Professional Documents
Culture Documents
1-s2.0-S2666307423000232-main
1-s2.0-S2666307423000232-main
a r t i c l e i n f o a b s t r a c t
Keywords: To better manage human resources (HR), companies are increasingly incorporating artificial intelligence (AI) and
Human resource management other AI-based tools into their HR management (HRM) strategies, at a universal scale. Companies on a global
Machine Learning models scale, highlight the employment prospects and use of resources, business judgment, and make predictions using
Iterative Decision tree
machine learning approaches. This work aims at the situation that the human resource department faces high
Random Forest
employee turnover in the company especially some experienced employees leave. The termination of an employee
ABC rule miner
is predicted by using an enhanced ID3 decision tree with ABC rule miner. The best-classifying attributes are
chosen by ID3 and association rules are mined to generate an enhanced decision tree to perform classification. It
is then passed to the regressor model to make prediction. Gradient descent optimizer is used for optimizing the
proposed machine learning model. Predictive analysis is done in HR dataset v-14 by visualizing and analyzing and
exploiting the behavioral relationship among the attributes. The variables of employee termination are predicted
by a data-driven predictive analysis from the performance measure metrics.
1. Introduction possible for businesses to realize their full potential in terms of strate-
gic goals including improving the quality of service, efficiency, cost-
Technology has been an integral part of running a business and mak- effectiveness, the superiority of service (Agrawal et al., 2017), func-
ing it more efficient and effective. Artificial intelligence (AI) is about tioning efficiency, client assignation, and trustworthiness. Staff service
to change in a good way how people use technology. Artificial intel- quality (Malik et al., 2020) and significant cost savings (Wirtz et al.,
ligence can also help eliminate subjectivity by collecting data from 2019) in operations were other notable achievements. Reduced em-
past employees who had similar jobs and making targeted questions ployee turnover and increased job satisfaction are two individual
for hiring managers (Abraham et al., 2019). This gives more atten- benefits.
tion to the skills of the candidate, more information about what the Artificial Intelligence (AI) has transformed various aspects of knowl-
job is like, and a comparison to similar jobs in other companies. As edge management by enabling advanced analytics and visualization
part of a fourth industrial revolution, new technologies like artificial techniques. By integrating AI algorithms and technologies, organiza-
intelligence (AI), big data, computer vision, mobile cloud computing, tions can leverage vast data and extract meaningful insights to support
Industrial IoT, spatial and location-specific, augmented reality, natu- decision-making processes. One such approach is the adoption of a mul-
ral language processing, and authentication are increasingly employed tidimensional analytical framework of visualizations. The multidimen-
(Abubakar et al., 2019). The implementation of these cutting-edge tech- sional analytical framework provides a structured approach to organiz-
nologies has a significant impact on the design of work, the engage- ing, analyzing, and visualizing complex knowledge domains. It encom-
ment of workers, and the transformation of workplace processes among passes various dimensions, including data sources, information types,
others. AI is getting more people excited and interested in the work- knowledge domains, and user perspectives. By employing AI techniques,
place. 50% of workers now use some kind of AI at work, up from 32% such as machine learning and natural language processing, the frame-
last year. Workers in some countries use AI more than twice as much work can efficiently process and analyze diverse data sets, including
as others. AI and other intelligence-based applications have made it structured and unstructured data.
∗
Corresponding author.
E-mail addresses: priyadharshini.b@vit.ac.in (P. Bhupathi), prabu.sevugan@pondiuni.ac.in (S. Prabu), alexisg@yuntech.edu.tw (A.P.I. Goh).
https://doi.org/10.1016/j.ijcce.2023.06.003
Received 16 January 2023; Received in revised form 28 June 2023; Accepted 28 June 2023
Available online 4 July 2023
2666-3074/© 2023 The Authors. Publishing Services by Elsevier B.V. on behalf of KeAi Communications Co. Ltd. This is an open access article under the CC
BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
P. Bhupathi, S. Prabu and A.P.I. Goh International Journal of Cognitive Computing in Engineering 4 (2023) 240–247
241
P. Bhupathi, S. Prabu and A.P.I. Goh International Journal of Cognitive Computing in Engineering 4 (2023) 240–247
Table 1
Summary of Machine Learning Models
Decision Tree model Without prior knowledge of mathematics, a human may simulate and derive the predictions of a decision tree on their own. Easily readable rules
that directly convey the predictive model and the information obtained from the data
Rule-based The rule set size can be managed by a specific user alone, and the variables used in rules are legible. Due to the complexity of the rules and the
quantity of the rule set, mathematical methods are required to examine the stability of the data.
Regression model Variables and interconnections among the predictions are too complicated to perform an investigation
K-Nearest Neighbor The model’s complexity (in terms of the number of variables, their clarity, and the similarity metric) corresponds to the naive simulation abilities of
humans. The user must rely on mathematical and statistical methods to examine the model since the similarity metric can indeed be deconstructed
and the amount of variables is huge.
Bayesian model The intended audience should be able to comprehend immediately both the statistical relationships modeled between variables and the variables by
themself. Even after decomposition, statistical correlations cannot be understood, and determinants are so complicated that only mathematical
techniques can be used to examine the model.
Fig. 2. Integrated framework of AI-enabled applications. cial Intelligence (AI), decision trees are a graphical representation of
information that aids in making judgments or reaching a resolution.
Knowledge management software backed by artificial intelligence may
of service outcomes. Fig. 2. Illustrates the integration of human and AI generate decision trees that extract information using smart keyword
technology for developing applications. While cognitive and intellectual extractors. Integrations with CRM are also feasible to automate proce-
jobs that require little emotional or social intricacy can be performed dures while on call. This finally aids in the reduction of AHT (Average
by robotics technology, these tasks seek emotional genuineness, which Handle Time). When Augmented Reality (AR) is incorporated into the
can only be demonstrated by a person. Additionally, highly complicated scenario, it becomes the ideal combination of customer service alterna-
jobs that demand strong emotional and social intelligence must be car- tives (Makarius et al., 2020). Knowledge management is supported by
ried out by people with the assistance of robots and AI. However, using Artificial Intelligence, allowing the consumer or the agent to receive the
AI technology results in increased distress and needs role modifications. appropriate instructions. The client is not just able to view how to fix a
machine or any other object. To keep the feel of on-site customer care,
2.2. Support Vector Machine this promotes contactless client support.
The basic SVM hardly ever works with very linearly inseparable data 3. Materials and Methods
and can only handle linearly separable or almost linearly separable data
(Islam et al., 2022). In other words, linear SVM can only be applied to Iterative Dichotomiser (ID3) is a decision tree learning algorithm
datasets accurately classified and divided by a hyperplane. Soon after, that generates a tree from the dataset based on the information gained
the kernel technique, also known as kernel SVM, is implemented to im- performing a spatial top-down greedy search. Gain (G) is a statistical
prove SVM’s capabilities. measure of how well an attribute separates a training dataset according
The issues of overfitting and underfitting in machine learning are to the target classification. The next attribute is selected according to
challenging but crucial. Most learning techniques currently in use can’t the G measure. This ID3 algorithm is used to choose the best attribute
effectively address these two issues; therefore, one may have to put up to perform classification.
much work to find the perfect balance by adjusting the parameters.
Table 1 represents the transparency of other classification models. 𝐺𝑎𝑖𝑛(𝑆, 𝐴𝑡𝑡) = 𝑂𝑟𝑖𝑔𝑖𝑛𝑎𝑙_𝐸𝑛𝑡𝑟𝑜𝑝𝑦(𝑆 ) − 𝑅𝑒𝑙𝑎𝑡𝑖𝑣𝑒_𝐸𝑛𝑡𝑟𝑜𝑝𝑦(𝑆 ) (1)
Entropy(H(.)) is the measure of impurity of random collection of S
2.3. Cognitive Decision Trees
examples for n-ary classifications.
𝑛
∑
Combining Artificial Intelligence and Knowledge Management can
𝐻 (𝑆 ) = −𝑝𝑖 log2 𝑝𝑖 (2)
result in novel breakthroughs like a cognitive decision tree. In Artifi-
𝑖=1
242
P. Bhupathi, S. Prabu and A.P.I. Goh International Journal of Cognitive Computing in Engineering 4 (2023) 240–247
Where relative entropy is defined as, Salary, Manager_Name, ManagerID, Recruitment source, etc. Dealing
∑ |𝑆 | with HR metrics and measurements, it is easy to analyze and do pre-
𝑅𝑒𝑙𝑎𝑡𝑖𝑣𝑒_𝐸𝑛𝑡𝑟𝑜𝑝𝑦(𝑆 ) = | 𝑣 | ⋅ 𝑂𝑟𝑖𝑔𝑖𝑛𝑎𝑙_𝐸𝑛𝑡𝑟𝑜𝑝𝑦(𝑆 ) (3)
|𝑆 | 𝑣 diction and classification on the dataset. This dataset is passed to the
𝑣∈𝑣𝑎𝑙𝑢𝑒𝑠(𝐴𝑡𝑡)
Decision tree classifier to compute the best attribute classifier. A deci-
Partitioning S according to Att causes a reduction in entropy value. sion tree is constructed mainly based on the attributes such as project
The attribute with the maximum gain is selected. engagement, satisfactory level, Absence and performance score.
Iterative decision tree algorithm The procedure involved predicting the termination of an employee
from the HR dataset.
ID3(exemplars(S), target-attribute(TA),attributes(Att))
Create a tree root.
𝐼𝑓 all exemplars are positives, then return a root node of tree indicating (+) label
𝐼𝑓 all exemplars are negatives, then return a root node of tree indicating (-) label Step (1) Determine whether there is a relationship between who a person works for
𝐼𝑓 Att == {}, then return root with most common TA and their performance score.
𝐸𝑙𝑠𝑒 1.1 Check for Independence.
A ← attributes in Att best classifies S 1.1.1 Create a table between Manager & Performance score.
Decision attribute, root← Att 1.1.2 Check the degree of freedom and expected table.
𝐹 𝑜𝑟 𝑎𝑙𝑙 ∀𝑣𝑖 of Att, 1.1.3 Presume that there is a relationship between performance score with the
Add new branch Att=𝑣𝑖 manager and or department.
Let 𝑆𝑣𝑖 ⊂ 𝑆 𝑤𝑖𝑡ℎ 𝑣𝑖 𝑓 𝑜𝑟 𝐴𝑡𝑡 Step (2) Check for diversity in the profile
𝐼𝑓 𝑆𝑣 𝑖 𝑖𝑠 ∅, 𝑎𝑑𝑑 a leaf node which is highly common TA in S as a label 2.1 Find the majority of the employee is white and US citizens
𝐸 𝑙𝑠𝑒 𝑎𝑑 𝑑 𝐼𝐷3(𝑆𝑣 𝑖 , 𝑇 𝐴, 𝐴𝑡𝑡 − {𝐴}) 2.2 Around 40% of the employee are married.
Return root. 2.3 Higher portion of female employees (57%) as compared with male employees
(43%)
Human resource (HR) dataset of version 14 comprising of 312 obser- Step (3) Find the best recruiting sources to ensure a diverse organization.
vations and 36 different attributes available in Kaggle website. The at- 3.1 Apart from the white employees, the majority of other races were recruited by
tributes of this dataset are Employee_ID, Married, Marital status, Gender, Diversity Job Fair.
Emp_Status, Department, performance_score, From_DiversityJobFair, (continued on next page)
243
P. Bhupathi, S. Prabu and A.P.I. Goh International Journal of Cognitive Computing in Engineering 4 (2023) 240–247
Step (4) Predict the employee to be terminated and the accuracy level
4.1 Logistic regression is applied
4.2 Correlation matrix indicates that Diversity recruitment source and special
project count have the highest association with termination followed by
DaysLateLast30, marital status, and salary.
4.3 However, based on the low partial correlation results, termination could not be
predicted.
4.1.1 Most of the employees who are terminated mainly came from the special
project count with none or more than 4.
4.1.2 Recruited from Diversity Job Fair has a higher chance of being terminated.
4.1.3 Large portion of terminated employees come from the production department.
4.2 Split the department into each variable to obtain the production variable.
4.3.1 From Diversity Job Fair and days late last 30 days attained the highest
accuracy score among attribute combinations.
4.3.2 Highest accuracy of 69.5% is obtained through Diversity Job Fair, Production
department & DaysLateLast30 while any addition could not offer any uplift toward
the accuracy.
244
P. Bhupathi, S. Prabu and A.P.I. Goh International Journal of Cognitive Computing in Engineering 4 (2023) 240–247
Fig. 7. Visualization of HR dataset v-14. (a) Employee satisfaction vs count. (b) Special project count vs count. (c) Employee Absence vs count. (d) Performance
score vs employee count. (e) Employee count vs Terminated. (f) Engagement survey vs Density.
245
P. Bhupathi, S. Prabu and A.P.I. Goh International Journal of Cognitive Computing in Engineering 4 (2023) 240–247
Table 2
Performance measure of ML models
Machine Learning Model Accuracy (%) Training Time taken (in seconds)
246
P. Bhupathi, S. Prabu and A.P.I. Goh International Journal of Cognitive Computing in Engineering 4 (2023) 240–247
reduce turnover rates, resulting in cost savings associated with re- Declaration of Competing Interest
cruitment, training, and onboarding. Additionally, a stable and en-
gaged workforce can increase productivity and innovation, benefit- The authors declare that they have no known competing financial
ing the overall economy. interests or personal relationships that could have appeared to influence
• Labor Market Efficiency: Accurate predictions of employee termi- the work reported in this paper.
nation can lead to a more efficient labor market. By understanding
the factors contributing to termination, policymakers and organiza- References
tions can proactively address skill gaps, improve training programs,
Abraham, M., Niessen, C., Schnabel, C., Lorek, K., Grimm, V., Möslein, K., &
and create better matching between job requirements and employee Wrede, M. (2019). Electronic monitoring at work: The role of attitudes, functions,
capabilities. This can lead to a more productive and adaptable work- and perceived control for the acceptance of tracking technologies. Human Resource
force, contributing to overall economic growth and development. Management Journal, 29(4), 657–675. 10.1111/1748-8583.12250.
Abubakar, A. M., Behravesh, E., Rezapouraghdam, H., & Yildiz, S. B. (2019). Applying
• Social Equity: The research findings can help identify potential bi- artificial intelligence technique to predict knowledge hiding behavior. International
ases and disparities in employee termination patterns. By examining Journal of Information Management, 49, 45–57. 10.1016/j.ijinfomgt.2019.02.006.
the algorithm’s predictions and outcomes, policymakers and orga- Agrawal, A., Gans, J., & Goldfarb, A. (2017). What to expect from artificial intelligence.
MIT Sloan Management Review, 58(3), 23–26. http://mitsmr.com/2jZdf1Y.
nizations can identify any unfair practices or discriminatory trends
Azadeh, A., & Zarrin, M. (2016). An intelligent framework for productivity assessment and
that may exist. This can lead to efforts to address and eliminate sys- analysis of human resource from resilience engineering, motivational factors, HSE and
temic biases, promoting social equity and equal opportunities for all ergonomics perspectives. Safety Science, 89, 55–71. 10.1016/j. ssci.2016.06.001.
Budhwar, P., Malik, A., De Silva, M. T., & Thevisuthan, P. (2022). Artificial intelli-
employees.
gence–challenges and opportunities for international HRM: a review and research
• Ethical Considerations: The use of algorithms in making important agenda. The International Journal of Human Resource Management, 33(6), 1065–1097.
decisions, such as predicting employee termination, raises ethical Haleem, M., Farooqui, M. F., & Faisal, M. (2021). Tackling requirements uncertainty in
considerations. Society needs to carefully consider issues such as software projects: A cognitive approach. International Journal of Cognitive Computing
in Engineering, 2, 180–190.
data privacy, transparency, accountability, and potential biases in- Islam, M. M., Rahman, M. J., Islam, M. M., Roy, D. C., Ahmed, N. F., Hussain, S., &
herent in the algorithm. Ethical frameworks and regulations should Maniruzzaman, M. (2022). Application of machine learning based algorithm for pre-
be in place to ensure that the algorithm’s application is fair, trans- diction of malnutrition among women in Bangladesh. International Journal of Cognitive
Computing in Engineering, 3, 46–57.
parent, and respects individual rights and dignity. Makarius, E. E., Mukherjee, D., Fox, J. D., & Fox, A. K. (2020). Rising with the machines:
A sociotechnical framework for bringing artificial intelligence into the organization.
5. Conclusion Journal of Business Research, 120, 262–273.
Malik, A., Srikanth, N. R., & Budhwar, P. (2020). Digitization, artificial intelligence (AI) and
HRM (pp. 88–111). London: Sage.
The research on enhancing ID3 decision-making algorithm with ABC Nguyen, T. M., & Malik, A. (2021). Impact of knowledge sharing on employees’ service
rule miner for accurate prediction of employee termination holds signifi- quality: the moderating role of artificial intelligence. International Marketing Review.
Paul, J., & Criado, A. R. (2020). The art of writing a literature review: What do we know
cant implications for practice and society. Organizations and HR depart-
and what do we need to know? International Business Review, 29(4), Article 101717.
ments can utilize the enhanced algorithm to identify early warning signs 10.1016/j.ibusrev.2020.101717.
or patterns associated with potential employee terminations. By ana- Shank, D. B., Graves, C., Gott, A., Gamez, P., & Rodriguez, S. (2019). Feeling our way
to machine minds: People’s emotions when perceiving mind in artificial intelligence.
lyzing employee data such as performance metrics, attendance records,
Computers in Human Behavior, 98, 256–266.
feedback, and other relevant attributes, the algorithm can help HR pro- Snyder, H. (2019). Literature review as a research methodology: An overview and guide-
fessionals proactively identify individuals at a higher risk of termination. lines. Journal of Business Research, 104, 333–339. 10.1016/j.jbusres.2019.07.039.
Thus AI-enabled framework supports collaborative knowledge sharing Tambe, P., Cappelli, P., & Yakubovich, V. (2019). Artificial intelligence in human resources
management: Challenges and a path forward. California Management Review, 61(4),
and collaboration. The outcome of this intelligent employee termina- 15–42.
tion decision-making system combines AI knowledge management tech- Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing
niques to enhance objectivity, fairness, and efficiency in termination evidence-informed management knowledge by means of systematic review. British
Journal of Management, 14(3), 207–222. 10.1111/1467-8551.00375.
processes. The system has the potential to revolutionize the way organi- Ward, S., & Chapman, C. (2003). Transforming project risk management into project un-
zations approach employee terminations, leading to better outcomes for certainty management. International journal of project management, 21(2), 97–105.
both employees and employers. At the societal level, the research con- Wirtz, B. W., Weyerer, J. C., & Geyer, C. (2019). Artificial intelligence and the public sec-
tor—applications and challenges. International Journal of Public Administration, 42(7),
tributes to fairer employment practices, supports employee well-being, 596–615.
and fosters discussions on ethical AI and algorithmic governance.
247