New test

First and last name

Question 1/10
What is the timeframe for customers to request a return or refund?
A. 14 days from the date of delivery
B. 30 days from the date of delivery
C. 60 days from the date of delivery
D. 90 days from the date of delivery

Question 2/10
What are the eligibility criteria for an item to be eligible for a return or refund?
A. The item must be used and in the same condition that it was received.
B. The item must be in the original packaging, with all tags and labels removed.
C. The item must be accompanied by a proof of purchase, such as the order number or receipt.
D. The item must be broken or damaged.

Question 3/10
Which of the following items are non-refundable?
A. Gift cards
B. Downloadable software products
C. Personalized or customized items
D. All of the above

Question 4/10
When can a partial refund be granted?
A. If the item is in its original condition, undamaged, and returned within 30 days of delivery.
B. If the item is not in its original condition, damaged, or missing parts not due to our error.
C. If the item is returned within 60 days of delivery.
D. If the item is marked as "Final Sale" or "Non-Returnable".

Question 5/10
How long does it take for a refund to be processed?
A. 1-3 business days
B. 3-5 business days
C. 5-7 business days
D. 7-10 business days

Question 6/10
What should a customer do if they receive a damaged or defective item?
A. Keep the item and do nothing.
B. Contact customer support to initiate a return or exchange.
C. Contact their bank to dispute the charge.
D. Wait for the company to contact them.

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 New test

Question 7/10
What happens if a customer returns an item that does not meet the eligibility criteria?
A. The item will be accepted for return and a full refund will be issued.
B. The item will be returned to the customer and no refund will be issued.
C. A partial refund may be granted.
D. The customer will be given the option to exchange the item for a different product.

Question 8/10
Who is responsible for return shipping costs?
A. The customer
B. The company
C. It depends on the reason for the return
D. Both the customer and the company share the cost

Question 9/10
Can a customer return an item if it is marked as "Final Sale" or "Non-Returnable"?
A. Yes, they can still return the item.
B. No, they cannot return the item.
C. It depends on the reason for the return.
D. They can only exchange the item for a different product.

Question 10/10
What should a customer include when contacting customer support to initiate a return?
A. Their name and address
B. The reason for the return
C. Their order number and details about the product they would like to return
D. The shipping cost of the original order