Technology Consulting - A

Class Assignment -1

GROUP-I
Name Roll No SAP ID
Ajinkya Shingote B001 80512300787
Vashista Raju C015 80512300130
Nikhil S Joshi D011 80512300090
P Salonee E034 80512300517
Priyank Vashiar F013 80512300123
Aditya Desai G008 80512300885
 Use Case 1: Quantum Computing For Portfolio Management

Function How is it aligned to the Organizational Customer Pain

Goals ?? Points
Investment Banking ➢ Underperformance
The immediate areas of focus to and Performance
transform business solutions include the field of Expectations
Portfolio Optimization Quantum Technology, AR&VR, Cloud ➢ Inadequate portfolio
Networking, IOT, Blockchain and Cryptography diversification leading
Risk and Returns Optimization to higher risks
Overview & USP’s Objectives Benefits

1. To optimize investment portfolios

Better manage investment BCG’s analysts estimated that
through Mean variance optimization
portfolios for all customers. by 2035, $450 billion to $850
method for large portfolios impossible
billion in net income for all
with traditional computing methods
Reduce human end users via cost savings and
2. Quantum Computing help compute
reliance in portfolio revenue generation
correlation matrices for large
allocation decisions 9.2% JPM Market share - 45-
institutional portfolios
85 Bn. Dollars in Revenue
 Use Case 2: NLP enabled IVR at Axis Bank

Function How is it aligned to the Organizational Customer Pain

Goals ?? Points
Personal Banking
Banking that leads to a more inclusive and ➢ Long Waiting times
equitable economy, a thriving community, and a ➢ Absence of local
Customer Service & healthier planet' language speakers
Support More languages can be ➢ Frustrating Query
supported increasing reach resolution process
and inclusion
Overview & USP’s Benefits
Objectives
Users of digital
1. Speech Recognition through AI-based NLP Efficient query services/mobile banking = 295 mil.
models to mimic customer service executive resolution
2. Generate automated answers to queries to Reduced Operating 73 % Indians have Bank accounts.
answer general queries (Surveys state that costs
close to 60% calls are for basic enquiries) E-banking for a Multilingual IVR's
wide customer base can increase digital banking
footprint
 Use Case 3: Digital Avatars for enhancing customer experience

Function How is it aligned to the Organizational Real time

Goals ?? implementation
Personal Banking https://youtu.be/L3d8dEKW
Avatars free up human agents to focus on t2M --> Hana Bank
complex, high-value interactions that https://youtu.be/0GEpx9Ae
Customer service
and experience drive growth A24 --> NH Bank

Overview & USP’s Objectives Benefits

1. Edge computing leading to lower costs Employee workload ➢ The AI avatars support
and reduction in response latency when reduction over 80 languages, This
compared to cloud computing To reduce operating has increased customer
2. Easy to scale costs engagement by 15%
3. Standardization of service across branches ➢ Personalized conversation
experience for user with Lip
sync 96.7%
 Use Case 4: Biometrics for enhancing in-person payments experience

Function How is it aligned to the Organizational Real – time

Goals ?? implementation
Payments
Enhancing security, improving customer “ Biometric Checkout
experience at the point of sale, and Program” by Mastercard
Customer
experience during streamlining the payment process to increase
in-person payments operational efficiency

Overview & USP’s Objectives Benefits

1. Biometric in payments uses unique • Enhance consumer
characteristics - fingerprints, facial recognition, • Faster transaction times and
convenience and shorter lines at checkout
or palm scans, to authenticate and authorize security
transactions in the payment process • Set industry
2. Eliminate need for physical cards, solves the • Global contactless card
standards for global transactions are expected to
problem of different biometric systems by adoption of
creating one system for all grow to $6.7 tr in 2026
biometric payments
https://www.mastercard.com/news/press/2022/may/with-a-smile-or-a-wave-paying-in-store-just-got-personal/ https://www.mastercard.com/news/press/2023/november/mastercard-and-nec-collaborate-to-advance-in-store-biometric-payments/
 Use Case 5: AI/Analytics based credit underwriting & risk management

Function How is it aligned to the Organizational Real time

Goals ?? implementation
Personal/Corporate ➢ Veefin Fintech has
Banking Banking that frees up human resources doing developed AI
repetitive tasks of verifying documents & scorecard & caters to
determining interest rates all major Indian
Assess Credibility & Reduces human error, early Banks (HDFC, Axis)
Determine interest detection of defaults
& reduces fraud & NPA
Overview & USP’s Objectives Benefits

1. Use of RAG(Retrieval Augmented Reduce TAT for Revenue potential - __

Generation) with LLM to determine credibility customers by 50-80% Increase in customer
of customer reduces manual checker for banks Reduce NPA by ~20% base by 30-40%
2. Dynamically competitive interest rates will Cross-Sell products & Cost Reduction by
give edge over 65% other banks pre-approved offers ~50%

https://emerj.com/ai-sector-overviews/ai-applications-in-the-top-4-indian-banks/ https://www.idrbt.ac.in/wp-content/uploads/2022/07/AI_2020.pdf
https://www.accenture.com/content/dam/accenture/final/industry/banking/document/Accenture-Banking-Top-10-Trends-2024.pdf https://www.zest.ai
 Use Case 6: Blockchain based Supply Chain Finance

Function How is it aligned to the Organizational Real time

Goals ?? implementation
Corporate Banking ➢ Hitachi x
Blockchain-based smart contracts ensure Mizuho Bank -
transparency, automate transactions, and reduce https://www.youtub
disputes in cross-border supply chain finance e.com/watch?v=A4A
Cross-Border Eases compliance & regulatory wekyt6-o
Payments & SCF issues & faster processing times
Overview & USP’s Objectives Benefits

1. Smart Contracts helps Ease of cross-border Capture ₹20–25

increase transparency & traceability payments trillion credit gap
2. Reduces exchange rate risks Cater to all entities in SCF in India
3. Can help in co-lending & prevent double in the supply chain Reduce operational
financing Enhance security costs by US$20 billion
& reduce fraud
https://www.pwc.in/industries/financial-services/fintech/fintech-insights/unlocking-credit-for-msmes-innovations-in-supply-chain-finance.html http://www.aasmr.org/jsms/Vol14/No.5/Vol.14.No.5.16.pdf
https://www.infosys.com/industries/financial-services/white-papers/documents/blockchain-adoption-financial-services.pdf
Use Case 7: IoT based technology for Insurance (Health)

Function How is it aligned to the Organizational Real time

Goals ?? implementation
Health insurance AIA Vitality Points which
Offering Usage Based Health decide
Premium
Insurance(UBHI) products can AIA Vitality Status, from
differentiate an insurance company in a Bronze to Silver, through to
Calculations
Gold and Platinum
competitive market, attracting health-
conscious consumers
Overview & USP’s Objectives Benefits

1. Tailored insurance premiums based on ➢ Customer-centric ➢ Upto 20% off on health

insurance products premiums
individual health data ➢ Wellness programs show a
➢ Transparent premium
2. Rewards and incentives for calculations based on potential 10-20% reduction
maintaining a healthy lifestyle objective health data in healthcare costs
 Use Case 8: Migrating to a Cloud based solution for Arek Oy

Function Client Pain Points

Insurance ➢ Existing MIPS architecture couldn't handle growing demand

➢ Required skills were in short demand as the valuations were drawn

Pension Calculation from analyses of 22 million lines of code and 7,000 COBOL
Services modules

Overview & USP’s Objectives Benefits

➢ Shifting the solution to
➢ Moving the calculation engine to a ➢ Cost per transaction reduced
a private cloud solution
Kubernetes cluster managed by by 80%
Anthos and executing it on an Azul ➢ Avg response time: <600ms
➢ Reduce cost per transac
JVM has enabled them to improve ➢ Outperforming mainframe
tion and accommodate
their services system by 152%
growing demand
 Use Case 9: ML Solution to reduce cheque fraud

Function Client Pain Points

Personal Banking ➢ Manually verifying handwritten cheques

➢ Losing millions of dollars because of cheque fraud by counterfeiters even

Reducing check frauds after using technologies such as optical character recognition (OCR)

Overview & USP’s Objectives Benefits

➢ TensorFlow, uses a neural network to ➢ Reduction in fraudulent tr ➢ 50% reduction
parse a historical database of previously ansactions in fraudulent transactions
scanned checks, including those known to ➢ Increase processing speed of ➢ $20 million annual savings on
be fraudulent cheques fraud losses
➢ Every transaction the model processes ➢ Lower operational costs ➢ Response time : <70ms
increases its accuracy of detection and using AI and ML with 1200 cheques processed /
adds to its enormous repository sec
 Use Case 10: Cybersecurity at Citibank
Function How is it aligned to the Organizational Customer Pain
Goals ?? Points
Corporate Banking • Positions Citibank as a leader in corporate •Concerns about the security
cybersecurity of corporate transactions and
• Strengthens client relationships by addressing communications
security concerns •Risk of cyber-attacks and
Secure transactions
• Enhances the bank’s competitive edge in the
and communications data breaches
corporate banking sector

Objectives
Overview & USP’s
• Enhance the security of
Citibank introduced "Citi SafeNet," a corporate transactions and
comprehensive cybersecurity platform that communications
integrates advanced encryption, multi-factor • Protect sensitive financial
authentication, and blockchain technology to data from cyber threats
secure corporate transactions and • Provide a secure platform
communications for corporate clients to
conduct business
Citi-Data-As-A-Differentiator-Final.pdf (citigroup.com)
Benefits
• Risk Reduction and Cost
Savings
• Enhanced Decision-Making
• Client Trust and Satisfaction
• Operational Efficiency
• Competitive Edge
1404351_GTS26573_CitiDirect_BE_MobilePASS_SS.pdf (citicorp.com)
THANK YOU