SBM-NMIMS: COURSE TEACHING PLAN -AY 2024-25

Assurance of Learning (AOL) Specific

Course Code

Course Title Technology Consulting

Course
Dr. Divakar Kamath
Instructors

Credit Value 3 Credits

MBA-Core-Elective Course
Programme &
Trim. IV (2024-2025)
Trimester
Fundamental concepts of strategic management, a course offered in Trim III
Pre-requisite

The Technology Consulting– I course is designed to equip students to:

CLO1 – Build Technology consulting skills, Comprehend the Consulting process including the lifecycle and
the role of a consultant (PLO – 2a)

CLO2 - Learning the importance of ethics in consulting business, maintaining independence and
objectivity in analysis (PLO – 7c)
Learning
Objectives
CLO3 – Gain insights into various principles, tools and frameworks of business / technology consulting and
IT security management (PLO – 4a)

CLO4 - apply consulting skills (various consulting tools, techniques, and frameworks) for problem solving,
engagement economics, team management, project management (PLO – 1a)

The student should be able to demonstrate ability in the following areas:

1. Understand consulting as a service, Understand varied complexities which needs to be handled

during consulting assignments.
Learning 2. Meet the capabilities and skills required of Technology Consultant grade staff (initial years in
Outcomes Technology Consulting Profession)
(Must be 3. Apply various consulting tools, techniques, and frameworks for delivering successful IT Consulting
connected to projects.
Learning 4. Knowledge of IT security and governance and data protection consulting services.
Objectives) 5. Enhanced capability for professional communication skills and professional interpersonal skills
6. Leverage global and local case studies and articles to learn and apply consulting skills including
problem solving, engagement economics, team management, project management etc.

Technology Strategy is increasingly becoming topmost agenda item of every organization. Organizations
are investing significantly in IT led business transformation projects. Hence, Technology consultancy
domain has become very important in all industries and most of the organizations are engaging
Technology consultants. Participants in this course will experience how various pieces of the technology
align with business priorities and why both Technology leaders and business leaders need to be aligned in
Course strategic harmony for the organization to operate for gaining sustainable competitive advantage.
Description
This course enables participants to develop an understanding of the requisite competencies and
frameworks and tools to function as technology consultants in addressing organizational strategic issues.

This course consists of understanding the following two key aspects:

i) The process of IT consulting: Course participants will develop an awareness of the workings of the

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 consulting industry, how corporations engage and work with consulting firms, and how IT consulting is
delivered in practice.

ii) The content of IT consulting: Course participants will get an exposure to various kinds of consulting
engagements. They will also get introduced to the application of various principles, frameworks, and tools
for IT consulting.

This course will include class assignments and group project, thereby give participants an opportunity to
apply various tools and frameworks of IT Consulting which will give them deeper understanding of real-
world Technology Consulting.

Specific assessment AOL Instruments

3 Credits CLO 1 CLO 2 CLO 3 CLO 4
methods (*)
Case Analysis and
15 Rubric 5 5 5
Articles discussions

Class Activities 10 Rubric 5 5

Embedded
Quiz 20 5 5 5 5
questions
Evaluation
Pattern Group Project 15 Rubric 5 5 5

Final Exam 40 10 10 10 10

Total 100 20 30 30 20

*AOL Assessment Instruments:

 Embedded Questions: Case Analysis and Articles discussions, Class Activities, Quiz,
Rubric: Group Project Presentation
Session Plans

Textbook pages /
Session Topics Details of pedagogy & Learning outcome
Articles / Case Studies

MODULE 1: INTRODUCTION TO TECHNOLOGY CONSULTING

Class Discussion on
Pre-read:
Topic:
 Article 1 : 6 Ways AI Could Disrupt
Introduction to Your Business ((HBR- H07ZKW)  IT industry ecosystem
“Technology industry January 25,2024,  Key Players in Technology
ecosystem Consulting and the consulting
1
and Technology
market overview
Consulting”
 Current trends

LO: Analyse the market potential for Tech

Consulting and its attractiveness

Types of Tech Consulting

Discussion on
Pre-read:
 Management Consulting vs Process
2 Consulting Vs Tech Consulting
 Article 2: Quantum Computing for
Business Leaders (HBR-R2210H)
 Components of Technology

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 January 2022 Consulting

 McKinsey Problem-solving model

 Consulting Dos and Don’ts

Consulting Dos and Don’ts

LO: Students will learn to develop skills in
Tech consulting fundamentals.

Consulting Dos and Don’ts

Role of a Technology Class Discussion on

Consultant Pre-read:  Responsibilities and expectations of
Tech Consultants
 Different roles of Consultants at
 Case 1: True North –Pioneering
Different stages
Analytics, Algorithms and Artificial
3 Intelligence ( # 621042) September  Role of Consultant in
19,2020 Implementation / downstream
projects

LO: Evaluate the alternative options and

choices to be made in consulting
engagements
Class Discussion on
Pre-read:  IT Consulting Principles

 Enterprise Architecture  IT Strategy and Business IT Alignment

Enterprise Architecture (https://www.cio.com/article/331365
4 7/what-is-enterprise-architecture-a- LO: To appreciate the importance of
framework-for-transformation.html) alignment of IT strategy with company’s
Business Strategy
 Case 2: Digital Transformation 2.0:CEO
Eli Girard at Atos (HBP # 421024 ) Jan
2021

MODULE 2: CONSULTANT’S TOOLS, TECHNIQUES AND FRAMEWORKS

Class Discussions on
Pre-read:
Case 3 : Digital manufacturing at Amgen  Know your industry and know your
(HBP #621008-PDF-ENG) February 1, functional domain.
Industry specific 2021
5
Consulting Frameworks  T Framework for Consulting
LO: Students will analyze how tech
consulting methods vary from industry to
industry

Class Discussion on
Pre-read:  Industry KPIs and using various
 Article 3: Strategy, Not Technology, Is industry frameworks in Tech
the Key to Winning with GenAI ( HBR Consulting
Industry specific - H07WYM) December 2023 Class Activity 1: (GROUP)
Consulting Frameworks
6 Students to apply consulting frameworks
for given industry and develop relevant
use cases along with heat maps.

LO:To evaluate the building blocks of Tech

Landscpe in various industry verticals

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 Pre-read: Class Discussion on
 Article 4: How to set Technology  Technology Consulting to
Importance of Client Strategy in the age of AI ( MIT Strategic Accounts
Relationship in Sloan School of Management ,
7
Technology Consulting July 2023)  Importance of Account Plan in
consulting
LO: To be able to develop strategic
Industry Guest Speaker -1 account plan for tech consulting

Cloud led digital Class Discussion on

transformation-Infra
Pre-read:  Consulting model for Cloud Migration
migration and
8 and Modernization
modernization strategy
 Case 4 :Microsoft Azure and the cloud
wars (HBP-# 720409) April 2020 LO : to be able to evaluate various
options in cloud consulting assignments

Pre-read: Class Discussion on

Cloud led digital
 Article 5:Find the AI Approach That  IT Modernization strategy including
transformation-
9 Fits the Problem You’re Trying to “microservices/ containerization/
Application
Solve (HBR - H0808H) February 6, APIs.”
Modernization Strategy
2024
LO : to be able to evaluate various
 Industry Guest Speaker -2 options in cloud consulting assignments

QUIZ 1

Class Discussion on
Pre-read:
Technology Consulting
 Big data
in “Data and AI led
 Case 5 : Applying Data Science and  Advanced Analytics
10 business
Analytics at P&G (HBP # 121006 -PDF-  AI/ML
transformation.”
ENG) July 2020
LO : to be able to evaluate various
options in consulting services related to
Data and AI/ML projects.

Pre-read: Class Discussion on

Industry 4.0 Case 6 : Komatsu & Smart Construction  Consulting opportunities in the areas
11 of Smart factory / Industrial IOT and
(HBP # 521042)December 2020 Digital twins

LO : Analyze and apply various use cases

in Industry 4.0 domain consulting

Class Discussion on
Role of Technology
Pre-read:  Use cases for various domains such
Consulting in “AI led
 Article 6: Eliminating Algorithmic Bias as marketing, customer experience
12 business
is Just the Beginning of Equitable AI ( and supply chain in the AI led
transformation.”
HBR-H07T8G) September 29,2023 business transformation consulting
 Industry Guest Speaker : 3
LO : Analyze and apply various use
cases in AI led consulting projects

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Build vs Buy decisions in Pre-read:
13
consulting  Case 7: IBM Watson at MD
Anderson Cancer Center (HBP #
621022 ) April 16,2021
Pre-read:
 Case 8 :VideoHealth-Building the AI
Factory (HBP # 621021) March 5,2021
Framework for
developing business case
14  Article 7:Your Organization isn’t
and ROI
Designed to Work With GenAI
(HBR - H081G8) February
26,2024
MODULE 3: CONTEMPORARY TRENDS
Pre-read:
Global perspective in  India’s global capability centre market:
15 Technology Consulting Six imperatives to scale up further (
PWC report, October 2023,
 Case 9 : SAP –Branding in the Digital
Age ( HBP # 518058) March 2,2020
Pre-read:
 Article 8: What is responsible
Emerging Areas computing (HBR-H07PVO ) July 7,
(Domains) in Tech 2023
Consulting
 Article 9: How Emerging Technology
16
 Tech Consulting for (Blockchain, IOT, AI ,Machine
ESG: Learning) can provide of Journeys of
Data to Ensure Trustworthy Metrics
and Security ( HBP-BEP593)
November 2021
Case 10: Nexleaf Analytics :Saving The
World Using the Internet of Things (
HBP #722414) July 27,2022
MODULE 4 : CONSULTING DURING IMPLEMENTATION STAGE
Project Management in
Pre-read:
Class Discussion on
 Strategic Outsourcing
 Strategic Partnerships
Class Activity 2: (GROUP)
Students to present Account plan for
Consulting engagements in their assigned
Strategic accounts
LO: To be able to analyse challenges in
building Client Relationship in Technology
Consulting
Class Discussion on
 setting KPIs/ SLAs
 quantifying challenges and
opportunities in consulting
assignments
LO : to be able to develop business case
to measure success of technology
projects in organizations.
Class Discussion on
 Adapting to international consulting
best practices
 Consulting opportuinities in Global
Capability Centers (GCCs)
LO: Analyzing opportunities and
challenges for global consulting in global
markets.
Class Discussion on:
 Green data centers
 Energy efficient technology strategy
for sustainability
LO: Analyze importance of Green
strategies in ESG in Technology
consulting
Class Discussion on
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 Technology Consulting  Article 10: Agile at Scale (HBR-
R1803F) June 2018
 Case 11 :Ransomware Attack at
Colonial Pipeline Company
(HBP# 123069)
March 2,2023
 Project Management in Technology
Consulting
 Quality Assurance and Continuous
improvements
 Risk management in Technology
Consulting
 Change Management:

LO: Apply various consulting tools,

techniques, and frameworks for delivering
successful IT Consulting projects.

Class Discussion on
Pre-read:
Cyber Security and  Article 11: Your Biggest Cyber Security
 Compliance and standards and
privacy and data Risks Could be Inside Your
18 frameworks for security and privacy
protection Organization ( HBR - H07IEW)
March1, 2023
LO : Evaluate latest cyber security and
data protection related issues to be
 Industry Guest Speaker -4
addressed in tech consulting domains
QUIZ 2
Each group will be assigned an industry
and organization. Participants are
expected to demonstrate their ability to
apply various technology consulting
principles and frameworks discussed in LO : To be able to effectively apply various
19 & Group Project the 18 sessions. All groups will be required tech consulting concepts, tools and
20 Presentations to submit their PPTs on the previous day frameworks covered in this course.
of 19th session. Each group is expected to
make their presentation in the class
during 19th and 20th sessions.

Text Book:
Reading List and
References 1. Dubey , Sanjiva Shankar, IT Strategy and Management, Publication details: New Delhi : PHI
Learning Pvt Ltd, 1st July 2018 Edition: 4th ed
(Along with
details of year of 2. Margaret White, Garry D. Bruton Mind map for Management Of Technology and Innovation: A
Publication) Strategic Approach, 3E ,2017 Cengage India

3. Prakash Sah , Defining Enterprise Data and Analytics Strategy by 2022, Springer

Reference books:

1. The McKinsey Way – Raleigh – Ethan Rasiel, 2017

2. Trusted Advisor – David Maister, Charles H. Green, Robert M. Galford – Simon & Schuster
Publications, Free Press June 8,2021
3. The McKinsey Mind – Ethan Rasiel & Paul N Friga , 2017
4. Purba S. and Delaney B., High-Value IT Consulting: 12 Keys to a Thriving Practice, McGraw-
HillOsborne, California. McGraw-Hill Education (16 February 2003)

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Group project Each group will be assigned an industry and organization. Participants are expected to demonstrate
their ability to apply various technology consulting principles and frameworks discussed in the 18
(20 marks) sessions. All groups will be required to submit their PPTs on the previous day of 19th session. Each
group is expected to make their presentation in the class during 19 th and 20th sessions.

Prepared by Faculty Team Area & Program chairperson

Faculty Chair AOL Approved by Dean SBM & Provost (Management

Education)

Approved by Associate Deans

Guidelines for Case Analysis and Articles discussions (15 marks)

In a session where a case or an article is listed as a pre-read, each student must come prepared to discuss the
case. The case analyses and articles will be evaluated, as follows:

Rubric: Case Analysis and Articles discussions

Marks Exemplary (5) Excellent (4) Good (3) Satisfactory (2) Unsatisfactory
(1)
Criteria
Extraordinary Additional Sufficient Barely met the Incomplete
research with information information requirements information
Conceptual clarity
data from trusted from trusted presented from of the about the
(CLO1)
sources sources the case/article case/article case/article
relevant to the
case /article
Data backed Advanced Basic Incomplete Incorrect
Analysis and insights and application of application of analysis analysis
Evaluation skills causal linkages consulting tool(s) for
(CLO 2) tool(s) and analysis
frameworks for
analysis
Solution with Solution with Solution with Solution with Misdirected
Solution Options
projected rigorous strong weak solution
proposed (CLO 3)
outcome(s) research supporting supporting
argument argument

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 Guidelines for Class Activities (10 marks)

There will be 2 class activities where each group must participate. Each group must submit a PPT summarizing
their findings from a class activity by the EoD on which the concerned session is held. The class activities will be
evaluated, as follows:

Rubric: Class Activity

Marks Exemplary Excellent Good Satisfactory Unsatisfactory

(1 )
Criteria (5) (4) (3) (2)

Activity 1 Extraordinary Advanced Basic Barely met the Incomplete

insights and application of application of requirements of analysis
Students to analysis consulting consulting the activity
apply
frameworks for frameworks for
consulting
frameworks for analysis analysis
given industry
and develop
relevant uses
cases along
with heat maps

CLO2

Activity 2 Extraordinary Additional Sufficient Barely met the Incomplete

Students to research with information information and requirements of information
present data from trusted analysis the activity about the
Account plan
sources presented activity
for Consulting
engagements in
their assigned
Strategic
accounts.

(CLO 3)

Group Project Guidelines:

Each group will be assigned an industry and organization. Participants are expected to demonstrate their
ability to apply various technology consulting principles and frameworks discussed in the 18 sessions. All
groups will be required to submit their PPTs on the previous day of 19th session. Each group is expected to
make their presentation in the class during 19th and 20th sessions. The final project will help them to apply the
concepts and learning with respect to that industry.
 Project submission is in MS-PowerPoint consisting of max. 20 slides including cover page.

 The project expects sound and thorough secondary research with complete referencing. Primary research
is encouraged. Plagiarism checks will be enforced strictly.

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Group Project Rubric (15 marks)

Marks Exemplary (5) Excellent (4) Good (3) Satisfactory Unsatisfactory

(2) (1)
Criteria
Demonstration of Extraordinary Additional Sufficient Barely met Incomplete
Consulting skills on research with information from information the information
“Analysis of your data from trusted sources about the requirements
industry and your trusted sources relevant to the industry/ of the project
consulting domain” industry/domain domain
[CLO2]

Application of Additional Structured Application Incomplete Incorrect

Consulting insights about interpretation of of a tech analysis analysis
frameworks of non-intuitive the findings from consulting
Account plan and factors applying a tech tool with
Heat map consulting tool intuitive
[CLO3] factors

Presentation of Additional Structured Application Incomplete Incorrect

relevant use cases insights about interpretation of of tech analysis analysis
for Tech Consulting non-intuitive the findings from consulting
opportunities along factors applying tech tools and
with the suggested consulting tools frameworks
solutions and frameworks with
intuitive
[CLO4 ] factors

Instruction for Use of Intellectual Property of NMIMS SBM (By Order, NMIMS SBM)

Course Outlines are strictly for private and restricted circulation among the concerned Faculty Members and the
Students of this Programme. They are permitted to use the contents for study and research purpose only. No
part of this Course outline can be copied, reproduced, shared and/or circulated in any manner, through any
mode, for any purpose and under any circumstances whatsoever; which is contrary to the stated restricted uses
and purposes. The person responsible for violating this Instruction shall be liable for appropriate disciplinary
action initiated by SBM.

Disclaimer

While care has been taken in compiling this Course outline, The School of Business Management of SVKM’s
NMIMS University shall not be held liable in any manner to any person for any mistake and / or omission in the
contents of the Course outline.

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