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Full download Organizational Behavior Tools for Success 2nd Edition Phillips Test Bank all chapter 2024 pdf
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Chapter 8: Communicating
TRUE/FALSE
3. In the communication process the sender translates (encodes) information into words, symbols, or
pictures and passes it to the receiver through some medium (channel).
4. The way we communicate—our nonverbal behaviors and vocal tone—is less important to a message’s
meaning than the words we actually say.
5. Throughout the communication process, problems can arise that make the message ultimately received
different from the one sent.
6. Consciously controlling your body language is not as important as knowing how to interpret others’
body language.
7. In the United States (although not in all cultures), shifting your eyes and looking away while speaking
makes people trust your message.
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
1
8. To communicate effectively, manage your vocal tone and nonverbal signals as well as the words you
use.
9. Emphasizing different words and phrases, known as verbal intonation, does not change the meaning of
the statement.
10. When body language is inconsistent with the spoken message, receivers are more likely to interpret
your body language as the “true meaning.”
11. If a manager tells an employee that he is doing a good job and then leaves before hearing a response,
two-way communication has occurred.
12. Once a receiver provides feedback to a sender, the sender and receiver have engaged in two-way
communication.
13. An example of pooled interdependence is a call center in which customer service agents act relatively
independently in handling calls.
14. Sequential interdependence communication, like in an assembly line, requires more communication
than that of reciprocal interdependence communication.
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2
15. When people tend not to hear things that they do not want to hear, we define that as misperception.
16. A misperception can occur because the sender’s body language is inconsistent with the sender’s words
and the receiver incorrectly interprets the body language to be the true message.
17. Organizational barriers to communication come from the educational background of the organization.
18. High context cultures are cultures that rely on words to convey meaning.
19. Low context cultures use situational and nonverbal cues to convey meaning.
20. In high context cultures, managers tend to make suggestions rather than give direct instructions.
21. Ambiguity of meaning means the receiver is sure what the sender meant.
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
3
23. Hearing is active while listening is passive.
24. Active listening is defined as becoming actively involved in the process of listening to what others are
saying and clarifying messages’ meanings.
25. If your business letter is fairly short you do not need to ensure that spelling and grammar are correct.
26. Because e-mail falls in between a phone call and a letter, e-mail etiquette is straightforward.
27. When making a presentation, tilted heads and furrowed brows in the audience can signal a need for
clarification and review.
28. When making a presentation, your concluding words should be boring and forgettable.
29. The use of voice volume, graphic aids, pauses, and “headlining” (telling the audience that a point is
particularly important) are good ways to highlight key ideas when making a presentation.
30. When giving a presentation, it is a good idea to show audience members that you feel comfortable
with them within in the first few moments.
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
4
31. Having a good reason to meet in the first place is an effective suggestion for running a meeting.
32. When conducting a meeting, make sure to hand out the agenda for the first time at the beginning of the
meeting.
33. When conducting a job interview meeting, in addition to evaluating the candidate, you should also try
to sell him or her on the opportunity in order to increase their interest in the position.
34. Videoconferencing can enable leaders to communicate effectively with employees and customers.
35. Collaborative software, also called groupware, integrates work being done on a single project
simultaneously by one user, which is typically located at the home office.
36. Collaborative writing systems allow group members to work simultaneously on written documents
through a network of interconnected computers.
37. A group scheduling system makes it faster and easier to identify the best times for meetings and to
schedule them quickly.
38. Employees typically need specialized web-browser software to access a company-wide intranet.
40. The extra expense of face-to-face communication is not usually worth the cost.
41. Organizational communication typically moves in one direction, and can be formal or informal in
nature.
42. Downward communication occurs when higher-level employees communicate to those at lower levels
the organization—for example, from a manager to a subordinate.
43. Setting up procedures and creating a culture that enables the uninhibited flow of information is the
foundation of effective communication.
44. Management by wandering around is a face-to-face management technique in which managers stay in
their offices and spend time talking informally to employees throughout the organization.
45. Being actively engaged in the day-to-day operations of the business gives managers a feel for what is
really going on in the company.
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
6
46. Diagonal communication is common in cross-functional project teams composed of people from
different levels drawn from different departments.
47. Diagonal communication does not often help to link groups and spread information around the firm.
49. Formal communication channels typically involve some sort of written communication that provides a
permanent record of the exchange.
50. Personal contacts are not essential to the success of salespeople or managers.
MULTIPLE CHOICE
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
7
2. The word communication comes from which lineage?
a. Greek
b. Latin
c. Spanish
d. French
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 250 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
5. The encoded information of the communication process can be defined as which of the following?
a. feedback
b. channel
c. decoding
d. message
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 250 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
6. The medium used to send the message within the communication process can be defined as which of
the following?
a. noise
b. feedback
c. message
d. channel
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 251 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
8
7. Translating the message back into something that can be understood by the receiver can be defined as
which of the following within the communication process?
a. encoding
b. decoding
c. channel
d. feedback
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 251 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
8. A check on the success of the communication can be defined as which of the following within the
communication process?
a. feedback
b. noise
c. decoding
d. encoding
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 251 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
9. Anything that blocks, distorts, or changes in any way the message the sender intended to communicate
can be defined as which of the following within the communication process?
a. channel
b. encoding
c. noise
d. decoding
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 251 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
11. According to noted nonverbal communications researcher Albert Mehrabian, in any face-to-face
communication ______ of the total message is conveyed by facial and body expressions.
a. 7%
b. 38%
c. 55%
d. none of these
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 252 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
9
12. According to noted nonverbal communications researcher Albert Mehrabian, in any face-to-face
communication ______of the total message is conveyed by the words.
a. 55%
b. 38%
c. none of these
d. 7%
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 252 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
13. According to noted nonverbal communications researcher Albert Mehrabian, in any face-to-face
communication ______of the total message is conveyed by vocal intonation.
a. 7%
b. 38%
c. 55%
d. 62%
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 252 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
14. During a performance appraisal interview, an employee drumming his or her fingers on the table and
fidgeting in the chair is an example of which of the following?
a. body language
b. nonverbal communication
c. both of these
d. none of these
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p. 252 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Application
15. If you want people to see you as a leader, which one of these behaviors should you carry out?
a. stand up straight
b. make eye contact
c. smile
d. all of these
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 252 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Application
16. Walking with slumped shoulders and with your head down, speaking in a flat tone, and fidgeting often
communicates that you are____________.
a. indecisive
b. negative
c. inexperienced
d. all of these
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 252 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Application
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
10
17. Considering the statement, “Aiden earned a promotion,” where the word Aiden is emphasized, which
of the following can be inferred?
a. Aiden earned a promotion, not necessarily a raise or more vacation days
b. Aiden earned one promotion, not two, and it may not have been the only available
promotion
c. Aiden earned the promotion, it was not political
d. Aiden, not Jenna, earned the promotion
ANS: D PTS: 1 DIF: Difficulty: Challenging
REF: p. 253 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
18. Considering the statement, “Aiden earned a promotion,” where the word earned is emphasized, which
of the following can be inferred?
a. Aiden earned one promotion, not two, and it may not have been the only available
promotion
b. Aiden, not Jenna, earned the promotion
c. Aiden earned the promotion, it was not political
d. Aiden earned a promotion, not necessarily a raise or more vacation days
ANS: C PTS: 1 DIF: Difficulty: Challenging
REF: p. 253 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
19. Considering the statement, “Aiden earned a promotion,” where the word “a” is emphasized, which of
the following can be inferred?
a. Aiden earned one promotion, not two, and it may not have been the only available
promotion
b. Aiden earned a promotion, not necessarily a raise or more vacation days
c. Aiden earned the promotion, it was not political
d. Aiden, not Jenna, earned the promotion
ANS: A PTS: 1 DIF: Difficulty: Challenging
REF: p. 253 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
20. Considering the statement, “Aiden earned a promotion,” where the word promotion is emphasized,
which of the following can be inferred?
a. Aiden earned one promotion, not two, and it may not have been the only available
promotion
b. Aiden earned the promotion, it was not political
c. Aiden earned a promotion, not necessarily a raise or more vacation days
d. Aiden, not Jenna, earned the promotion
ANS: C PTS: 1 DIF: Difficulty: Challenging
REF: p. 253 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
11
21. Information flowing in only one direction is defined as which of the following?
a. none of these
b. one-way communication
c. downstream communication
d. two-way communication
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 253 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
22. If a manager tells an employee to join a telephone conference and the employee says, “I’ll be right
there,” this is an example of which type of communication?
a. one-way communication
b. down-stream communication
c. up-stream communication
d. two-way communication
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 253 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Application
23. When employees work independently and their output is combined into group output, it is called
___________.
a. reciprocal interdependence
b. pooled interdependence
c. none of these
d. sequential interdependence
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 253 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
24. _____________ requires constant communication and mutual adjustment for task completion, such as
a cross-functional research and development team or an event planning team, and creates the highest
potential for conflict.
a. none of these
b. Pooled interdependence
c. Reciprocal interdependence
d. Sequential interdependence
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 254 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
12
26. If a manager with a finance background sees a problem as finance-based, while a manager with a
production background sees it as production-based, what type of communication barrier has occurred?
a. misperception
b. filtering
c. selective perception
d. information overload
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 255 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Application
27. When a message is not decoded by the receiver in the way the sender intended it, we define this type
of communication barrier as __________________.
a. filtering
b. misperception
c. selective perception
d. information overload
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 255 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
28. When less than the full amount of information is received due to withholding, ignoring, or distorting
information, we define this type of communication barrier as __________.
a. information overload
b. selective perception
c. misperception
d. filtering
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 255 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
29. In order to look good before a performance evaluation, a manager might tell his or her boss about the
things that are going well in the manager’s unit and fail to mention the challenges she or he is facing.
This is an example of which type of communication barrier?
a. information overload
b. filtering
c. misperception
d. selective perception
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 255 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Application
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
13
30. An executive who starts the day with 500 e-mails in her in-box will apply some sort of filter to decide
which to read and which to delete or save to read later. This is an example of which type of
communication barrier?
a. filtering
b. information overload
c. misperception
d. selective perception
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 256 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
31. Higher-level executives typically focus on information related to bigger picture issues and business
strategy, while lower-level employees focus on customer issues, production, and deadlines. This is an
example of which type of communication barrier?
a. selective perception
b. cultural
c. information overload
d. organizational
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 256 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
32. In much of the world, the thumb up sign means “O.K.” But in Nigeria, Afghanistan, Iran, and parts of
Italy and Greece it is an obscene insult and carries the same meaning as the middle finger in the U.S.
This is an example of which type of communication barrier?
a. misperception
b. filtering
c. information overload
d. cultural
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 257 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
33. The Japanese tendency to say “I’ll ask my boss” or “that could be difficult” when they mean no is an
example of what type of context culture?
a. low context culture
b. high context culture
c. proactive culture
d. none of these
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 257 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
14
34. Problems in cross-cultural business communication often arise when participants from one culture are
unable to understand the other person’s communication___________.
a. practices
b. traditions
c. thinking
d. all of these
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 257 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
35. Anything that blocks, distorts, or changes in any way the information the sender intended to
communicate is referred to as _______.
a. noise
b. information overload
c. filtering
d. misperception
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 258 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Knowledge
36. Employees checking their Blackberries or whispering to each other during a meeting is an example of
which type of communication noise?
a. ambiguity
b. competition
c. jargon
d. semantics
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 258 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: The Communication Process KEY: Bloom's: Application
37. Interruptions, the sound of engines or machinery, dim computer screens, small font, or a receiver’s
headache are examples of which type of communication noise?
a. jargon
b. semantics
c. physical barriers
d. none of these
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p. 258 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: The Communication Process KEY: Bloom's: Application
38. When words mean different things to different people, and therefore create a barrier that introduces
noise into communications, we define this as which of the following?
a. jargon
b. none of these
c. semantics
d. physical barriers
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 259 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
15
39. “Soon” might mean immediately to one person and in a few days or weeks to another. This type of
barrier, which introduces noise into communications, can be defined as which of the following?
a. loss of transmission
b. physical barrier
c. jargon
d. semantics
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 259 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: The Communication Process KEY: Bloom's: Comprehension
42. Which of the following guidelines should not be used in order to write effectively in a business
setting?
a. backing up your assertions
b. writing to impress, not to express
c. the use of graphic aids and pictures
d. editing and revising
ANS: B PTS: 1 DIF: Difficulty: Challenging
REF: p. 260 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: Communication Skills KEY: Bloom's: Synthesis
43. When Mark Twain vowed never to write “metropolis” when paid the same for writing “city”, he was
following which of the following guidelines for effective business writing?
a. write for your audience
b. back up your assertions
c. write to express, not to impress
d. none of these
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 260 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: Communication Skills KEY: Bloom's: Comprehension
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
16
44. Training in using which forms of electronic communication can help managers and employees reduce
misunderstandings and enhance communication efficiency?
a. e-mail
b. instant messaging
c. blogs
d. all of these
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 261 NAT: BUSPROG: Communication STA: DISC: HRM
TOP: Communication Skills KEY: Bloom's: Comprehension
45. Which tip below is not advised when using e-mail in the business setting?
a. reading emails once or twice before sending
b. delivering personal information by e-mail
c. avoiding unprofessional email addresses for business emails
d. responding to emails quickly
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 262 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: Communication Skills KEY: Bloom's: Knowledge
46. Which tip below is not advised when using e-mail in the business setting?
a. using the “out of office” feature
b. avoiding the use of large attachments and graphics
c. consolidating your messages in one organized email
d. using the “reply all” and “cc” often
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 262 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Skills KEY: Bloom's: Knowledge
47. Which tip below is not advised when using e-mail in the business setting?
a. writing concise and informative subject lines
b. using your in-box as a catchall folder
c. agreeing on company acronyms for subject lines
d. making sure the recipient can open all attachments
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 262 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Skills KEY: Bloom's: Knowledge
48. Which of the following is not a recommended suggestion for making an effective presentation?
a. Speak up and speak clearly
b. quickly achieve rapport
c. channel nervous energy into an enthusiastic delivery
d. maximize the use of notecards
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 262-263 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: Communication Skills KEY: Bloom's: Application
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
17
49. Which of the following is not a recommended suggestion for making an effective presentation?
a. highlight key ideas
b. watch the audience for signs of comprehension or misunderstanding
c. pace back and forth
d. end with a bang
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p. 262-263 NAT: BUSPROG: Communication STA: DISC: Individual Dynamics
TOP: Communication Skills KEY: Bloom's: Synthesis
50. Which of the following is not a recommended suggestion for running an effective meeting?
a. have a good reason to meet in the first place, or do not meet
b. have an agenda that clearly states the purpose of the meeting
c. hand out the agenda for the first time at the start of the meeting
d. be fully prepared for the meeting
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 263 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Skills KEY: Bloom's: Comprehension
51. Which of the following is not a recommended suggestion for running an effective meeting?
a. require that participants come prepared to discuss the topics on the agenda
b. allow participants to engage in interpersonal issues
c. state a timeframe at the beginning of the meeting and stick to it
d. follow up on any outside assignments made to meeting participants
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 263 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Skills KEY: Bloom's: Knowledge
52. Which of the following is a recommended suggestion for running an effective job interview meeting?
a. giving a weak handshake
b. sitting across a table
c. taking the first two minutes to establish rapport and take control of the interview
d. saying: “ tell me about yourself”
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Skills KEY: Bloom's: Synthesis
53. Which of the following is not a recommended suggestion for running an effective job interview
meeting?
a. making any necessary accommodations if the candidate has a disability
b. standing too close to the candidate
c. asking specific job relevant questions
d. trying to sell the candidate on the opportunity
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Skills KEY: Bloom's: Comprehension
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
18
54. Which of the following is not a recommended suggestion for running an effective job interview
meeting?
a. showing sincerity in your vocal tone
b. trying to make the candidate feel relaxed
c. using open body language
d. multitasking throughout the interview
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Skills KEY: Bloom's: Application
55. An ___________ occurs when someone receives the information they requested.
a. none of these
b. information pull
c. information push
d. both of these
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Knowledge
56. An ___________ occurs when someone receives information without requesting it.
a. none of these
b. both of these
c. information pull
d. information push
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Comprehension
57. International retailer Target’s career website provides information and videos about the company, its
brand, and its careers and benefits. This is an example of which of the following?
a. both of these
b. information push
c. information pull
d. none of these
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Application
58. Which of the following are recognized as communication media via the internet?
a. e-mail
b. instant messaging
c. videoconferencing
d. all of these
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p. 264-265 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Knowledge
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
19
59. Which of the following can help managers prioritize incoming communications and stay caught up
while away from work?
a. both of these
b. dot board
c. e-mail
d. none of these
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Knowledge
60. ____________ is similar to e-mail but instead of writing, a spoken message is digitized and sent to
someone to be retrieved and listened to later.
a. Instant messaging
b. Telework
c. Voicemail
d. Videoconferencing
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p. 264 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Knowledge
61. ___________ enables users to see who is logged on and to chat with them in real time.
a. E-mail
b. Instant messaging
c. Videoconferencing
d. none of these
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 264-265 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Knowledge
62. ________ is work conducted in a location other than a central office or production facility with
communications between coworkers and supervisors occurring via electronic communication systems.
a. Homework
b. Teamwork
c. Telework
d. Distance work
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p. 265 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Knowledge
63. ___________ are offices situated to be more convenient for employees. These offices are located away
from what would normally be the main office location.
a. both of these
b. Satellite offices
c. Neighborhood work centers
d. none of these
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 265 NAT: BUSPROG: Communication STA: DISC: Group Dynamics
TOP: Communication Media KEY: Bloom's: Knowledge
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
20
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Bibl. Theol.3 1880 § 68. Wendt, Die Begriffe Fleisch u. Geist 1878 cl.
Theol. Stud. van de la Saussaye c. s. 1878 blz. 361v. Nitzsch, Ev.
Dogm. 315 f. Dit is op zichzelf echter al niet waarschijnlijk en doet
het verband, dat de Schrift telkens legt tusschen de aardsche,
zwakke, vergankelijke natuur van den mensch en zijne zonde, niet
tot zijn recht komen. Er is ongetwijfeld een innige samenhang
tusschen beide; de zinnelijke natuur des menschen is niet de zonde
zelve noch ook bron of beginsel der zonde, maar is toch haar
woning, Rom. 7:17, 18 en orgaan harer heerschappij over ons, Rom.
6:12. De mensch is niet louter geest, maar hij is aardsch uit de
aarde, is geworden tot eene levende ziel, 1 Cor. 15:45v., staat
daardoor met den kosmos in verband en heeft het lichaam altijd tot
zijn werktuig en tot het orgaan van zijn handelen, Rom. 6:13, 8:13.
Deze zinnelijke natuur geeft aan de zonde, gelijk die den menschen
eigen is, een eigen, van die bij de engelen onderscheiden karakter,
zoowel in haar oorsprong als in haar wezen. De verzoekingen
komen van buiten door de begeerlijkheid der oogen, de
begeerlijkheid des vleesches en de grootschheid des levens tot hem.
En het is de zinnelijke natuur van den mensch, die aan zijne zonde
dit karakter geeft, dat hij den buik maakt tot zijn God, dat hij de
dingen die beneden zijn bedenkt, dat hij zichzelven zoekt en voor
zichzelven leeft, en dat hij het schepsel eert boven den Schepper,
Rom. 1:21v., Phil. 2:4, 21, 3:19, Col. 3:2, enz. Σαρξ duidt de zondige
levensrichting aan van den mensch, die naar ziel en lichaam zich
van God af- en naar het schepsel heenwendt. Cf. Hofmann,
Schriftbew. I2 559. Müller, Sünde I5 447 f. Ernesti, Die Ethik des Ap.
Paulus3 1880 S. 32 f. Cremer in Herzog2 4, 573. Gloël, Der H. Geist
1888 S. 14-61, 246.