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1
Test Bank for Johns/Saks, Organizational Behaviour, Ninth Edition

Chapter 8
1) Which motive for conformity most clearly involves effect dependence?

a. Socialization
b. Identification
c. Internalization
d. Compliance
e. Dissension
Answer: d
Diff: 2
Type: MC
Page Reference: 265
Skill: Recall
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as
motives for social conformity.
2) If I conform to my boss's wishes because of identification, I am conforming because

a. I'm afraid of her.
b. I see myself as similar to her.
c. I might be able to get her to recommend me for promotion.
d. I absolutely believe, trust, and accept her directives.
e. I believe the issues at hand are difficult and ambiguous.
Answer: b
Diff: 2
Type: MC
Page Reference: 265
Skill: Applied
3) Which of the following is NOT a characteristic of compliance?

a. It occurs because a member subscribes to the beliefs and values underlying the norm.
b. It occurs because a member wishes to avoid punishment.
Copyright © 2014 Pearson Canada Inc.

2
c. It occurs because a member wishes to acquire rewards.

d. It primarily involves effect dependence.
e. It is the simplest, most direct motive for conformity to group norms.
Answer: a
Diff: 2
Type: MC
Page Reference: 265
Skill: Recall
4) When conformity occurs because it is seen as right, it is known as

a. compliance.
b. effect dependence.
c. identification.
d. information dependence.
e. internalization.
Answer: e
Diff: 2
Type: MC
Page Reference: 265
Skill: Recall
5) What is the most likely motive for mere compliance to a request?

a. You identify with the person making the request.
b. You truly believe in the idea underlying the request.
c. You are afraid of the person making the request.
d. You like the person making the request.
e. The request is easy and straightforward.
Answer: c
Diff: 2

3
Type: MC
Page Reference: 265
Skill: Applied
6) From the first stage to the last stage, which of the following sequences accurately
portrays the stages of organizational socialization?
a. Encounter; anticipatory socialization; role management
b. Anticipatory socialization; role management; encounter
c. Role management; anticipatory socialization; encounter
d. Encounter; role management; anticipatory socialization
e. Anticipatory socialization; encounter; role management
Answer: e
Diff: 1
Type: MC
Page Reference: 267
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational
socialization.
7) In his last year of college, even before he took a job with a conservative bank, Randall
began wearing three piece suits regularly. To which stage of socialization does this
example refer?
a. Role management
b. Debasement
c. Encounter
d. Anticipatory socialization
e. Identification
Answer: d
Diff: 2
Type: MC
Page Reference: 267
Skill: Applied

4
socialization.
8) A psychological contract is
a. the process by which people learn the norms required to function in an organization.
b. conformity to a social norm prompted by the desire to acquire rewards.
c. an explicit agreement between a worker and their employer which states the pay and
benefits offered in exchange for work.
d. the shared beliefs, values, and assumptions that exist in an organization.
e. the set of beliefs held by employees concerning the reciprocal obligations between
them and their employer.
Answer: e
Diff: 1
Type: MC
Page Reference: 268
Skill: Recall
Objective: 8.4 Describe the implications of “unrealistic expectations” and the
“psychological contract” for socialization.
9) The first day on his new job, John's experienced workmates sent him to the equipment
shed to ask the attendant for a ridiculously named, nonexistent tool. John came back very
embarrassed, much to their amusement. This is not an example of
a. debasement.
b. a realistic job preview.
c. hazing.
d. socialization.
e. a divestiture tactic.
Answer: b
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be
proactive in their socialization.

5
10) Given the research findings, an organization would most likely introduce realistic job
previews to
a. reduce absenteeism.
b. increase applicant expectations about the job.
c. reduce the effects of socialization.
d. reduce turnover.
e. increase the rate of job offer acceptance by applicants.
Answer: d
Diff: 2
Type: MC
Page Reference: 270
Skill: Applied
11) What socialization tactics are also known as debasement or hazing?

a. Investiture
b. Serial
c. Disjunctive
d. Divestiture
e. Random
Answer: d
Diff: 2
Type: MC
Page Reference: 273
Skill: Recall
12) At which stage of socialization is the new organizational member most likely to be
information dependent and effect dependent on experienced organizational members?
a. Role management
b. Internalization
c. Anticipatory socialization

6
d. Encounter
e. Identification
Answer: d
Diff: 2
Type: MC
Page Reference: 267
Skill: Applied
socialization.
13) Even before he graduated from business school, Stan replaced his knapsack with an
expensive leather briefcase. This is an example of
a. a realistic job preview.
b. anticipatory socialization.
c. a strong culture.
d. collective socialization.
e. debasement.
Answer: b
Diff: 1
Type: MC
Page Reference: 267
Skill: Applied
socialization.
14) Mario acts in accordance with group norms because he believes that the norms are
truly right. He ________ the norms.
a. is complying with
b. has internalized
c. is identifying with
d. is imitating
e. is dissenting from
Answer: b
Diff: 1

7
Type: MC
Page Reference: 265
Skill: Applied
15) What do newcomers need to learn about during the socialization process?
a. Task, performance expectations, psychological contract, organization.
b. Performance expectations, psychological contract, culture, task.
c. Health and safety issues, terms and conditions of employment, psychological contract,
organizational procedures.
d. Task, role, group, organization.
e. Career and psychosocial functions.
Answer: d
Diff: 2
Type: MC
Page Reference: 265
Skill: Recall
socialization.
16) Which is the best example of collective socialization?

a. Any manager-employee relationship
b. On-the-job training
c. Marine Corps boot camp
d. An apprenticeship
e. Mentoring
Answer: c
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied

8
17) As normally practised, a realistic job preview

a. concentrates on the bad aspects of the job.
b. portrays both the good and bad aspects of the job.
c. permits a person to try out the job for a couple of weeks.
d. is put in place to reduce employee absenteeism.
e. increases the likelihood of job offer acceptance by applicants.
Answer: b
Diff: 2
Type: MC
Page Reference: 270
Skill: Recall
18) The patriotic soldier truly agreed with the statement “My country, right or wrong.”
His agreement is indicative of
a. internalization.
b. identification.
c. compliance.
d. effect dependence.
e. dissension.
Answer: a
Diff: 2
Type: MC
Page Reference: 265
Skill: Applied
19) Person-organization fit refers to

a. the match between an employee's knowledge, skills, and abilities, and the requirements
of a job.
b. the match between an employee's personality and the personality of other members of
the organization.

9
c. the match between an employee's goals and the goals of the organization.
d. the match between an employee's personal values and the values of the organization.
e. the match between an employee's expectations and the expectations of the
organization.
Answer: d
Diff: 2
Type: MC
Page Reference: 266
Skill: Recall
socialization.
20) Research indicates that the expectations people have about organizations before they
actually join them
a. are extremely vague.
b. are amazingly accurate.
c. are unrealistically low.
d. are unbelievably poor.
e. are unrealistically high.
Answer: e
Diff: 1
Type: MC
Page Reference: 268
Skill: Recall
Objective: 8.4 Describe the implications of “unrealistic expectations” and the
“psychological contract” for socialization.
21) Collective socialization is not used to

a. socialize police officer recruits in a large urban police force.
b. encourage individuality in the way jobs are performed.
c. promote uniform behaviour among organizational members.
d. promote loyalty to the organization.
e. train soldiers in army boot camp.

10
Answer: b
Diff: 1
Type: MC
Page Reference: 273
Skill: Recall
22) Organizations that handle a substantial proportion of their own socialization rather
than rely on external agents to socialize their members
a. are especially open to new ideas and procedures.
b. don't socialize very extensively and pretty much accept recruits as they are.
c. wish to foster reliable, stable job behaviour over time.
d. expect their recruits to enter the organization with a high degree of anticipatory
socialization.
e. are less susceptible to inbreeding.
Answer: c
Diff: 2
Type: MC
Page Reference: 269
Skill: Recall
23) Which person least likely experienced collective socialization with regard to her
work?
a. An IBM salesperson
b. A police officer
c. An airline cabin attendant
d. A soldier
e. A novelist
Answer: e
Diff: 1
Type: MC
Page Reference: 273

11
Skill: Applied
24) Which practice is most likely to lead to uniform conformity to a standard set of
organizational norms?
a. Individual socialization
b. Socialization by external agents
c. Collective socialization
d. Socialization via debasement
e. Disjunctive socialization
Answer: c
Diff: 2
Type: MC
Page Reference: 273
Skill: Recall
25) The tailor sent the eager apprentice out to find some (nonexistent) striped thread. This
is an example of
a. hazing.
b. socialization.
c. debasement.
d. divestiture tactic.
e. all of the above.
Answer: e
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
26) Institutionalized socialization involves all of the following tactics except

12
a. collective tactics.
b. serial tactics.
c. investiture tactics.
d. fixed tactics.
e. disjunctive tactics.
Answer: e
Diff: 3
Type: MC
Page Reference: 273
Skill: Recall
27) Individualized socialization involves all of the following tactics except

a. informal tactics.
b. random tactics.
c. variable tactics.
d. serial tactics.
e. disjunctive tactics.
Answer: d
Diff: 3
Type: MC
Page Reference: 273
Skill: Recall
28) Mentoring provides a number of career enhancing benefits for the apprentice. These
include
a. recognition and a “positive reinforcer” for being included in such a program.
b. sponsorship, exposure and visibility, and developmental assignments.
c. acceptance and confirmation, optimal levels of stress, and financial incentives.
d. special tours of company facilities and presentations by top managers.
e. rigorous divestiture and debasement experiences.

13
Answer: b
Diff: 2
Type: MC
Page Reference: 276
Skill: Recall
29) Research on women and mentoring suggests that

a. men have far more problems establishing this relationship due to the threat they pose to
their mentors.
b. women, unlike men, build successful careers through peer relationships rather than
linking up with a mentor.
c. women tend to link up with male mentors and men tend to link up with female mentors
because cross-gender dynamics help cement these relationships.
d. women who make it to executive positions invariably have had a mentor earlier in their
careers.
e. women generally make better mentors than men.
Answer: d
Diff: 2
Type: MC
Page Reference: 277
Skill: Recall
30) There are a number of career functions of mentoring. Which of the following is NOT
a mentoring career function?
a. Sponsorship
b. Visibility
c. Discipline
d. Coaching
e. Developmental assignments
Answer: c
Diff: 2

14
Type: MC
Page Reference: 276
Skill: Recall
31) Which mentoring relationship is most likely to experience difficulties?

a. Female protégé, female mentor
b. Male protégé, female mentor
c. Male protégé, male mentor
d. Female protégé, male mentor
e. Visible minority protégé, visible minority mentor
Answer: d
Diff: 1
Type: MC
Page Reference: 276
Skill: Applied
32) The hardware division and the software division had rather different beliefs, values,
and assumptions. This illustrates the operation of
a. symbolic cultures.
b. ritual cultures.
c. strong cultures.
d. subcultures.
e. pathological cultures.
Answer: d
Diff: 2
Type: MC
Page Reference: 281
Skill: Applied
Objective: 8.6 Define “organizational culture” and discuss the contributors to a culture.

15
33) Which of the following is NOT a benefit of developing and maintaining a strong
organizational culture?
a. Increased coordination
b. Ease of conflict resolution
c. Increased financial success
d. Improved communication
e. Resistance to change
Answer: e
Diff: 2
Type: MC
Page Reference: 282
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
34) Stories about events in organizations

a. are a poor source of information about an organization's culture.
b. reflect several common themes across organizational cultures.
c. are of historical value but fail to capture the essence of the organization's current
culture.
d. are not meant to communicate how things work.
e. generally have a good version only.
Answer: b
Diff: 2
Type: MC
Page Reference: 289
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
35) Which of the following is a benefit of developing and maintaining a strong

organizational culture?
a. Culture clash
b. Pathological behaviours
c. Conflict resolution
d. Resistance to change

16
e. Increased dissension
Answer: c
Diff: 2
Type: MC
Page Reference: 282
Skill: Applied
36) Organizational cultures that involve intense and pervasive beliefs, values, and
assumptions are called ________ cultures.
a. sub
b. strong
c. symbolic
d. ritual
e. pathological
Answer: b
Diff: 1
Type: MC
Page Reference: 281
Skill: Recall
37) Which of the following statements about strong organizational cultures is FALSE?
a. They have a strong impact on organizational members.
b. They can be pathological.
c. They always contribute to organizational success.
d. They engage in extensive socialization of organizational members.
e. They can damage a firm's ability to innovate.
Answer: c
Diff: 2
Type: MC
Page Reference: 281
Skill: Recall

17
38) A meticulous step-by-step socialization process is characteristic of organizations with

a. strong cultures.
b. subcultures.
c. pathological cultures.
d. mature cultures.
e. individualized socialization.
Answer: a
Diff: 2
Type: MC
Page Reference: 286
Skill: Recall
39) Organizations with strong cultures tend NOT to

a. use careful and protracted socialization practices.
b. merge well with each other.
c. remember their founders.
d. have symbols.
e. have rituals.
Answer: b
Diff: 2
Type: MC
Page Reference: 284
Skill: Recall
40) Mary Kay Cosmetics gives top performers pink Cadillacs during sales meetings that
have the flavour of a Hollywood premiere. This illustrates how
a. compliance is the truest motive for conformity.
b. individual socialization can overpower collective socialization.
c. rituals can shape an organization's culture.
d. some strong cultures can become pathological.

18
e. debasement can enhance the socialization process.
Answer: c
Diff: 2
Type: MC
Page Reference: 289
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
41) Bill Gates's impact on Microsoft illustrates

a. the liability of a strong organizational culture.
b. how the founder can shape an organizational culture.
c. the dilemmas of organizational socialization.
d. the limits of using socialization to mold the organizational culture.
e. how the values of an organization rarely reflect those of its founder.
Answer: b
Diff: 1
Type: MC
Page Reference: 285
Skill: Recall
42) Which of the following depicts the socialization process?

a. Socialization methods
-> Encounter stage -> Outcomes
b. Socialization methods
-> Anticipatory socialization
->Encounter stage
c. Socialization methods
->Distal outcomes -> Proximal outcomes
d. Socialization methods
->Proximal outcomes
-> Distal outcomes
e. Distal outcomes -> Proximal outcomes -> Socialization methods
Answer: d

19
Diff: 1
Type: MC
Page Reference: 266
Skill: Recall
socialization.
43) Person-job fit refers to the

a. match between an employee's personality and the requirements of a job.
b. match between an employee's knowledge, skills, and abilities, and the requirements of
a job.
c. match between an employee's personal values and the requirements of a job.
d. match between an employee's personality and the personality of the organization.
e. match between an employee's previous work experience and new job.
Answer: b
Diff: 1
Type: MC
Page Reference: 266
Skill: Recall
socialization.
44) At what stage of the socialization process is the organization looking for an
acceptable degree of conformity to organizational norms?
a. Anticipatory stage
b. Encounter stage
c. Role management stage
d. Anticipatory stage and encounter stage
e. It depends on the organization.
Answer: b
Diff: 2
Type: MC
Page Reference: 267
Skill: Recall

20
socialization.
45) What is the main content of most orientation programs?

a. Health and safety, terms and conditions of employment, information about the
organization.
b. Performance expectations, terms and conditions of employment, information about the
organization.
c. Performance expectations, terms and conditions of employment, information about
career opportunities.
d. Health and safety, terms and conditions of employment, information about the career
opportunities.
e. Health and safety, terms and conditions of employment, information about the
socialization process.
Answer: a
Diff: 3
Type: MC
Page Reference: 271
Skill: Recall
46) Institutionalized socialization tactics are especially effective in

a. inducing creative behaviour.
b. inducing individual behaviour.
c. inducing ethical behaviour.
d. inducing risk-taking behaviour.
e. inducing uniform behaviour.
Answer: e
Diff: 2
Type: MC
Page Reference: 274
Skill: Recall

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T i r o l e r D i c h t e r d e r N e u z e i t erblicken dürfen, ist wieder ein
P r a c h t s t ü c k s c h o l l e n s t ä n d i g e r H e i m a t k u n s t und echter
Menschenschilderung.
„Der Sammler (Augsburger Abendzeitung)“.
Aus’m heiligen Landl

Sechzehntes Tausend
Bei ihm geht wirklich die Heimat restlos in der Kunst
auf; nichts ist fremd, angelernt oder abgelauscht in seinen
Gemälden, und ob auch das Gewand seiner Erzählungen
wohlgemessen und mit allem modernen Geschick gearbeitet
ist: die Menschen, die in diesem Gewand stecken, die Helden
seiner Geschichten, sind immer e c h t b i s a u f d i e K n o c h e n
und bleiben es.
„Münchener Neueste Nachrichten“.
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Organizational Behaviou

Understanding and Managing Life at

Organizational Behaviour Understanding and Managing

Organizational Behaviour Understanding and Managing

Organizational Behaviour Understanding and Managing

Organizational Behavior Human Behavior at Work 14th

Canadian Organizational Behaviour Canadian 9th Edition

Understanding Canadian Business Canadian 9th Edition

Managing Human Resources Productivity Quality of Work

Understanding and Managing Organizational Behavior 6th

Test Bank for Johns/Saks, Organizational Behaviour, Ninth Edition

1) Which motive for conformity most clearly involves effect dependence?

2) If I conform to my boss's wishes because of identification, I am conforming because

3) Which of the following is NOT a characteristic of compliance?

Copyright © 2014 Pearson Canada Inc.

c. It occurs because a member wishes to acquire rewards.

4) When conformity occurs because it is seen as right, it is known as

5) What is the most likely motive for mere compliance to a request?

Copyright © 2014 Pearson Canada Inc.

Copyright © 2014 Pearson Canada Inc.

Copyright © 2014 Pearson Canada Inc.

11) What socialization tactics are also known as debasement or hazing?

Copyright © 2014 Pearson Canada Inc.

Copyright © 2014 Pearson Canada Inc.

16) Which is the best example of collective socialization?

Copyright © 2014 Pearson Canada Inc.

17) As normally practised, a realistic job preview

19) Person-organization fit refers to

Copyright © 2014 Pearson Canada Inc.

21) Collective socialization is not used to

Copyright © 2014 Pearson Canada Inc.

Copyright © 2014 Pearson Canada Inc.

26) Institutionalized socialization involves all of the following tactics except

Copyright © 2014 Pearson Canada Inc.

27) Individualized socialization involves all of the following tactics except

Copyright © 2014 Pearson Canada Inc.

29) Research on women and mentoring suggests that

Copyright © 2014 Pearson Canada Inc.

31) Which mentoring relationship is most likely to experience difficulties?

Copyright © 2014 Pearson Canada Inc.

34) Stories about events in organizations

35) Which of the following is a benefit of developing and maintaining a strong

Copyright © 2014 Pearson Canada Inc.

Copyright © 2014 Pearson Canada Inc.

Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”

38) A meticulous step-by-step socialization process is characteristic of organizations with

39) Organizations with strong cultures tend NOT to

Copyright © 2014 Pearson Canada Inc.

e. debasement can enhance the socialization process.

41) Bill Gates's impact on Microsoft illustrates

42) Which of the following depicts the socialization process?

Copyright © 2014 Pearson Canada Inc.

43) Person-job fit refers to the

Copyright © 2014 Pearson Canada Inc.

45) What is the main content of most orientation programs?

46) Institutionalized socialization tactics are especially effective in

Copyright © 2014 Pearson Canada Inc.

Der Garten Gottes

Aus’m heiligen Landl