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Full download Organization Development and Change 10th Edition Cummings Solutions Manual all chapter 2024 pdf
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Chapter 9
Evaluating and Institutionalizing
Organization Development Interventions
Learning Objectives
• Illustrate the research design and measurement issues associated with evaluating organization
development (OD) interventions.
• Explain the key elements in the process of institutionalizing OD interventions.
This chapter focuses on the final stage of the organization development cycle—evaluation and
institutionalization. Evaluation is concerned with providing feedback to practitioners and
organization members about the progress and impact of interventions. Institutionalization is a
process for maintaining a particular change for an appropriate period of time. It ensures that the
results of successful change programs persist over time.
There are two types of evaluation efforts. The first involves collecting information about
how well an intervention is progressing so that modifications in the implementation can
take place. The second involves a determination about the impact of the intervention on
the organization. To isolate the impact, the OD practitioner must find ways to rule out
alternative explanations. This is not often an easy task and requires the practitioner to
understand research design issues and to apply them creatively.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
9-1b Measurement
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Get students to discuss the strengths and weaknesses of the assessment? How could it
have been improved? Ask how much confidence they have in the lessons learned for this
organization?
Recall that Lewin described change as occurring in three stages: unfreezing, moving, and
refreezing. Institutionalizing interventions means to refreeze. Refreezing ensures that the
change lasts. Figure 9.2 provides a framework for identifying the factors and processes
that contribute to the institutionalization of OD interventions including the process of
change itself.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
• Sponsorship concerns the presence of a powerful sponsor who can initiate,
allocate, and legitimize the resources for the intervention.
Summary
This chapter explores the final two stages of planned change—evaluating interventions
and institutionalizing them. Evaluation was discussed in terms of two kinds of necessary
feedback: implementation feedback, concerned with whether the intervention is being
implemented as intended, and evaluation feedback, indicating whether the intervention is
producing expected results. Evaluation of interventions also involves decisions about
measurement and research design. Measurement issues focus on selecting variables and
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
designing good measures. Research design focuses on setting up the conditions for
making valid assessments of an intervention’s effects. OD interventions are
institutionalized when the change program persists and becomes part of the
organization’s normal functioning.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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