Approach 2: Building from Templates

Step 1: Establish the Template

Learn the structure, style, tone, and voice of the following email example.
Once you have learned it, say "I understand". Do not add additional
information. The example is meant to be used as a template for future
emails. I will then provide the details for the next email I want you to write.

Here is the email example:

Hello,

Thank you for getting in touch. Regarding your concern about order
TR7843212, you are absolutely correct that the amount billed was not
correct.

Due to a human error on our side, we over-billed you by $14.38 on

TR7843212. Please accept our apologies. We've processed your refund
with the card on file, and you should expect to see it within 3-5 business
days.

We realize that this must be a serious inconvenience, and since we

genuinely value your business, we can offer you a 40% discount on your
next order.

One-time discount code: JR20112

If you have any questions, feel free to contact us via our website or reach
out by email.

Sincerely,

Elene Mooorp Specialist

Step 2: Request New Content

Next email:

Write an email apologizing for the incorrect cat food being shipped. Do not
make excuses for the mistake. Assure the customer that a replacement will
be sent free of charge. Mention that we are sending a bundle of cat treats
as an apology.

Order number: TJ7493345

Correct product: Tasty Tuna Crunch

Incorrect product: Tasty Chicken Chow

Guidelines: Use respectful and friendly language