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CHAPTER 10 DESIGNING ORGANIZATIONAL STRUCTURES

MULTICHOICE

1. Which of the following activities involves coordinating and allocating a company's


resources so that the company can carry out its plans and achieve its goals?

(A) organizing

(B) resource planning

(C) controlling

(D) implementing

Answer : (A)

2. One of the primary goals of Burberry, a British retailer, is to expand its market. When the
company allocated resources so that it could open two stores in Japan, it was engaged in
which management function?

(A) resource planning

(B) benchmarking

(C) organizing

(D) implementing

Answer : (C)

3. What does the management activity of organizing include?

(A) a more productive workforce due to increased levels of compensation

(B) determining goals, strategies, and tactics

(C) determining groups and assigning work activities

(D) planning and monitoring strategy implementation

Answer : (C)

4. What does the management activity of organizing include?

(A) grouping jobs and employees

(B) allocating human resources


(C) implementing corporate strategies

(D) restructuring organizational chart

Answer : (A)

5. What does the management activity of organizing include?

(A) reorganizing problem divisions

(B) setting corporate strategies

(C) allocating employees to specific tasks

(D) assigning authority and responsibilities

Answer : (D)

6. What is one of the five major building blocks that determines the design of an efficient
and effective organizational structure?

(A) departmentalization

(B) functional structure

(C) division of control

(D) span of labour

Answer : (A)

7. What is a major building block for an efficient and effective organizational structure?

(A) division of control

(B) span of labour

(C) managerial hierarchy

(D) departmentalization

Answer : (D)

8. What is the process of dividing the work and assigning tasks to workers?

(A) task division

(B) functional division


(C) division of labour

(D) grouping of workers

Answer : (C)

9. At your neighbourhood Wendy's, some employees take and fill orders, others prepare
food, a few clean and maintain equipment, and some supervise. What is this process of
dividing work into separate jobs and assigning tasks to workers?

(A) task division

(B) functional design

(C) group division

(D) division of labour

Answer : (D)

10. Which of the following is the degree to which tasks are subdivided into smaller jobs?

(A) specialization

(B) task subdivision

(C) functional divisionalization

(D) task-objective division

Answer : (A)

11. On an automotive assembly line, John White checks to make sure that recently painted
car bodies are free of paint bubbles. Other people are assigned the task of seeing that other
parts of the car are built to specifications. Which of the following concepts have been
employed in this situation?

(A) product design and structured manufacturing

(B) decentralization and unity of command

(C) centralization and product departmentalization

(D) specialization and division of labour

Answer : (D)

12. Which of the following is the process of grouping jobs so that similar or associated tasks
and activities can be coordinated?

(A) departmentalization

(B) standardization

(C) centralization

(D) specialization

Answer : (A)

13. Which of the following is a supervisor engaged in when he or she groups people, tasks,
and resources into organizational units to facilitate the planning, leading, and control
processes?

(A) job enrichment

(B) functionalization

(C) task integration

(D) departmentalization

Answer : (D)

14. Which of the following is a visual depiction of the relationships among tasks and those
employees given authority to do those tasks?

(A) informal chart

(B) relationship chart

(C) organization chart

(D) formal picture

Answer : (C)

15. Which of the following is a commonly used method for departmentalizing a company?

(A) by profitability

(B) by product

(C) by seniority

(D) by managerial level


Answer : (B)

16. A company that has separate divisions for finance, marketing, sales and production is using
which type of departmentalization?

(A) product

(B) size

(C) process

(D) functional

Answer : (D)

17. An advertising agency that has separate departments for artwork, creative design, print
advertising, radio advertising, television advertising, and specialty advertising is using
which type of departmentalization?

(A) customer

(B) functional

(C) size

(D) geographic

Answer : (B)

18. Which is NOT one of the five types of departmentalization commonly used in most
organizations?

(A) product

(B) geographic

(C) process

(D) cost

Answer : (D)

19. Kohber is a Swiss-company that makes medical equipment. It recently purchased a


company that manufactures packaging for high-value drugs. Since it will run the packaging
company as a separate division for its own use, it would seem that Kohber is
departmentalized by which of the following?

(A) function
(B) product

(C) geography

(D) customer

Answer : (B)

20. The Cooke family has worked for various GM divisions for over four decades. Bennett
Cooke works at the Cadillac division. Rondella Cooke works at the Buick division. Their son
Tyrone works at the Corvette plant, and their daughter Niome works at the Saturn plant.
The Cooke family could tell you that GM is departmentalized by which of the following?

(A) geography

(B) customer

(C) size

(D) product

Answer : (D)

21. As part of her marketing project, Lily Unruh is studying how Marriott operates. Since
she had thought it was simply a hotel chain, she was amazed to learn that its food divisions
provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott's food
division is departmentalized by which of the following?

(A) geography

(B) function

(C) product

(D) customer

Answer : (D)

22. Coca-Cola Enterprises (CCE) is the largest bottler and distributor of Coke products in
the world. It is organized around its North America division and its European division.
Which of the following types of departmentalization allows CCE to respond to the demands
of different markets?

(A) process

(B) geography

(C) customer
(D) function

Answer : (B)

23. American Express is organized into four divisions that cater to businesses, consumers,
travellers, and investors. American Express uses which of the following types of
departmentalization?

(A) customer

(B) geographic

(C) process

(D) product

Answer : (A)

24. What is another name for the managerial hierarchy?

(A) a management matrix

(B) a control continuum

(C) a management pyramid

(D) a managerial continuum

Answer : (C)

25. What are the three basic levels of the managerial hierarchy?

(A) planning, coordinating, and controlling

(B) strategic, tactical, and functional

(C) top, middle, and supervisory

(D) functional, process, and product

Answer : (C)

26. Which of the following refers to the levels of management within the organization?

(A) functional group

(B) managerial hierarchy


(C) subordinated unit

(D) authoritative span

Answer : (B)

27. Which of the following statements best describes the managerial hierarchy?

(A) The lower a manager, the more power he or she has.

(B) The amount of power decreases as you move up the managerial hierarchy.

(C) The number of employees decreases as you move down the managerial hierarchy.

(D) The managerial hierarchy is also called the management pyramid.

Answer : (D)

28. A recent trend is for the leader to support everyone else in the company. What is this
called?

(A) bottom-up hierarchy

(B) an inverted pyramid

(C) empowerment management

(D) reverse structure

Answer : (B)

29. Which of the following statements best describes the management pyramid?

(A) The span of management is clearly defined in the management pyramid.

(B) The management pyramid typically eliminates the need for a clear chain of command.

(C) The person with the most formal authority is at the top of the pyramid.

(D) All companies use the management pyramid structure.

Answer : (C)

30. Which of the following defines the relationships of authority from one level of
organization to the next, from top to bottom?

(A) chain of accountability


(B) chain of order

(C) chain of command

(D) functional chain

Answer : (C)

31. When a person at a lower level skips a level in the organization chart and consults his or
her boss's boss, that person is said to be violating which of the following principles?

(A) chain of order

(B) chain of command

(C) chain of accountability

(D) functional chain

Answer : (B)

32. Which of the following principles guarantees that each employee will have only one
direct supervisor?

(A) accountability

(B) divisional unity

(C) functional unity

(D) unity of command

Answer : (D)

33. What is the term used when everyone reports to and gets instructions from only one
boss?

(A) singular authority

(B) unity of command

(C) common authority

(D) sole command

Answer : (B)

34. A research employee at the European Metabolic Diseases Group has a boss at the
company's European Research department and a boss at the company's European Metabolic
Diseases product group. Which principle does this violate?

(A) unity of command

(B) functionalization

(C) unity of supervision

(D) unity of structure

Answer : (A)

35. What is legitimate power granted by the organization and acknowledged by employees
that allows an individual to request action and expect compliance?

(A) empowerment

(B) authority

(C) functional power

(D) autocratic leadership

Answer : (B)

36. Mark Sorenson is the managing director of the British division of Exide Technologies.
He has the legitimate power and right to make decisions about how the division is run and
to influence others to carry out these decisions. Which of the following does he have?

(A) empowerment

(B) a span of power

(C) functional power

(D) authority

Answer : (D)

37. Which of the following is the sharing of job duties and authority with subordinates?

(A) job enrichment

(B) responsibility sharing

(C) delegation of authority

(D) functionalization
Answer : (C)

38. Kaitlyn Somerset's supervisor is in charge of the arrangements for the annual company
party. He has given Somerset the responsibility for finding a caterer for the event,
arranging the entertainment, and selecting the door prizes. Somerset's supervisor used
which of the following to make her accountable for most of the success or failure of the
party?

(A) job sharing

(B) transposition

(C) substitution

(D) delegation of authority

Answer : (D)

39. When the Chili restaurant chain was in financial trouble, its CEO directed the managers
of each of the chain's restaurants to trim costs without sacrificing customer satisfaction.
Which of the following did the CEO use to make restaurant managers accountable for cost-
cutting measures?

(A) substitution

(B) transposition

(C) delegation of authority

(D) job sharing

Answer : (C)

40. Anthony Johnson works in the human resources department of a small wholesale
company. His boss has delegated to Johnson the job of finding a replacement for the
company's shipping dock supervisor who has recently retired. Johnson will have total
responsibility for filling this position. Johnson will have which of the following?

(A) accountability

(B) task leniency

(C) hierarchical authority

(D) job security

Answer : (A)
41. Which of the following is the legitimate power granted by the organization and
acknowledged by the employees?

(A) functionalization

(B) authority

(C) coordination

(D) centralization

Answer : (B)

42. Hannah Keefer is a sales manager for a company that sells office equipment to retail
stores in Ontario. She is responsible for five salespeople who report directly to her. Which of
the following principles explains her relationship to these five people?

(A) controllability

(B) accountability

(C) depth of authority

(D) span of control

Answer : (D)

43. Which of the following is a major building block for an efficient and effective
organizational structure?

(A) authority

(B) span of control

(C) responsibility

(D) leadership

Answer : (B)

44. What is the term for the number of people or subordinates that a manager effectively
controls and directs?

(A) accountability

(B) span of control

(C) delegation
(D) responsibility

Answer : (B)

45. What is one of the advantages of a wide span of control?

(A) close supervision of employees

(B) more decentralized decisions

(C) spreads out responsibility

(D) greater organizational flexibility

Answer : (D)

46. Which of the following is NOT one of the five factors that determines optimal span of
control?

(A) nature of the task

(B) technological complexity

(C) level of skill and motivation of the workers

(D) location of the workers

Answer : (B)

47. Which of the following factors has little effect on the size of a manager's span of control?

(A) nature of the task

(B) age of the subordinates

(C) level of skill and motivation of the workers

(D) location of the workers

Answer : (B)

48. Which of the following is the practice of giving only limited authority and decision
making to lower-level managers?

(A) decentralization

(B) accountability
(C) functionalization

(D) centralization

Answer : (D)

49. Kirk McCoy is district sales manager for the Jimmy Dean division of Sara Lee Corp. He
has six sales managers who report to him. McCoy makes most of the decisions for his people
and demands that they check with him on any changes in pricing, sales scheduling and
routing, and sales presentation material. McCoy operates which of the following types of
department?

(A) centralized

(B) decentralized

(C) hierarchical

(D) subordinated

Answer : (A)

50. Which of the following is the practice of giving a great deal of authority and decision-
making freedom to lower-level managers?

(A) centralization

(B) decentralization

(C) autonomy

(D) functionalization

Answer : (B)

51. Sunny Maroney is the head of the marketing research department for a cosmetics
manufacturer. Maroney delegates as much authority as possible to her 14 subordinates,
although she still retains ultimate responsibility. Maroney manages which type of
department?

(A) hierarchical

(B) decentralized

(C) centralized

(D) functionally organized

Answer : (B)
52. Decentralization is usually desirable in a company under which of the following
conditions?

(A) Employees are willing to take responsibility.

(B) The company is geographically centralized.

(C) The company is very small.

(D) The company is operating in a stable environment.

Answer : (A)

53. Decentralization is usually desirable in a company under which of the following


conditions?

(A) The organization has fewer than 30 employees.

(B) The company is geographically concentrated.

(C) The company is operating in a pure competition.

(D) The company is operating in a dynamic environment.

Answer : (D)

54. Which of the following types of organizations are characterized by a relatively high
degree of job specialization, rigid departmentalization, many layers of management, narrow
spans of control, centralized decision making, and a long chain of command?

(A) organic

(B) line

(C) hierarchical

(D) mechanistic

Answer : (D)

55. A mechanistic organization has which of the following characteristics?

(A) low job specialization

(B) a short chain of command

(C) few levels of management

(D) centralized decision making


Answer : (D)

56. Which type of organization is characterized by a relatively low degree of job


specialization, loose departmentalization, few levels of management, wide spans of control,
decentralized decision making, and a short chain of command?

(A) hierarchical

(B) organic

(C) mechanistic

(D) line

Answer : (B)

57. An organic organization has which of the following characteristics?

(A) loose departmentalization

(B) a relatively high degree of job specialization

(C) narrow spans of control

(D) centralized decision making

Answer : (A)

58. A company with few managerial levels and a short chain of command usually has a wide
span of control. Which type of organizational structure best describes this company?

(A) flat

(B) tall

(C) matrix

(D) narrow

Answer : (A)

59. A company with a narrow span of control, which tends to have many managerial levels
and a long chain of command, is said to have which type of organizational structure?

(A) tall

(B) flat
(C) networked

(D) wide

Answer : (A)

60. Which type of organization is a company with a wide span of control and short chain of
command?

(A) matrix organization

(B) networked organization

(C) flat organization

(D) tall organization

Answer : (C)

61. Which of the following is designed with direct, clear lines of authority and
communication flowing from the top managers downward?

(A) line organization

(B) functional organization

(C) staff organization

(D) matrix organization

Answer : (A)

62. Mario Laytana is a warehouse manager for a company that produces and sells peaches
and peach-related products. In this small entrepreneurial company, there are direct lines of
communication and authority flowing from the company's CEO down to Laytana, and
through her to the workers in the warehouse. Laytana works in which of the following?

(A) functional organization

(B) matrix organization

(C) staff organization

(D) line organization

Answer : (D)

63. What term describes individuals who are directly involved in the process to create goods
and services?

(A) blue collar

(B) line

(C) staff

(D) subordinate

Answer : (B)

64. Where are line positions typically found in organizations?

(A) finance

(B) public relations

(C) human resource management

(D) managerial consulting

Answer : (A)

65. Charlie Li has been hired by Exide Technologies to be its legal counsel and handle all of
Exide's legal affairs. Li is in which type of position?

(A) staff

(B) line

(C) centralized

(D) matrix

Answer : (A)

66. Which of the following personnel give expert advice in specialized areas?

(A) staff

(B) line

(C) functional

(D) lower

Answer : (A)
67. Chloe Anyan works in the human resources department of a company that manufactures
packaging machines. She handles payroll and insurance. Anyan is in which of the following
positions?

(A) staff

(B) line

(C) functional

(D) matrix

Answer : (A)

68. Ed Czerni works in the public relations office of a company that manufactures floor
covering. Czerni does not produce, sell, or distribute the products his company makes. He is
in which of the following positions?

(A) line

(B) centralized

(C) functional

(D) staff

Answer : (D)

69. In which departments are typical staff positions found?

(A) human resources and marketing

(B) legal and human resources

(C) production and marketing

(D) production and legal

Answer : (B)

70. In which departments are typical line positions found?

(A) human resources and production

(B) human resources and legal

(C) legal and marketing

(D) production and marketing


Answer : (D)

71. What is another name for the matrix structure?

(A) quality management approach

(B) line-and-staff structure

(C) project management approach

(D) networking approach

Answer : (C)

72. Pharmacie & Upjohn, a pharmaceutical company, uses a functional structure (research,
development, manufacturing, and marketing) within each of its three largest major product
divisions. This company is an example of which of the following structures?

(A) committee structure

(B) matrix structure

(C) functional organization

(D) product organization

Answer : (B)

73. Which of the following is the organization structure that brings people from different
functional departments to work on special projects?

(A) networked organization

(B) committee structure

(C) matrix structure

(D) functional organization

Answer : (C)

74. Which of the following is a permanent organization structure that draws from horizontal
and vertical authority relationships?

(A) subordinated management

(B) matrix structure


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