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Full download Global Marketing 7th Edition Keegan Test Bank all chapter 2024 pdf
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Global Marketing, 7e (Keegan/Green)
Chapter 7 Segmentation, Targeting, and Positioning
1) "Frugal Engineering" and "Reverse Innovation" are some of the terms that GE, Proctor & Gamble,
Siemens, and Unilever are using to describe efforts to penetrate more deeply into emerging markets.
Answer: TRUE
Diff: 1 Page Ref: 192
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
2) Global market segmentation is based on the premise that companies should attempt to identify
consumers in different countries who share similar needs and desires.
Answer: TRUE
Diff: 2 Page Ref: 194
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
3) Sushi, Falafel, Tandoori Chicken or Pizza are in demand in many parts of the world. This
phenomenon can be due to pluralization of consumption and segment simultaneity.
Answer: TRUE
Diff: 2 Page Ref: 194
AACSB: Multicultural and Diversity
Objective: 1
Question Type: Definitional
4) The fact that significant numbers of pizza-loving consumers are found in many countries indicates
that they are eating the exact same thing in all parts of the world.
Answer: FALSE
Diff: 1 Page Ref: 194
AACSB: Multicultural and Diversity
Objective: 1
Question Type: Application
5) Global marketers must determine whether a standardized or an adapted marketing mix is required to
best serve the wants and needs of the consumers.
Answer: TRUE
Diff: 2 Page Ref: 195
AACSB: Reflective Thinking
Objective: 1
Question Type: Application
1
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
6) The process of global market segmentation begins with the choice of one or more variables to use as a
basis for grouping customers.
Answer: TRUE
Diff: 2 Page Ref: 195
AACSB: Reflective Thinking
Objective: 1
Question Type: Application
7) A fact found by demographic segmentation is that by the year 2030, 20% of the U.S. population or 70
million will be 65 years old or older.
Answer: TRUE
Diff: 2 Page Ref: 195
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
8) For some consumer products such as cigarettes, soft drinks, and candy that have a low per-unit cost,
income is often a more valuable segmentation variable than population.
Answer: FALSE
Diff: 2 Page Ref: 196
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
9) About two-thirds of world GNI is generated in the Triad countries, whereas only about 12% of the
world's population is located in those countries.
Answer: TRUE
Diff: 2 Page Ref: 196
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
10) The United States ranks number one among nations in terms of both per capita income and in terms
of income adjusted for purchasing power for the year 2009.
Answer: FALSE
Diff: 2 Page Ref: 196
AACSB: Analytic Skills
Objective: 1
Question Type: Definitional
11) Ideally, GDP and other measures of national income converted to U.S. dollars should be calculated
on the basis of purchasing power parities or through direct comparisons of actual prices for a given
product.
Answer: TRUE
Diff: 2 Page Ref: 196
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
2
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
12) In industrialized countries, a significant portion of national income is the value of goods and
services that would be free in a poor country.
Answer: TRUE
Diff: 2 Page Ref: 197
AACSB: Reflective Thinking
Objective: 2
Question Type: Application
13) In 2009, the 10 most populous countries in the world account for just under 50% of world income;
whereas the 10 most populous countries in the world account for roughly 60% of the world's population.
Answer: TRUE
Diff: 2 Page Ref: 197
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
14) The concentration of income in the high-income and large-population countries means that a
company can be "global" by targeting buyers in 10 or fewer countries.
Answer: TRUE
Diff: 2 Page Ref: 197
AACSB: Reflective Thinking
Objective: 1
Question Type: Critical thinking
15) Using averages alone, it is possible to underestimate a market's potential, for example, fast-growing,
higher-income segments are present both in India and China.
Answer: TRUE
Diff: 2 Page Ref: 198
AACSB: Reflective Thinking
Objective: 1
Question Type: Application
16) The vast majority of India's population comprises a "bullock cart" segment whose households lack
most comforts but typically own a television.
Answer: TRUE
Diff: 2 Page Ref: 199
AACSB: Reflective Thinking
Objective: 2
Question Type: Critical thinking
17) A psychographic study showed that Porsche buyers could be divided into several distinct categories,
one consisting of "Top Guns" who buy Porsches and expect to be noticed.
Answer: TRUE
Diff: 2 Page Ref: 201
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
3
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
18) Categories such as "successful idealists" and "affluent materialists" can be used to describe
psychographic segments.
Answer: TRUE
Diff: 2 Page Ref: 201-202
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
19) Sometimes it is preferable to market to a particular age group rather than a mind-set; in such an
instance psychographic studies can help marketers arrive at a deeper understanding of consumer
behavior than is possible with traditional segmentation variables.
Answer: FALSE
Diff: 2 Page Ref: 201
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
20) For behavior segmentation, marketers use the 80/20 rule when assessing the consumers' usage rate,
which means that 20% of the company's revenues or profits are accounted for by 80% of the firm's
products or customers.
Answer: FALSE
Diff: 2 Page Ref: 202
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
21) Global benefit segmentation is based on a marketer's understanding of the problem a product solves,
the benefit it offers, or the issue it addresses, regardless of geography.
Answer: TRUE
Diff: 2 Page Ref: 204
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
22) Pareto's Law suggests that 80% of a company's revenues or profits are account for by 20% of a
firm's products or customers.
Answer: TRUE
Diff: 2 Page Ref: 204
AACSB: Reflective Thinking
Objective: 3
Question Type: Definitional
23) America's Hispanic population shares a common language, and so in ethnic segmentation they can
be grouped as one segment.
Answer: FALSE
Diff: 2 Page Ref: 205
AACSB: Multicultural and Diversity
Objective: 3
Question Type: Critical thinking
4
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
24) Marketers must understand that many Hispanic Americans live in two worlds; although they identify
strongly with the United States, there is also a sense of pride associated with brands that connect to their
heritage.
Answer: TRUE
Diff: 2 Page Ref: 205
AACSB: Multicultural and Diversity
Objective: 3
Question Type: Synthesis
25) When assessing potential country target markets, management should rely heavily on its network of
contacts as a primary criterion for targeting.
Answer: FALSE
Diff: 2 Page Ref: 206
AACSB: Reflective Thinking
Objective: 4
Question Type: Definitional
26) About 1.3 million cars are sold each year in India; in absolute terms, this is a relatively small
number.
Answer: TRUE
Diff: 2 Page Ref: 206
AACSB: Reflective Thinking
Objective: 4
Question Type: Application
27) India is the world's fastest growing cell phone market with the industry expanding at a rate of 50%
annually with 5 million new subscribers added every month. This is an indication of continued private-
sector growth.
Answer: FALSE
Diff: 2 Page Ref: 206
AACSB: Reflective Thinking
Objective: 3
Question Type: Critical thinking
28) One of the advantages of targeting a market segment globally is that although the segment in a
single-country market might be small, even a narrow segment can be served profitably if the segment
exists in several countries.
Answer: TRUE
Diff: 2 Page Ref: 207
AACSB: Reflective Thinking
Objective: 4
Question Type: Definitional
29) In China, only about 1% of the population currently owns a credit card. Thus Visa is targeting
persons with a monthly salary equivalent to $300 or more.
Answer: TRUE
Diff: 1 Page Ref: 207
AACSB: Dynamics of Global Economy
Objective: 5
Question Type: Application
5
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
30) Germany's DHL tried to enter the U.S. package-delivery market in 2003; to achieve scale, DHL
acquired Airborne Express. However they could not compete with entrenched incumbents FedEx and
UPS. This is an example of incorrect position and product mix.
Answer: TRUE
Diff: 2 Page Ref: 208
AACSB: Reflective Thinking
Objective: 5
Question Type: Application
31) In India, refrigeration is not widely available and this restricts many foreign companies from
marketing items that need refrigeration. This can be considered as one of the "enabling conditions" that
needs to be considered in a marketing model.
Answer: TRUE
Diff: 2 Page Ref: 210
AACSB: Analytic Skills
Objective: 5
Question Type: Application
32) When making a decision about market entry timing, a company's management team should
understand that the first-mover always becomes the market leader.
Answer: FALSE
Diff: 2 Page Ref: 210
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
33) One of the first-mover disadvantages is that a late-mover competitor may reap benefit from the
investments made in marketing and establishing in a country.
Answer: TRUE
Diff: 2 Page Ref: 210
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
34) BMW's slogan "the ultimate driving machine," is an example of an attribute or benefit which has
proven successful in their positioning strategy.
Answer: TRUE
Diff: 2 Page Ref: 211-212
AACSB: Reflective Thinking
Objective: 5
Question Type: Application
35) Standardized global marketing is analogous to mass marketing in a single country and is also known
as differentiated target marketing.
Answer: FALSE
Diff: 1 Page Ref: 212
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
6
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
36) Differentiated global marketing represents a more ambitious approach than concentrated target
marketing.
Answer: TRUE
Diff: 2 Page Ref: 213
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
37) There is a significant difference between the "mass market" and the "premium market." In the
premium market customers are looking for a good deal whereas in the mass market customers are
looking for a product that fulfills their expectations.
Answer: FALSE
Diff: 2 Page Ref: 213
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
38) IKEA, the home furnishings retailer based in Sweden, wraps itself in the Swedish flag — literally,
since inside and out, their stores are decorated in the national colors of blue and yellow. This is an
example of local consumer culture positioning.
Answer: FALSE
Diff: 2 Page Ref: 214-215
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
39) Benetton uses the slogan "United Colors of Benetton" to position itself as a brand concerned with
the unity of humankind. This type of strategy is referred to as GCCP (global consumer culture
positioning).
Answer: TRUE
Diff: 2 Page Ref: 214-215
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
40) Lack of scale and a shortage of capital are just two of the problems associated with reaching the
world's poor. Prices can also be a problem. There is an ample evidence that world's best known global
marketers recognize this. For example, Adidas has developed a sneaker priced at one euro that it hopes
to sell in Bangladesh.
Answer: TRUE
Diff: 2 Page Ref: 221
AACSB: Reflective Thinking
Objective: 5
Question Type: Critical thinking
7
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
41) The efforts of global companies to reach low-income consumers in emerging markets highlight the
importance of skillful global market segmentation and targeting. Market segmentation represents:
A) targeting prospective customers.
B) finding customers who can respond to advertisement.
C) promoting products and services internationally.
D) identifying customers who can help in promoting products.
E) an effort to identify and categorize customers based on common characteristics.
Answer: E
Diff: 2 Page Ref: 193
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
42) When identifying global market segments, a fundamental guiding principle should be the need to
determine:
A) shared demographic characteristics.
B) similar languages.
C) similar needs and buying behavior.
D) similar ethnic backgrounds.
E) similar geographic regions.
Answer: C
Diff: 2 Page Ref: 193
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
43) One writer suggested that some themes are universal and could be used in advertising around the
globe. Examples of this theme include all of the following except:
A) the desire to be beautiful.
B) the desire to be healthy.
C) the desire to be free of pain.
D) the desire to copy others.
E) the love of mother and child.
Answer: D
Diff: 2 Page Ref: 193
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
8
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
44) Global marketing authority Theodore Levitt has noted that many ethnic and regional foods sushi,
for example are enjoying popularity in many countries of the world. This observation is known as:
A) the pluralization of consumption.
B) the ethnicitization of consumption.
C) the democratization of consumption.
D) the sophistication of consumption.
E) the domestication of consumption.
Answer: A
Diff: 2 Page Ref: 194
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
45) A. Coskun Samli had developed a useful approach to global market segmentation that compares and
contrasts “conventional” versus “unconventional” wisdom. An example of unconventional wisdom is:
A) since per capita income in India is about $1,180, assuming that all Indians have low incomes.
B) assuming that consumers in Europe and Latin America are interested in World Cup soccer whereas
Americans are not.
C) assuming that there is a presence of a higher-income middle-class segment in India.
D) assuming that the potential Indian customer base for a McDonald's is larger than the size of entire
developed countries.
E) assuming that there is no running water and electricity in India.
Answer: C
Diff: 3 Page Ref: 194
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
46) The process of global market segmentation begins with the choice of one or more variables to use as
a basis for grouping customers. All of the following are variables that are commonly used except:
A) demographics.
B) polycentrics.
C) behavioral characteristics.
D) benefits sought.
E) psychographics.
Answer: B
Diff: 2 Page Ref: 195
AACSB: Reflective Thinking
Objective: 1
Question Type: Definitional
9
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
47) Based on 2009 projections, the top ten nations ranked by per capita income do not include:
A) United States.
B) Japan.
C) Russia.
D) Spain.
E) Italy.
Answer: C
Diff: 3 Page Ref: 196
AACSB: Analytic Skills
Objective: 2
Question Type: Critical thinking
48) Ericsson, IKEA, Saab, and other companies based in Sweden have looked beyond their borders for
significant growth market because:
A) Sweden has high total annual income.
B) Sweden has low total annual income.
C) Sweden has a smaller population.
D) Sweden is land locked geographically.
E) Sweden has relaxed export policies.
Answer: C
Diff: 3 Page Ref: 197
AACSB: Reflective Thinking
Objective: 2
Question Type: Application
49) The concentration of income in the high-income and large-population countries means that a
company can be "global" by targeting buyers in:
A) just 50 countries.
B) just 20 countries.
C) just 10 or fewer countries.
D) just 30 countries.
E) none of the above
Answer: C
Diff: 3 Page Ref: 197
AACSB: Analytic Skills
Objective: 2
Question Type: Critical thinking
10
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
51) McDonald's operates in over 118 countries; however, 80% of its restaurants are located in nine
countries which does not include the following country market:
A) Australia.
B) Brazil.
C) Germany.
D) India.
E) Japan.
Answer: D
Diff: 2 Page Ref: 200
AACSB: Analytic Skills
Objective: 2
Question Type: Application
53) Porsche AG uses the label "Top Guns" to describe one segment of its customers, namely those who
care about power and control and who expect to be noticed. Such a profile would be based on which
type of segmentation?
A) demographic
B) occupational
C) psychographic
D) behavioral
E) gender
Answer: C
Diff: 2 Page Ref: 201-202
AACSB: Reflective Thinking
Objective: 2
Question Type: Application
11
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
54) In the study entitled "The Euroconsumer: Marketing Myth or Cultural Certainty?" the researchers
identified four lifestyle groups. The group that represent mainstream European consumers was labeled
as:
A) Successful Idealists.
B) Affluent Materialists.
C) Young Professionals.
D) Trendy Teens.
E) Disaffected Survivors.
Answer: E
Diff: 3 Page Ref: 202
AACSB: Reflective Thinking
Objective: 2
Question Type: Synthesis
55) Sony's U.S. Consumer segments included all of the following except:
A) Affluent.
B) Zoomers.
C) SoHo.
D) Gen Y.
E) Fashionists.
Answer: E
Diff: 3 Page Ref: 202
AACSB: Reflective Thinking
Objective: 2
Question Type: Synthesis
56) "Usage rates" and "user status" are important criteria for which segmentation variable?
A) demographic
B) occupational
C) psychographic
D) behavioral
E) benefit
Answer: D
Diff: 2 Page Ref: 202
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
12
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
57) Campbell Soup is making significant inroads into Japan's $500 million soup market as time-pressed
homemakers place a premium on convenience. This type of consumer segmentation by Campbell Soup
is referred to as:
A) demographic.
B) occupational.
C) psychographic.
D) benefit.
E) behavioral.
Answer: D
Diff: 2 Page Ref: 204
AACSB: Reflective Thinking
Objective: 2
Question Type: Definitional
58) Diageo PLC, V&S Vin & Spirit AB, and Seagram and other marketers know that Russians consume
a great deal of vodka. This type of market segmentation can be classified as:
A) demographic.
B) behavioral.
C) psychographic.
D) occupational.
E) benefit.
Answer: B
Diff: 2 Page Ref: 202-204
AACSB: Reflective Thinking
Objective: 2
Question Type: Application
59) Several years ago, the DMBB agency created a single-country psychographic profile that includes
segment labels such as "Cossacks" and "kuptsy." What country does the survey cover?
A) India
B) Japan
C) Russia
D) China
E) Vietnam
Answer: C
Diff: 2 Page Ref: 203
AACSB: Multicultural and Diversity
Objective: 2
Question Type: Application
13
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
60) In response to increasing worldwide concerns about obesity, diabetes, and other food-related health
issues, some of the world's largest food companies are developing new products. Nestle and Groupe
Danone SA have developed several health-foods which include all of the following except:
A) Souvenaid.
B) Activa.
C) NutriChoice.
D) Nutraceuticals.
E) Medical Foods.
Answer: C
Diff: 2 Page Ref: 204
AACSB: Reflective Thinking
Objective: 2
Question Type: Critical thinking
61) Procter & Gamble has identified a group of consumers in Europe who are willing to pay premium
prices for pet food that will improve the health of their pets. This is an example of ________
segmentation:
A) demographic
B) psychographic
C) ethnic
D) behavioral
E) benefit
Answer: E
Diff: 2 Page Ref: 204
AACSB: Reflective Thinking
Objective: 2
Question Type: Application
62) Three Mexican retailers Famso, Grupo Gigant SA, and Grupo Commercial Chedraui SA have
opened stores in the United States. This is an indication of:
A) U.S. retailers were lagging behind in collecting demographic information.
B) the Mexican retailers provide better products than American stores.
C) the Hispanic American segments represent a great opportunity for marketers.
D) American businesses cannot compete with Mexican retailers.
E) the Mexican retailers would like to compete with businesses like Best Buy and Circuit City.
Answer: C
Diff: 2 Page Ref: 205
AACSB: Multicultural and Diversity
Objective: 2
Question Type: Application
14
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
63) Which of the following is true about efforts by automakers to target the Hispanic segment in the
United States?
A) Honda, Toyota, Ford, and GM all began targeting the segment years ago.
B) Honda and Toyota began targeting the segment years ago; Ford and GM launched their efforts more
recently.
C) Ford and GM began targeting the segment years ago; Honda and Toyota launched their efforts more
recently.
D) Only Ford and GM are targeting the Hispanic segment.
E) none of the above
Answer: B
Diff: 2 Page Ref: 205
AACSB: Multicultural and Diversity
Objective: 2
Question Type: Application
64) Which of the following criteria should marketers use when assessing opportunity in global target
markets?
A) current size of the segment
B) anticipated growth potential
C) competition
D) compatibility with company's overall objectives
E) all of the above
Answer: E
Diff: 2 Page Ref: 208-209
AACSB: Reflective Thinking
Objective: 3
Question Type: Application
65) Global automakers are targeting the U.S. market with SUVs. All of the following SUVs are
assembled or manufactured in the listed country except:
A) Porsche in Germany.
B) Honda in Japan.
C) Volkswagen in Slovakia.
D) Kia in India.
E) Mercedes-Benz in the United States.
Answer: D
Diff: 2 Page Ref: 207
AACSB: Reflective Thinking
Objective: 3
Question Type: Synthesis
15
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
66) Managers must decide how well a company's product fits the country market by asking the
following questions except:
A) Will adaptation be required?
B) Will import restriction drive up the product price?
C) Is it advisable to source locally?
D) Will strong home currency have an adverse impact on product price?
E) Will it be possible to neglect home-country regulations?
Answer: A
Diff: 2 Page Ref: 208
AACSB: Reflective Thinking
Objective: 3
Question Type: Application
67) The feasibility of targeting a particular market segment can be negatively impacted by various
factors which does not include:
A) regulatory hurdles.
B) cultural barriers.
C) lack of distribution system.
D) time required to establish business.
E) surplus demand.
Answer: E
Diff: 2 Page Ref: 208-209
AACSB: Reflective Thinking
Objective: 4
Question Type: Definitional
68) The basis for global marketing expert David Arnold's framework for screening intercountry
comparisons include:
A) demographic data.
B) "top-down" segmentation analysis.
C) "bottom-up" segmentation analysis.
D) income level.
E) population data.
Answer: C
Diff: 2 Page Ref: 209
AACSB: Reflective Thinking
Objective: 4
Question Type: Definitional
16
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
69) Basic criteria that marketers should keep in mind while assessing opportunities in global markets
include all of the following except:
A) current size of the market segment.
B) anticipated growth potential of the market.
C) compatibility with company's overall objectives.
D) competition in the market.
E) securing first mover advantage.
Answer: E
Diff: 3 Page Ref: 210
AACSB: Reflective Thinking
Objective: 4
Question Type: Definitional
70) Companies like Coca-Cola had the first-mover advantage since they were the first company to enter
a global market. However, there are also first-mover disadvantages which include:
A) best chance of becoming world leader.
B) advantage in adapting to the local culture.
C) lead in advertising and promotion exposure.
D) gain business experience.
E) substantial investments in marketing.
Answer: E
Diff: 2 Page Ref: 210
AACSB: Reflective Thinking
Objective: 3
Question Type: Definitional
71) The Swatch Group markets watches in all price ranges, from the Swatch brand at the low end to
luxury brands such as Longines, Blancpain, and Breguet. Which target market strategy does this
illustrate?
A) standardized global marketing
B) concentrated global marketing
C) differentiated global marketing
D) psychographic global marketing
E) none of the above
Answer: C
Diff: 2 Page Ref: 213
AACSB: Reflective Thinking
Objective: 3
Question Type: Definitional
17
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
72) Positioning refers to the act of:
A) determining on what points on the globe to target.
B) ensuring a choice retail shelf location.
C) differentiating a brand in customer's mind.
D) formulating a private label strategy.
E) formulating a companion product.
Answer: C
Diff: 2 Page Ref: 213-214
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
73) For years, ads for Volvo automobiles stressed safety features and protection in the event of a crash.
Thus, Volvo automobiles developed a reputation based on which positioning strategy?
A) use/user
B) attribute/benefit
C) competition
D) high touch
E) quality/price
Answer: B
Diff: 2 Page Ref: 214
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
74) Ads by BMW advertise it as the "ultimate driving machine" which is described as positioning based
on:
A) high touch.
B) use/user.
C) attribute/benefit.
D) competition.
E) quality/price.
Answer: C
Diff: 2 Page Ref: 214
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
18
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
75) Some of Body Shop's recent advertising has emphasized the difference between the company's
principles and those of "mainstream" cosmetics companies on such issues as animal testing. As
described here, Body Shop's ads illustrate positioning by ________.
A) competition
B) niche
C) quality/price
D) attribute/benefit
E) culture
Answer: A
Diff: 2 Page Ref: 215-216
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
76) Which of the following is generally true about the marketing of high-touch products such as fine
china and crystal?
A) It relies equally on specialized information and image.
B) It relies less on image and more on specialized information.
C) It relies less on specialized information and more on image.
D) Neither image nor specialized information is relevant to the marketing of high-touch products.
E) It relies partially on specialized information and partially on image.
Answer: C
Diff: 2 Page Ref: 216-217
AACSB: Reflective Thinking
Objective: 5
Question Type: Application
77) Consumers shopping for high-touch products such as fine perfume are generally energized by
________ motives.
A) emotional
B) rational
C) both emotional and rational
D) neither emotional nor rational
E) high tech
Answer: A
Diff: 2 Page Ref: 216-217
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
19
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
78) When a marketer understands that a product satisfies a buyer's rational criteria while also evoking an
emotional response, the marketer should:
A) only target consumers in high-income countries.
B) utilize a multitiered targeting strategy rather than a concentrated strategy.
C) commission psychographic segmentation studies to augment demographic data.
D) create advertising that reflects a bipolar, high-tech and high-touch approach.
E) follow normal targeting strategy.
Answer: C
Diff: 2 Page Ref: 217
AACSB: Reflective Thinking
Objective: 5
Question Type: Application
79) Which of the following is true of advertising for the Heineken and Foster's brands in the United
States?
A) Both Heineken and Foster's utilize the GCCP strategy.
B) Both Heineken and Foster's utilize the FCCP strategy.
C) Heineken utilizes the GCCP strategy; Foster's utilizes the FCCP strategy.
D) Heineken utilizes the FCCP strategy; Foster's utilizes the GCCP strategy.
E) Heineken utilizes the LCCP strategy; Foster's utilizes the GCCP strategy.
Answer: C
Diff: 2 Page Ref: 217
AACSB: Reflective Thinking
Objective: 5
Question Type: Definitional
80) The world's best-known cosmetics companies are setting their sights on a lucrative new market
segment: the emerging middle classes in countries such as Brazil, Russia, India, and China. However
these companies have to understand:
A) that women's preferences in those countries are almost similar.
B) that Chinese consumers are not willing to invest in beauty products.
C) what beauty means to Chinese women.
D) that working Indian women prefer only local brands.
E) cosmetics are preferred mostly by the top end of the market in China.
Answer: C
Diff: 3 Page Ref: 222
AACSB: Reflective Thinking
Objective: 5
Question Type: Critical thinking
20
© 2013 Pearson Education, Inc. Publishing as Prentice Hall
Another random document with
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“Or rope me into believing any taffy. I’ll show you how much joke
there’s in it!”
Something happened.
Victor’s small fists began to move with truly remarkable speed. It was
Tom Clifton’s ribs that stopped several snappy punches.
“Ouch! Quit it!” yelled Tom, jumping aside with undignified haste.
“Stop—stop, I say!”
But whichever way he turned Victor was always dancing before him.
“You would make me miss that motor yacht trip, eh? Thought maybe
I looked soft, eh? Well, here’s one for that!”
Two pairs of restraining hands suddenly gripped Victor Collins’
shoulders.
“No more of this, Vic,” commanded Bob, sternly. “We don’t want to
start a rival show on this side of the street.”
“You’re making more noise than that fat barker over there!” added
Charlie.
Tom Clifton, painfully conscious that he had made no effort to defend
himself, and feeling the various assortment of punches which Victor
had liberally bestowed upon him, suddenly decided that his
reputation would suffer unless some decisive action was taken.
A good shaking, he thought, would be about the proper thing.
“I’ll tend to him myself, Bob. Leave the whole thing to me!” he cried.
While Victor squirmed and struggled in Bob Somers’ strong grasp,
Charlie, bubbling over with mirth, had secured a firm hold on Tom
Clifton’s arm.
“I guess the circus has been too much for somebody’s nerves,” he
chuckled. “Better stop. There are about eighteen people looking
over.”
“I don’t care!” stormed Tom.
“I do,” said Bob. “Let’s begin at the beginning, and come to the end
fast. Victor seems peeved about something. Speak up, Vic: what’s
the trouble?”
Realizing that the odds were too great to overcome, Victor simmered
down.
“There’d be thirty-nine people looking at us if I had my way,” he said,
sullenly. “This thing isn’t ended yet. Tall Indians are easy for me.”
“Then explanations ought to be easy,” laughed Bob.
Victor poured forth the story of his woes with a volubility that showed
a strong grip on the English language, and, as he proceeded, the
faces of the three completely changed expression. Bob and Charlie
fairly roared with mirth, while Tom, backing up against the motor car,
seemed almost too astonished to speak.
“We had our trip on the yacht,” cried Blake, between his peals of
laughter.
“And Tom did motor it to Milwaukee,” supplemented Bob. “But ‘things
are not always what they seem.’”
Briefly he explained the situation. His manner and tones were so
convincing as to completely silence Victor Collins’ suspicions. The
angry look slowly faded from his eyes. He stuck his hands into his
overcoat pocket and whistled shrilly.
For once in his life Victor had learned a lesson.
The story of Tom’s brilliant deductions was, of course, too good to
keep, so the “grind,” in spite of the tall boy’s frantic winks, gave all
the details with a charming disregard for his feelings.
The sheepish expression which had rested on Victor’s face gave
place to an enormous grin. He laughed quite as loudly as Bob and
Charlie had done a few moments before.
“Well,” growled Tom, “can you blame me? Weren’t you all twisted up
yourself? I went down to the wharf and saw——”
“So did Brandon and I; and all we saw was a mean-looking little fat
man. He had the nerve to come up and begin talking. ‘No; not even
the glitter of a cent,’ I told the beggar. Whew, wasn’t he hopping
mad, though! You ought to have seen how he beat it.”
“A little fat man!” cried Tom, opening his eyes. “Why—why, he must
have been the very one that told me about the boys going off on the
yacht.”
“He did?” gasped Victor.
“Yes! Why, he wasn’t any beggar. It wouldn’t take a Sherlock Holmes
to see that he had sized up the situation and was going to tell you all
about it. If you had only given him half a chance, Victor Collins, this
——”
“What! Are you going to try and put the blame on me?” interrupted
Victor, fiercely. “It wouldn’t have changed things at all—not a bit of it.
I knew the whole crowd had skipped.”
“Say, fellows!” Bob Somers’ loud exclamation put an end to the
wrangle. “No wonder that chap over there has a shape like Dave’s! It
is Dave; and I knew it!”
“Why, of course it is!” snapped Victor.
“Great Scott!” cried Tom. “What—that fellow with the red coat and
dinky little cap our Dave? Somebody fan me with a feather.”
“A rope’s end would suit your case better. Yes; Brandon has had to
earn his own living for once.”
“Help!” murmured Charlie. “This has been almost too much for my
weak intellect.”
“Now, Vic, do let us have an explanation!” cried Bob.
“You might have told us before, instead of raising such a howl about
me,” broke in Tom.
Victor immediately launched forth into a vivid description of their
experiences with the circus. He had a great deal to say, but the boys
did not stand still while listening to it. Each was too anxious to see
David Brandon in his new and astonishing rôle. They rapidly crossed
the street, then made as straight a line as booths, stands and people
would permit toward the entrance to the show.
All the sights and sounds peculiar to circuses were on every side.
Their thoughts, however, were centered upon the boy with the red
coat and tasseled cap who seemed to be talking as easily and
naturally as though merely reciting in school.
In the midst of an impassioned argument Dave caught sight of his
friends. He waved his arm, but that was all he could do in the way of
greeting.
The end of Victor’s story fell on inattentive ears.
Tom felt his heart swell with pride—pride that Dave—their Dave—
had again shown his versatility. Forgetting diffidence, he yelled:
“You didn’t know our automobile passed you on the road last night,
eh, Dave?”
And a moment after these words were spoken he observed a small,
thin man, who had been staring toward them, start forward. He also
noticed, as the man approached, that he was scowling angrily.
“Say, boys,” he exclaimed, in a voice which the Ramblers had heard
on the night before, “so it was your car that passed us on the road,
eh? Well, I’ve got a word to say!”
CHAPTER XXII
DAVE RESIGNS
“I know’d I’d see ’im!” cried Joe, exultingly. “I know’d it! That chump
a-chasin’ me says ter git, but I up an’ comes in jist the same.”
“I beg your pardon, gentlemen!” exclaimed the agitated manager. “I
assure you that it is not our fault; you see, the young——”
“It’s all right, sir!” boomed Captain Bunderley.
“Oh,—oh!” gasped the manager. “I’m gratified to hear it.”
Red-faced and flustered he promptly turned away.
Joe, with as little ceremony as though he was in the menagerie tent,
drew up a chair, plumped himself down upon it and laid his cap
across one knee. Then, having stared at the captain with solemn
earnestness for a moment, blurted out:
“Dave, I’ve shook Whiffin!”
“What! Left the show?” cried the historian. “You don’t mean it?”
“Yes; I sure have, Dave.”
“Well, this is a big surprise, all right,” quoth Tom.
“It isn’t to me,” giggled Victor. “I had an idea last night that Dave’s
particular crony was up to something desperate.”
“I presume this is the boy you told me about?” broke in Captain
Bunderley.
“Yes, sir. Permit me to formally introduce Mr. Joseph Rodgers, of
Iowa,” laughed Victor.
“What made you leave the show?” asked the captain.
“Him!”
Joe’s brown finger pointed straight toward Dave Brandon.
“I made you leave?” cried Dave. “How?”
“’Cause, when I meets a feller what’s got learnin’ like you, I couldn’t
stan’ it no longer. I wants ter be somethin’.”
Captain Bunderley was interested.
“Joe, your desire to rise is commendable,” he exclaimed, heartily.
“Have you ever spoken to Mr. Whiffin about it?”
“I begins to talk to ’im this mornin’, an’ he ups an’ gits riled ter beat
the band. ‘I wish’t I’d never laid eyes on that fat feller,’ says he.
‘Brandon’s been puttin’ all them fool notions inter your head.’ ‘Look
’ere, Whiffin,’ says I, ‘don’t you never say nothin’ ag’in ’im; he’s the
whitest chap I ever see.’”
“So I have a champion at last,” chuckled Dave.
“Then Whiffin hollers fer me ter git back ter work or he’d fetch me a
good one on the ear. That makes me most bile over—him—Whiffin,
talkin’ like that! So I skips right out.”
“How’d you get here—board a fast freight?” inquired Victor.
“I did not. I stepped inter a real car, with real winders an’ real seats,
an’ I’ve got seventy-five cents left.”
“Goodness, what a risk—floating around in a real city with that much
real money in your pocket!” said Victor.
Joe’s thoughts were on something else.
“Gee, I can most see Whiffin hollerin’ his way around the show an’
askin’ everybody if they’ve seen that young scamp, Joe! My, I’ll bet
he’s so mad he’s clean forgot that quarter he give to Dave the other
night.”
“What do you expect to do in Milwaukee?” asked Captain Bunderley.
“Do!” echoed Joe, rather blankly. “I dunno!” Thoughtfully, he ran his
fingers through his bushy hair. “I—I—kinder thought as how Dave
could tell me.”
“Has Mr. Whiffin any claim on your services?”
“Nix; he certainly ain’t,” asserted Joe, with considerable emphasis.
“Is the circus coming here?”
“Yes, sir! Day after to-morrow.”
“Well, I’ll look after you till then.” Uncle Ralph beckoned to a waiter.
“What will you have to eat, Joe?”
“Eat! Me eat in a—a—place like this?” stammered Joe, for the first
time abashed.
“Certainly! Why not? Order just what you please.”
Joe stared from one to another as though he feared that his ears
were deceiving him. Then his eyes fell on the waiter, whose
professional dignity was sadly shocked by the presence before him
of such an uncouth specimen.
“Gimme a great big hunk o’ bread an’ cheese an’ a piece o’ real
apple pie, with no skimpin’ o’ the apples, neither,” he said, “an’ a
glass o’ water twic’t. Thankin’ you kindly, mister; I won’t do nothin’ to
that pile o’ grub when it comes.”
“And you may add to that order plenty of roast beef and potatoes,”
added the captain. “I have an idea that our friend has a famous
appetite.”
Joe Rodgers had never really lived until that afternoon. He seemed
to be fairly lifted out of himself, and a side of life was revealed which
he had never before dreamed could exist.
“Honest, Dave,” he declared emphatically, “I can’t never go back to
Spudger’s.”
“We’ll see if anything can be done to help you,” said Dave,
encouragingly. “But you ought not to have run away. Anyhow,
fellows, I propose that we invite Joe to see the sights of Milwaukee
from a seat in the motor car.”
Even Victor Collins made no objection. He was beginning to realize
that character counts for more than appearance, and that the
passport to respectable society consists of something besides good
clothes.
Presently, leaving Captain Bunderley in the reading room, the boys
walked briskly out upon the street.
At the garage Joe became immensely interested in the automobile.
“It’s the finest I ever see,” he cried, admiringly. “Looks most too good
to use.”
“Climb in, Joe,” commanded Bob.
He sprang to his place in the driver’s seat, pushed the button on the
dash, and, immediately, the thunderous din of the motor echoed from
every side and corner of the big interior.
“You’ve got ter know somethin’ to be an engineer of one o’ these
things,” exclaimed Joe. “Still, I wouldn’t be a bit skeered to try my
hand at drivin’.”
“There is nothing like a motor car to chase dull care away,” said
Dave, who was reclining at ease on the rear cushions. “Let’s see:
what does Bryant say——?”
“Nothing about motor cars, that’s quite sure,” laughed Bob, as the
wheels began to revolve.