gKomal Singh

Phno : 8987410708 | Email : gitasingh0213@gmail.com

Summary

A passionate and customer-focused individual seeking to utilise an Associates

degree and a collaborative team mindset in a Customer Service role. Leveraging
strong written and verbal communication skills, as well as a commitment to providing
excellent customer service experiences to take on tasks that contribute to customer
satisfaction and loyalty.

WORK EXPERIENCE

Q Connect 09/2019

Customer Care

● Managed and resolved customer complaints, resulting in a 20% increase in customer

satisfaction scores.
● Trained and mentored new customer service representatives, improving their
performance by 30%.
● Implemented new customer service processes, resulting in a 15% reduction in call
handle time.
● Assisted in handling customer service inquiries and complaints, gaining hands-on
experience in customer service.
● Participated in team meetings and training sessions, gaining insights into customer
service best practices.
● Shadowed experienced customer service representatives, learning how to handle
complex customer service issues.

Skills
● Time Management and Prioritization
● Communication Skills
● Customer service orientation
● Problem Solving
● Order Processing
● Problem Solving

Education
NTTF Bangalore

Diploma in Electronics 2015-2018

Certification
Agile Project Management (Certification)

Managing an Agile Team (Certification)

Scrum Project Management (Certification)

Running the Project (Certification)

Innovating with Data and Google Cloud (Certification)