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Chapter 2—Business Ethics and Social Responsibility
MATCHING
Complete the following using the terms listed.

a. Securities and Exchange Commission (SEC)
b. Occupational Safety and Health Administration
(OSHA)
c. False Claims Act
d. integrity
e. social audit
f. social responsibility
g. business ethics
h. sexual harassment
i. code of conduct
j. conflict of interest
k. product liability
l. postconventional stage
m. Regulation FD
n. whistle-blowing
o. green marketing
1. A formal statement that defines how an organization expects and requires employees to resolve
ethical questions is a(n) .
2. Some companies measure social performance by conducting a(n) that identifies and
evaluates the company’s activities that relate to social issues.
3. The main federal regulatory agency in setting workplace safety and health standards is the .
4. requires publicly traded companies to announce major information to the general public,
rather than first disclosing the information to selected investors.
5. A situation where a business decision may be influenced by the potential for personal gain is a(n)
.
6. Management’s acceptance of the obligation to consider profit, consumer satisfaction, andsocietal
well-being of equal value in evaluating the firm’s performance is .
7. When a publicly traded firm is suspected of unethical or illegal behavior, the will conduct
an investigation.
8. Inappropriate actions of a sexual nature in the workplace is .
9. Having means adhering to deeply felt ethical principles in all business situations.
10. The standards of conduct and moral values governing actions and decisions in the work
environment are .
11. A person in the of ethical development is able to move beyond self-interest and take into
account the larger needs of society.
12. A strategy that emphasizes a firm’s commitment to environmentally friendly products and
production is .
13. The is a law that protects whistle-blowers who file a lawsuit on behalf of the
government if they believe that a company has somehow defrauded the government.
14. is an employee’s disclosure to company officials, government authorities, or the media of
illegal, immoral, or unethical practices of his or her employer.
15. refers to the responsibility of manufacturers for injuries and damages caused by their
goods.
1. ANS: i DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical

Conduct
Pg. 39 AACSB Ethics BT: K
2. ANS: e DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
3. ANS: b DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

4. ANS: m DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
5. ANS: j DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
6. ANS: f DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
7. ANS: a DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
8. ANS: h DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
9. ANS: d DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
10. ANS: g DIF: MEDIUM LO: 2.1 Concern for Ethical and Societal Issues
11. ANS: l DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
12. ANS: o DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
13. ANS: c DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
14. ANS: n DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
15. ANS: k DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
ESSAY
16. What are business ethics and why are they important?
ANS:
Business ethics are standards of conduct and moral values that govern actions and decisions in the
work environment. They are important because a company cannot prosper in the long run without
considering ethics.
DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
17. List and describe three possible guidelines for business etiquette.
ANS:
Responses will vary. The following are three examples:
 Stay focused on your business purpose. If you develop a close personal relationship with
a client or supplier, you may risk a conflict of interest.
 Don’t abuse privileges. It’s tempting to use sick days or personal days for mini-
vacations, but if your company distinguishes between these breaks, you should too.
 Live your values. Few people are brought up to be untrustworthy. Even if no one knows
about it, an unethical choice that betrays your personal values weakens your self-respect
and reduces your contribution to the workplace.
DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

18. List and briefly describe the three stages of moral and ethical development.
ANS:
The three stages of moral and ethical development are preconventional, conventional, and
postconventional. In the preconventional stage, individuals primarily consider their own needs
and desires in making decisions. They obey rules only because they are afraid of the consequenc-
es. The next stage is the conventional stage. Individuals are aware of and act in response to their
duties to others (family or an organization, for example). Self-interest still plays a role. The final
stage is the postconventional stage. In this stage, the individual is able to move beyond self-
interest and take the larger needs of society into account as well.
DIF: HARD LO: 2.2 The Contemporary Ethical Environment

19. Describe the factors that influence business ethics.
ANS:
An individual’s business ethics is shaped by a huge number of factors. Experiences help shape
responses to different situations. A person’s family, educational, cultural, and religious back-
grounds also can play a role, as can the environment within the firm. Ethical climate of the
company also plays a role.

Pg. 33 AACSB Ethics BT: C
20. Describe examples of honesty and integrity violations in the workforce.
ANS:
Some people misrepresent their academic credentials and previous work experience on their
résumés or job applications. Although it may seem tempting to embellish a résumé in a competi-
tive job market, the act shows a lack of honesty and integrity—and eventually it will catch up
with you. A recent news report details how a college football coach resigned after information on
his biography was questioned.11
Others steal from their employers by taking home supplies or products without permission or by
carrying out personal business during the time they are being paid to work. For example, Internet
misuse during the work day is increasing. Employees use the Internet for personal shopping,
email, gaming, and social networking. This misuse costs U.S. companies an estimated $85 billion
annually in lost productivity.

21. How could loyalty versus truth create an ethical dilemma for a businessperson?
ANS:
Businesses expect their employees to be loyal and to act in the best interests of the company. An
ethical conflict can arise when an individual must decide between loyalty to the company and
truthfulness in business relationships.

22. Explain how state and federal laws protect whistle-blowers.
ANS:
With the Sarbanes-Oxley Act, an individual can be prosecuted for retaliating against an employee
for taking concerns of unlawful conduct to a public official. In addition, private firms must
provide procedures for anonymous reporting of accusations.
DIF: HARD LO: 2.2 The Contemporary Ethical Environment

23. What might a company’s code of conduct include?
ANS:
At the most basic level, a code of conduct may simply specify ground rules for acceptable
behavior, such as identifying the laws and regulations that employees must obey. Other compa-
nies use their codes of conduct to identify key corporate values and provide frameworks that
guide employees as they resolve moral and ethical dilemmas. Some companies use these to guide
employees’ online behavior
DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical Conduct
24. The development of a corporate culture to support business ethics happens on four levels. Explain
each of the four levels.
ANS:
Ethical awareness is the foundation of an ethical climate. Employees need help in identifying
ethical problems and need guidance in how to respond. Ethical reasoning involves ethics training
programs to provide employees with the tools they need to evaluate ethical dilemmas and arrive
at suitable decisions. Ethical action involves the structures and procedures that firms establish to
enable their employees to follow ethical behavior. Companies encourage ethical action by
providing support for employees faced with dilemmas, such as an employee hotline. Ethical
leadership charges each employee at every level with the responsibility for being an ethical
leader. This principle requires that all employees be personally committed to the company’s core
values and be willing to base their actions on them.
DIF: HARD LO: 2.3 How Organizations Shape Ethical Conduct

25. Why is ethical leadership so important?
ANS:
Without supervisors and managers demonstrating ethical behavior, employees are not as likely to
follow a set of ethical standards. An important way for business leaders to demonstrate ethical
behavior is to admit when they are wrong and correct their organization’s mistakes. Companies
where managers set good examples have fewer incidences of unethical behavior, and employees
report higher levels of satisfaction.
DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical Conduct

Pg. 39 AACSB Ethics BT: AP
26. Explain how Full Circle Coupon practices social responsibility.
ANS:
Firms such as Full Circle Coupons are based almost entirely on the premise of social responsibil-
ity. Full Circle is an Internet-based business that allows subscribers to log on to its Web site,
choose a fundraiser or charity they want to support, and print out discount coupons for local
businesses. Full Circle then donates half the annual subscriber fee of $25 to charity. Owners
Martha and Brett Bogart believe they have found a business opportunity that not only generates a
profit, but automatically gives back to the community.
DIF: HARD LO: 2.4 Acting Responsibly to Satisfy Society
27. What is a social audit? Who conducts one?
ANS:
A social audit is a formal procedure to identify and evaluate all company activities that relate to
social issues such as conservation, employment practices, environmental protection, and
philanthropy. The audit informs management about how well the company is performing in these
areas. Social audits often are conducted internally by firms. Outside groups, such as environmen-
tal organizations and public-interest groups, also conduct social audits.
DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

28. What is green marketing?
ANS:
Green marketing is a marketing strategy that promotes environmental friendly products and
production methods. The Federal Trade Commission (FTC) has issued guidelines for businesses
to follow in making environmental claims.
DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society
Pg. 42 AACSB Analytic BT: K
29. What are the objectives of the consumerism movement?
ANS:
Consumerism refers to the movement calling for businesses to consider the needs of consumers
when making decisions. President Kennedy summarized many of the ideals of the consumerism
movement in a speech in which he listed four basic consumer rights: the right to safety, the right
to be informed, the right to choose, and the right to be heard.
DIF: HARD LO: 2.4 Acting Responsibly to Satisfy Society

Pg. 42 AACSB Analytic BT: C
30. Explain product liability and briefly describe what this means in terms of social responsibility.
ANS:
Product liability refers to the responsibility of manufacturers for injuries and damages caused by
their products. Items that lead to injuries, either directly or indirectly, can have disastrous
consequences for their makers.
Many companies put their products through rigorous testing to avoid safety problems. Still,
testing alone cannot foresee every eventuality. Companies must try to consider all possibilities
and provide adequate warning of potential dangers.

31. Explain how the Food and Drug Administration (FDA) promotes the consumers’ right to be
informed.
ANS:
The Food and Drug Administration (FDA), which sets standards for advertising conducted by
drug manufacturers, eased restrictions for prescription drug advertising on television. In print ads,
drug makers are required to spell out potential side effects and the proper uses of prescription
drugs. Because of the requirement to disclose this information, prescription drug television
advertising was limited. Now, however, the FDA says drug ads on radio and television can
directly promote a prescription drug’s benefits if they provide a quick way for consumers to learn
about side effects, such as displaying a toll-free number or Internet address.

Pg. 42 AACSB Diversity BT: C
32. Why do investors expect a firm to act ethically and exhibit social responsibility?
ANS:
Even though the primary purpose of a firm is to make a profit, investors also expect the firm to
act ethically, as well as legally, and exhibit social responsibility. Investors know that the failure of
a firm to act ethically, legally, or without a sense of social responsibility can result in substantial
monetary losses to investors. For instance, ethical or legal problems can cause a sudden and
substantial drop in a company’s stock price.
33. Explain how state and federal agencies carry out their responsibilities of protecting investors from
financial misdeeds. Include examples of specific organizations and agencies.
ANS:
At the federal level, the Securities and Exchange Commission (SEC) investigates suspicions of
unethical or illegal behavior by publicly traded firms. It investigates accusations that a business is
using faulty accounting practices to inaccurately portray its financial resources and profits to
investors. Regulation FD (“Fair Disclosure”) is an SEC rule that requires publicly traded
companies to announce major information to the general public, rather than first disclosing the
information to selected major investors. The agency also operates an Office of Internet Enforce-
ment to target fraud in online trading and online sales of stock by unlicensed sellers.
DIF: MEDIUM LO: 2.5 Responsibilities to Investors and the Financial Community Pg.
57 AACSB Ethics BT: C
MULTIPLE CHOICE
34. A company removes a profitable product from the market because it may be dangerous. This
company is demonstrating .
a. ethical behavior
b. green marketing
c. conflict of interest
d. social welfare
ANS: a DIF: MEDIUM LO: 2.1 Concern for Ethical and Societal Issues
35. Business ethics begins with .

a. a firm’s investors
b. the individual employee

c. the government
d. a firm’s customers
ANS: b DIF: MEDIUM LO: 2.1 Concern for Ethical and Societal Issues
36. When management considers social and economic issues in decision making, the company is
practicing .
a. business ethics
b. consumerism
c. social responsibility
d. social welfare
ANS: c DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
37. Businesses have responsibilities to .

a. investors and customers
b. investors, customers, employees, and society
c. investors, customers, and employees
d. investors only
ANS: b DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
38. Which of the following statements best justifies why a company should act in an ethical manner?
a. The government will take action if a firm fails to
act ethically.
b. Acting ethically always maximizes profits in the
short run.
c. Acting ethically will help a company to prosper
in the long run.
d. The right thing to do is always the least
expensive alternative.
ANS: c DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
39. Businesses should .

a. do what is right regardless of profits
b. find the balance between doing what is right and
doing what is profitable
c. do whatever is profitable
d. do whatever is in the company’s best interests
ANS: b DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
40. Which of the following statements is correct?

a. Doing what is right can sometimes be difficult.
Social and ethical problems affect only a few
companies.
b. Setting ethical standards is always clear-cut.
c. Ethical conflicts never arise in trying to serve
the needs of separate constituents.
d. Setting ethical standards is easy.
ANS: a DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
41. In today’s business environment, who can make the difference in ethical expectations and
behavior?
a. everyone
b. no one
c. only top-level managers
d. only the CEO
ANS: a DIF: EASY LO: 2.2 The Contemporary Ethical Environment
42. Despite the recession, the ethical climate seems to be .

a. declining
b. staying the same
c. improving
d. becoming less confusing
ANS: c DIF: EASY LO: 2.2 The Contemporary Ethical Environment
43. are responsible for conducting employee training programs that help spot potential
fraud and abuse within a firm.
a. Department supervisors.
b. Ethics compliance officers
c. Human Resource managers
d. Social behaviorists
ANS: b DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
44. Which of the following is not a minimum requirement for ethics compliance programs?
a. high-level personnel responsible for compliance
b. government regulation
c. consistent enforcement
d. consistent improvement
ANS: d DIF: EASY LO: 2.2 The Contemporary Ethical Environment
45. Which of the following is not an example of unethical or illegal acts in the workplace?
a. misreporting time on the job
b. Internet abuse
c. whistle-blowing
d. safety violations
46. Technology has ethical issues.

a. expanded the range of
b. reduced the range of
c. made little difference on the range of
d. eliminated most
Pg. 33 AACSB Technology BT: K
47. Which of the following is not a factor in determining an individual’s ethical development?
a. experiences
b. religion
c. culture
d. social audit
ANS: d DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
Pg. 33 AACSB Communication BT: K
48. Many people rationalize unethical acts because they .

a. feel pressured on their jobs to meet performance
goals
b. know they can get away with it

c. have no personal or moral values
d. are fundamentally unethical
ANS: a DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
49. Roberto decides not to cheat on his exam because he fears he will be caught and receive no credit
if he is caught. In which stage of ethical development is Roberto?
a. postconventional
b. preconventional
c. traditional
d. conventional
50. When an individual moves beyond his or her own needs and desires and takes the needs of
society into consideration when making decisions, in which stage of ethical development is this
individual?
a. preconventional
b. conventional
c. postconventional
d. traditional
ANS: c DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
51. Individuals who focus only on their own interests when making decisions are at the
stage of ethical development.
a. preconventional
b. conventional
c. postconventional
d. concentrations
52. Sean avoids using his office computer for personal use, even though his company does not have a
specific policy forbidding it. Sean is at the stage of ethical development.
a. preconventional
b. concentrations
c. postconventional
d. conventional
Pg.33 AACSB Ethics BT: K
53. If an individual follows personal principles for resolving ethical dilemmas and considers
personal, group, and societal interests, he or she is at the stage of ethical development.
a. preconventional
b. conventional
c. postconventional
d. concentrations
54. Linda does not make personal long-distance phone calls at work because it will cost her employer
money. Which stage of ethical development is Linda in?
a. conventional
b. traditional
c. postconventional
d. preconventional
55. Al makes a point of turning off the lights in his office when he is not using it because it saves his
company money and saves energy for the environment. Which stage of ethical development is Al
in?
a. conventional
b. postconventional
c. preconventional
d. traditional
56. Brianna focuses on her duty to family and work and bases her actions on the expectations of
various groups in her life. At which stage of individual ethics is Brianna?
a. postconventional
b. code of conduct
c. conventional
d. preconventional
ANS: c DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment
57. Jeffrey Wigand, a former executive of Brown & Williamson who exposed his company’s practice
of intentionally manipulating the effect of nicotine in cigarettes on the CBS news program 60
Minutes, had moved beyond self-interest and company duty to which stage of individual ethics?
a. preconventional
b. postconventional
c. conflict of interest
d. conventional
58. Sofia is an investment advisor and wants to recommend a stock she happens to own. How should
Sofia best deal with this potential conflict of interest?
a. She should not make the recommendation.
b. She should make a negative recommendation.
c. She should make a positive recommendation
and then sell the stock.
d. She should disclose the fact that she owns the

stock while making the recommendation.
59. Tanisha is a diabetes educator at a local clinic. Recently, she was offered a lavish trip by a sales
representative who has been pushing the clinic to use his company’s diabetes supplies. Tanisha
declined the gift. Which ethical challenge did she face?
a. whistle-blowing
b. honesty and integrity
c. cultural consequences
d. conflict of interest
60. How should a businessperson deal with a conflict of interest?

a. ignore it
b. send an email to his/her manager
c. disclose it or avoid it
d. report it only to close friends
61. Outside auditors are examining your company’s financial records. You know there may be an
error and will tell them about it but only if they ask. They do not ask. In this scenario, your
could be questioned.
a. integrity
b. social responsibility
c. truthfulness
d. loyalty
62. During a meeting with government regulators, Nicole voluntarily points out a potential problem
with a new product her company is testing. Nicole has shown .
a. honesty
b. loyalty
c. truthfulness
d. integrity
63. Bob takes responsibility for an error made by his assistant on a project. Bob has shown
.
a. loyalty
b. honesty
c. integrity
d. truthfulness
64. Embellishing your résumé shows a lack of and .

a. honesty and loyalty
b. honesty and integrity
c. integrity and loyalty
d. competence and loyalty
65. goes beyond truthfulness.

a. Honesty
b. Loyalty
c. Integrity
d. Competence
66. Harold knows of a defect in a product his company sells. He will disclose the defect but only if
the customer specifically asks about it. Harold’s could be called into question.
a. whistle-blowing
b. integrity
c. loyalty
d. truthfulness
67. Mica learns that her company is secretly dumping untreated waste into the city sewer systems,
and she informs the local EPA office. All of the following describe Mica’s ethical situation
EXCEPT:
a. She is acting as a whistle-blower.
b. She has a conflict of interest.
c. She is showing integrity.
d. She is showing loyalty.
68. Your supervisor asks you to conceal information from outside auditors examining the
company’s financial records. What is your ethical challenge?
a. loyalty versus truth
b. conflict of interest
c. honesty and integrity
d. You have no ethical challenge.
69. Mike was a foreman at Hi-Way Construction and discovered his company was deliberately using
faulty materials for a project. Although Mike was worried about his family’s financial security if
he lost his job, he went to authorities and informed them of the potentially dangerous construc-
tion. Mike’s action is called .
a. ethical compliance
b. whistle-blowing
c. ethical allegations
d. good intentions
70. Development of a corporate culture to support business ethics occurs on each of the following
levels EXCEPT ethical .
a. success
b. awareness
c. reasoning
d. leadership
ANS: a DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical
Conduct
71. requires that firms in the private sector provide procedures for anonymous
reporting of accusations of fraud.
a. Americans with Disabilities Act
b. Sarbanes-Oxley Act
c. Consumer Rights Act
d. Title VII
ANS: b DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical
Conduct
72. A formal statement that defines how the organization expects and requires employees to resolve
ethical questions is .
a. social responsibility statement
b. an organizational culture
c. a code of conduct
d. an ethical environmental statement

ANS: c DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical
Conduct
73. Which of the following can improve ethical reasoning in a company?

a. whistle-blowing
b. practical training sessions
c. mission statement
d. organizational culture
ANS: b DIF: EASY LO: 2.3 How Organizations Shape Ethical
Conduct
74. Online simulation training such as the Ethics Challenge can help to improve ethical .
a. awareness
b. reasoning
c. leadership
d. action
Conduct
75. Macrohard, Inc. provides support for employees faced with ethical dilemmas. An ethics officer is
available in the Human Resources office or through an employee hotline. This is an example of
ethical .
a. reasoning
b. awareness
c. whistle-blowing
d. action
ANS: d DIF: EASY LO: 2.3 How Organizations Shape Ethical
Conduct
76. After meeting with employees, a manager realizes she has set performance goals unrealistically
high for her department’s employees. If she makes employee performance goals more realistic,
what will likely happen to the department’s ethical climate?
a. It will stay about the same.
b. It will improve.
c. Not enough information is provided to
determine the effect.
d. It will deteriorate.
Conduct
77. Ethical charges each employee personally to uphold the company’s core values and
be willing to base their actions on them.
a. leadership
b. awareness
c. action
d. reasoning
ANS: a DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical
Conduct
78. The sales manager decides to double each salesperson’s monthly quota. What impact is this
action likely to have on the company’s ethical climate?
a. It will improve.
b. It will remain the same.
c. It will deteriorate.
d. Not enough information is provided to
determine the effect.
ANS: c DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical

Conduct
79. Jack Welch, former CEO of General Electric, is respected in business circles for focusing his
company on the welfare of its customers and investors, and for ensuring GE would thrive in the
long run. This type of environment is an example of ethical .
a. action
b. reasoning
c. awareness
d. leadership
ANS: d DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical
Conduct
80. Which of the following would be LEAST likely to be a factor in evaluating a firm’s social
performance?
a. providing a safe, healthy workplace
b. respecting the cultural diversity of employees
c. holding company-sponsored social events
d. producing safe, high-quality products
ANS: c DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society
81. Businesses exercise social responsibility for all of the following reasons EXCEPT .
a. stakeholders expect it
b. profits are guaranteed
c. the company’s image is enhanced
d. management believes it is the ethical course of
action
ANS: b DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
82. When Target donates 5 percent of its federally taxable income to nonprofit groups, the company
is highlighting its .
a. social responsibility
b. code of conduct
c. social audit
d. business ethics
ANS: a DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
83. A formal procedure that identifies and evaluates all company activities relating to social issues is
known as a(n) .
a. ethical profile
b. social audit
c. social inventory
d. mission analysis
ANS: b DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society
84. In addition to financial assessments, Dominic has arranged for his company to conduct a(n)
to evaluate activities that relate to social issues, such as employment practices,
environmental protection, and philanthropy.
a. EEOC evaluation
b. code of conduct
c. social audit
d. social responsibility inventory
ANS: c DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
85. The Wright Tire Co. uses a company-wide team of employees to identify company activities
related to social issues, report on how the firm is responding to those issues, and evaluate how
effectively the firm has met those issues. The Wright Tire team is conducting a(n) .
a. environmental impact audit
b. government-mandated audit
c. internal accounting audit
d. social audit
ANS: d DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
86. The of a coffee-growing company include its employees, customers, suppliers,

and the community members where the company is located.
b. corporate philanthropy
c. social audit
d. stakeholders
ANS: d DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
87. Reprocessing used materials so that they can be reused is known as .

a. rotation
b. conversation
c. recycling
d. ecology
ANS: c DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society
88. A strategy that promotes environmentally friendly products and production methods is called
.
a. consumerism
b. recycling
c. ethical awareness
d. green marketing
ANS: d DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society
89. Timberland Company allows its employees to take paid six-month sabbatical leaves to work for
nonprofit organizations. This is an example of .
a. corporate philanthropy
b. green marketing
c. whistle-blowing
d. consumerism
ANS: a DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society
90. All of the following are examples of corporate philanthropy EXCEPT .

a. supporting the local public radio station
b. sponsoring a Red Cross blood drive
c. paying local property taxes
d. giving employees release time to participate in
volunteer activities
91. During the Olympics, several Nike ads were aired that demonstrated the company’s sponsorship
of various events. Nike was using to align their marketing efforts with charitable
giving.
a. business ethics
b. cause-related marketing
c. social responsibility
d. ethical awareness
Pg. 42 AACSB Analytic BT: AP
92. The public demand that businesses give proper consideration to consumer wants and needs in
making its decisions is known as .
a. conservation
b. political activism
c. ethics
d. consumerism
93. Consumer Rights include all of the following EXCEPT the right to .
a. boycott
b. choose
c. be heard
d. be informed
ANS: a DIF: MED LO: 2.4 Acting Responsibly to Satisfy Society
94. According to standards, when a drug company purchases a television ad, the company
is required to describe potential side effects of the drug, or at least provide a phone number or
Web site address for additional information.
a. Occupational Safety and Health Administration
(OSHA)
b. Food and Drug Administration (FDA)
c. Consumer Compliance
d. Securities and Exchange Commission (SEC)
95. Which federal agency is responsible for ensuring the safety of prescription drugs?
a. FDA
b. FTC
c. SEC
d. Federal Communications Commission (FCC)
ANS: a DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society
96. The doctrine of “the right to be heard” would be best reflected by .

a. product safety
b. disclosure of true annual interest rates on
revolving charge accounts
c. disclosure of sodium content on labels of
processed foods
d. a firm establishing a consumer appeals board
ANS: d DIF: MED LO: 2.4 Acting Responsibly to Satisfy Society
97. Which federal agency is responsible for setting workplace health and safety standards?
a. FCC
b. FDA
c. FTC
d. OSHA
98. All of the following are current social issues related to business’s responsibilities toemployees
EXCEPT .
a. sexual harassment
b. discrimination against workers over 40 years of
age
c. discrimination against workers under 40 years
of age
d. quality of life issues
99. Matt was diagnosed with a serious illness that requires aggressive treatment. Because his
company employs 50 or more people, it must allow Matt up to 12 weeks unpaid time off in one
year, as granted by the .
a. Family and Medical Leave Act
b. Equal Employment Opportunity Commission

c. Occupational Safety and Health Administration
d. Vocational Rehabilitation Act
ANS: a DIF: MED LO: 2.4 Acting Responsibly to Satisfy Society
Pg. 42 AACSB Analytic BT: AP
100. All of the following groups are specifically identified by federal equal employment opportunity
laws EXCEPT .
a. women
b. obese persons
c. people with disabilities
d. people over age 40
Pg. 42 AACSB Diversity BT: K
101. Rene’s boss has offered him a raise if Rene agrees to spend the night with her. This is an example
of:
b. sexual harassment
c. sexism
d. whistle-blowing
102. On average, women with a college degree earn less money than men with a college degree. This
is an example of:
b. sexual harassment
c. sexism
d. whistle-blowing
103. Companies that adhere to high ethical standards .

a. often make poorer investments in the long run
b. always make higher profits
c. often make better investments in the long run
d. always make lower profits

104. At the federal level, the investigates suspicions of unethical or illegal

behavior by publicly traded firms. I
a. SEC
b. EEOC
c. FDA
d. OSHA
ANS: a DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society
TRUE/FALSE
105. Social and ethical issues are a bigger concern in smaller companies than larger companies
ANS: F DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
106. Social responsibility is a concept that pertains only to small businesses.
ANS: F DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
107. The Sarbanes-Oxley Act requires companies that have a code of ethics to publish them.
ANS: T DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

108. Teresa discovered unlawful conduct at her company and notified authorities. Under the Sarbanes-
Oxley Act of 2002, anyone who retaliates against Teresa can be prosecuted.
ANS: T DIF: EASY LO: 2.2 The Contemporary Ethical Environment

109. Ethical corporations consider first and foremost what is profitable.
ANS: F DIF: MEDIUM LO: 2.1 Concern for Ethical and Societal Issues
110. Fundamentally, a business is responsible for customers, employees, investors, and the community
alike.
ANS: T DIF: MEDIUM LO: 2.1 Concern for Ethical and Societal Issues
111. Companies that put profits ahead of safety are using a stakeholder model of business ethics.
ANS: F DIF: MEDIUM LO: 2.1 Concern for Ethical and Societal Issues
112. Businesses must find a balance between doing what is right and doing what is profitable.
ANS: T DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
113. Codes of conduct are playing an increasingly important role in business ethics.
ANS: T DIF: EASY LO: 2.1 Concern for Ethical and Societal Issues
114. The Sarbanes-Oxley Act aims to punish corporate fraud and corruption.

115. Individual employees have a major influence over ethical expectations and behavior.

116. An individual employee acting ethically will have little influence on his or her coworkers.
ANS: F DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

117. The U.S. Sentencing Commission was created to protect employees who claim that they were
unaware of ethical violations that they were accused of committing.

118. Technology has helped decrease the amount of unethical behavior exhibited by businesses.
ANS: F DIF: EASY LO: 2.2 The Contemporary Ethical Environment

Pg. 33 AACSB Technology BT: K
119. Some employees rationalize questionable or unethical behavior by saying, “Everyone does it.”

120. The highest level of ethical and moral behavior is known as the postconventional stage.

121. Some people engage in activities that are contrary to their personal and moral values because they
feel pressured on their jobs.

122. Individuals at the same stage of ethical development always adopt the same style for resolving
ethical dilemmas.

123. Preconventional behavior is the term used to describe an employee’s disclosure to the media or
government authorities of illegal, immoral, or unethical practices of the organization.

124. Sara refrains from “padding” her expense account because it will hurt the company. Sara is at the
preconventional stage of moral and ethical development.

125. Jorge is a lawyer whose work habits help his company, as well as society in general. Jorge is at
the postconventional stage of moral and ethical development.

126. Successful managers are often able to discover that there is a clear-cut answer between what’s
right and what’s wrong.

127. On-the-job ethical dilemmas are common.

128. An advertising agency representing two companies that compete with one another has an obvious
conflict of interest.

129. A conflict of interest exists when a person is faced with a decision in which an action will harm
one individual or group while benefiting another.

130. Developing a close personal relationship with a client or supplier is only a conflict of interest if
others find out about the relationship.

131. The only safe way to handle a potential conflict of interest is to avoid situations in which one
might occur.
pg. 33 AACSB Ethics BT: K
132. Truthfulness is more significant than integrity.

133. Adhering to deeply felt ethical principles in business situations is known as loyalty.

134. Employers expect employees to generally act in the best interests of the organization.

135. Loyalty and honest often conflict with one another in the business world.

136. Employees should always be loyal, regardless of the situation.

137. An employee who “goes public” with evidence of improper actions by his or her employer is
known as a whistle-blower.

138. Whistle-blowing can be effective with the cooperation of higher level managers.

139. Loyal employees would never be whistle-blowers.

140. Organizations that emphasize truthfulness will consistently refrain from disclosingfalse
information.
ANS: F DIF: EASY LO: 2.2 Acting Responsibly to Satisfy Society

141. Every organization must have a code of conduct.

ANS: F DIF: EASY LO: 2.3 How Organizations Shape Ethical
Conduct
142. A code of conduct is a formal document that must be printed.
ANS: T DIF: EASY LO: 2.3 How Organizations Shape Ethical

Conduct
143. If companies provide a code of conduct and ethical training, there is no need to hire a compliance
officer or to provide an anonymous employee hotline to report unethical behavior they have
witnessed.
ANS: F DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical

Conduct
144. One of the first steps in the establishment of sound business ethics is to help employees identify
ethical problems when they occur.

Conduct
145. Formally stating that employees must not discriminate on the basis of race, gender, or age in their
dealings with customers is something that could be found in a company code of conduct.
ANS: T DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical

Conduct
146. ”Maintaining an atmosphere of cultural integrity” is an example of something that might be found
in a company’s code of conduct.

Conduct
147. A code of conduct is part of the ethical awareness stage of ethical development.

Conduct
148. Many ethical dilemmas involve gray areas that may require individuals to sort through several
courses of actions, each with its own set of consequences.
Conduct
149. Compliance officers are believed to be the most effective solution to solving ethical dilemmasin
the workplace.
ANS: F DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical

Conduct
150. Starbucks’ efforts to go green with recyclable cups is an example of social responsibility.

Conduct
151. A manager who doubles employee performance goals every quarter most likely will see an
increase in the number of ethically questionable actions by employees.

Conduct
152. There are times when managers and supervisors will be unable to practice the behaviors outlined
in the code of conduct.

Conduct
153. A company’s CEO alone determines the ethical climate of the business.

Conduct
154. Mangers who practice social responsibility still realize the larger importance in considering
profits.
ANS: F DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

155. The primary social responsibility of a company is to its customers.

156. Corporations often neglect to consider that electric products are extremely recyclable.
157. Social audits measure the level of volunteer work conducted in communities.

158. External groups often conduct their own evaluations of businesses, but firms typically ignore
these reports in favor of internal evaluations.

159. Social audits conducted internally are of no value because they are always biased in favor of the
company.

160. Companies are being judged for their interactions within their communities more than ever
before.
ANS: T DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

161. Social audits are informal business surveys that report customer satisfaction with acompany’s
products.

162. Corporate philanthropy is the belief that businesses should put the needs of society over the
needs of managers and employees.

163. Helping employees stop smoking is an example of a social responsibility revolving around public
health.
ANS: T DIF: EASY LO: 2.4 Acting Responsibly to Satisfy Society

164. Environmental issues are more of a social concern for government organizations.

165. Hewlett-Packard’s use of new and recycled plastics in the manufacture of its scanners is an
example of acting responsibly to satisfy societal demands.
166. A “green” product that claims to be environmentally friendly must be substantiated in accordance
with guidelines presented by the Federal Trade Commission.

167. Most job positions in developed countries prefer to hire applicants with college degrees.

168. Paying corporate taxes is an example of corporate philanthropy.

169. Consumerism is the public demand that a business consider the wants and needs of its customers
in making decisions

170. Product liability protects the reputation of consumers against consumer allegations.

171. Employers have a responsibility to their employees to provide a safe working environment.

172. The Occupational Safety and Health Administration (OSHA) sets standards for workplace safety
and investigates workplace accidents.

173. The Equal Employment Opportunity Commission is beginning to focus on individual situations
rather than systemic discrimination.

174. There are more male victims of sexual harassment than females.
175. Sexual harassment is divided into two categories: pressure to comply with unwelcome advances
for job security and a hostile work environment.

176. Under the Security and Exchange Commission (SEC), publicly traded companies are required to
announce major information to the general public, rather than first disclosing the information to
selected major investors.

177. Investors are generally unconcerned with whether a company is behaving ethically; instead, they
only focus on whether or not it is making a profit.
ANS: F DIF: EASY LO: 2.5 Responsibility to Investors and the

Financial Community
178. The principal federal agency responsible for protecting investors from financial misdeeds is the
Federal Trade Commission.
ANS: F DIF: EASY LO: 2.5 Responsibility to Investors and the

Financial Community
179. Ethical standards are not proven to affect a company’s stock prices.
ANS: F DIF: MEDIUM LO: 2.5 Responsibility to Investors and the

Financial Community
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13
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9995 Dyer J 5 I
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10161 Doass M Cav 1L
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10922 Dixon Jno “ 5L
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11125 Dennis O 1H Oct
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24 Oct
12124 Dunroe P
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12574 Drake O 65
D 2
22 July
2850 Egsillim P H 64
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5318 Eggleston Wm Cav 7E
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24 July
3981 Elliot J
G 26
22 May
1210 Eaton R
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May
1240 Ellis E Cav 2B
20
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2788 Ensign J
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7901 Edwards S 6E
5
Sept
8255 Edmonds B 1H
9
17 Oct
11065 English James
B 17
77 Aug
5817 Everett J 64
K 16
27 May
890 Force F
D 5
May
1064 Fitzpatrick M Cav 1B
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14 May
1367 Folk C
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2197 Fitse T Cav 1C June
19
15 June
2252 Fairbanks J “
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2343 Face W H 6 -
23
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4194 Fisher F
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22 Aug
5081 Farmer M
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5861 Flanigan John 5D
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6135 Farnham A 5A
19
Aug
6353 Fox James 3H
21
22 Aug
6680 Fritchie M
G 24
Aug
6983 Fitzpatrick M 8E
27
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7027 Fox Charles 1B
27
Aug
7060 Forsythe H 5F
28
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7171 Forbs C Cav 1B
27
Sept
8586 Fethton F “ 1G
12
27 Oct
10275 Fliflin H
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11500 Freeman B SS 1 -
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11709 Fredenburg F 7 -
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22
April
12845 Frederick G 9G
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22 Oct
11509 Fox W
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Goodenough G 23 Mch
145
M K 25
20 April
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956 Graham Geo W 5C
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2614 Gorden Jas 1D
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2862 Gilbert F 3K
3
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2928 Gibbons M 6C
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3863 Goodman W 5 I July

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Test Bank for Contemporary Business

15th Edition by Boone and Kurtz ISBN

Solution Manual for Contemporary Business 15th Edition

Test Bank for Contemporary Marketing 15th Edition by

Solution Manual for Contemporary Marketing 15th Edition

Test Bank for Contemporary Marketing 2013 Update 15th

Solution Manual for Contemporary Marketing 2013 Update

Solution Manual for Contemporary Business 16th Edition

Test Bank for Essentials of Contemporary Business 1st

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Chapter 2—Business Ethics and Social Responsibility

Complete the following using the terms listed.

1. ANS: i DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical

3. ANS: b DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

DIF: HARD LO: 2.2 The Contemporary Ethical Environment

19. Describe the factors that influence business ethics.

DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

20. Describe examples of honesty and integrity violations in the workforce.

DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

22. Explain how state and federal laws protect whistle-blowers.

DIF: HARD LO: 2.2 The Contemporary Ethical Environment

23. What might a company’s code of conduct include?

DIF: HARD LO: 2.3 How Organizations Shape Ethical Conduct

25. Why is ethical leadership so important?

DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical Conduct

26. Explain how Full Circle Coupon practices social responsibility.

27. What is a social audit? Who conducts one?

DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

28. What is green marketing?

29. What are the objectives of the consumerism movement?

DIF: HARD LO: 2.4 Acting Responsibly to Satisfy Society

DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

DIF: MEDIUM LO: 2.4 Acting Responsibly to Satisfy Society

35. Business ethics begins with .

b. the individual employee

37. Businesses have responsibilities to .

39. Businesses should .

40. Which of the following statements is correct?

42. Despite the recession, the ethical climate seems to be .

46. Technology has ethical issues.

48. Many people rationalize unethical acts because they .

b. know they can get away with it

d. She should disclose the fact that she owns the

60. How should a businessperson deal with a conflict of interest?

64. Embellishing your résumé shows a lack of and .

65. goes beyond truthfulness.

d. an ethical environmental statement

73. Which of the following can improve ethical reasoning in a company?

ANS: c DIF: MEDIUM LO: 2.3 How Organizations Shape Ethical

86. The of a coffee-growing company include its employees, customers, suppliers,

87. Reprocessing used materials so that they can be reused is known as .

90. All of the following are examples of corporate philanthropy EXCEPT .

96. The doctrine of “the right to be heard” would be best reflected by .

b. Equal Employment Opportunity Commission

103. Companies that adhere to high ethical standards .

d. always make lower profits

104. At the federal level, the investigates suspicions of unethical or illegal

106. Social responsibility is a concept that pertains only to small businesses.

ANS: T DIF: MEDIUM LO: 2.2 The Contemporary Ethical Environment

ANS: T DIF: EASY LO: 2.2 The Contemporary Ethical Environment

109. Ethical corporations consider first and foremost what is profitable.

ANS: T DIF: EASY LO: 2.2 The Contemporary Ethical Environment