HANDOVER PACK

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HOMEOWNERS MANUAL

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CONTENTS

1. Welcome Page 01

2. House Spec/Features 03

3. General Information Specific to Your New Home 04

4. Customer Care Details 07

5. About the Area 08

6. Transport in the Area 10

7. Entertainment 13

8. Education 14

9. Emergency Contacts 17

10. Ventilation/Condensation 18

11. Heating & Hot Water Instructions 20

12. Hot Water Cylinder & Heat Pump 23

13. Water Pump 25

14. Radiators 27

15. Television and Comms System 28

16. Home Office Hub 30

17. Rain Water Harvesting System 31

18. Fire Alarm and Fire Safety Information 32

19. Appliances 35

20. Care and Maintenance of Your Home 36

21. Schedule of Finishes 39
22. Troubleshooting Pages 41
HOMEOWNERS MANUAL

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WELCOME TO

BAY VIEW

Richmond Homes would like to welcome you

to your brand-new home at Bay View.

Quality and design underpin the Richmond

Homes vision to deliver energy efficient
homes in great locations, built for
generations to come.

Buying and moving in to a new house can be

a very busy and stressful time. We have made
this handover pack to help you settle in to
your new home.

In this handover pack we will be going

through a variety of items from how to
contact us, the local area and what it has to
offer, to what systems have been installed
into your home and how to look after them.

It is important to read through this handover

pack. It will give you tips on keeping the
house in its best condition by following
simple guides that are recommended by the
professionals such as HomeBond insurers.

On behalf of all the staff here at Richmond

Homes we warmly welcome to your
New Home.

A Guide to your
brand-new home >>
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HOMEOWNERS MANUAL

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GENERAL HOUSE INFORMATION

SPECIFICATIONS

GENERAL HOUSE INFO

The homes are A2 rated with energy efficient air to water heating,
mechanical ventilation systems, high levels of insulation, large
well-proportioned rooms and rear gardens making these ideal
family homes. Each home has a designated office hub to facilitate
working from home.

HOUSE SPEC & FEATURES

Kitchen
Individually designed contemporary custom fitted handleless kitchens
with luxurious quartz worktops, under cabinet lighting, brushed
stainless steel sockets, undermounted sink, Bosch double oven,
ceramic hob and integrated dishwasher and integrated recycling bins.

Bathrooms & En-suites

High quality sanitary ware in the main bathroom, ensuites and
downstairs WC with chrome mixer taps. Generous floor and wall
tiling as per show house. Chrome heated towel rails, rainwater shower
heads and built in vanity units for extra storage. Electrical power point
provision for mirror light.

Electrical Specification
All homes come with a generous electrical specification. CAT 6
cabling, numerous USB charging points throughout, low energy light
fittings throughout, recessed LED downlighters and provision for
pendant lighting. Each home features a “Home Office Hub” with data
point. Feature brushed stainless sockets & switches to kitchen area.

Maintenance Free Exteriors/Features

Selected brick and render finishes to timber frame, uPVC window
frames, uPVC Gutters and soffits combine to provide low
maintenance exteriors.

• Aluminium front door with five-point locking system

• Paved rear patio
• Brick and timber bin stores to front forecourt paved area
• External lights to front & rear
• External power socket to rear garden

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HOMEOWNERS MANUAL

GENERAL INFORMATION

SPECIFIC TO YOUR NEW HOME

REFUSE
Panda is the service provider for bins, email newhomes@pandapower.ie
or call 01-4245032 for all customer related queries.

BROADBAND
Connections are available with Virgin subject to you arranging the
connection. Eir will be available in the future.

ALARM
Houses are pre-wired for intruder alarm.

MANAGEMENT COMPANY
Aramark Property
St. Stephens Green House,
Earlsfort Terrace, Dublin 2
Contact Number: (01) 871 5400
Email: hampson-nick@aramark.ie

ONLINE PORTAL
All the manuals for your property are stored on our online portal.
https://www.richmondhomes.ie/resources/bay-view

WATER MAINS SUPPLY FOR THE WHOLE HOUSE

You will find the water mains located in the utility room, in a cupboard
labelled with a sticker, to the left of the washer/dryer. This valve is the
main supply of water to the kitchen cold tap and the tank in the attic.
If you wish to switch off the water supply to the house you should turn
it off from here. Please see to the right an image of what the valve/
stopcock looks like.

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WATER MAINS SUPPLY

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HOMEOWNERS MANUAL

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GENERAL INFORMATION

CUSTOMER CARE DETAILS

We have a dedicated Customer Care and after sales team to assist you
should any issues arise in your new home.
Please see below contact details.

EMAIL
customercare@richmondhomes.ie

CONTACT NUMBER
(01) 631 5450

Richmond Homes provide a 12 month warranty with all homes, should

any issues arise please contact our customer care team. We endeavour
to deal with any emergencies within 12 – 24 hours and any minor issues
within 14 days of the issue being reported.

WE CONSIDER THE BELOW TO BE AN EMERGENCY

The following examples would be situations that would require
urgent attention

• Loss of heating during November to April

• No hot water during November to April
• Water leak that can’t be contained or is damaging your home
• Loss of water supply not linked to a mains outage
• Total loss of power supply not linked to a mains outage
• Roof leak causing damage

If you have no power or water, please check with the service providers
prior to contacting customer care.

OUTSIDE OF OFFICE HOURS CONTACT DETAILS

In the event of an emergency, outside of office hours i.e.:
• Monday to Friday After 5.30pm
• Saturday & Sunday 24/7

Please contact the out of office emergency care provider. Please note,
this service is only to be used in case of emergency and you may be
charged if the provider is contacted and called to attend an incident
deemed not to be an emergency.

EMAIL: admin@ktech.ie PHONE: 086 043 2947

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HOMEOWNERS MANUAL

ABOUT THE AREA

BALDOYLE

Life beside the sea becomes even

more convenient at Bay View,
Baldoyle. Bay View is close to
everywhere you need to be. With a
huge selection of transport links on
your front door, Bay View residents
can access anywhere quickly and
efficiently. Just a 25 minute drive
from the city centre and 19 minutes
by Dart, Bay View, Baldoyle is
pefectly located.

Be spoilt for choice when it comes

to the abundance of amenities right
outside your front door. Keep active
by cycling the 1.8km greenway from
Baldoyle to Portmarnock or take
a stroll down to Velvet Strand and
take in the coastal views. Looking to
change it up? The beautiful villages
of Howth, Malahide and Portmarnock
are just a short drive away with an
abundance of boutiques, cafes and
restaurants to enjoy.

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 HOMEOWNERS MANUAL

D AR T LINE

MA LA HIDE

DUBLIN
AIRPORT M1
PORTMARNOCK

M50

CLONGRIFFIN

SUTTON
KILBARRACK
HOWTH
N1
RAHENY

KILLESTER
HOWTH

CLONTARF

FAIRVIEW

CONNOLLY DUBLIN
TARA ST

PEARSE

DART LINE

N1
M50
M1
CYCLE GREENWAY

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BALDOYLE

LOCAL TRANSPORT

Excellent Transport Links

BY CAR
Howth Village - 9 mins
Malahide Village - 12 mins
Dublin Airport - 15 mins
Dublin City Centre - 25 mins
BY DART
Malahide Village - 11 mins
Connolly Station - 19 mins
Grand Canal Dock - 27 mins
Howth Village - 29 mins
BY BIKE
Howth Village - 19 mins
Malahide Village - 25 mins
Dublin City Centre - 40 mins
BY BUS
29A - From Lower Abbey St. to
Baldoyle (Coast Rd.)
Baldoyle to Lower Abbey St.
(45-50 mins)
Baldoyle to Raheny (15-20 mins)
32 - From Talbot St. to Malahide
Baldoyle to Talbot St. (40 mins)
Baldoyle to Malahide (15-20 mins)
WALKING
Clongriffin Dart Station - 10 mins
Portmarnock Greenway - 12 mins
Sutton Cross - 19 mins
Burrow Beach - 27 mins
Portmarnock - 37 mins
Howth - 50 mins

*Please note these are estimated times and to be only used as a guide.

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HOMEOWNERS MANUAL

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BALDOYLE
ENTERTAINMENT
BARS, CAFES AND RESTAURANTS
• The White House
12 - 13 Main St, Baldoyle,
(01) 832 2323
• The Elphin Bar & Restaurant
36 Baldoyle Road, Sutton,
(01) 832 2495
• Golden Elephant Asian Restaurant
Unit 10, Sutton Cross Shopping
Centre, Sutton,
(01) 839 3667
• Cucino’s Italian Restaurant
Marine Hotel, Sutton Cross, Sutton,
(01) 866 0118
• Minetta Delicatessen
1A Howth Road,
Sutton Cross, Sutton,
(01) 839 6344
ENTERTAINMENT AND SPORT
• Suttonians Rugby Club
13 Station Road, Burrow,
(01) 839 7490
• Trinity Gaels GAA Club
Drumnigh Road, Drumnigh,
(086) 076 1100
• Baldoyle United Football Club
18 Brookstone Road, Baldoyle,
(087) 649 1349
• Portmarnock Golf Club
Golf Links Road, Portmarnock,
(01) 846 2968
• St. Anne’s Golf Club
North Bull Island Nature Reserve,
(01) 833 6471
• Insomnia Coffee Company
1 Sutton Cross, Sutton,
(01) 839 5912
• Pearl Food Services/
Bakery/Deli
Unit 57, Baldoyle Industrial Estate,
Baldoyle, (01) 832 1038
• Starbucks
Unit 6, Sutton Cross, Sutton,
(01) 839 4570
• Il Panorama Café
Unit 2, Portmarnock Shopping
Centre, Portmarnock
(01) 846 4384
• Honey Honey Café
Strand Road, Burrow,
Portmarnock, (066) 536 2096
• Sutton Golf Club
Burrow Road, Burrow,
(01) 832 3013
• Howth Golf Club
Carrickbrack Road,
Sutton North,
(01) 832 3055
• Howth Yacht Club
Middle Pier, Howth
Harbour, Howth,
(01) 832 2141
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HOMEOWNERS MANUAL

BALDOYLE

EDUCATION

An abundance of schools for every level are easily reached by foot, bicycle
or public transport. Several crèches are located close to Bay View, ideal for
commuters. Children can enjoy an excellent education in one of the many
national schools and secondary schools locally.

Please check individual school admisssion policy for further details.

NATIONAL SCHOOLS
• Baldoyle NS • Holy Trinity Primary
Grange Road, Baldoyle, Dublin 13 Catholic School
(01) 832 6782 Grange Road, Donaghmede,
• St. Kevin’s NS Dublin 13
Newbrook Avenue, (01) 847 4695
Donaghmede, Dublin 13 • Burrow National School
(01) 847 5969 Howth Road, Sutton, Dublin 13
• St. Laurence NS Junior School (01) 832 5784
Grange Road, Baldoyle, Dublin 13
(01) 832 6782 SECONDARY SCHOOLS
• St. Laurence NS Senior School • St. Fintan’s Secondary School
Brookstone Road, Baldoyle, 13 Dublin Road, Burrow, Sutton,
Dublin 13 Dublin 13
(01) 832 2938 (041) 832 4632
• Gaelcholáiste Reachrann NS • St. Mary’s Catholic School
Bóthar Mhainistir Na Gráinsí, 13 Main St, Baldoyle, Dublin
Domhnach Míde, (01) 832 5591
Baile átha Cliath 13
• Sutton Park School
(01) 877 0935
St Fintan’s Road, Sutton, Dublin 13
(01) 832 2940
PRIMARY SCHOOLS • Santa Sabina Dominican College
• St. Fintan’s National Greenfield Road, Sutton, Dublin 13
Catholic School (01) 832 2200
Carrickbrack Road, • Pobalscoil Neasáin
Sutton North, Dublin 13 Pobalscoil Neásain School Ln,
(01) 839 1067 Baldoyle, Dublin 13
(01) 806 3092

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HOMEOWNERS MANUAL

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BALDOYLE

EMERGENY CONTACTS

GARDA STATION
• Howth Garda Station,
8 Dunbo Hill, Howth, Co. Dublin (D13 YR70)
Tel: (01) 666 4900
• Raheny Garda Station,
All Saints Road, Raheny, Co. Dublin (D05 XA38)
Tel: (01) 666 4300
• Malahide Garda Station,
1-2 St. James Terrace, Malahide, Co. Dublin (K36 NH50)
Tel: (01) 666 4600

HOSPITALS
• Beaumont Hospital,
Beaumont Road, Beaumont, Co. Dublin
Tel: (01) 809 3000

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HOMEOWNERS MANUAL
BAY VIEW
VENTILATION/CONDENSATION
VENTILATION
Located in all habitable rooms -
kitchen, living room, bedrooms
and bathrooms.
• The kitchen vent has a humidity
sensor which engages when
required.
• Bathrooms/wet room vents have
PIR (Passive Infrared) sensors
which will start the vent when a
person enters the room.
CONDENSATION
Condensation is water out of the air
that gathers on cold surfaces. It is
introduced by steam or warm water
vapour floating in the air and turning
into water when it reaches cold areas.
Warm air holds more water than cold
air. Remember as people breathe
out, they produce water vapour. Four
people breathing produce two and
half litres of water a day.
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Ventilation is essential to allow
steam to escape and to keep the
condensation at bay. Do not block
up the built-in vents. Ventilate
when drying clothes. This is crucial
because clothes drying can produce
approximately six litres of water while
washing them can produce two litres.
To ensure the ventilation system
operates at the optimum level.
It is advised that an 8 mm gap is
left between the internal doors
and flooring to ensure sufficient
ventilation. The homeowner should
ensure the doors are adjusted
accordingly when flooring has been
fitted accordingly when flooring has
been fitted.
Condensation is noticeable on
windows where warm moist air meets
a cold surface and condensation
forms on the glass.
(Source: HomeBond)
Air Inlet - allows introduction of fresh
air into the house.
Humidity Sensor - The kitchen has
a humidity sesnsor / PIR Sensor -
bathrooms have a PIR sensor which
detects when someone is in
the room.

It’s recommended to regularly dust Easy to maintain: removable shutter

and wipe the plastic components on
a regular basis to prevent the build up
of dust and grime. Detachable plastic
components can also be washed in
soapy water. Please refer to manual
for more information.
case and front cover for easy
cleaning, recommended to regularly
dust and wipe. Detachable plastic
components can also be washed in
soapy water.

Please refer to the full manual which can be found on the online portal for
further details. The vents are located in the external walls.

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HOMEOWNERS MANUAL

BAY VIEW

HEATING & HOT WATER

INSTRUCTIONS
HEATING AND
HOT WATER OVERVIEW

These instructions are a quick

guide on how to use the heating
when you first move in. Please
see the user Operating Guide for
more information.

HEATING SYSTEM
• This is the heating control
panel and thermostat
which lets you control what
temperature (Comfort
Level) you would like your
house to be at.

• There are two thermostats • It is recommended that you bring

located in the house: one on
the ground floor (living room/
kitchen) and the second in the
master bedroom on the
first floor.
the house up to your required
temperature gradually to avoid
wall cracks and shrinkage on
items such as newly installed
flooring etc. due to the high
moisture content of a new house.

• The temperature can be adjusted

and set heating times can be
programmed using the room
thermostats. Instructions on how
to schedule Comfort Level set
times is detailed on the next
two pages.

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SETTING TEMPERATURE CONTROL
1. The Up/Down keys allow you to adjust the set temperature
2. When you press either key, you will see the word SET and the desired
temperature will be displayed on screen
3. Use the Up/Down keys to adjust the SET value
4. Press A to confirm settings and return to main display

This new set temperature will be constantly maintained.

SETTING TEMPERATURE HOLD

This function allows you to manually set a different temperature for a
desired period.

1. Press H to commence temperature hold

2. Use the Up/Down keys to enter the required Hold time (e.g. 1 hour)
3. Press H to confirm settings
4 Use the Up/Down keys to enter the required Hold temperature
5 Press A to confirm settings and return to display

PROGRAMMING HEATING SCHEDULES

The thermostat offers the following programme mode options;

Non-Programmable:
Basic up/down override temperature control.

5/2 Day Programming:

4 levels for the weekdays and 4 levels for the weekend.

7 Day Programming:
4 levels for each day.

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HOMEOWNERS MANUAL

BAY VIEW

HEATING & HOT WATER

INSTRUCTIONS
INSTRUCTIONS ON PROGRAMMING THE COMFORT LEVEL
1. To programme Comfort Levels press clock once
2. Use the Up/Down keys to enter the required WAKE time
3. Press H to confirm settings
4. Use the Up/Down keys to enter the required WAKE temperature
5. Press H to confirm settings
6. “
 LEAVE” will appear on the display screen
7. Repeat the programming steps for each period until complete
8. For unused periods enter --.-- and the thermostat will ignore the setting
9. Press A to confirm settings and return to main display

Please refer to the full manual which can be found on the online portal for
further details.

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BAY VIEW

HOT WATER CYLINDER

& HEAT PUMP
HOT WATER CYLINDER
This is the hot water cylinder which is
located under the stairs. This will store the
hot water and is heated through the
heat pump.

The manufacturer recommends that the

hot water cylinder be serviced once a year
by a registered/qualified plumber.

Please refer to the full manual which can

be found on the online portal for
further details.

Hot Water Supply

Cold Water Supply

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HOMEOWNERS MANUAL

BAY VIEW

HOT WATER CYLINDER

& HEAT PUMP
MITSUBISHI HEAT PUMP
The air to water heat pump is located
in the patio area of the garden.
Central heating and hot water is
generated by the heat pump.
The heat pump requires annual
servicing by a registered/qualified
plumber, similar to a gas boiler.
Warranty
You do not need to register your
heat pump online, your heat pump is
covered by a three year warranty. For
further information please refer to
the manual on the online portal.

What NOT to do:

DO NOT remodel the unit. Consult

an accredited installer for repairs.
If alterations or repairs are not
performed correctly, it may cause
water leakage, electric shock or fire.
DO NOT attempt to repair the unit or
transfer it to another location. If the
unit needs to be repaired or moved,
ask an authorized technician.
DO NOT wash the heat pump unit.
You may receive an electric shock.
DO NOT block or cover the vent.
If the vent is blocked, operation
will be hindered and the unit may
breakdown.

Please refer to the full manual which

can be found on the online portal for
further details.

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BAY VIEW

WATER PUMP

COLD WATER BOOSTER PUMP

DAB Water Pump – E.SYBOX MINI3 (electronic pressurisation system)

• This is the water pump located under the stairs. This will transport water
throughout the house. It is important not to cover the pump as it may be a
fire risk.
• The water booster pump is designed to increase pressure in a water system
in order to provide sufficient water flow and pressure throughout the house.
• It is important for health & safety to read the manual if the pump is
not working.

Please refer to the full manual which can be found on the online portal for
further details.

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HOMEOWNERS MANUAL

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BAY VIEW

RADIATORS

RADIATORS
There is a Thermostatic Radiator Valve (TRV) located on the right side of a
radiator; most radiators will be fitted with this to allow various temperatures in
different rooms, the exception being when there is a wall mounted thermostat in
a room.

The TRV head contains a temperature sensor which controls the opening and
closing of the valve thereby keeping the room at a constant temperature.
Markings from 0 to 5 indicate the level of temperature the radiator will provide.
Select the desired room temperature by rotating the sensor head so that the
black indicator points to the appropriate number. Allow at least one hour for the
temperature to stabilise.

FROST PROTECTION
If heating is not required but there is a risk of freezing, the TRV may be rotated
so that the black indicator points to *. This will allow the valve to open if the
temperature falls below 7°C.

SUMMER OPERATION
If the heating system is turned off for long periods like the summer month’s it is
recommended that all radiator valves are set to the fully open position.

Please refer to the full manual which can be found on the online portal for
further details.

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HOMEOWNERS MANUAL

BAY VIEW

TELEVISION
AND COMMS SYSTEM
TELEVISION/COMMS SYSTEM

TV Comms System is located adjacent

to the front door.

The CAT 6 (a.k.a. Comms) cabling

runs to a point in the living room and
is looped from here to the attic. There
are two mini boxes with cabling, one
for Virgin and the other for EIR. The
connection boxes are located outside
your front door underneath the ESB
meter box. As per photo to the right.

All television points go to a central

point in the attic (not far from the
attic hatch).

*Please note that only qualified

installers should access the attic
when connecting sevices for
safety purposes*

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HOMEOWNERS MANUAL

BAY VIEW

HOME OFFICE HUB

POWER PROVISION FOR AN OUTDOOR HOME OFFICE SPACE. YOUR

WORKSPACE – YOUR WAY.

We at Richmond homes appreciate the remote working environment as more

and more people are opting for an outdoor office space. To enhance your
home, we have provided as standard, an outdoor power provision for a home
office space which can be easily accessed with minimal works.
A maximum of two patio slabs (located closest to the rear wall) need to be
removed to access the duct to the power supply. There is also an outdoor
power point located on the rear wall of your home for ease of connection.

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BAY VIEW

RAIN WATER
HARVESTING SYSTEM

The Ward Slimline Water Butt Kit is space saving and economically friendly,
it can save you some money on your water bills whilst providing your plants
with nutritious water. The tank is fixed into position with external grade
galvanised galvaband to prevent it from falling over. It is located in the rear
garden where it harvests rain water providing a sustainable water source for
plant and lawn watering.
Please refer to the full manual which can be found on the online portal for
further details.

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HOMEOWNERS MANUAL

BAY VIEW

FIRE ALARM AND FIRE

SAFETY INFORMATION
FIRE SAFETY IN YOUR HOME
Your home is fitted with smoke
detectors in all rooms throughout
the house except wet rooms (WC’s
and bathrooms) in addition to a heat
detector in the kitchen.
Both are powered by mains electricity
with batteries for back up in the event
of a power cut. It is advised that you
test these regularly and expect to
replace batteries approx. every three/
four years. Further details can be
found on the online portal.
Have an “Evacuation Plan” for you
and your family in the event of a
fire. If a fire occurs in your home,
you may have to get out in dark
and difficult conditions. This can be
especially challenging if members of
your family are very young, older or
infirm. Escaping from a fire will be a
lot easier if you have already planned
your escape route and know where
to go.
For more advice on Fire Safety, visit
www.firesafety.ie

STOP stands for:

• S - is for Smoke alarms. Make sure
you have at least one on every
level/floor.

• T - is to Test your smoke alarms

weekly or ask someone to
check it for you.

• O - is for Obvious dangers. Heat Alarm

Look out for fire risks like
overloaded sockets, candles
and unattended appliances.

• P - is to Plan your escape route.

Keep access routes clear and
have your keys at the ready.

Smoke Alarm

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BAY VIEW

FIRE ALARM AND FIRE

SAFETY INFORMATION
ALARM TEST SWITCH
Fire Alarm Test Switch - located in the utility room.

Heat Alarm

Locate Switch: if the Test Switch: allows Silence Switch: allows

alarms are sounding, the user to test all the user to silence all
pressing the Locate the interconnected interconnected alarms
Switch silences all but alarms at once from a at once for 10 minutes in
the originating alarm, convenient point rather case of false alarm.
thus allowing easy than having to press
identification of the the test button on each
source of the alarm and alarm.
correct course of action.

Please refer to the full manual which can be found on the online portal for
further details.

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HOMEOWNERS MANUAL

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BAY VIEW

APPLIANCES

Summary of appliances and where to register them.

APPLIANCES

The following appliances are included Model No.

in the house:

Bosch Dishwasher SMV40C00GB

Bosch Double Oven MBS133BR0B
Bosch Ceramic Hob PKE611B17E
Electrolux Fridge Freezer ENN2801EOV

You will need to register your appliances to avail of the warranty cover.
Please note that appliance warranty lies with the manufacturer not
Richmond Homes.

Register your BOSCH appliances by visiting the website:

https://www.bosch-home.ie/customer-service/appliance-registration

Register your ELECTROLUX appliances by visiting the website:

https://www.electrolux.ie/mypages/register-a-product/

Please refer to the full manual which can be found on the online portal
for further details.

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HOMEOWNERS MANUAL
BAY VIEW
CARE AND MAINTENANCE
OF YOUR HOME
General care and maintenance is the
responsibility of the homeowner.
PAINTING AND DECORATING
We would advise all our homeowners
to wait 12 months from when they
move into the property to carry
out any decorative works. As the
components of the property dry out
it can, from time to time, cause cracks
to appear in the paintwork. Meaning,
when you paint a year later, it is your
responisility to address any shrinkage
cracks as these are part and parcel of
how a new home acclimatises to your
heating preferences.
The skirting boards are tacked at
ground floor and fixed throughout
the rest of the property. This is to
facilitate flooring on the ground floor
and avoid damage to walls during
installation.
DRAINAGE
In order to ensure that you do not
have a situation where drains are
blocked please ensure not to dispose
of anything that may cause blockage
in your W.C. A common cause of
blockages is baby wipes and we
would advise you dispose of these or
anything similar in the general waste
bin.
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ALTERATIONS
If you are carrying out any works on
your home which change the original
design or specification we would
advise you to check with a qualified
person to see if your warranty will be
affected.
WINDOWS MAINTENANCE
It is important to take care of your
windows, see below some key points
but please refer to the full manual on
the online portal.
1. C
 arry out routine maintenance
on your windows, doors and
conservatory at least twice a year.
In areas of high exposure, you may
want to do this more frequently.
2. A
 ll parts of your new windows
and doors that are exposed when
closed, should be washed down
with warm soapy water using a
soft cloth, then dried thoroughly.
3. Avoid any cleaning agents that
have ammonia in them or that are
abrasive, particularly on handles
and other metal fittings.
4. K
 eep drainage channels clear and
free from any blockages.
5. T
 reat moving parts and fixings
as follows:
• Apply light oil, to keep locking
mechanism in good working
order.
• Use a suitable acid and resin free
grease on sliding bars, gears and
face plates.
37
HOMEOWNERS MANUAL

38
BAY VIEW

PAINT, TILES
& SUPPLIER SCHEDULE
PAINT SCHEDULE FOR ALL HOUSES

Paint Schedule Paint Colour Paint Brand & Finish Area

All Walls Subtle Cinder Dulux Signature, Vinyl Matt All Walls
All Ceilings White Any Brand Emulsion All Ceilings
All Woodwork White Any Brand Satin Wood All Woodwork
(incl. Internal Doors) (oil based)

INTERIOR DESIGNERS FOR BAY VIEW SHOWHOUSE

3 Bed Showhouse Avenue One Interior Design - www.avenueone.ie

4 Bed Showhouse Optimise Design - www.optimise-design.com

KITCHENS

Door Style Gallo & Duleek finished in Serica Light Grey

Handle Handleless Doors
Worktop Velstone (Quartz)

WARDROBES

Door Style Duleek style finished in U708 Light Grey

Handle Brushed Stainless T Bar Handles

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PAINT, TILES
& SUPPLIER SCHEDULE
KITCHEN, WARDROBES & JOINERY SUPPLIER

Carnehill Joinery Tel: 047 79355

Email: info@carnehill.com

BATHROOM TILES

Floor Tiles Argenta Meier Grey (60x60)

Wall Tiles Vitacer Slaterock Bone (30x60)

Supplied by Nationwide Tiles

Tel: 045 447283
Email: contracts@nationwidetiles.ie

BATHROOM SANITARY WARE

Sonas Bathrooms Tel: 01 817 9755

Email: customerservice@sonasbathrooms.com

WINDOWS & FRONT DOOR

Sean Doyle Tel: 090 6626753

Windows
Email: sales@sdwindows.ie

PAVING

Area Supplier Description

Rear Garden Kilsaran Paving Newgrange Silver 600mm x 400mm

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HEAT PUMP/HOT WATER CYLINDER/SMOKE ALARM & HEAT ALARM

Ecodan Mitsibushi Heat Pump

Below is a list of basic problems and actions. For a full list of Ecodan fault
codes, synopsis and remedial actions please consult the relevant service manual
available to download from www.mitsubishielectric.co.uk/domesticheating

Water does not heat well.
• Clean the filter of water piping. (Flow
is reduced when the filter is dirty or
clogged).
• Check the temperature adjustment and
adjust the set temperature.
• Make sure that there is plenty of space
around the outdoor unit.

Water or vapour is emitted
from the outdoor unit.
• During the heating mode, water may form
and drip from the heat exchanger of the
outdoor unit.
• During the defrosting mode, water on
the heat exchanger of the outdoor unit
- evaporates and water vapour may be
emitted.

The operation does not appear • Turn on the power switch. Will appear in
in the remote controller the remote controller display.
display.

When restarting the outdoor • Wait approximately 3 minutes. (Operation

unit soon after stopping it, it has stopped to protect the outdoor unit.)
does not operate even though
there is a demand from the
control equipment.

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“Please Wait” appears in the • The initial settings are being performed.
remote controller display. Wait approximately 3 minutes.
• If the remote controller is not only for
FTC, change it.

An error code appears in the • The protection devices have operated to

remote controller display. protect the FTC and outdoor unit.
• Consult the error code section of the
relevant service manual or call the
technical support helpline on
0870 300 300 for assistance.

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ECODAN HOT WATER CYLINDER

Fault Finding & Servicing

Important to note:
• After servicing, complete the relevant Service Interval Record for
the installation.
• Servicing should only be carried out by competent persons in the
installation and maintenance of unvented water heating systems.
• Any spare parts used MUST be authorised Mitsubishi Electric parts.
• Disconnect the electrical supply before removing any electrical
equipment covers.
• NEVER bypass any thermal controls or operate system without the
necessary safety valves.
• Water contained in the Air Source Heat Pump pre-plumbed cylinder may
be very hot, especially following a thermal control failure. Caution must be
taken when drawing water from the unit.


FAULT POSSIBLE CAUSE REMEDY

No hot 1. Mains Supply off. 2. Check and open stock cock.
water 2. Strainer blocked. 2. T
 urn off water supply. Remove
flow. 3. Cold water combination strainer and clean maintenance
valve incorrectly fitted. section).
3. Check and refit as required.

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FAULT POSSIBLE CAUSE REMEDY

Water from 1. Back Up immersion heater 1. Check and switch on.

hot taps is not switched on.
cold. 2. Back Up immersion heater
thermal cut-out has operated.
3. Programmer set to Central
Heating only.
4. Air Source Heat Pump not
working.
5. Thermal cut-out has
operated.
6. DHW circulating pump not
connected correctly.
2. Check. Reset by pushing
button.
3. Check. Set to Domestic Hot
Water programme.
4. Check heat pump operation.
If fault is suspected, consult heat
pump instructions.
5. Check. Reset by pushing
button on cut-out. Check
operation of DHW thermal sensor.
6. Check wiring and/or plumbing
connections to DHW circulation
pump. Check isolating valves
are open.

Water 1. INTERMITTENTLY 1. See Maintenance section for

discharges Expansion vessel charge re-charging procedure.
from pressure has reduced below 2.a Check pressure from cold
expansion 3.5bar. water combination value. If
Value. greater than 3.6 bar, replace
2. CONTINUALLY. pressure reducer cartridge.
a. Cold water combination 2.b Remove expansion valve
valve pressure reducer not cartridge. Check the condition
working correctly. of the seat. If necessary, fit new
b. Expansion value seat expansion value cartridge.
damaged.

Water 1. Thermal contral failure. 1. Switch off power to immersion

discharge NOTE water will be very hot. heater(s) and/or shut down Heat
from T&P Pump. Do not turn off water
relief value. supply. When discharge stops
check all thermal controls, repace
if faulty.

Milky water. 1. Oxygenated water. 1. Water from a pressurised

system releases oxygen bubbles
when flowing. The milkiness will
disappear after a short while.

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SMOKE & HEAT ALARMS

1. Alarm sounds for no apparent reason:

(1) Identify the alarm source. On interconnected units, the red light on the
cover will flash rapidly only on the unit which is the source of the alarm. On the
optional Ei1529RC Control Switch, press Locate when the system is sounding to
identify the source of alarm.

(2) Check for fumes, steam etc. from the kitchen of bathroom. Paint and other
fumes can cause nuisance/false alarms.

(3) Press the test/silence button to silence the Smoke/Heat Alarm for 10
minutes.

(4) If alarm does not stop, switch off mains and remove unit - see “Important
Information” section. (Only remove the alarm with the red light flashing, the
others are probably satisfactory).

2. Low battery & other beeps:

(1) If the battery is correctly connected and the unit has beeped for over 20
minutes the battery is probably depleted. Obtain a new battery, disconnect the
mains, then remove the alarm and replace the depleted battery.

(2) If the Ei46Rc beeps without the red light flashing at the same time, the
chamber is defective. See ‘Cleaning your Alarm’ section.

(3) If the green mains light is on and replacing the battery or cleaning the unit
has not stopped the beeps, a fault may exist. Disconnect the mains first and
replace the unit - see ‘Alarm Removal’ section.

3. Interconnected alarms do not all sound:

(1) Hold the test button for 10 seconds after first Alarm has sounded to ensure
the signal is transmitted to all units.

(2) One or more of the connections may not be correctly connected. We

recommend you consult a qualified electrician.

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COLD WATER BOOSTER PUMP

Troubleshooting
Before starting to look for faults it is necessary to disconnect the power supply
to the pump (take the plug out of the socket).

SOLVING TYPICAL PROBLEMS

FAULT LED POSSIBLE CAUSES REMEDIES

The pump Red: off No electric power Check whether there is

does not White: off voltage in the socket and
start Blue: off insert the plug again

The pump Red: on Shaft blocked See paragraph 9.4 (motor

does not White: on shaft maintenance).
start Blue: off

The pump Red: off Utility at a level higher Increase the system
does not White: on than the system restarting pressure level
start restarting pressure by increasing SP or
Blue: off.
level (par. 3.2) decreasing RP.

The pump Red: off 1. Leak in the system 1. C

 heck the system, find
does not White: on and eliminate the leak.
stop Blue: off
2. Impeller or 2. D
 ismantle the system
hydraulic part and remove the
clogged obstructions (assistance
service)

3. A
 ir getting into the 3. C
 heck the suction pipe,
suction pipe find and eliminate the
cause of air getting in.

4. Faulty flow sensor 4. C

 ontact the assistance
centre

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FAULT LED POSSIBLE CAUSES REMEDIES

The display Red: on 1. No water 1-2. P

 rime the pump and
shows BL White: on 2. Pump not primed check whether there is
Blue: off 3. Setpoint not reach- air in the pipe. Check
able with the set RM whether the suctions
value or any filters are
blocked.
3. S et a RM value that
allows the setpoint to
be reached

The display Red: on 1. Faulty pressure 1. Contact the assistance

shows BP1 White: on sensor. centre.
Blue: off

The display Red: on 1. Faulty pressure 1. Contact the assistance

shows BP2 White: on sensor centre.
Blue: off.

The display Red: on 1. Supply voltage too 1. C

 heck the presence
shows OC White: on low. of the correct supply
Blue: off voltage.

2. E
 xcessive drop in 2. C
 heck the section of the
voltage on the line. power supply cables

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FAULT LED POSSIBLE CAUSES REMEDIES

Insufficient Red: off 1. S

 uction depth too 1. A
 s the suction depth
delivery White: on high. increases the hydraulic
Blue: off performance of the prod-
uct decreases. Check
whether the suction
depth can be reduced.
Use a suction pipe with
a larger diameter (but
never smaller than 1’)
2. S
 uction pipe 2. Check the suction pipe,
clogged or diame- find the cause of chok-
ter insufficient. ing (obstruction, dry
bend, counterslope, ...)
and remove it.
3. Impeller or hydrau- 3. Dismantle the system
lic part clogged. and remove the ob-
structions (assistance
service).

The pump Red: off 1. Leak in the system. 1. C

 heck the system, find
starts with White: on 2. F
 aulty non-return and eliminate the leak.
out utility Blue: off valve. 2. Service the non-return
request. valve as described in par.
9.3.

The water Red: off Expansion vessel Check the air pressure in
pressure White: on empty (insufficient the expansion vessel. If
when turn- air pressure) or has water comes out when
Blue: off.
ing on the broken diaphragm. checking, the vessel is
utility is not broken: assistance service.
immediate. Otherwise restore the air
pressure according to the
equation par. 1.2.

When the Red: off Air pressure in the Calibrate the expansion
utility is White: on expansion vessel vessel pressure or
turned on Blue: off higher than the configure the parameters
the flow system starting SP and/or RP so as to
falls to zero pressure. satisfy the equation par. 1.2.
before the
pump starts.

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11. UPDATING THE FIRMWARE

The firmware can be updated with the D-Connect Box via wireless
communication. To perform the update, refer to the D-Connect Box manual.

12. DISPOSAL
This product or its parts must be disposed of in an environmentally friendly
manner and in compliance with the local regulations concerning the
environment; use public or private local waste collection systems.

13. GUARANTEE
Any use of faulty material or manufacturing defects of the appliance will be
eliminated during the guarantee period contemplated by the law in force in the
country where the product is purchased, by repair or replacement, as we decide.

The guarantee covers all substantial defects that can be assigned to

manufacturing faults or to the material used if the product has been used
correctly, in accordance with the instructions.

The guarantee is void in the following cases:

• Attempts to repair the appliance.

• Technical alterations to the appliance.

• Use of non original spare parts.

• Tampering.

• Inappropriate use, for example industrial use.

Excluded from the guarantee:

• Part subject to rapid wear.

When making a request under guarantee, apply to an authorised technical

assistance service, presenting proof of purchase of the product.

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We hope you enjoy life in your
new home at Bay View

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