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User Localization Strategies In The Face Of Technological Breakdown: Biometric In Ghana’s Elections Isidore Kafui Dorpenyo full chapter instant download
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User Localization
Strategies in the Face
of Technological
Breakdown
Biometric in Ghana’s Elections
“Dorpenyo’s work provides technical communicators with a deep and very privi-
leged look into the fascinating world of technology transfer in Ghana. The story
he tells of how biometrics were adapted by Ghana’s election officials and voters
is a case study for how to conduct analyses of ‘user localization strategies’ for our
field.”
—Tharon W. Howard, Professor of Professional Communication and Rhetoric
and Usability Testing Facility Director, Clemson University, USA
“Dr. Dorpenyo’s unique perspective and robust analysis of the adoption and use
of biometric in Ghana’s elections illustrates how users adapted this technology
for their social, cultural, physical, and political contexts using linguistic, subver-
sive, and user-heuristic localizations. This work, situated at the intersections of
technical communication, civic engagement, social justice, user experience, and
localization earns its significance by pointing out the importance of election tech-
nologies in non-western cultures and providing us with rhetorical localization
strategies to consider within cultural technical communication.”
—Michelle F. Eble, Associate Professor of Technical and Professional
Communication, East Carolina University, USA
Isidore Kafui Dorpenyo
User Localization
Strategies in the Face
of Technological
Breakdown
Biometric in Ghana’s Elections
Isidore Kafui Dorpenyo
George Mason University
Fairfax, VA, USA
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer
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Naomi and Jude
Foreword
As the Electoral College vote took shape on election night, with the results
piling up from around the country, it was clear the vote in Florida was
going to determine not only the winner of that state’s 25 electoral votes
but the next occupant of the Oval Office. Although Gore had won the
popular vote by roughly a half-million ballots, the all-important Electoral
College count from the other 49 states (and District of Columbia) was
so close that whoever won Florida would be the overall winner. (Elving,
2018)
1A chad is a tiny bit of paper that is punched from a ballot using a punch-type mechanical
voting machine. A hanging chad is one that is not fully separated from the ballot during
voting.
vii
viii FOREWORD
The election wasn’t ultimately decided until the Supreme Court ruled in
favor of Bush on December 12, 2000. And by some accounts, including
the following summary by the nonpartisan voter advocacy organization
FactCheck.org, the 2000 Presidential Election results are still in dispute.
References
Elving, R. (2018). The florida recount of 2000: A nightmare that goes on haunting.
Retrieved from https://www.npr.org/2018/11/12/666812854/the-florida-
recount-of-2000-a-nightmare-that-goes-on-haunting.
Gemalto. (2019). Biometrics: Authentication and identification. Retrieved from
https://www.gemalto.com/govt/inspired/biometrics.
Hoft, N. L. (1995). International technical communication: How to export infor-
mation about high technology. Hoboken, NJ: Wiley.
Jackson, B. (2008). The Florida recount of 2000. Retrieved from https://www.
factcheck.org/2008/01/the-florida-recount-of-2000/.
Johnson, R. (1998). User centered technology: A rhetorical theory for computers
and other mundane artifacts. Albany: State University of New York.
Sun, H. (2012). Cross-cultural technology design: Creating culture-sensitive tech-
nology for local users. New York: Oxford University Press.
Acknowledgements
xi
xii ACKNOWLEDGEMENTS
xv
xvi CONTENTS
Bibliography 221
Index 233
List of Figures
xvii
CHAPTER 1
father was persuaded by his followers to reject the election results. These
people cited instances of vote rigging, ballot box snatching, harassment
of polling officers by opposing party, impersonation, and voting by
minors. Against all odds, my father conceded defeat. At that young age,
I said to myself that if instances cited by father’s followers were anything
to go by, then something needed to be done.
Frustrated by constant conversations about these alleged electoral
malpractices, I said I was never going to vote again. Suddenly, the
Electoral Commission of Ghana (EC) announced that it was going to
adopt a biometric verification device (BVD) to enhance the country’s
electoral process. According to the EC of the country, the biometric was
going to: assist in detecting and preventing practices of impersonation
and multiple voting; expose electoral offences; provide transparency in
results, and make it very hard for someone to use the particulars of a
different person to vote. With the representation of the biometric in such
a positive light, many Ghanaians went to the polls with hopes, but lit-
tle did the election management body conceive that the biometric would
introduce new challenges into the electoral process.
Now imagine that you confidently walk to the polling station with
hopes that you are going to register or vote only to realize that when
you put your fingers on the biometric technology for authentication or
verification, the biometric fails to recognize your fingers. You try again
and it fails to pick your fingers. You try for the third time, but the tech-
nology indicates that you are not who you say you are. Frustrated with
the technology, you give up. Which means you cannot vote. On a scarier
note, imagine that you go to the polling center to vote only to realize
that the only biometric technology in the voting center has broken down
or batteries of the technology were constantly draining because the tech-
nology performs poorly under dusty, hot, or humid weather conditions.
Or, that the biometric has broken down because election officials did not
obey instructional procedures. As if these breakdowns were not enough,
the printers used during the elections also started breaking down because
they could not take the pressure. The consequence of these breakdowns
or rejections was that people were disenfranchised. An EC official I inter-
viewed, for instance, indicated that:
then come election day it broke down, some people couldn’t use it, some
people had to use the manual registration which was outside the law and
in fact some people got disenfranchised because the machines broke down
1 RECOVERING THE LOST VOICES OF USERS IN LOCALIZATION 3
and when it was rescheduled not all people were able to come back so
these were the initial problems with the use of the device…When you take
the verification device, for example, the printers were just breaking down
like that because they could not take the pressure. If you start printing,
you print 1, 2, 3, 4 then the printer breaks down… the BVD failed and
Superlock Technologies Limited (STL), the technicians, also blamed it on
humidity, high temperature.
If you happen to be near or in the center of this scene, how would you
feel? These anecdotes indicate that the biometric technology broke down
on several levels: (1) biometric performed poorly because it could not
withstand the heat in Ghana; (2) the machine could not read the fin-
gerprints of some voters; (3) training in biometric use didn’t really
help since most users struggled to use the technology on election day;
and (4) user instruction manual was confusing. Realizing the sever-
ity of the problem, the EC and voters started adopting local measures
to salvage the situation: Those who were rejected were asked to use
Coca-Cola, local herbs, and detergents such as OMO to wash their
hands, and canopies were used in some polling stations to control the
temperature.
The biometric breakdowns in Ghana reveal that designing for global
use is challenging. Designing for global users means thinking about the
broader context within which a product or technology will be used.
Broader context, as I use in this book, acknowledges a relationship
between weather conditions (or physical environment), the space, loca-
tion and place of technology use, the users of the technology, how the
technology will be used, what situation will trigger the adoption and use
of the technology, the needs of the users, and when it will be used. This
means there is a need to understand that “context is not about a super-
ficial interaction. It’s about deep engagement [with] and an immersion
in the realities and the complexities of our context” (Douglas, 2017).
Thinking about and engaging in these broad contextual issues have
proven to be daunting tasks for designers, because in most cases the
designers of technologies we use do not even know which user will pur-
chase their products and how those users will even put the technology to
use. In the same way, in most cases, users do not know the designers of
the technology they purchase and use. For instance, the EC officials of
Ghana did not have any knowledge of the company which designed the
biometric technology in use.
4 I. K. DORPENYO