FARIS

PRASETYO
CUSTOMER RELATION SPECIALIST

WORK EXPERIENCE

ABOUT
VERDE RESIDENCES JAKARTA,
Property Managed by Cushman&Wakefield - I am an experienced handling &
Pre Opening Team dealing with a customer, service
Tenant Relation Supervisor I 2015 - Present oriented for hospitality
Tenant Relation Officer - I 2014-2015 management.
I am a hard worker, reliable,
Handling customer request, complaint and provide dynamic, organized person and I
information about residence & facilities. am able to work in a team as
Hand over unit & check list defect to all tenant well as individual at your
Responsible for maintaining effective relationships with company
tenant more than 250 units
Handling and monitoring complaint system &
management system PERSONAL
Identifying and resolving immediate operations issues in INFORMATION
the building area
Maintain effective relations with the owner, Advise about
customer & tenant issues and concerns, Maintain and Jakarta, June 14th 1990
review tenant files Muslim
Handling sales & leasing requirement Single
Plan & Implement monthly training for all staff 169CM - 65KG
Make monthly Report & Staff Schedule Jl. KH. Masmansyur - Tanah
Responsible for handling tenant event Abang. Jakarta Selatan
Indonesia. 12730

CONTACT

+62 87875037190

prasetyofaris70@gmail.co
m
FRASER SERVICE RESIDENCE, JAKARTA EDUCATION
HOUSEKEEPING ATTENDANT I 2012 -2014 BACKGROUND
Responsible & prepares the room for daily cleaning
Replenish amenities according to the operational standards.
2005 - 2008
Anticipate guests’ needs, respond promptly and acknowledge
Tourism High School of 27 Jakarta
all guests, however busy and whatever time of day.
Maintain positive guest relations at all times
2012 - 2013
Be familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries accurately. AKPARJIH - Diploma I
Resolve guest complaints, ensuring guest satisfaction. HOTEL MANAGEMENT
Monitor and maintain cleanliness, sanitation and organization
of assigned work areas

SKILL SET
OAKWOOD PREMIER COSMO - SERVICE RESIDENCE, JAKARTA
HOUSEKEEPING ATTENDANT I 2009 - 2012
Creative spirit
Responsible for the cleanliness and maintenance of work area. Reliable and professional
Responsible for the Hotel property in the work area. Organized
Authorise to enter in guestrooms for cleaning and providing Time management
turndown services as per requirement Team player
Responsible for achieving and exceeding the guest satisfaction Fast learner
score Motivated

INTERNSHIP SCHOOL PROGRAM

OTHERS SKILL
SOMERSET GRAND CITRA - SERVICE RESIDENCE, JAKARTA
ROOM DIVISION I 2007
Ms. World, PowerPoint
Call Center & Data center
Accomplishment & Award System
Residential Management
System
Employee Of The Year - 2014
Hotel System
at Verde Residence Jakarta

References:
Mr. Ahmad - 081519226103
Chief Tenant Relation Verde Residence