Interview Coaching

1. Can you describe about yourself? Tell me about yourself?

Good afternoon, my name is Yu Yu and I am [21] years old and originally from Myanmar. I have over 2 years of
experience working as a Hotel Waitress in Myanmar. I decided to come to Dubai to seek new experiences and
knowledge that will help me improve my life and career. I am a dedicated and hardworking person in F&B, and
I believe that my skills and experience make me a suitable candidate for this position.

2. Where are you staying now? / What is your visa status?

I am currently staying Duai/ Sharga, UAE with 2 months visit visa

3. How long have you been here in UAE?

I have been here in UAE about 2 weeks ago and I was visiting around the famous places of Dubai and studying
the culture.
4. Do you have any friend or family’s members in UAE?

Yes sir, I have some friends who are working in here but no family members.
5. Where did you work before? Can you tell me about your previous jobs experiences? Do you have any
work experience before? Can you describe your previous experience as a waiter?

I have worked at Royal Ruby Hotel's Restaurant for the past two years, where I took orders, served food and
drinks, and ensured customer satisfaction. Before that, I worked at Lotte Hotel as a waiter for a year, doing
similar tasks. These jobs helped me develop strong customer service skills and work efficiently. I am thankful
for these experiences, which have prepared me to be here in the UAE today.

6. How long have you worked there?

I worked at Sedona Hotel2 years (from Feb 2022 to Jan 2023)

7. What is the star rating of your previous hotel?

Yes sir, It a 4 stars hotel with 120 rooms.

8. How many rooms/restaurant/bar/coffee shop/ in there/in your previous hotel?

Yes sir, there are 120 rooms , 2 restaurant, 1 bar, 1 coffee shop and 1 spa in my previous hotel.

9. What are the rooms categories of your previous hotel or hotel name?

Yes sir, there are Standard rooms, deluxe rooms, suites, and executive rooms were available.

10. Total how many team’s member in your outlet/ F&B Department?

In our outlet, the F&B department consists of 12 team members. This includes 1 manager, 1 supervisor, and 10
other staff members who work as waitstaff, bartenders.
11. What is your duties and responsibilities in your previous job?

In my previous job as a waiter, I was responsible for greeting customers and showing them to their tables,
taking accurate food and drink orders, and serving the meals and beverages to guests. I ensured that
customers had everything they needed and were satisfied with their dining experience. Additionally, I
cleared tables and maintained a clean dining area, handled payments, and collaborated with kitchen staff
to ensure orders were correct. I also assisted with opening and closing duties, such as setting up tables
and restocking supplies. Throughout my work, I focused on providing friendly and efficient service to all
guests.

12. What do you know about our hotel? What do you know about our restaurant?

I know that your hotel is known for its excellent customer service and beautiful facilities. Guests enjoy
the fine dining, spa, and comfortable rooms. I've read many positive reviews about the friendly staff and
clean, elegant environment. I'm excited about the chance to work here and be part of such a great team.
 13. Is there any friends who working in our hotel?
If “YES”
Yes, I have a friend who works here. They told me it's a great place to work, and I'm excited to join.

If “NO”

No, I don't have any friends working here, but I heard good things about the hotel and the staff. I'm excited t
join and make new friends.

14. What do you have to do as a waiter/waitress on a daily basis?

Yes sir, I start by setting up the dining area, arranging tables, and making sure everything is clean and ready.
When guests arrive, I greet them, take their orders, and serve their food and drinks. I check on them regularly
to ensure they're happy and refill their drinks as needed. Between serving, I restock supplies and clean up. At
the end of my shift, I tidy up and prepare for the next day. My focus is always on providing great service and
keeping the dining area welcoming.
15.How do you handle multitasking during busy shifts?

I make a list of what needs to be done first. I stay organized and focus on one thing at a time. I also
talk with my team to make sure we're working together. Staying calm helps me handle many tasks at
once.

16.Why do you want to work here?

I want to work in your hotel because I want to use the skills and knowledge I gained from my
previous job experiences. I also want to learn more about food and beverages and grow in my
career.

17.How do you stay organized during a busy shift?

I stay organized during a busy shift by prioritizing tasks, ensuring customer satisfaction, and following a set
process for taking and delivering orders. I communicate clearly with the kitchen staff and coworkers, keep my
work area clean, and plan ahead for busy times to serve customers quickly.
18. What experience do you have with handling cash and processing payments?

In my previous job as a waiter, I handled cash and processed payments regularly. I made sure to get the
order quantities and charges right, so there were no mistakes with the amount collected from customers. I
understand how important it is to handle cash carefully and accurately.

19.Have you ever worked with a point-of-sale (POS) system? If so, which one?

Yes, I have experience working with various types of POS systems, including Micros. I have used different
software with different user interfaces and have found it easy to learn and adapt to new systems quickly.

If your answer is “NO”

I haven't worked with a POS system yet, but I am a quick learner and very comfortable with technology. I am
confident that I can quickly learn to use any POS system with proper training.
20. Do you have any formal training or certifications in food service or hospitality?

Yes, I received training from G&A Hospitality Training Center, where I completed a course in Food and
Beverage (F&B). Additionally, I continuously update my knowledge by researching and studying
modern technology through YouTube and related websites.

21.Why should we hire you for the waitress position?

You should hire me because I love serving people. I have a service mindset, and I
enjoy making customers happy and satisfied. When I see customers happy, it
makes me happy too. If you hire me, you will have a waitress who loves to give
great service.
22. What is your strength and weakness?

My strength is I am very friendly and always make customers feel welcome. I

work quickly and can handle busy times without getting stressed.

My weakness is Sometimes, I focus too much on making everything perfect, which

can slow me down a little. I'm working on finding a good balance.

23. Can you share any achievements or successes from your previous hotel?

Yes sir, In my previous job, I helped improve customer satisfaction scores by

consistently providing friendly and efficient service.

I trained several new staff members who quickly became valuable team members,
thanks to the effective training program I developed.
24. How do you handle wit very difficult customers?
When dealing with difficult customers, I listen carefully to understand their
concerns. I show empathy, apologize if needed, and try to resolve the issue
immediately. If I can't solve it, I’ll report it to the captain or supervisor. My goal is
to ensure guests are satisfied and avoid any negative reviews.
25. Why do you want to be a waitress? What interests you about the waiter position?
I want to be a waitress because I love making people happy. Seeing my
customers satisfied with my service is very motivating for me. It brings me
joy, and that's why I want to work as a waiter.

26. How do you ensure that you are giving the best dinning experience to the customers?
I ensure the best dining experience by following the service procedures and
putting my heart into serving customers.
27. Can you provide examples of your customer service skills and how they would benefit our guests?

I once helped decorate a table for a guest celebrating a special occasion. They were really happy, and it
made their visit special. I think small things like this make a big difference for guests and make their
experience better.
28. What is your expected salary ?

I trust that your organization has a fair salary range for staff members. I would be
happy with whatever offer you consider suitable.

29. How many hours can you work per day?

I can typically work up to 10 hours per day, and on busy days, I can work up to 12 hours. My
availability depends on how busy our operations are. I'm flexible with my schedule.

30. Can you work on your off day or PH days and If someone is absent?

I'm flexible and willing to help maintain smooth operations, even on my days off
or public holidays. If someone is absent, I can step in and assist.
31. How many types of cheese do you know?

I know different types of cheese like cheddar, mozzarella, and parmesan. There
are also soft, semi-soft, hard, and blue cheese varieties.

32. How many types of wine do you know?

I am familiar with various types of wine, including white wine, red wine, sparkling wine, rosé
wine, fortified wine, and dessert wine or sweet wine.

33. How many types spirit do you know?

I am familiar with six types of spirits: whisky, rum, gin, vodka, brandy, and tequila.

34. How many types of whisky do you know?

I know five types of whisky: Scotch, Irish, bourbon, Japanese whisky, and Canadian
35.How do you take customer reservation?

When taking a guest's reservation as a waitress, I start by asking for the date and time
they want. Then I ask how many people will be coming and note down their name. I also
ask for their phone number or email and if they have any special requests. After that, I
repeat everything back to them to confirm. It’s important to make sure all the details are
right. Finally, I thank them and let them know their reservation is confirmed

36.What types of foods/cuisine did you serve in your previous job?

In my previous job, I served a variety of cuisines, including Italian, American, and

Mediterranean dishes. The menu included pasta, burgers, steaks, salads, and seafood. I
am comfortable with a diverse range of foods and enjoy learning about new cuisines.
37. How do you maintain your personal hygiene (clothing, name badge, hair, nails, jewelry, makeup,
odor) during work hours?

During work hours, I make sure to keep my personal hygiene in check. I wear clean clothes and my name
badge. I keep my hair neat, my nails trimmed and clean, and I wear minimal jewelry. I also use light
makeup and avoid strong odors by using deodorant and not wearing strong perfumes. This helps me look
professional and clean.

38.How do you ensure customer satisfaction during their dining experience?

To ensure customer satisfaction during their dining experience, I greet customers warmly and seat them promptly. I
listen carefully to their orders and can suggest dishes if needed. I make sure to serve food and drinks quickly and
accurately. Throughout their meal, I check in regularly to see if they need anything and resolve any issues
immediately. Finally, I thank them for dining with us and encourage them to return, making sure they leave with a
positive impression.

I make sure customers are happy by being friendly and welcoming. I serve them quickly and check if they need
anything. If there’s a problem, I fix it right away so they leave satisfied.
39. How would you handle a difficult customer?

Yes sir , Thank you so much for your question, To handle a difficult customer, I would
stay calm and listen to their concerns carefully. I would show empathy and try to
understand their point of view. I would apologize for any inconvenience and offer
solutions to resolve the issue. If needed, I would involve my senior to ensure the
customer leaves satisfied. My goal is always to make sure the customer feels happy with
our service.

40. What would you do if a customer had a complaint about their meal?

Yes sir , Thank you so much for your question, If a customer had a complaint about their
meal, I would listen to them carefully and apologize for the issue. I would offer to fix the
problem by replacing the meal or finding another solution to make them happy. If
needed, I would involve my supervisor to ensure the customer is satisfied.
41.How do you handle conflicts with coworkers?

I handle conflicts with coworkers by staying calm and talking to them politely. I listen to their side and try
to find a solution that works for both of us. If we can't solve it, I ask a manager for help.

42.What would you do if you noticed a mistake in an order?

If I noticed a mistake in an order, I would apologize to the customer, fix the mistake quickly, and make
sure they get the right order as soon as possible.

43.How do you familiarize yourself with the menu and specials?

I learn the menu and specials by studying them carefully, asking questions if I don’t understand
something, and trying the dishes when possible. I also pay attention to any updates or changes.
44. Can you describe how you would suggest menu items to customers?

I suggest menu items by asking customers what they like and then recommending dishes I think they will
enjoy. I also tell them about popular items and any specials we have.

45.What motivates you to perform well in your job?

I am motivated to perform well in my job because I enjoy making customers happy and I take pride in my
work. Seeing satisfied customers and getting positive feedback makes me feel good and encourages me
to do my best.
 46 .How do you handle stressful situations at work?

I stay calm and focused. I prioritize tasks, communicate clearly with my team, and make sure to attend to customers'
needs quickly. This helps me manage stress and keep things running smoothly.

47.Where do you see yourself in five years?

In five years, I see myself growing in the hospitality industry, possibly in a supervisory role. I want to continue learning
and improving my skills to provide the best service to customers.

48.What makes you a good fit for this position?

I am friendly, hardworking, and have experience in customer service. I work well under pressure and always aim to
make customers happy. I think these qualities make me a good fit for this position.
49 . Are you available to work weekends and holidays?

Yes, I am available to work weekends and holidays. I understand these are busy times for restaurants,
and I am happy to help

50.How flexible is your schedule?

My schedule is very flexible. I can work different shifts, including evenings, nights, weekends, and holidays.
51.Do you have any questions for us?

Yes, I would like to know if you provide an employment visa, medical insurance, food, accommodation, and
transportation.

52.Is there anything else you would like us to know about you?

I believe my skills and experience make me a strong fit for this position. Could you share what the next steps are in th
hiring process?
Show Enthusiasm: Express genuine interest in the job and the restaurant. Employers like to see that you are
excited about the opportunity to work with them.

Highlight Customer Service Skills: Emphasize your ability to make customers feel welcome and valued. Mention any
past experiences where you provided excellent service.

Demonstrate Teamwork: Talk about your ability to work well with others. In a restaurant, teamwork is crucial, so
share examples of how you’ve successfully worked with a team.

Show Flexibility: Restaurants can be busy and unpredictable. Let the interviewer know you can handle a fast-paced
environment and are willing to work flexible hours, including nights, weekends, and holidays.

Prepare for Common Questions: Think about answers to questions like “Why do you want to work here?”, “How
do you handle difficult customers?”, and “What is your experience with handling cash and credit card
transactions?”
Mention Multitasking Abilities: Waiters often have to manage multiple tables at once. Highlight your skills
in handling several tasks efficiently and staying organized under pressure.

Talk About Problem-Solving: Share examples of how you handled difficult situations or resolved customer
complaints in the past. This shows you can stay calm and find solutions when challenges arise.

Mention Multitasking Abilities: Waiters often have to manage multiple tables at once. Highlight your skills
in handling several tasks efficiently and staying organized under pressure.

Talk About Problem-Solving: Share examples of how you handled difficult situations or resolved customer
complaints in the past. This shows you can stay calm and find solutions when challenges arise.
Discuss Attention to Detail: Mention how you ensure orders are accurate and that you pay attention to
customers' needs. This can help prevent mistakes and improve customer satisfaction.

Emphasize Communication Skills: Good communication is key in a waiter’s job. Talk about how you clearly
and politely interact with customers and colleagues.

Show Knowledge of the Menu: If possible, familiarize yourself with the restaurant’s menu before the
interview. This shows you are proactive and prepared.

Be Professional and Polite: Use good manners and show respect throughout the interview. Your attitude
during the interview can reflect how you will treat customers.
1. Positive Feedback: If the interviewer expressed enthusiasm about your qualifications,
experience, or how well you fit the company culture, it's a good sign.

2. Engagement: If the interviewer was actively engaged in the conversation, asked detailed
questions, and showed interest in your responses, it typically means they were interested in
learning more about you.

3. Next Steps: If the interviewer discussed next steps in the hiring process, such as mentioning
follow-up interviews, assessments, or reference checks, it suggests that they are considering
you as a potential candidate.

4. Timeline: If they provided a timeline for when you can expect to hear back from them, that's a
positive indicator. It shows that they have a plan in place for moving forward.

5. Feedback on Fit: Sometimes, interviewers will give hints about how well you might fit into the
team or role. Positive remarks about your skills, experience, and potential contributions are
encouraging.

6. Follow-Up Communication: If the company reaches out to you after the interview for
additional information, clarifications, or to schedule another round, it's a good sign that they
are still interested in your candidacy.
1. Alright ! Thank you for coming the interview!

2. We will provide you the accommodation, transportation, employment visa, employee ID.

3. Your basic salary will be around 1100 AED or something.

4. The hiring team will contact you soon?

5. Please check your emails within 2 or 3 days