Bill date Account number Bill reference Page

11 Feb 2021 115515035 V01842966491 1 of 5

HELLO DEQA
MRS DEQA J. DIRIYE Here's your bill for February. Thanks for being
28 HUDSON CLOSE, WHITE CITY ESTATE
LONDON an EE customer – we hope you're enjoying your
W12 7LX services.

Your last bill: This bill: Your recent bills:

£36.06

 You paid in full

Thanks for paying
£ 36 .06 Feb

Jan
£36.06

£36.06

by Direct Debit
We'll take this on Dec £36.00
or after 19 Feb

£36.00 £0.06
Monthly charges Charges outside your Allowances

› Includes all monthly charges and any recurring add ons › Includes out of allowance usage charges of £0.06.

see more details of this on page 3

WANT TO KNOW YOUR

BALANCE ON THE GO?
You can use our text service to quickly and easily access
your account information. Simply text BALANCE to 150
for balance and allowances, including data usage or
text BILL to 150 to check your bill amount and recent
payments.
 Bill date Account number Bill reference Page
11 Feb 2021 115515035 V01842966491 2 of 5

HOW TO GET IN TOUCH EVERYTHING OK?

Manage your account using My EE If not, let us know. You can call Customer Services on
My EE is the easiest way to look after your account. 150 free from your EE phone or 07953 966 250 from
You can: any other phone. If we haven't been able to resolve
your complaint within eight weeks of you making it, you
› check your data can contact 'Ombudsman Services: Communications'.
› manage and pay bills They provide a free independent dispute resolution
service, and you can contact them on 0330 440 1614,
› gift data to anyone on your family account
or at ombudsman-services.org/communications
› see your upgrade options
› see itemised calls and texts For online purchases, you can also contact the Online
Dispute Resolution service at
To get the My EE app text APP to 150 or register ec.europa.eu/consumers/odr
online at ee.co.uk/myee
For more information about how we deal with
Need to call us? complaints and how to get in touch, you can view our
Call 150 free from your EE phone or 07953 966 250 from any Customer Complaints Code online at
other phone (charges may apply). ee.co.uk/complaints

Need to write to us?

Our address is: EE Customer Services, 6 Camberwell Way,
Sunderland, Tyne and Wear, SR3 3XN. Please include your
account number, day and evening contact number, name and
address.
HOW YOU PAY
Thanks for paying by Direct Debit. Please see page 1 for
when payment will be taken. You will see EE Limited on your
bank statement when payment is taken.

Understanding my bill All other ways to pay

Please visit ee.co.uk/billhelp for help understanding For a full list of ways to pay go to ee.co.uk/waystopay
everything about bills and payments: how to view your bill,
how to check data usage and more. EE Limited (registered in England no. 02382161)
Registered Office: Trident Place Mosquito Way Hatfield
Each individual charge or credit on your bill is shown in
Hertfordshire AL10 9BW
pounds and pence and is rounded to three decimal places.
As such the value may be rounded up or down by a penny.

Requesting an alternative format bill

You can receive your bills in either braille, large print or
audio CD.

To order your bill in an alternative format, you or someone

acting on your behalf can call Customer Services on 150
free from your EE phone or 07953 966 250 from any other
phone. You can also log into My EE to request your bill in your
preferred format. We also offer Text Relay or BSL Video Relay
as a way to contact our Customer Services teams. Find out
more about these services at ee.co.uk/accessibility
 Bill date Account number Bill reference Page
11 Feb 2021 115515035 V01842966491 3 of 5

HOW WE WORKED OUT YOUR BILL

Number & User Plan type Cost

Total £36.06

07828 511882 (p.3) SIM Plan 50GB £20 24m £18.06

MRS DEQA J DIRIYE
07904 967400 (p.3) SIM Plan 50GB £20 24m £18.00
MRS DEQA J DIRIYE

Your EE Plan and add-ons 07828511882 – MRS DEQA J DIRIYE £18.06

› 50GB of data on a 4G plan
› Unlimited standard mins & Monthly charges 11 Feb – 10 Mar
texts in the UK plus EU
SIM Plan 50GB £20 24m: £20.00 (before discount) £18.00
› Fair usage policy applies
Includes 10% Add Line discount of -£2.00
To find out more visit
ee.co.uk/myee
What you've used
Out of allowance usage charges £0.06
Included with EE
› 1GB data boost
› 10GB free UK and EU data OUT OF ALLOWANCE SUMMARY– see the details on page 5
› X2 data add-on Type Used Cost
› London Underground WiFi
Texts 1 0.060

Totals 1 £0.06

WITHIN ALLOWANCE SUMMARY

Type Used Allowance

Calls - including roaming 30260:00 Unlimited mins

Texts - including roaming 25 Unlimited texts

Data 111.00 GB

Plan Allowance 50.00 GB

Data Boost 61.00 GB

*This bill may not include your most recent calls or text messages.

Your EE Plan and add-ons 07904967400 – MRS DEQA J DIRIYE £18.00

› 50GB of data on a 4G plan
› Unlimited standard mins & Monthly charges 11 Feb – 10 Mar
texts in the UK plus EU
SIM Plan 50GB £20 24m: £20.00 (before discount) £18.00
› Fair usage policy applies
Includes 10% Add Line discount of -£2.00
To find out more visit
ee.co.uk/myee
 Bill date Account number Bill reference Page
11 Feb 2021 115515035 V01842966491 4 of 5

What you've used

Included with EE
Out of allowance usage charges £0.00
› X2 data add-on
› London Underground WiFi
WITHIN ALLOWANCE SUMMARY
Spend Cap Type Used Allowance

› You have a Spend Cap

£0.00 on 14 Jul Calls - including roaming 98921:00 Unlimited mins

To find out more visit

ee.co.uk/spendcaps Texts - including roaming 27 Unlimited texts

Data 100.00 GB

Plan Allowance 50.00 GB

Data Boost 50.00 GB

*This bill may not include your most recent calls or text messages.

Your total charges £36.06

(Including applicable taxes. This is not a VAT invoice.)
 Bill date Account number Bill reference Page
11 Feb 2021 115515035 V01842966491 5 of 5

WHAT YOU USED: THE DETAIL

07828511882 – MRS DEQA J DIRIYE

Texts – outside allowance

When To Cost (£)

Thursday, 14 Jan
13:05 004796954867 0.060

Total texts outside allowance £0.060