Bill date Account number Bill reference Page

11 Apr 2021 115515035 V01862546526 1 of 5

HELLO DEQA
MRS DEQA J. DIRIYE Here's your bill for April. Thanks for being an
28 HUDSON CLOSE, WHITE CITY ESTATE
LONDON EE customer – we hope you're enjoying your
W12 7LX services.

Your last bill: This bill: Your recent bills:

£36.65

 You paid in full

Thanks for paying
£ 37 .21 Apr

Mar
£37.21

£36.65

by Direct Debit
We'll take this on Feb £36.06
or after 19 Apr

£36.42 £0.79
Monthly charges Charges outside your Allowances

› Includes all monthly charges and any recurring add ons › Includes out of allowance usage charges of £0.79.

see more details of this on page 3

WANT TO KNOW YOUR HAVE YOU HEARD THE NEWS?

BALANCE ON THE GO?
We've teamed up with BT to bring you an incredible
connection whether you're at home or on the go.
You can use our text service to quickly and easily access
You're already on the UK's most reliable network and now
your account information. Simply text BALANCE to 150
we can bring you BT broadband with speed, strength and
for balance and allowances, including data usage or
security.
text BILL to 150 to check your bill amount and recent
payments.
Find out more at www.ee.co.uk/winning
 Bill date Account number Bill reference Page
11 Apr 2021 115515035 V01862546526 2 of 5

HOW TO GET IN TOUCH EVERYTHING OK?

Manage your account using My EE If not, let us know. You can call Customer Services on
My EE is the easiest way to look after your account. 150 free from your EE phone or 07953 966 250 from
You can: any other phone. If we haven't been able to resolve
your complaint within eight weeks of you making it, you
› check your data can contact 'Ombudsman Services: Communications'.
› manage and pay bills They provide a free independent dispute resolution
service, and you can contact them on 0330 440 1614,
› gift data to anyone on your family account
or at ombudsman-services.org/communications
› see your upgrade options
› see itemised calls and texts For online purchases, you can also contact the Online
Dispute Resolution service at
To get the My EE app text APP to 150 or register ec.europa.eu/consumers/odr
online at ee.co.uk/myee
For more information about how we deal with
Need to call us? complaints and how to get in touch, you can view our
Call 150 free from your EE phone or 07953 966 250 from any Customer Complaints Code online at
other phone (charges may apply). ee.co.uk/complaints

Need to write to us?

Our address is: EE Customer Services, 6 Camberwell Way,
Sunderland, Tyne and Wear, SR3 3XN. Please include your
account number, day and evening contact number, name and
address.
HOW YOU PAY
Thanks for paying by Direct Debit. Please see page 1 for
when payment will be taken. You will see EE Limited on your
bank statement when payment is taken.

Understanding my bill All other ways to pay

Please visit ee.co.uk/billhelp for help understanding For a full list of ways to pay go to ee.co.uk/waystopay
everything about bills and payments: how to view your bill,
how to check data usage and more. EE Limited (registered in England no. 02382161)
Registered Office: Trident Place Mosquito Way Hatfield
Each individual charge or credit on your bill is shown in
Hertfordshire AL10 9BW
pounds and pence and is rounded to three decimal places.
As such the value may be rounded up or down by a penny.

Requesting an alternative format bill

You can receive your bills in either braille, large print or
audio CD.

To order your bill in an alternative format, you or someone

acting on your behalf can call Customer Services on 150
free from your EE phone or 07953 966 250 from any other
phone. You can also log into My EE to request your bill in your
preferred format. We also offer Text Relay or BSL Video Relay
as a way to contact our Customer Services teams. Find out
more about these services at ee.co.uk/accessibility
 Bill date Account number Bill reference Page
11 Apr 2021 115515035 V01862546526 3 of 5

HOW WE WORKED OUT YOUR BILL

Number & User Plan type Cost

Total £37.21

07828 511882 (p.3) SIM Plan 50GB £20 24m £19.00

MRS DEQA J DIRIYE
07904 967400 (p.4) SIM Plan 50GB £20 24m £18.21
MRS DEQA J DIRIYE

Your EE Plan and add-ons 07828511882 – MRS DEQA J DIRIYE £19.00

› 50GB of data on a 4G plan
› Unlimited standard mins & Monthly charges 11 Apr – 10 May
texts in the UK plus EU
SIM Plan 50GB £20 24m: £20.24 (before discount) £18.21
› Fair usage policy applies
Includes 10% Add Line discount of -£2.03
To find out more visit
ee.co.uk/myee
What you've used
Out of allowance usage charges £0.79
Included with EE
› 1GB data boost
› 10GB free UK and EU data OUT OF ALLOWANCE SUMMARY– see the details on page 5
› X2 data add-on Type Used Cost
› London Underground WiFi
Calls 0:04 0.670

Texts 2 0.120

Totals £0.79

*Calls to service numbers starting 084, 087, 09 and 118 consist of

a 65p per minute access charge from EE, plus a service charge set
by the company you called. See ee.co.uk/ukcalling for more details

WITHIN ALLOWANCE SUMMARY

Type Used Allowance

Calls - including roaming 45746:00 Unlimited mins

Texts - including roaming 83 Unlimited texts

Data 111.00 GB

Plan Allowance 50.00 GB

Data Boost 61.00 GB

*This bill may not include your most recent calls or text messages.
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Your EE Plan and add-ons 07904967400 – MRS DEQA J DIRIYE £18.21

› 50GB of data on a 4G plan
› Unlimited standard mins & Monthly charges 11 Apr – 10 May
texts in the UK plus EU
SIM Plan 50GB £20 24m: £20.24 (before discount) £18.21
› Fair usage policy applies
Includes 10% Add Line discount of -£2.03
To find out more visit
ee.co.uk/myee
What you've used
Out of allowance usage charges £0.00
Included with EE
› X2 data add-on
› London Underground WiFi WITHIN ALLOWANCE SUMMARY
Type Used Allowance
Spend Cap
Calls - including roaming 114234:00 Unlimited mins
› You have a Spend Cap
£0.00 on 14 Jul
Texts - including roaming 13 Unlimited texts
To find out more visit
ee.co.uk/spendcaps
Data 100.00 GB

Plan Allowance 50.00 GB

Data Boost 50.00 GB

*This bill may not include your most recent calls or text messages.

Your total charges £37.21

(Including applicable taxes. This is not a VAT invoice.)
 Bill date Account number Bill reference Page
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WHAT YOU USED: THE DETAIL

07828511882 – MRS DEQA J DIRIYE

Calls – outside allowance

When To Min:Sec Cost (£)

Thursday, 08 Apr
*16:34 08448229154 Access Charge 0:04 0.670
Service Charge 0.005

Total calls outside allowance £0.675

*Calls to service numbers starting 084, 087, 09 and 118

consist of a 65p per minute access charge from EE, plus
a service charge set by the company you called. See
ee.co.uk/ukcalling for more details.

Texts – outside allowance

When To Cost (£)

Thursday, 11 Mar
08:34 00306944819883 0.060
08:34 00306944819883 0.060

Total texts outside allowance £0.120