TechCiti Software Consulting Private Limited

ABOUT THE ORGANISATION

An overview

TechCiti is a vast comprehensive information technology services and solutions platform that
digitally transforms business operations, enhances customer engagement and augments
operational efficiency for its customers all over the world. TechCiti offers an integrated
portfolio of products, solutions and services. It serves more than 1500 customers ranging
from Fortune 500 companies to emerging start-ups. Techciti Technologies Private Limited
has evolved as one of the leading Managed Service Provider (MSP’s) in APAC region. While
TechCiti Software Consulting Private Limited has evolved in providing a comprehensive suite
of solutions and services ranging from customised software and web development , software
and web application testing . We have achieved key milestones in expanding our satisfied
customer base through-out APAC region. Our teams have a unique blend of functional and
operational knowledge, along with technical expertise and result-oriented management
experience ranging from Application Development to end to end IT Implementation projects.
Our organisation derives its strength from its strong leadership team focused on inspiring an
environment of entrepreneurial culture seeped in delivering exceptional value to the
customers.

The company network portfolio consists two companies “TechCiti Technologies Private
Limited” and “TechCiti Software Consulting Private Limited “. TechCiti Technologies Private
Limited being the parent company and TechCiti Software Consulting Private Limited being
the deemed subsidiary of TechCiti Technologies Private Limited.

Through a well-defined development, support and quality framework, TechCiti consults

companies on their technology roadmap and implements, supports and maintains business-
critical applications and the underlying infrastructure. The company brings along in-depth
expertise and robust experience in IT Infrastructure Management, Digital Experience
Management, Digital Networking, Automation solutions, Cloud services, performance
management, Cloud Security Solutions, Global Network Software Solutions , customised web
,product and application development , technology consulting , web- publishing and
maintenance-services.

Our Vision

Our vision is to enable people and organizations realize their potential reinventing their
engagement in defining the future using - technology.

Our Mission

Our mission is to achieve the leading position as a distinguished & absolute end-to-end
information technology infrastructure & service provider. We want to develop with
profitable growth through superior Customer service, Innovation, Quality and Commitment.

Our Alliances and Partnerships

Our alliances have played a critical role in our drive for ecosystem-based innovation. Our
service offerings and solutions across industry verticals are strengthened by alliances with
global technology vendors, customers, and niche solution providers.

We are partnered with Riverbed, Lavelle, DellEMC, Hewlett Packard Enterprise, Adobe,
Cisco, and Intel.

Riverbed Technology

Riverbed Technology is a San Francisco (USA) based giant IT development company, ranked
3rd after Cisco and HPE providing networking solutions throughout the globe.

TechCiti engages with riverbed as a technology partner on a broad portfolio and to promote
its solutions related to digital networking solutions and SD-WAN (Software -defined WAN)
solutions.
Riverbed provides a fully unified and integrated platform that eliminates trade-offs and helps
customers rethink possible. the Riverbed Digital Performance Platform helps transform the
way customers run the powerful network- and cloud-based apps that connect people,
businesses, and experiences in our digital world. TechCiti’s service and consulting portfolio
of Riverbed -based solutions encompass:

 SD-WAN (Software- Defined WAN) – Steel Fusion

 Cloud Performance Management Products - SteelCentral Atternity, SteelCentral

AppInternals, SteelCentral Netprofiler , SteelCentral Appresponse .
 End-User experience management products – SteelCentral Atternity, , SteelCentral
Appresponse 11 , SteelCentral AppInternals

 Application Performance management Software – Steel Central

 Network Performance management – SteelCentral (NetProfiler,NetProfiler Advanced

Security Module)

 Infrastructure Management – Steel Central ( NetAuditor, NetIM,NetPlanner),

SteelScript

 Unified Communication Management – SteelConnect , SteelHead

 2019 – TechCiti is awarded as the platinum technology and solution partner of

Riverbed.

Intel

Intel Corporation (commonly known as Intel and stylized as intel) is an American

multinational corporation and technology company headquartered in Santa Clara, California,
in the Silicon Valley. It is the world's second largest and second highest valued semiconductor
chip manufacturer.

TechCiti’s relationship with Intel evolved to the present-day focus of jointly delivering Next-
Generation IT Solutions & Services to many industry domains.
Techciti engages with Intel across a broad portfolio - resells all products. Its products include
server and storages, processors and its other products.

Following are the key highlights of the partnership:

 2013 - TechCiti was awarded Platinum Technology Partner of Intel

 2015 – TechCiti was awarded Platinum Technology Partner of Intel
 2016 - TechCiti was awarded Platinum Technology Partner of Intel
 2017 – TechCiti was awarded Platinum Technology Partner of Intel
 2018 - TechCiti was awarded Platinum Technology Partner of Intel

Cisco Systems

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in

San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells
networking hardware, telecommunications equipment and other high-technology services and
products. Through its numerous acquired subsidiaries, such as OpenDNS, WebEx, Jabber and
Jasper, Cisco specializes into specific tech markets, such as Internet of Things (IoT), domain
security and energy management. Cisco is incorporated in California.

TechCiti’s relationship with Cisco has evolved to the present-day focus of jointly delivering
Next-Generation IT Solutions & Services to many industry domains across the globe. TechCiti
has direct presence PAN India & deployment capabilities of Cisco-based solutions nationwide.

TechCiti’s service and consulting portfolio of Cisco-based solutions encompass:

 Data Center Transformation: Velocity – Software Defined Infrastructure

 Network Transformation: Sensus SDN (ACI & DNA), NetBot

 Cloud: Utility for Everything(U4X) – Private-Hybrid-Public, Pay-per-use, enables Next

Generation Datacentres,

 Communications & Collaboration

 Internet of Things: Connected Factories, Smart Cities, Transportation optimization.

TechCiti provides innovative business consulting along with deep Cisco expertise to deliver
complex global IT transformation projects. TechCiti can also help run these environments with
our industry leading IT services organization.

TechCiti Technologies Private Limited remotely manages a customer's IT infrastructure and/or

end-user environment , typically on a proactive basis and under a subscription model. TechCiti
has become a pioneer in providing distinguished end-to-end IT Infrastructure Solutions to its
customers through its business functions.

Dell EMC

Dell EMC (EMC Corporation until 2016) is an American multinational corporation

headquartered in Hopkinton, Massachusetts, United States. Dell EMC sells data storage,
information security, virtualization, analytics, cloud computing and other products and
services that enable organizations to store, manage, protect, and analyse data. Dell EMC's
target markets include large companies and small- and medium-sized businesses across
various vertical markets. The company's stock (as EMC Corporation) was added to the New
York Stock Exchange on April 6,1986 and was also listed on the S&P 500 index. EMC had
over 70,000 employees and was the world’s largest provider of data-storage systems by market
share.

Techciti engages with EMC across a broad portfolio - resells all products and solutions.
TechCiti also works with all the group companies – Dell for Innovative PC and devices, DELL
EMC for IT Solutions, Pivotal for Software Development, RSA and SecureWorks for security
solutions, Virtustream for Cloud solutions and VMWare for mobility solutions.

Hewlett Packard Enterprise

The Hewlett Packard Enterprise Company (commonly referred to as HPE) is an American

multinational enterprise information technology company based in San Jose, California [2],
founded on 1 November 2015 as part of splitting of the Hewlett-Packard company. HPE is a
business-focused organization with two divisions: Enterprise Group, which works in servers,
storage, networking, consulting and support, and Financial Services. On 4 December HPE
reported FY2018 net revenue of $30.9 billion, up 7% from the prior year period.

The split was structured so that the former Hewlett-Packard Company would change its name
to HP Inc. and spin off Hewlett Packard Enterprise as a newly created company.

Hewlett Packard Enterprise is transforming industries, markets, and lives, enabling customers
to use technology to reduce the time it takes to turn ideas into value. HPE makes IT
environments more efficient, productive, and secure, ensuring fast and flexible responses to a
rapidly changing competitive landscape. With industry-leading positions in servers, storage,
wired and wireless networking (with Aruba Networks), converged systems and Cloud, it now
offers HPE Flexible Capacity and customized financing solutions and strategy. HPE Software,
one of the largest pure-play software companies, provides the broadest portfolio designed to
address customer challenges across Hybrid Cloud, IT Operations Management, Security, Big
Data & Analytics and DevOps. Whatever the size of your organization – from global
enterprises to local start-ups – HPE will enable an overhaul from traditional technology
platforms to the IT systems of the future.

Adobe

Adobe Inc. (/əˈdoʊbiː/ ə-DOH-bee) is an American multinational computer software company

headquartered in San Jose, California. It has historically focused upon the creation of
multimedia and creativity software products, with a more recent foray towards digital
marketing software. Adobe is best known for its Adobe Flash web software ecosystem,
Photoshop image editing software, Adobe Illustrator vector graphics editor, Acrobat Reader,
the Portable Document Format (PDF), and Adobe Creative Suite, as well as its successor
Adobe Creative Cloud.

Adobe was founded in December 1982 by John Warnock and Charles Geschke, who
established the company after leaving Xerox PARC in order to develop and sell the PostScript
page description language. In 1985, Apple Computer licensed PostScript for use in its
LaserWriter printers, which helped spark the desktop publishing revolution.
Adobe gives everyone - from emerging artists to global brands - everything they need to design
and deliver exceptional digital experiences. We empower people to create beautiful and
powerful images, videos, and apps, and transform how companies interact with customers
across every screen. Adobe Creative Cloud, Document Cloud, and Experience Cloud bring
together our design expertise with customer intelligence to deliver experiences that get results.
With a robust platform that’s powered by advanced science, a thriving community of partners
and developers, and a culture that’s passionate about pushing the boundaries of what’s possible
with our products, Adobe is changing the world through digital experiences.

History of the Organisation

TechCiti Technologies Private Limited was incorporated in the year of 2013.

The company network includes two companies “TechCiti Technologies Private Limited” and
“TechCiti Software Consulting Private Limited “. TechCiti Technologies Private Limited
being the parent company and TechCiti Software Consulting Private Limited being the
deemed subsidiary of TechCiti Technologies Private Limited and was incorporated in the
year of 2018.

Key achievements and Milestones

2013 – TechCiti started its journey by partnering with Intel as their technology partners and
resellers.

2013 - TechCiti awarded Platinum Partner of Intel

2014 – TechCiti partnered with Adobe, DellEMC ( formerly Dell ) ,

2015 – TechCiti awarded Platinum Partner of Intel

2016 - TechCiti awarded Platinum Partner of Intel

2016 - Created PAN India presence by opening branch offices in Chennai, Pune and Delhi

2016 – Started web and application development for clients .

2017 - Developed its own ERP based software application related to HRMS ( Humam
Resource Management System). At present we have more than 1500+ corporate subscribers .

2017 – Partnered with HPE as Technology Partners

2017 – TechCiti awarded Platinum Partner of Intel

2018 – Developed a Web based ERP application related to Visitor Management System named
“ e- Visitor”. At present we have more than 1500+ corporate subscribers .

2018 - TechCiti awarded Platinum Partner Intel

2018 - TechCiti Technologies Private Limited established its deemed subsidiary TechCiti
Software Consulting Private Limited.

2018 - TechCiti signed a partnership with Riverbed and has become their sole partners for
the Asia Pacific region

2019 – We developed an ERP based accounting software .

2019 - TechCiti awarded the platinum partner of Riverbed.

2019-In the race to expand in the Global market , Techciti made its first milestone by getting
the award of “Growth Partner for APAC ( Asia -Pacifc) of Riverbed” .” .

In the coming years , as TechCiti believes “Technology is boundless….” , will be exploring

and making a global presence .

Operations of the Organization

The operation of the company is associated with providing managed services and software
development.We offer a wide range of services to build a solution that is right our clients
business needs. We have a satisfied client base throughout PAN India and Asia Pacific
locations . We are associated with many Multi National as well as Fortune 500 companies
namely Versa Networks, Tekion, Vimeo , Dr. Reddy’s , TechMahindra , BVG India
,Riverbed India Pvt Ltd., HPE , Indian Institute of Science (IISC) and many more . A
Business Unit of Techciti Technologies Pvt.Ltd. named TechCiti Software Consulting
Pvt.Ltd. is an service and application development based organization .Customised Software
development involves product development or application development for the other
companies based on their own requirements as well as inhouse ERP Software development
which we sell to the other companies on subscription basis .We have been building cross-
channel Services & solutions for clients and organizations who are just expanding into more
than one channel. TechCiti Software Consulting Pvt.Ltd. also offers technology consulting
,application maintenance & support .

Objectives of the organisation:

 To emerge as a global leader in the field of software solutions and services.

 To sustain a leadership position and gain market share in our existing product or
service offerings and continuously upgrading them by adapting to new technologies.
 To continuously benchmark and partner with the global leaders to usher in futuristic
products and services.
 To be a good corporate citizen by inculcating high degree of ethics in its business
practices

Strengths and Strategies:

 A commitment to our core values has helped us build long – term ,value centric
relationship with customers.
 Continuously re-skilling, training and building the capabilities of our employees to be
future-ready.
 “Future proofing” your business by making the required business model changes and
building innovative alliances within an ecosystem of strategic partners.

Structure of the organisation

Organizational structure affects organizational action in two ways:

It provides the foundation on which standard operating procedures are determined

It determines the job role of the employees and the key responsibilities which they have to take
on a regular basis to ensure the smooth functioning of the organisation.
A functional organizational structure is a structure that consists of activities such as

coordination, supervision and task allocation. The organizational structure determines how the
organization performs or operates. The term organizational structure refers to how the people
in an organization are grouped and to whom they report. One traditional way of organizing
people is by function. Some common functions within an organization include production,
marketing, human resources, and accounting. The Figure below provides the details about

the structure of TechCiti.

Products and Services offered by the Organization

 Managed Services – Managed services include :

 Infrastructure Management Services

 Data Centre Management Services
 Managed Network Services
 Managed Security services
 Managed customer experience
  Consulting Services
 Cloud Services
 Managed Collaboration and Productivity Services
 Digital Infrastructure and Networking Services
 Digital Infrastructure Security
 Technical Support & Services

 Enterprise Software Solutions

 Web Application Development

 Application Maintenance & Support

 Cloud Web Services

Managed Services

A managed service provider (MSP) is a company that remotely manages a customer's IT

infrastructure and/or end-user systems, typically on a proactive basis and under a subscription
model . We are MSP’s for small and medium – sized business as well as large enterprises.

Our managed services include:

Infrastructure Management Services –

IT infrastructure refers to the composite hardware, software, network resources and services
required for the existence, operation and management of an enterprise IT environment. The
back-end of an IT infrastructure can be split into three main elements: network, storage and
computing.

Investing in IT infrastructure—consisting of hardware and software components such as

servers, storage, virtualization and network software—is as essential, as it is expensive.
TechCiti offers the invaluable and inventive choice of enlisting IT Infrastructure as a service
— thus freeing enterprises from having to acquire their own IT infrastructure.
Not only are TechCiti infrastructure services are robust and reliable, they render your
business highly agile and adaptable, capable of delivering user-experiences that are un-
interrupted and responsive

Data Centre Management Services :

Our managed data centre services transform the businesses data centre management,
automation, and IT operations as they transition to a hybrid IT environment. We provide the
right people, processes, security, and technology across on-premise, cloud, and networks to
optimise your cloud and IT infrastructure. We offer full management and automation
capabilities, so the businesses can focus on strategic initiatives. Drive innovation for the
business without spending unnecessary time on day-to-day operations.

Managed Network Services - Managed Network Services provide proactive, highly

automated operational management, and monitoring of multivendor, multi-technology
enterprise networks. Businesses can rely on our networking expertise, ongoing investment,
and strategic vendor partnerships to ensure your infrastructure performs and is ready to deliver
the desired business outcomes.

Managed Security Services: We offer consistent services to manage and optimise the security
infrastructure. Organisations face a complex threat landscape with an increasing rate of
cyberattacks. Mobility bring the own device, virtualisation, the cloud, and social media have
opened new doors into the organisation. We provide businesses with the cybersecurity
expertise and experience that they need to secure their organisation. Take advantage of our
comprehensive digital security solutions that span your IT infrastructure, on-premises and in
the cloud, to respond swiftly to any security incident.

Managed Customer Experience - Embrace digital and improve the customer experience to
differentiate the businesses in the market. Our Managed Customer Experience Services
provide you with the right combination of people, processes, and technology to support our
the business objectives.

Cloud services: Network-centric, highly secure private and public cloud services. Our cloud
services meet today’s business and IT challenges, speed up development and transformation,
and lower costs. They also mitigate business risks by providing secure, responsive, high-
availability infrastructure which can respond to unexpected demand or market downturns.
We deliver our cloud services on our fully managed delivery platform. Hosted within the
client’s data centre or ours, the Managed Cloud Platform comprises industry-leading
hardware and software, coupled with virtualisation technology, operating system software,
and CloudControl. CloudControl is our cloud management system which provides
operational control and automation of cloud resource provisioning, orchestration,
administration, and billing.

Managed Collaboration and Productivity Services - Effective collaboration and

communications require streamlined operations and tools to drive adoption and evolve the
user experience. We provide end-to-end, flexible, and cost-effective collaboration
technology solutions that are future-proof and enable digital workplaces for today and
tomorrow. As a leading provider of modern collaboration technologies, we are uniquely
positioned to advise, design, deploy, integrate, manage, and co-innovate for our clients in
complex multivendor environments. We manage multivendor collaboration solutions
including voice, video, messaging, presence, and conferencing with on-premise, hosted,
cloud, or hybrid deployment models.

Consulting Services: To keep pace in the digital age while controlling costs and mitigating
business risks, you can no longer depend on the past as a guide for the future. We help
businesses create and execute strategies to unlock opportunities, optimise processes, and
uncover cost savings.
Digital Infrastructure & Networking Services : Through our strategic partnerships and
expert skills, we help you optimize your digital transformation, with cloud optimised hybrid
WAN and SD- WAN solutions.

Digital infrastructure Security: Digital infrastructure security combines digital

infrastructure and cybersecurity, embedding security controls and preventative measures to
ensure secure-by-design. It majorly focuses on implementing firewalls and deploying cloud,
data centre, server and database security that are all essential in protecting the IT
environment of an enterprise.

Technical Support & Services – Technical expertise and resources effectively integrated
within your IT environment.

Staying relevant in the rapidly evolving digital age isn’t optional. Design and deployment of
new technology can be challenging, and it’s often not practical to do it yourself. You need an
experienced strategic partner to support your successful digital transformation. We help you
deploy your solutions effectively and efficiently through our technical skills, and our project
and program management capabilities.

Application Development:

Application Development has been one of the core services of TechCiti Software Consulting
Pvt.Ltd. . From simple web applications to complex enterprise applications and mobile
based applications we have catered to a wide range to customers. We focus on creating
customer oriented software applications. We have developed business applications with
complex workflows to suit customer requirements. Our technical experts and project
management team guides from the initial step of a business idea to implementation of a
cost-effective software solution. The applications are designed, tested and deployed to
complete satisfaction of the clients. We have successfully served more than 500 + customers
throughout India.
Our areas of expertise are:

 Custom application development

 Application re-engineering
 Enterprise level software application development
 Application extension and up-gradation to make it more scalable for future business
needs
 Web based application development using technologies like PHP, HTML, CSS,
MySQL, jQuery,Bootstrap ,Angular JS , Java ,Chatbot. Artificial Intelligence (AI) and.
Machine Learning Augmented Reality (AR).
 Mobile based application development using technologies like Android, Java, Cordova

Enterprise Software Solutions:

We have deployed database applications on various frameworks for sectors like retail,
logistics and supply chain. Development of CRM/ERP systems with cloud connectivity has
been our forte.

Application Maintenance & Support:

Application and software support is a vital element towards increasing and extending the life
of the applications. We have been adopting perfect method to ensure that our customers
receive effective, and affordable experience .Our application and software maintenance
services in India and around the world that allow our clients to evolve their software with
changing business needs, decrease the system downtime, and in the process increase and
extend the life of the application.

Key Features of Our Application Maintenance:

 Improves quality and reduces cost

  Improves the customer experience
 Comprehensive set of action packs
 Improves time-to-time business agility
 Real-time solutions through 24x7 support
 Maintain efficiency by working with us on issues
 Around-the-clock problem diagnosis and resolution
 Delivers improved manageability, and audit tracking

Cloud Web Services:

In today’s extremely challenging business environment, it is required to deploy services and

value quickly in order to extend our competitive edge. The only way to meet these
challenges is through implementing cloud-based services, as it comes with an advantage of
greater collaboration, communication and cost savings. Cloud-based services helps our
clients meet the demands of both their customers and internal knowledge workers in a more
efficient, innovative and cost -effective way.
Our Products:

Our key products are:

 Human Resource Management Software

 Visitor Management Software
 Sales Management Software

Human Resource Management System:

Our HRMS (Human Resource Management System) is a combination of systems and

processes that connect human resource management and information technology through HR
software. The function of the human resources department involves tracking employee
histories, skills, abilities, salaries, and accomplishments. It is designed for Windows
platform.

Fig. Shows the key Features of our HRMS Software

Our HRMS modules assist with:

 Managing payroll
 Recruitment and onboarding
 Gathering, storing, and accessing employee information
  Keeping attendance records and tracking absenteeism
 Performance evaluation
 Benefits administration
 Learning management
 Employee self-service
 Employee scheduling
 Analytics and informed decision making

This ERP software is customisable as per the clients business size and needs. We have
successfully built 3500+ loyal customers . This was our first product.

Visitor Management Software:

Fig . Shows a image of the login Page of the Visitor Management Software

Visitor Management Software designed to serve Enterprises, Startups. LobbyGuard provides

end-to-end solutions designed for Windows. This online Visitor Management system offers
Watch List, Visitor Tracking, ID Scan, Pre-Registration, Registration Management at one
place.

We have 1500+ loyal customers for this product .

Sales Management Software :

Fig. Above shows a dashboard of the CRM Software

It is a cloud based sales management software . eases routing and distributing the leads to
ensure better conversion chances. It is a CRM software that helps enterprises to increase
sales and revenues and maintain valuable and profitable relationships with leads, prospects
and customers. The multichannel communications integrated CRM makes it easy to reach
out to the lead instantly and engage in an appropriate way to push in to sales funnel. The
Sales Management App allows businesses perform all tasks, from lead distribution to
scheduling an interview, on the move from anywhere. Field sales automation also enables to
track, monitor and communicate with the field sales team and sales pipeline management.

Key Features :

 Identify the lead source to get the lead background

 Nurture the lead over multichannel communication
 Track the lead journey and upload contacts at on go
 Assign and reassign the leads in different methods
  Customizable dashboard with the calendar
 Monitor the leads and agent’s performance hierarchy-wise

This software is customisable as per the different industry requirements. We have more than
150+ loyal customers for this product .

Departments:

Each department consists different teams working on specific domains. Each team consists of
employees who have different roles and responsibilities to handle.

The main departments in TechCiti are:

 Software Development Department

 IT Department
 Sales and Marketing Department
 Human Resource Department
 Accounts and Finance Department

Software Development Department: The Development team involves in the process of

conceiving, specifying, designing,programming,documentating,testing and bug fixing
involved in creating and maintaining applications ,frameworks or other software components.

The software development team consists of :

 Requirement Analysts
 Project Managers
 Developers
 Product Consultants

Requirement Analysts: They work to figure out the customer needs, gather project
requirements, and draw up the technical specifications that would be used by their developers
in order to define the timeframe they need to implement the project.
Project Managers: Project managers make sure that the project is delivered timely and it
corresponds to your vision and requirements. They spend their working time ensuring each
stage of development goes according to plan and all the timeframes and requirements are met.
For this reason, project managers read the technical documentation. After that, they draw up a
project plan and split it into stages,usually called sprints (periods of time allocated to complete
a specific work). However, this process may differ depending on what methodology your team
sticks to.

As soon as all the preparations are done, project managers proceed to their main duties:
monitoring the entire process of development and coordinating actions of other team members.

Developers: The developers are responsible for the front-end and back-end development .

Front-end Developers:They turn your prototype into a working website. They create the client-
side of the site and make sure the product looks great on any device as well as works stable

on any browser.

Back-end Developers : They create the server-side of the website to breathe life into the
functionality. Also, these specialists may be involved in database creation and CMS
development. There is a myriad of programming languages for this purpose.

Full-Stack Developers :These developers can deal with both front-end and back-end.

Product Consultant: The product consultant team is responsible to customise and personalise
the software applications as per the client needs.

IT Department : The role of an IT department within an organisation is to design, maintain,

and support an organisation's information technology infrastructure, thus allowing
the organisation to leverage both information and technology in an efficient, productive and
secure manner.

Sales and Marketing Department : A strong sales team is crucial to the success of
a company because the sales department is responsible for making sales, growing
your business and retaining existing customers. Ultimately, the most important function of
your sales department is maintaining relationships with your customers.
The sales team plays the crucial role of selling the products to the customers and contributing
to the revenue growth of the company .

Human Resource Department : The HR department comprises of HR Manager and HR

Executives . They are responsible for recruiting, screening, interviewing and placing work
force in an organisation . They also handle employee relations, payroll, benefits, and
training. HR managers plan, direct and coordinate the administrative functions of an
organization.

Accounts and Finance Department : The accounting department is responsible for recording
and reporting the cash flow transactions of a company. This department has some key roles
and responsibilities, including accounts receivable, accounts payable, payroll, financial
reporting, and maintaining financial controls

Each department has various sub-divisions where each division in the department performs
their particular tasks assigned for providing good services to the customers.

As a part of your internship , you will be working as a Software Developer intern as a part of
our the Development Team , which comprises of 32 people.

As , a part of your internship you will be focussing on the following areas

1. SDLC:
Our Software Development Life Cycle (SDLC)

Any software development process follows a suitable methodology throughout its life
cycle. Starting with problem identification, design, implementation, deployment, testing
and maintenance requires a specific method for efficient development.
We at TechCiti apply and follow a customized and unique software development approach,
which enables our team of developers to evaluate business’s requirements at all the stages of
the Software Development Cycle. We have deployed such strategies that enable us to meet
the requirements and challenges of today’s competitive market.

Our Stages in application Development Cycle are:

Stage 1: Planning

Stage 2: Analysis

Stage 3: Design

Stage 4: Implementation

Stage 5: Testing and Integration

Stage 6: Maintenance

Every business out there has different requirements which require unique strategies. Generic
Solutions for business cannot meet the changing and specific need of every Business.

Custom Software development Services in India is based on creating a Tailor-made

Application capable of serving as an Exquisite Customized Solution to meet your business
specific needs with maximum efficiency.

A Software Application that is categorically developed and highly personalized can provide
you a clear picture of your business needs. Software that is off-the-shelf and generic software
may not work in all business cases and circumstances.

With our proven methodology you can simply Pay-as-you-Go. This means that you only pay
for the business solutions and modules that you need for your business’s specific needs and
not for the whole package or bunch or features that you are not going to use for your
business ever.

The security here is top-notch as well because the software application is developed
according to your requirements and you know what is there in the code. Hence you can
integrate the best security solutions and mechanisms in the code.

Our custom built solution will not only improve your business’s performance but also
ensures long term value and Business Continuity. This is because custom made business
applications are scalable and flexible and can accommodate your business needs as it grows.
 Software Development Life Cycle

2.Front End Development:

Front end is everything you see and can interact with using a browser. So, creating this visual
part is called front-end development. You could even say that designers creating user
interfaces and planning experiences are also front-end developers, as they are working in
collaboration on the same part of the project.

To create the front end, engineers use the combination of HTML (for basic page structure and
content), CSS (for visual editing), and JavaScript (for making websites interactive). The same
set of tools is used to create progressive web apps – mobile apps that look and feel like a
native one but are created with the use of front-end technologies.

3.Back End Development:

Back end is everything that happens, well, backstage. It contains servers where your web pages
are located and the underlying logic that governs the website’s functions and processes.
The back end is built using a different set of technologies, including Java, PHP, Ruby, C#, and
sometimes JavaScript.