Professional Documents
Culture Documents
Full download International Management Culture Strategy and Behavior 10th Edition Luthans Test Bank all chapter 2024 pdf
Full download International Management Culture Strategy and Behavior 10th Edition Luthans Test Bank all chapter 2024 pdf
https://testbankfan.com/product/international-management-culture-
strategy-and-behavior-10th-edition-luthans-solutions-manual/
https://testbankfan.com/product/international-management-culture-
strategy-and-behavior-8th-edition-luthans-test-bank/
https://testbankfan.com/product/international-management-culture-
strategy-and-behavior-9th-edition-luthans-test-bank/
https://testbankfan.com/product/international-management-culture-
strategy-and-behavior-9th-edition-luthans-solutions-manual/
Management of Strategy Concepts International Edition
10th Edition Ireland Test Bank
https://testbankfan.com/product/management-of-strategy-concepts-
international-edition-10th-edition-ireland-test-bank/
https://testbankfan.com/product/management-of-strategy-concepts-
international-edition-10th-edition-ireland-solutions-manual/
https://testbankfan.com/product/organizational-behavior-an-
evidence-based-approach-12th-edition-luthans-test-bank/
https://testbankfan.com/product/organizational-behavior-and-
management-10th-edition-ivancevich-test-bank/
https://testbankfan.com/product/organizational-behavior-and-
management-10th-edition-ivancevich-solutions-manual/
Chapter 06 - Organizational Cultures and Diversity
Chapter 06
Organizational Cultures and Diversity
True/False Questions
1. Diverse and global teams are one of the most consistent sources of competitive advantage for
any organization.
Answer: True
Feedback: According to many international consultants and managers, diverse and global teams
are one of the most consistent sources of competitive advantage for any organization.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: Managing Culture and Diversity in Global Teams
2. Andre Laurent's research found that cultural differences actually are more pronounced among
foreign employees working within the same multinational organization than among personnel
working for firms in their native lands.
Answer: True
Feedback: Andre Laurent's research supports Hofstede's conclusions. He found that cultural
differences are actually more pronounced among foreign employees working within the same
multinational organization than among personnel working for firms in their native lands.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: Interaction between National and Organizational Cultures
3. To manage a global team, international managers must take into consideration three factors:
culture, communication, and trust.
Answer: True
Feedback: To manage a global team, international managers must take into consideration three
factors: culture, communication, and trust.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: Managing Culture and Diversity in Global Teams
6-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
4. At Deloitte, training employees to trust and harness the benefits of global, diverse teaming
starts at the intern level.
Answer: True
Feedback: At Deloitte, training employees to trust and harness the benefits of global, diverse
teaming starts at the intern level. Through Deloitte's Global Project Challenge, interns cross-
collaborate with other Deloitte employees across the world to solve real business problems.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: Managing Culture and Diversity in Global Teams
5. At Deloitte, employees are trained to adapt to the cultural differences that their globally
located leaders exhibit.
Answer: False
Feedback: At Deloitte, leadership is trained to adapt to the cultural differences that their globally
located employees exhibit. Leveraging the experiences of one of their global teams, the company
conducted a three-month study into how cultural dynamics impact performance and success.
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 2 Medium
Topic: Managing Culture and Diversity in Global Teams
6. Being consciously aware of the way that teammates communicate can increase the chances of
success for the team.
Answer: True
Feedback: Being consciously aware of the way that teammates communicate can increase the
chances of success for the team. Communicating without face-to-face interaction can have its
drawbacks.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: Managing Culture and Diversity in Global Teams
7. Kirkman and colleagues concluded that "working virtually increases team process losses
associated with stereotyping."
Answer: False
6-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
Feedback: Kirkman and colleagues concluded that "working virtually can reduce team process
losses associated with stereotyping, personality conflicts, power politics, and cliques commonly
experienced by face-to-face teams. Virtual team members may be unaffected by potentially
divisive demographic differences when there is minimal face-to-face contact."
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 2 Medium
Topic: Managing Culture and Diversity in Global Teams
8. In the United States, companies tend to reach out to the government for assistance when
finances are pressured.
Answer: False
Feedback: In the United States, jobs are often cut when finances are pressured, whereas in
France, companies tend to reach out to the government for assistance.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: Interaction between National and Organizational Cultures
10. There often are substantial differences between the organizational cultures of different
subsidiaries.
Answer: True
Feedback: There often are substantial differences between the organizational cultures of different
subsidiaries. This can cause coordination problems.
AACSB: Diversity
Bloom's: Remember
6-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: Interaction between National and Organizational Cultures
11. In the context of organizational cultures, change in the guided missile culture comes slowly.
Answer: False
Feedback: Unlike the family and Eiffel Tower cultures, change in the guided missile culture
comes quickly. Goals are accomplished, and teams are reconfigured and assigned new
objectives.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
12. In the context of organizational cultures, the Eiffel Tower culture is characterized by a strong
emphasis on equality in the workplace and orientation to the person.
Answer: False
Feedback: In the context of organizational cultures, the Eiffel Tower culture is characterized by a
strong emphasis on hierarchy and orientation to the task. Under this organizational culture, jobs
are well defined, employees know what they are supposed to do, and everything is coordinated
from the top.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
13. Organizational cultures of MNCs are shaped by a number of factors, including the cultural
preferences of the leaders and employees.
Answer: True
Feedback: Organizational cultures of MNCs are shaped by a number of factors, including the
cultural preferences of the leaders and employees.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
6-4
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
14. Among international firms, which focus on exporting and producing abroad, cultural
diversity has a relatively weak impact on their external relationships with potential buyers and
foreign employees.
Answer: False
Feedback: Among international firms, which focus on exporting and producing abroad, cultural
diversity has a strong impact on their external relationships with potential buyers and foreign
employees.
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-03 PROVIDE an overview of the nature and degree of multiculturalism
and diversity in today's MNCs.
Level of Difficulty: 2 Medium
Topic: Managing Multiculturalism and Diversity
15. As the diversity of a group increases, the likelihood of all members perceiving things in the
same way increases sharply.
Answer: False
Feedback: As the diversity of a group increases, the likelihood of all members perceiving things
in the same way decreases sharply.
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-03 PROVIDE an overview of the nature and degree of multiculturalism
and diversity in today's MNCs.
Level of Difficulty: 2 Medium
Topic: Managing Multiculturalism and Diversity
16. A major benefit of culturally diverse groups is that they can prevent groupthink.
Answer: True
Feedback: A major benefit of culturally diverse groups is that they can prevent groupthink.
Groupthink is caused by social conformity and pressures on individual members of a group to
conform and reach consensus.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-03 PROVIDE an overview of the nature and degree of multiculturalism
and diversity in today's MNCs.
Level of Difficulty: 1 Easy
Topic: Managing Multiculturalism and Diversity
17. It is necessary for today's organizations to do business in another country to encounter people
with diverse cultural backgrounds.
Answer: False
6-5
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
18. In the work stage of team development, attention may be directed toward decision making
and implementation.
Answer: False
Feedback: In the work stage of development, attention may be directed toward describing and
analyzing the problem or task that has been assigned. This stage often is fairly easy for managers
of multicultural teams because they can draw on the diversity of the members in generating
ideas.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-04 DISCUSS common guidelines and principles that are used in building
multicultural effectiveness at the team and the organizational levels.
Level of Difficulty: 1 Easy
Topic: Managing Multiculturalism and Diversity
19. Multicultural teams are most effective when they are assigned to routine tasks.
Answer: False
Feedback: Multicultural teams are most effective when they face tasks requiring innovativeness.
They are far less effective when they are assigned to routine tasks.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-04 DISCUSS common guidelines and principles that are used in building
multicultural effectiveness at the team and the organizational levels.
Level of Difficulty: 1 Easy
Topic: Managing Multiculturalism and Diversity
20. When setting out to manage a culturally diverse team, managers should select team members
for their task-related abilities and not solely based on ethnicity.
Answer: True
Feedback: When setting out to manage a culturally diverse team, managers should select team
members for their task-related abilities and not solely based on ethnicity. If the task is routine,
homogeneous membership often is preferable; if the task is innovative, multicultural membership
typically is best.
AACSB: Diversity
6-6
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
Bloom's: Remember
Learning Objective: 06-04 DISCUSS common guidelines and principles that are used in building
multicultural effectiveness at the team and the organizational levels.
Level of Difficulty: 1 Easy
Topic: Managing Multiculturalism and Diversity
21. Kirkman and colleagues discovered that, to build trust among virtual team members,
managers should:
A. encourage lapses in unilateral priority shifts.
B. build a shared mythology.
C. avoid long lags in responding.
D. keep the door open except when on private calls.
Answer: C
Feedback: From their research, Kirkman and colleagues discovered that "building trust requires
rapid responses to electronic communications from team members, reliable performance, and
consistent follow-through. Accordingly, team leaders should coach virtual team members to
avoid long lags in responding, unilateral priority shifts, and failure to follow up on
commitments."
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 2 Medium
Topic: Managing Culture and Diversity in Global Teams
22. To unite a diverse set of employees in a pharmaceutical company under a common corporate
culture, AstraZeneca's Global Steering Group has focused on three universal cultural pillars.
Which of the following is not one of those pillars?
A. Leadership and Management Capability
B. Transparency in Talent Management and Career Progression
C. Work/Life Challenges
D. Insight Exchange
Answer: D
Feedback: To unite a diverse set of employees under a common corporate culture, AstraZeneca's
Global Steering Group has focused on three universal cultural pillars: "Leadership and
Management Capability," "Transparency in Talent Management and Career Progression," and
"Work/Life Challenges."
AACSB: Diversity
Bloom's: Remember
6-7
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: The Nature of Organizational Culture
23. _____ is a pattern of basic assumptions that is developed by a group as it learns to cope with
problems of external adaptation and internal integration and is taught to new members as the
correct way to perceive, think, and feel in relation to these problems.
A. Organizational culture
B. Organizational learning
C. Organizational change
D. Organizational structure
Answer: A
Feedback: Organizational cultural theorist Edgar Schein defines organizational culture as a
pattern of shared basic assumptions that the group learned as it solved its problems of external
adaptation and internal integration, and that has worked well enough to be considered valid and,
therefore, to be taught to new members as the correct way to perceive, think, and feel in relation
to those problems.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: The Nature of Organizational Culture
24. Rules that dictate the dos and don'ts of employee behavior relating to areas such as
productivity, customer relations, and intergroup cooperation are characteristics associated with
an organization's _____.
A. ethics
B. ambience
C. culture
D. structure
Answer: C
Feedback: A number of important characteristics are associated with an organization's culture.
These include rules that dictate the dos and don'ts of employee behavior relating to areas such as
productivity, customer relations, and intergroup cooperation.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 1 Easy
Topic: The Nature of Organizational Culture
6-8
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
27. According to a study by the Diagnosing Organizational Culture for Strategic Application
(DOCSA) group published in 1995, unlike Americans, Europeans:
A. were perceived as being very open in their communications.
B. were viewed as preferring very loose control.
C. saw themselves as somewhat pragmatic in their conduct.
D. were seen as having a slight identification with their own organization.
Answer: C
Feedback: According to a study by the Diagnosing Organizational Culture for Strategic
Application (DOCSA) group published in 1995, unlike Americans, Europeans saw themselves as
somewhat pragmatic in their conduct. Americans were seen as somewhat conventional in their
conduct.
AACSB: Analytic
6-9
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 2 Medium
Topic: Interaction between National and Organizational Cultures
28. According to a study by Ronald Lessen and Fred Neubauer, unlike Spanish negotiators,
French negotiators:
A. give importance to social competence.
B. employ persuasion through emotional appeal.
C. develop trust on the basis of frequent and warm interpersonal contact and transaction.
D. look for a meeting of minds.
Answer: D
Feedback: According to a study by Ronald Lessen and Fred Neubauer, unlike Spanish
negotiators, French negotiators look for a meeting of minds. Spanish negotiators look for a
meeting of people.
AACSB: Analytic
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 2 Medium
Topic: Interaction between National and Organizational Cultures
29. A widely held belief that has not been found to be accurate is that organizational culture:
A. tends to erase the impact of national culture.
B. tends to be affected by national culture.
C. cannot easily change the cultural values employees bring to the workplace.
D. is different in different subsidiaries.
Answer: A
Feedback: There is a widely held belief that organizational culture tends to moderate or erase the
impact of national culture. The logic of such conventional wisdom is that if a U.S. MNC sets up
operations in, say, France, it would not be long before the French employees began to "think like
Americans." In fact, evidence is accumulating that just the opposite may be true. Hofstede's
research found that the national cultural values of employees have a significant impact on their
organizational performance, and that the cultural values employees bring to the workplace with
them are not easily changed by the organization.
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 2 Medium
6-10
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
31. Which of the following is associated with the dimension of pragmatic conduct?
A. To put the expertise and standards of the employing organization first
B. To put the demands and expectations of the customers first
C. To comply with clear and definite systems
D. To pursue clear aims and objectives
Answer: B
Feedback: Pragmatic conduct means "to put the demands and expectations of customers first; to
do what they ask."
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-01 DEFINE exactly what is meant by organizational culture, and discuss
the interaction of national and MNC cultures.
Level of Difficulty: 2 Medium
Topic: Interaction between National and Organizational Cultures
35. Which of the following types of organizational cultures can be considered a fulfillment-
oriented culture?
A. The family culture
B. The Eiffel Tower culture
C. The guided missile culture
D. The incubator culture
Answer: D
Feedback: The incubator culture can be considered a fulfillment-oriented culture. This culture is
based on the premise that the role of organizations is to serve as incubators for the self-
expression and self-fulfillment of their members.
6-12
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
AACSB: Analytic
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
36. Which of the following statements is true of the Eiffel Tower culture?
A. It is well equipped to handle changes.
B. Relationships are specific, and status remains with the job.
C. Job assignments are flexible, and personnel do whatever it takes to get the job done.
D. Replacing the person holding the top position affects work of the organization members.
Answer: B
Feedback: In the Eiffel Tower culture, relationships are specific and status remains with the job.
Therefore, if the boss of an Eiffel Tower subsidiary were playing golf with a subordinate, the
subordinate would not feel any pressure to let the boss win.
AACSB: Analytic
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 2 Medium
Topic: Organizational Cultures in MNCs
38. Which of the following types of organizational cultures is most likely egalitarian and project-
oriented?
6-13
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
39. In which of the following types of organizational cultures are organizations typically
entrepreneurial and provide an environment for the self-expression and self-fulfillment of their
members?
A. The incubator culture
B. The guided missile culture
C. The Eiffel Tower culture
D. The family culture
Answer: A
Feedback: In the incubator culture, organizations are typically entrepreneurial and provide an
environment for the self-expression and self-fulfillment of their members. The organizations are
often founded by team members who want to be part of an organization where their creative
talents will not be stifled.
AACSB: Analytic
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
40. There are three aspects of organizational functioning that seem to be especially important in
determining an MNC's organizational culture. They are:
A. the general views that employees hold about the MNC's purpose, destiny, goals, and their
places in them; the age of the organization; and the degree of cultural diversity among the
members of the organization.
B. the general relationship between the managers and the rank-and-file employees in the
organization, the degree of cultural diversity among the members of the organization, and the
hierarchical system of authority that defines the roles of managers and subordinates.
6-14
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
C. the degree of cultural diversity among the members of the organization, the age of the
organization, and the strength of the organization's leadership.
D. the general relationship between the employees and their organization; the hierarchical system
of authority that defines the roles of managers and subordinates; and the general views that
employees hold about the MNC's purpose, destiny, goals, and their places in them.
Answer: D
Feedback: There are three aspects of organizational functioning that seem to be especially
important in determining MNC organizational culture: (1) the general relationship between the
employees and their organization; (2) the hierarchical system of authority that defines the roles
of managers and subordinates; and (3) the general views that employees hold about the MNC's
purpose, destiny, goals, and their place in them.
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 2 Medium
Topic: Organizational Cultures in MNCs
41. The _____ culture is characterized by a strong emphasis on hierarchy and orientation to the
person.
A. family
B. Eiffel Tower
C. incubator
D. guided missile
Answer: A
Feedback: The family culture is characterized by a strong emphasis on hierarchy and orientation
to the person. The result is a family-type environment that is power-oriented and headed by a
leader who is regarded as a caring parent and one who knows what is best for the personnel.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
43. Which of the following types of organizational cultures is power-oriented and headed by a
leader who is regarded as a caring parent?
A. The family culture
B. The Eiffel Tower culture
C. The guided missile culture
D. The incubator culture
Answer: A
Feedback: The family culture is power-oriented and headed by a leader who is regarded as a
caring parent and one who knows what is best for the personnel. Fons Trompenaars found that
this organizational culture is common in countries such as Turkey, Pakistan, Venezuela, China,
Hong Kong, and Singapore.
AACSB: Analytic
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
44. When it works well, the _____ culture can catalyze and multiply the energies of the
personnel and appeal to their deepest feelings and aspirations.
A. incubator
B. guided missile
C. Eiffel Tower
D. family
Answer: D
Feedback: When it works well, family culture can catalyze and multiply the energies of the
personnel and appeal to their deepest feelings and aspirations.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
45. Unlike the organizational culture in the United States, in the family culture, appointments to
a high-level, sensitive position are most likely to be based on _____.
6-16
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
A. personal accomplishments
B. personal relationships
C. technicality
D. creativity
Answer: B
Feedback: Unlike the organizational culture in the United States, in the family culture,
appointments to a high-level, sensitive position are most likely to be based on personal
relationships. Family ties are so strong that the appointed relative would never do anything to
embarrass or let down the family member who made the appointment.
AACSB: Analytic
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
46. The _____ culture is characterized by a strong emphasis on hierarchy and orientation to the
task.
A. incubator
B. family
C. guided missile
D. Eiffel Tower
Answer: D
Feedback: The Eiffel Tower culture is characterized by a strong emphasis on hierarchy and
orientation to the task. Under this organizational culture, jobs are well defined, employees know
what they are supposed to do, and everything is coordinated from the top.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
47. In the _____ culture, jobs are well defined, employees know what they are supposed to do,
and everything is coordinated from the top.
A. guided missile
B. family
C. Eiffel Tower
D. incubator
Answer: C
6-17
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
Feedback: The Eiffel Tower culture is characterized by a strong emphasis on hierarchy and
orientation to the task. Under this organizational culture, jobs are well defined, employees know
what they are supposed to do, and everything is coordinated from the top.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
49. The _____ culture is characterized by a strong emphasis on equality in the workplace and
orientation to the task.
A. guided missile
B. family
C. incubator
D. Eiffel Tower
Answer: A
Feedback: The guided missile culture is characterized by a strong emphasis on equality in the
workplace and orientation to the task. This organizational culture is oriented to work, which
typically is undertaken by teams or project groups.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
50. The _____ culture is characterized by a strong emphasis on equality and personal orientation.
6-18
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
A. incubator
B. Eiffel Tower
C. family
D. guided missile
Answer: A
Feedback: The incubator culture is one of the major types of organizational cultures that Fons
Trompenaars identified, and it is characterized by a strong emphasis on equality and personal
orientation.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
51. _____ cultures often create environments where participants thrive in an intense, emotional
commitment to the nature of the work.
A. Eiffel Tower
B. Family
C. Guided missile
D. Incubator
Answer: D
Feedback: Incubator cultures, characterized by a strong emphasis on equality and personal
orientation, often create environments where participants thrive on an intense, emotional
commitment to the nature of the work.
AACSB: Diversity
Bloom's: Remember
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
6-19
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Chapter 06 - Organizational Cultures and Diversity
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 1 Easy
Topic: Organizational Cultures in MNCs
53. Which of the following describes the relationships between employees in the family culture?
A. Diffuse relationships to organic whole to which one is bonded
B. Specific role in mechanical system of required interaction
C. Specific tasks in cybernetic system targeted on shared objectives
D. Diffuse, spontaneous relationships growing out of shared creative process
Answer: A
Feedback: The relationships between employees in the family culture can be described as
"diffuse relationships to organic whole to which one is bonded."
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 2 Medium
Topic: Organizational Cultures in MNCs
54. Which of the following describes the attitude toward authority in the Eiffel Tower culture?
A. Status is achieved by individuals exemplifying creativity and growth.
B. Status is achieved by project group members who contribute to a targeted goal.
C. Status is ascribed to superior roles that are distant yet powerful.
D. Status is ascribed to parent figures that are close and powerful.
Answer: C
Feedback: The characteristic of attitude toward authority in the Eiffel Tower culture involves
ascribing status to superior roles that are distant yet powerful.
AACSB: Diversity
Bloom's: Understand
Learning Objective: 06-02 IDENTIFY the four most common categories of organizational
culture that have been found through research, and discuss the characteristics of each.
Level of Difficulty: 2 Medium
Topic: Organizational Cultures in MNCs
55. Which of the following describes the ways of thinking and learning in the guided missile
culture?
A. Process-oriented, creative, ad hoc, and inspirational
B. Problem centered, professional, practical, and cross-disciplinary
C. Logical, analytical, vertical, and rationally efficient
D. Intuitive, holistic, lateral, and error correcting
Answer: B
6-20
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Another random document with
no related content on Scribd:
What has caused this jubilation?
Days ago the coronation
Went with jewelled pomp and splendour to the country of the
past.
Is the land some Saint’s Day hailing?
Or has some tall ship gone sailing
Through the hostile fleet to triumph, with the Union at her mast?
* * * * *
Last night the beat of hoofs was heard upon the shaded street,
It broke the silent brooding of the peaceful countryside;
I looked and saw a horse that stamped its terrible white feet,
A giant horse, as white as flame, long maned and starry-
eyed.
* * * * *
* * * * *
Birthday Poem—1913
* * * * *
The English meadows call her, and the streets of London Town,
And the pleasant little villages under the Yorkshire Hills.
She can see the roads, like ribbons white, that stretch across
the down,
And the great slow turning sails of sleepy mills.
She longs for stately mansions, in whose eaves the pigeons
coo,
And she longs for yellow corn fields, where the scarlet
poppies shine,
She loves the folk of England, and, of course, they love her too,
But she lingers in America to be my Valentine.
To An Adventurous Infant
On Her Birthday, August, 1915
* * * * *
* * * * *
* * * * *
* * * * *
* * * * *
March, 1918.
Dear Mother:
The sweater arrived, and it certainly is a magnificent specimen of
knitting, and the wristlets are wonderfully purled—whatever purling
may be. Probably I shall need both sweater and wristlets for many
weeks, for although it is Spring now, it often is cold.
Under separate cover I am sending you my warrant as Sergeant. I
thought you might like to have it framed to hang in the Old-Fashioned
Room. The “drafted” in the corner means that the regiment was drafted
into Federal Service; that is, made a part of the United States Army
instead of a part of the New York State National Guard.
I suppose that you have read in the newspapers of the Regiment’s
recent activities. Now we are taking it easy in a very pleasant little
town. I hope we may stay here at least a month, as it is hard to work
when the Regiment is moving about the country. I had a week’s respite
from office work some time ago and spent it doing what is called
“observation” work for the Regimental Intelligence Section. It was most
interesting.
Did Aline tell you of Kenton’s success in school? It seems that he
won a gold medal for being the best pupil in the school. I was delighted
to learn it. So nearly as I can remember, I was not an especially keen
student when I was his age, although I became one later.
There is practically no chance of my rising any higher in the
Regiment than Sergeant, and I am perfectly content. To become an
officer I would have to go to school away from the Regiment for
several months, then if I failed to pass my examinations and win a
commission, I would be sent to some other Regiment than this, and if I
succeeded I would be sent as an officer, not back to the 69th, but to
some other outfit, and I want very much to stay with the Regiment. I
have many good friends here, and I would feel lost in any other military
organization.
I am looking forward to receiving the photographs you have had
taken. By this time you must have received the one I sent you. I hope
you like it.
Your letters are very gratefully received, and I am looking forward
specially to receiving the cake and the candy you sent me. Everything
else you have written of in your letters has arrived in good condition,
and a day or two ago I got five big jars of excellent tobacco from the
Dickens Fellowship ... a most intelligent gift.
Affectionately yours,
Joyce.
* * * * *
* * * * *
* * * * *
* * * * *
* * * * *
To Kenton Kilmer
Headquarters Co.,
165th Infantry,
A. E. F.
Nov. 28, 1917.
My dear Kenton:
I hope that by this time you have entirely recovered from your
illness. I remember that I had whooping-cough when I was about your
age. If you are back in school, send me some of your monthly reports.
The address you must put on letters to me is just what you see at the
top of this sheet, except that you must put before it “Private Joyce
Kilmer.”
There is a school in the building where I work, much like the school
you attend, except that there are no nuns here for teachers. When the
weather is wet, the children wear wooden shoes instead of rubbers.
They go to school at eight in the morning and don’t leave until five. You
wouldn’t like that, would you?
This letter ought to reach you about Christmas time. I am not
sending you anything at once, but I will later. And I know that your
mother and all your grandparents will give you things, and so will Saint
Nicholas.
Be a good boy, and pray to St. Francis and Our Lady to help you.
You ought to go to Mass every morning, since you live so near the
church. Take care of Deborah and Christopher and Michael, and do all
you can to make things easy for your Mother.
From Your affectionate Dad.
* * * * *
To Kenton Kilmer
January 10, 1918.
My dear Kenton:
Your plan for ending the war is very good. I showed your letter to
Sergeant Russell, who fought in the Spanish-American war, long
before you were born, and he said that your plan was the one that the
American Army would adopt.
I am glad to see that you can write and typewrite so well. I hope
that you will get Fr. Morris to teach you how to serve Mass, we live so
near the church that you can easily serve his Mass and get your
breakfast and get to school on time, and if you are a priest when you
grow up you will be glad you had such practice when you were young.
Take care of Deborah and Michael and Christopher and your
mother and don’t forget to pray for
Your affectionate Dad.
* * * * *
To Deborah Kilmer
Headquarters Co.,
165th Inf.,
A. E. F., France.
May 27th, 1918.
My dear Deborah:
About a month ago, I sent you a rubber doll. If you didn’t get it, let
me know and I’ll send you another one.
Yesterday morning about six o’clock I climbed down the mountain
to go to Mass. And just outside the village where the church is, I met a
young lady and walking beside her was a pleasant young pig with a
pink nose.
“Bonjour, M’sieur!” said the young lady.
“Bonjour, Mam’selle!” I replied.
“Bonjour, M’sieur!” said the pig.
“Bonjour, M’sieur!” I replied.
And the young lady and the pig threw back their heads and
laughed heartily and went on to breakfast. And I went on to Mass.
Remember me to young Michael and young Christopher, and
believe me
Your respectful Dad.
* * * * *
* * * * *
Headquarters Co.,
165th Infantry,
A. E. F.
Nov. 24, 1917.
I am having a delightful time out here—absolutely beautiful country
and very nice people. I am short of money, but I believe we’ll be paid
soon and I’ve borrowed 80 francs from Fr. Duffy. That isn’t as much as
it sounds—you get 5 francs and 70 centimes for a dollar at the
Y. M. C. A. I enclose a bill I received for two enormous boxes of cakes I
hired an old lady to make for me. I furnished the sugar—you know
there was a bag of it in the box of groceries my mother sent me just
before I left. I meant the cakes for dessert for Thanksgiving dinner, but
with the help of my friends I’ve already eaten most of it. There is a
rumour to the effect that we are to have duck for dinner to-morrow, and
the Regiment is much more excited about it than about the good news
of the War in yesterday’s paper. We get the Paris editions of the
London Daily Mail, New York Herald and Chicago Tribune, and before
long I suppose we’ll see the magazines when the Y. M. C. A. opens up
its local tent. I never thought I’d regard the Y. M. C. A. with such
esteem—I wish the Knights of Columbus had a chance to do as much
work for us.
I haven’t written anything in prose or verse since I got here—
except statistics—but I’ve stored up a lot of memories to turn into copy
when I get a chance. The Colonel occasionally speaks of my historical
work, but I doubt if it will be feasible to publish any part of it except
some very general stuff until the war is over. I asked Thomas Hughes
Kelley to send me a history of the 69th published some years ago, and
another copy to you, to make sure. I think it will be useful in preparing
the introductory chapters.
I love you very much indeed and see you clearly always and have
a conviction that I will be with you soon—sooner than you expect.
* * * * *
Dec. 9th, 1917.
I was delighted to receive the other day (December 7th, the day
after my birthday) a batch of letters, including two from you. I am glad
Kenton is getting along well; I was worried about his illness. It is
fortunate you were able to get a good nurse.
You ought to be receiving some money from the government soon.
I made over half my pay to you, and the government is supposed to
add to it so much for you and so much for each youngster. The whole
thing will come to about $57 a month, I believe! I personally am not in
need of money—I am getting a book of traveller’s cheques from my
father and before I heard he was sending it I wrote to John Timpson
Co., and asked them to open an account for me in some Paris bank.
Also we are paid in francs, which makes us feel wealthy, as there are
5.70 of them in a dollar. And I could live comfortably without any
spending money—all there is to buy is candy and canned stuff and
wine and an occasional meal when the business of my department
takes me to a nearby town.
Fr. Garesché’s poem certainly is beautiful; by far the best thing he
has done. I am enclosing a letter from Sister —— which I think you will
enjoy. Delightful old person, nearly blind, but tremendously energetic.
Harriet Monroe was one of her pupils. Probably you remember her
book on Fr. Tabb.
Your Christmas presents probably will reach you in time for Easter.
I hope to get a pair of wooden shoes for Deborah.
I am having a fine time. My statistical work occupies me in the
evening as well as all day, but it’s interesting, and will be increasingly
important, since the Statistical Department really is the only link
between the soldier and his family.
I hope as soon as we get settled I’ll be able to do some writing, I’ve
been too busy so far. I love you very much, and always think of you.
In your letters you spoke of sending me some stuff. Send anything
you think of as soon as you think of it—don’t wait to find out if I want it,
because the mails take too long. Just now I want snap-shots of you
and the children, especially Deborah, and tobacco. I love you.
* * * * *
December 17.
I hope you are getting the letters I send you from time to time. I got
one admirable batch of letters from you by way of birthday present—
they came on the day after my birthday. Perhaps I’ll get another batch
for Christmas—it’s December 17th now, and we should receive
another mail soon. I hope to send you a photograph soon. I believe
personal pictures may be sent through the mail. It will be a beautiful
sight. I got a Sing Sing haircut recently and am growing a corsair
moustache. This is the pleasantest war I ever attended—nothing to do
but fall in, fall out, pound a typewriter 13 hours a day and occasionally
hike across France and back carrying a piano. However, I do really
enjoy it, and the work is different in kind from newspaper work, and so
a rest from it. By the way, I sent you some time ago a poem called
“Militis Meditatio.” Please send a copy of it to a magazine and tell them
to send the check for it to you. I hope to be able to do some writing as
soon as we get settled and I get some of my statistical work out of the
way. You ought to get your allotment this month, with additions from
the Government (I hope you and the children are not yet in the
poorhouse, or at any rate that you have struck a comfortable
poorhouse). Send me pictures of yourself and the children, especially
Deborah. I have made a nuisance of myself telling my bored friends
about her intelligence in naming her doll “Hugh and Mrs. Leamy.” Also
send me some tobacco, enough to fill a bedsack (also love me as
intensely as possible; I love you more than ever before and think of
you all the while)....
* * * * *
Christmas Eve.
The enclosed clippings may amuse you—after you read them
you’d better send them to Bob Holliday. They came with a raft of letters
a couple of days ago. It’s very nice the way feasts seem to be marked
—I last heard from you just before my birthday, and I got three letters
from you by way of Christmas present. There must be a lot of parcels
awaiting me, judging from information in your letters and those of my
father and mother. We may get the packages to-night, in which case I’ll
have some hours hard work, for all the Adjutant’s office helps in
assorting mail. But I don’t think the packages will come until after
Christmas. I suppose that you and the children are in New Brunswick
now, and will go to Midnight Mass at St. Peter’s and pray for a vagrant
verse-maker who is trying to be a soldier. We may have a Midnight
Mass in the church here to-night. Fr. Duffy has had a choir practising
for it, and we possess a tenor soloist. He is an Italian, a barber when
not singing or soldiering.
I have allotted half my pay to you, and the Government’s addition
to that will bring it, I believe, up to about $60—enough to pay the rent.
But don’t worry if there is delay in receiving it. It takes a long time,
usually, to set things like that in motion. I recently read that a veteran
of the Civil War had just received a check for $12 from Washington,
representing his pay for his last month of service.
I am glad you are sending me some tobacco—I suppose it’s in the
five truck loads of Christmas packages said to be awaiting us at a town
some miles away. I have been able to get American tobacco, I am glad
to say, but not my favourite brand. Also I’ll be glad to get the cigars my
father has sent me—I have smoked all of Fr. Duffy’s. But be sure that
tobacco or anything else you send me, such as Michael and Deborah,
is very securely wrapped and tied, as the journey is hard on packages
and many of them go to pieces.
I am hoping to get more letters from you soon—write as often as
you can. I’d rather get a letter from you than anything else now
possible. (I love you more than ever before).
* * * * *
* * * * *