Policy number: NH 505134966

30 November 2020
Miss Su Vallance
62 Gestridge Road
Newton Abbot
Devon
TQ12 3HH

We're taking care of Sissy and Maisy's renewal

Dear Miss Vallance,
Thank you for insuring Sissy and Maisy with us for the last 3 years.
Sissy and Maisy's cover will automatically renew on 28 December 2020.
As you haven't claimed in the past year, we hope that means Sissy and Maisy are in
good health. Should you need to claim in the future, rest assured Petplan's Covered For
Life® policy doesn't limit how long we'll continue to pay for treatments and it won't affect
your premium. So long as you renew your policy each year, you'll be supported through
the highs and lows of Pethood, into their old age. Even if they have a long-term
condition.
If you do find that you need to claim, your vet may be able to complete the claim
submission, from start to finish, for you. Simply check with your vet practice to see
whether they offer this service.
Reassurance for the year ahead starts here
As pet experts, we know our beloved pets can become ill or injured at any time; which is
why having the right insurance in place is so important. Whilst treatments are improving, Our policies are
£6.5 million
they’re also now more expensive. And, as you are more likely to claim on your pet designed to pay out
paid every
insurance than your home or motor policy*, it’s crucial to have reliable cover in place to for any unexpected
week treatment
protect your pets.
Unlike some other providers, Petplan will not increase your premium as a direct result of
any claim you make. However, your pets' age, increasing veterinary costs and
advancement in veterinary medicine will affect the premium you pay. These mean your
premium will increase over the lifetime of your policy, so please check your
documentation carefully. More pet owners
UK's No.1 trust Petplan to
The included Certificates of Insurance show your pets' cover. Please check these
carefully and keep them safe. If all the information is correct, there’s nothing more you
pet insurer look after their pets
than anyone else
need to do. Otherwise, please call us on 0345 072 0023 to update your policy.
Rest assured that Sissy and Maisy will be well protected for another year, and we’ll be
here for them should they need us.
Wishing you all a happy and healthy year ahead.

We've been
Quality perfecting it
cover for 40 years

*Source: Allianz Insurance 2019

Sissy and Maisy's cover will automatically renew

Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), Registered office: 57 Ladymead, Guildford, Surrey,
GU1 1DB. Pet Plan Limited is authorised and regulated by the Financial Conduct Authority. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority.
We can pay your vet 90% of claims paid We cover congenital,
directly for in 5 working days hereditary and
treatments behavioural conditions
Miss Su Vallance
62 Gestridge Road
Newton Abbot
Devon
TQ12 3HH

Policy number: NH 505134966

Period of cover: 28 December 2020 to 27 December 2021

Amount due: £401.23

This takes into account the following:
• Your premium includes an amount of £42.99 for Insurance Premium Tax 28/12/2020 £33.50
(IPT) 28/01/2021 £33.43
• Your premium is payable monthly by Direct Debit and your payment 28/02/2021 £33.43
schedule is shown on the right. 28/03/2021 £33.43
• £24 Multipet Discount
28/04/2021 £33.43
Last year’s premium: 28/05/2021 £33.43
The annual price for comparison is: £342.92 28/06/2021 £33.43
28/07/2021 £33.43
Full details of all the benefits your pets are covered for are on your Certificate of
28/08/2021 £33.43
Insurance; please remember to check your cover still meets your needs. If you
28/09/2021 £33.43
have any questions about your level of cover, or to discuss the other levels of
cover we can provide, call us on 0330 100 7931. 28/10/2021 £33.43
28/11/2021 £33.43
You might want to consider shopping around to make sure you have the right
level of cover you need at the right price; it is important you have the correct Bank Sort Code: XXXX31
cover for your pets so you’re protected should they be unwell in the future. Account Number: XXXX8160
If you change to another insurer please be aware that most: It can take 3-4 days for your
• Won’t cover pre-existing medical conditions; these are illnesses or injuries premium to leave your account
which happened (or showed signs) before a policy started with them.
• Will impose a deferment period; this is a period of time at the start of a
policy where you are not covered for illness. Any illnesses your pet shows
signs of in this time frame will not be covered by your policy and you will be
unable to claim for them. Some insurers may also extend this so the same
also applies for injuries.
With Petplan's Covered For Life®, we will pay claims for ongoing illnesses and
injuries for your pet’s life, as long as you renew your policy each year without a
break in cover*.
*For full details please refer to your Terms and Conditions.

30 November 2020
Do we have the correct information about you and your pet?
You must tell us as soon as possible if any of the below apply - if you don’t it could result in a claim not being
paid or may affect the cover we provide for your pet. If there is anything you don’t understand please call us
on 0345 072 0023.
l You become aware that any of the details shown on your Certificate(s) of Insurance Animal Details
are incorrect
l Your address, or the address of your pet, has changed
l You no longer own any of the pet(s) covered under this insurance policy
Insured Pet: Sissy
Species: Rabbit
Breed: Crossbreed
Sex: Doe
Policy number: NH 505134966
Date of Birth: 22/08/2016
Select breed: NO

Plan: Rabbit Plan

Period of cover: 28 December 2020 to 27 December 2021
Cover Type: Covered for Life®
As long as you renew your policy each year without a break in cover, your veterinary fees benefit will be refreshed each year and we
will pay claims right into your pet's old age, even if it's for treatment for the same illness or injury*
* Terms and Conditions apply

Veterinary Fees £2,000 per policy year

Complementary Treatment £750 per policy year
Boarding Fees £250 per policy year
Advertising and Reward £250 per policy year

Veterinary Fees - you will pay the first £50 of veterinary treatment for each unrelated illness or injury.
Complementary Treatment - you will pay the first £50 of complementary treatment for each unrelated illness or injury.
Your Covered for Life® policy provides an amount of money in each policy year for you to claim for all illnesses and injuries. When your policy
renews, this will be replenished and you will again have the full amount for the next policy year to claim for all illnesses and injuries. As the
amount you can claim is replenished at each renewal, you will pay an excess for each illness and injury in each policy year. This means
that if Sissy's treatment dates span two or more policy years you will pay the excess(es) in each policy year for each illness/injury.
 Sissy
Please read your Terms and Conditions for full details.

Exclusions and clauses, additional to those contained in your Terms and Conditions are listed below:

Excluding claims resulting from or connected to Gastro-Intestinal/ Digestive System Disorders from 28/12/17

This animal is added to the policy from 28/12/17

Your insurance does not cover any illness which starts in the first 14 days of your pet's first policy year or any pre-existing conditions.
If your pet was ill or injured at any time before the cover for this pet started, we will not cover any claim relating to that illness or injury.

We may be able to review exclusions, depending on the condition. If you would like to discuss the exclusions for your pet, please
contact us.

This is a Covered for Life pet insurance policy. We will provide ongoing cover for illnesses and injuries providing you continue to pay your premium and
renew your policy each year (without any break in cover).
We’ve explained the sections of cover that we believe are most
important to the majority of our customers. Your policy provides other
sections of cover and details of these can be found in your Certificates
of Insurance and Terms and Conditions.
ü Veterinary Fees – if your pet is unwell due to an illness or injury
and needs veterinary treatment, we will pay the cost of the
veterinary fees. We’ll also cover the cost of physiotherapy and the
treatment needed for a behavioural illness.
ü Complementary Treatment – if your pet is unwell due to an
illness or injury and needs one of the following treatments, we will
cover the cost - acupuncture, chiropractic manipulation, herbal
medicine, homeopathy, osteopathy and/or hydrotherapy.
For Veterinary Fees and Complementary Treatment
ü We will provide ongoing cover for illnesses and injuries, year after
year, providing you continue to pay your premium and renew your
policy each year (without any break in cover).
ü Your policy provides an amount of money in each policy year for
you to claim for all illnesses and injuries.
- For Veterinary Fees this is £2,000
- For Complementary Treatment this is £750
ü Every 12 months, if you renew your policy without a break, the
amounts stated above are replenished and you will again have the
full amounts to claim from in the next policy year. If your cover is
cancelled or stops for any reason, all cover for your pet will end
and no further claims will be paid.
ü The treatments under both sections must be carried out by a
person holding the required qualifications or membership of
specified organisations. Full details can be found in the Terms and
Conditions in the section called ‘Who needs to carry out Veterinary
Fees and Complementary Treatment?’.
Sissy
Rabbit Plan
We’ve explained what we believe are the most significant costs not
covered by the policy. There are other costs not covered and you need
to read the full Terms and Conditions to understand your cover.
We will not cover any costs for:
û Pre-existing conditions - these are any injuries that happened, or
any illnesses that showed clinical signs, before your cover started.
û An illness that shows clinical signs in the first 14 days of your cover
starting. This only applies in your first policy year and doesn’t apply
in future years when you renew your policy with us.
û Putting your pet to sleep and having him/her cremated or buried.
û Charges made for the completion of claim forms or any supporting
documentation needed as part of your claim.
û Routine worming treatments.
û Trimming, burring or rasping your pet’s teeth.
û Any claim that results from any injury, illness or incident which falls
under any exclusion on your policy. An exclusion is a condition,
group of conditions or event which is usually covered under the
policy, but isn’t for your pet. If placed, they will be shown in the
‘Exclusions and Clauses’ section on your Certificates of Insurance.
We’ve explained what we believe are the most significant restrictions of
the policy. There are other restrictions and you need to read the full
Terms and Conditions to understand your cover.
! Changes we can make at renewal – at renewal of your policy we
can change the premium, excesses and the Terms and Conditions
of your policy.
! The excesses you pay when you claim and how these can
change:
• Some sections of your policy have an excess and these are
explained in the ‘Your Excesses’ section of your Certificates
of Insurance.
• We can change the excesses you pay at the renewal of your
policy. Typically a 20% excess is introduced at the renewal
following your pets 7th birthday but this can change and you
will be notified a least a year in advance of any percentage
excess being added to your policy.
! How your premium can change – your pets age, increasing
veterinary costs and advancements in veterinary medicine can all
affect the premium you pay. These mean your premium will
increase over the lifetime of your policy. However, Petplan will not
increase your premium as a direct result of any claim you make.
! Hydrotherapy – we will pay for 10 sessions of hydrotherapy for
each separate illness or injury. Once this session limit has been
reached, all cover for hydrotherapy for that illness/injury ends and
the policy will never cover any further sessions. This is regardless
of whether the hydrotherapy for that illness/injury takes place in the
same, or future policy years.
! The cost of food – we will only cover the cost of feeding your pet
if he/she needs liquid food while hospitalised at a veterinary
practice. You can find out how much we will then pay and for how
long in the Terms and Conditions . We will not cover the cost of
any other food and this is regardless of whether the food was
prescribed by a vet.
ü Your cover is in force when your pet is in the UK only.

This part explains what we believe are the most significant policyholder obligations. There are also other obligations and you need to read the Terms
and Conditions to understand these.
• Sending us your claim – you must send us your Veterinary Fees and Complementary Treatment claims no later than one year after your pet
received treatment. Any claims we get after this time will not be covered by the policy. If treatment is ongoing you must make sure that claims are
sent to us at least once every 12 months.
• Keeping your policy running – you have a Covered for Life policy but to benefit from ongoing cover you must keep paying your premiums and
every 12 months you need to renew your insurance policy with us (without any break).
• Dental treatment – we will cover the treatment of a dental injury or illness providing:
- Your pet had a dental examination by a vet in the 12 months before the first signs of the injury or illness were seen, and
- Any treatment recommended as a result of the last dental examination was carried out within 3 months of the examination taking place.
• Keeping us informed of certain information – throughout your policy you need to tell us about certain information. The things you need to tell us
about are detailed in your Certificates of Insurance and it’s important you check any new documents we send to understand the information we
need. If you do not provide us with the full and accurate information it can result in a claim not being paid or affect the cover we provide.

You can pay annually or monthly. The details of how you have chosen to pay are shown on your Certificates of Insurance.

Your cover starts on 28 December 2020 and the last day of cover is 27 December 2021. Every 12 months you need to renew this insurance contract to
continue with your cover. If you pay your premium by Direct Debit instalment, when your policy is due for renewal we will renew it for you automatically.
If you do not want to renew your policy you need to let us know before your renewal date. If you pay by any other means, you need to contact us to
confirm you want to renew your policy and to pay your premium.

You can cancel your policy at any time by writing to us at info@petplan.co.uk or Petplan Customer Centre, Great West House (GW2), Great West Road,
Brentford, Middlesex TW8 9DX, United Kingdom or calling us on 0345 071 8000.
If you cancel this policy:
• In the first 14 days of your first policy year - we will refund all of the premium you have paid
• In the first 14 days after your renewal date - we will refund any premium you have paid for cover after that renewal date
• At any other time - we will refund any amount you have paid for cover after the cancellation date
Insured Pet: Maisy
Species: Rabbit
Breed: Crossbreed
Sex: Doe
Policy number: NH 505134966
Date of Birth: 22/08/2016
Select breed: NO

Plan: Rabbit Plan

Period of cover: 28 December 2020 to 27 December 2021
Cover Type: Covered for Life®
As long as you renew your policy each year without a break in cover, your veterinary fees benefit will be refreshed each year and we
will pay claims right into your pet's old age, even if it's for treatment for the same illness or injury*
* Terms and Conditions apply

Veterinary Fees £2,000 per policy year

Complementary Treatment £750 per policy year
Boarding Fees £250 per policy year
Advertising and Reward £250 per policy year

Veterinary Fees - you will pay the first £50 of veterinary treatment for each unrelated illness or injury.
Complementary Treatment - you will pay the first £50 of complementary treatment for each unrelated illness or injury.
Your Covered for Life® policy provides an amount of money in each policy year for you to claim for all illnesses and injuries. When your policy
renews, this will be replenished and you will again have the full amount for the next policy year to claim for all illnesses and injuries. As the
amount you can claim is replenished at each renewal, you will pay an excess for each illness and injury in each policy year. This means
that if Maisy's treatment dates span two or more policy years you will pay the excess(es) in each policy year for each illness/injury.
 Maisy
Please read your Terms and Conditions for full details.

Exclusions and clauses, additional to those contained in your Terms and Conditions are listed below:

This animal is added to the policy from 28/12/17

Your insurance does not cover any illness which starts in the first 14 days of your pet's first policy year or any pre-existing conditions.
If your pet was ill or injured at any time before the cover for this pet started, we will not cover any claim relating to that illness or injury.

This is a Covered for Life pet insurance policy. We will provide ongoing cover for illnesses and injuries providing you continue to pay your premium and
renew your policy each year (without any break in cover).
We’ve explained the sections of cover that we believe are most
important to the majority of our customers. Your policy provides other
sections of cover and details of these can be found in your Certificates
of Insurance and Terms and Conditions.
ü Veterinary Fees – if your pet is unwell due to an illness or injury
and needs veterinary treatment, we will pay the cost of the
veterinary fees. We’ll also cover the cost of physiotherapy and the
treatment needed for a behavioural illness.
ü Complementary Treatment – if your pet is unwell due to an
illness or injury and needs one of the following treatments, we will
cover the cost - acupuncture, chiropractic manipulation, herbal
medicine, homeopathy, osteopathy and/or hydrotherapy.
For Veterinary Fees and Complementary Treatment
ü We will provide ongoing cover for illnesses and injuries, year after
year, providing you continue to pay your premium and renew your
policy each year (without any break in cover).
ü Your policy provides an amount of money in each policy year for
you to claim for all illnesses and injuries.
- For Veterinary Fees this is £2,000
- For Complementary Treatment this is £750
ü Every 12 months, if you renew your policy without a break, the
amounts stated above are replenished and you will again have the
full amounts to claim from in the next policy year. If your cover is
cancelled or stops for any reason, all cover for your pet will end
and no further claims will be paid.
ü The treatments under both sections must be carried out by a
person holding the required qualifications or membership of
specified organisations. Full details can be found in the Terms and
Conditions in the section called ‘Who needs to carry out Veterinary
Fees and Complementary Treatment?’.
Maisy
Rabbit Plan
We’ve explained what we believe are the most significant costs not
covered by the policy. There are other costs not covered and you need
to read the full Terms and Conditions to understand your cover.
We will not cover any costs for:
û Pre-existing conditions - these are any injuries that happened, or
any illnesses that showed clinical signs, before your cover started.
û An illness that shows clinical signs in the first 14 days of your cover
starting. This only applies in your first policy year and doesn’t apply
in future years when you renew your policy with us.
û Putting your pet to sleep and having him/her cremated or buried.
û Charges made for the completion of claim forms or any supporting
documentation needed as part of your claim.
û Routine worming treatments.
û Trimming, burring or rasping your pet’s teeth.
û Any claim that results from any injury, illness or incident which falls
under any exclusion on your policy. An exclusion is a condition,
group of conditions or event which is usually covered under the
policy, but isn’t for your pet. If placed, they will be shown in the
‘Exclusions and Clauses’ section on your Certificates of Insurance.
We’ve explained what we believe are the most significant restrictions of
the policy. There are other restrictions and you need to read the full
Terms and Conditions to understand your cover.
! Changes we can make at renewal – at renewal of your policy we
can change the premium, excesses and the Terms and Conditions
of your policy.
! The excesses you pay when you claim and how these can
change:
• Some sections of your policy have an excess and these are
explained in the ‘Your Excesses’ section of your Certificates
of Insurance.
• We can change the excesses you pay at the renewal of your
policy. Typically a 20% excess is introduced at the renewal
following your pets 7th birthday but this can change and you
will be notified a least a year in advance of any percentage
excess being added to your policy.
! How your premium can change – your pets age, increasing
veterinary costs and advancements in veterinary medicine can all
affect the premium you pay. These mean your premium will
increase over the lifetime of your policy. However, Petplan will not
increase your premium as a direct result of any claim you make.
! Hydrotherapy – we will pay for 10 sessions of hydrotherapy for
each separate illness or injury. Once this session limit has been
reached, all cover for hydrotherapy for that illness/injury ends and
the policy will never cover any further sessions. This is regardless
of whether the hydrotherapy for that illness/injury takes place in the
same, or future policy years.
! The cost of food – we will only cover the cost of feeding your pet
if he/she needs liquid food while hospitalised at a veterinary
practice. You can find out how much we will then pay and for how
long in the Terms and Conditions . We will not cover the cost of
any other food and this is regardless of whether the food was
prescribed by a vet.
ü Your cover is in force when your pet is in the UK only.

This part explains what we believe are the most significant policyholder obligations. There are also other obligations and you need to read the Terms
and Conditions to understand these.
• Sending us your claim – you must send us your Veterinary Fees and Complementary Treatment claims no later than one year after your pet
received treatment. Any claims we get after this time will not be covered by the policy. If treatment is ongoing you must make sure that claims are
sent to us at least once every 12 months.
• Keeping your policy running – you have a Covered for Life policy but to benefit from ongoing cover you must keep paying your premiums and
every 12 months you need to renew your insurance policy with us (without any break).
• Dental treatment – we will cover the treatment of a dental injury or illness providing:
- Your pet had a dental examination by a vet in the 12 months before the first signs of the injury or illness were seen, and
- Any treatment recommended as a result of the last dental examination was carried out within 3 months of the examination taking place.
• Keeping us informed of certain information – throughout your policy you need to tell us about certain information. The things you need to tell us
about are detailed in your Certificates of Insurance and it’s important you check any new documents we send to understand the information we
need. If you do not provide us with the full and accurate information it can result in a claim not being paid or affect the cover we provide.

You can pay annually or monthly. The details of how you have chosen to pay are shown on your Certificates of Insurance.

Your cover starts on 28 December 2020 and the last day of cover is 27 December 2021. Every 12 months you need to renew this insurance contract to
continue with your cover. If you pay your premium by Direct Debit instalment, when your policy is due for renewal we will renew it for you automatically.
If you do not want to renew your policy you need to let us know before your renewal date. If you pay by any other means, you need to contact us to
confirm you want to renew your policy and to pay your premium.

You can cancel your policy at any time by writing to us at info@petplan.co.uk or Petplan Customer Centre, Great West House (GW2), Great West Road,
Brentford, Middlesex TW8 9DX, United Kingdom or calling us on 0345 071 8000.
If you cancel this policy:
• In the first 14 days of your first policy year - we will refund all of the premium you have paid
• In the first 14 days after your renewal date - we will refund any premium you have paid for cover after that renewal date
• At any other time - we will refund any amount you have paid for cover after the cancellation date