Binish Hi Susan Vallance, this is Binish. How can I help you ?

10:36 Binish Hi
Susan, good morning. 10:37 Binish Can I check that you still need my help? 10:38
Good morning, I reach my retirement date o the 10/12/2022 and have received a
letter stating my pension fund will be transferred to The Nest Guided Retirement
Fund. I am happy with this arrangement and would like to start withdrawing a set
amount from the date. Is there anything else I need to do such a bank account
details I wish the regular payment to be paid into. 10:39 You Binish Member can
process the request to take their money out, you no required to inform Nest in
advance. 10:40 Binish You can directly initiate the chat and we'll guide you with
the steps. 10:40 Am I able to do that within this chat 10:41 You Binish Yes. 10:42
I that case can we arrange for the pension to commence on the 10th December with
regular payments for the guided fund 10:43 You Binish You can do that. 10:43 Pleas
advise next steps and what you need from me 10:43 You Binish May I know if you wish
to process the request from the retirement date? 10:44 Yes I do 10:45 You Binish
You can initiate the chat, the same way you have done today and we'll guide you the
steps directly to take money out. 10:45 Sorry I am not understanding what you mean
by initiate the chat. Do I have to start a new chat. 10:46 You Can you take me
through the steps now 10:47 You Binish May I know how much you wish to take out?
10:47 I would like a regular monthly amount. My pension pot is just over 19,000 so
do I have to work out what my monthly income would be. I was under the impression
that nest would work it out and advise what the amount would be to enable me to
withdraw until I am 85 10:50 You Binish That is correct, however for that the
retirement pot is currently not In Nest guided retirement date fund. 10:51 Binish
However you can take contribution as normal from your Nest pot. 10:51 Then can I
request that in is moved into the nest guided retirement pot 10:52 You Binish It
will happen automatically, and Nest will notify you once done. 10:53 Ahh okay. So
there is nothing more I need to do at this precise moment 10:53 You Binish That is
correct. 10:54 That is brilliant. Thank you so much for your help this morning
Binish. I now understand completely what will happen. Goodbye and have a good day
10:54 You Binish Thank you so much. 10:55 Binish You're welcome. 10:55