RESUME

SANTHOSH KUMAR . M

Address: # 181, Amulya Nilaya

Opt. Kuvempu Park Mobile: 8867798534
Kengeri Satellite Town, Kengeri
Mail:Santhoshphilip.jgm@gmail.com
Bangalore-560091

Objective: Use my knowledge and experience to make a positive contribution in the

financial sector, whilst staying abreast with the current technology and practices
in the industry.

Capabilities

● Quick learning new concepts and technologies and bring them into use.
● Experienced Leadership qualities.
● Good communication and interpersonal skills.
● Can speak 7 Languages ( English, Hindi, Kannada, Telugu, Tamil & Oriya )
● Displaying initiative and independence, can work on own or as a team member.
● Setting higher standards of performance.
● Ability to manage multiple tasks in any given work environment

Education

● Commerce Graduate ( B.COM )

● P.U.C – Bangalore University
● S.S.L.C – Govt. Secondary School @ Kadugodi.

3rd Work Experience:

G7 Teleservices.
Team Manager, Sales Department - Apr’23 – Jan’24

Job Responsibilities as Team Manager :

● Creating an inspiring team environment with an open communication culture

● Setting team goals to achieve set targets
● Delegate tasks and set deadlines
● Oversee day-to-day operation
● Monitoring team performance and reporting on metrics
● Motivating team members to achieve goals
● Discover training needs and provide coaching on required areas
● Listen to team members feedback and resolving any issues or conflicts occurred
during work
● Recognize high performance team mates and reward accomplishments
● Encourage creativity and risk-taking
● Suggest and organise team building activities
2nd Work Experience:

Drona Edu, Zavetech Business Services

Cluster Manager, Education Department - May'21 – Feb’23

Job Responsibilities as Cluster Manager :

➢ Leading and motivating retail managers and employees across multiple locations.
➢ Contacting potential customers (parents and students) to set up meetings.
➢ Visiting customers' locations and converting to sales.
➢ Setting sales targets and key performance indicators to Executives to achieve base
targets.
➢ Assisting with recruitment and training.

1st Work Experience:

Conduent Business Services, LLC.
Associate TL, Cigna, CBPO- Nov'17 - Mar'21

Conduent Business Services, LLC.

Associate II, Cigna, CBPO- Nov'16 - Nov’17

Conduent Business Services, LLC.

Transaction Processor, Quality Assurance; Cigna, CBPO- Jun'14 - Nov'16

Job Profile:

Job Responsibilities as Team Leader: Conduent Business Services, LLC. (Jan

2017 – Mar’21)

⮚ Monitoring the team and sending daily and monthly reports to

client.
⮚ Co-ordination between various internal departments
⮚ Training and motivating of new recruits and existing team
members to help them achieve TAT with efficiency and
accuracy.
⮚ Ownership of metrics as per agreed SLAs with client.
⮚ Motivating and driving the team to ensure smooth functioning
of day-to-day activities.
⮚ Assessing and evaluating process knowledge of team
members on a quarterly basis.
⮚ Initiating calls with client to discuss issues and process
improvements.
⮚ Work with team members & manager in their development
areas, guiding in their career growth and participate in their
one to ones.
⮚ Conducting team huddles and maintaining minutes of
meeting / Action Log.

Process Improvements and Initiatives

 ⮚ Participant in Weekly calls with Stakeholders and Account
Delivery Managers to discuss improved deliverables and
process stabilization.
⮚ Initiated Brain storming sessions with other Team Leads /
BPA’s / other departments to resolve process related issues.
⮚ Shared Best Practices within engagements. Approached
other engagement within the organization to gain additional
knowledge.
⮚ Participated in training and development programs.
⮚ Been an active participant in the cultural, sports and fun
activities organized by the company.
⮚ Streamlined the process of bank updates and improved the
KPI for the process and appreciated by the client

Soft Skills

❖ Advanced Excel
❖ Power BI
❖ Presentation
❖ Microsoft PowerPoint

Personal Information

Date of Birth: 03th Mar 1994

Place of Birth: Bangalore
Father Name: Muni Raju
Languages Known: English, Hindi, Kannada, Telugu & Tamil

Declaration

Hereby I, declare that all above mentioned details are true and correct as best of
my knowledge.

Date:
Place: Bangalore (Santhosh
Kumar. M)