HELMI FADILLAH

6282299419180 | helmi.fadillah21@gmail.com | www.linkedin.com/in/helmi-fadillah

Cipete Jakarta Selatan
I am a Bachelor of Office Administration graduate, with expertise in performing administrative tasks and
experience in the field of Customer Relations. I am also a quick learner, have an interest in numbers, pay
attention to detail, can operate Ms. Office, and am currently developing skills in the field of Digital Marketing.

Work Experiences
PT Kita Bisa Indonesia - Jakarta, Indonesia Jan 2024 - Present
Customer Happiness Agent
Serving customer inquiries and requests via email and social media using Zendesk
Handling customer complaints in a professional and satisfactory manner.
Monitoring and ensuring resolution of customer issues.
Recording and tracking customer interactions in the database system.
Communicating effectively with internal teams to resolve customer issues.
Following company procedures and policies in addressing customer inquiries and issues.

PT Kita Bisa Indonesia - Jakarta Apr 2019 - Dec 2023

Campaign Optimization Officer
Data Entry
Send MoU to the campaigner and follow up regularly
Approaching and building a partnership with a campaigner at Kitabisa
Assist and give comprehensive service to the campaigner from the beginning process, achieving targets and making sure the
beneficiaries get the good impacts
Report weekly and coordinating with cross functional teams
Validating data in Tableau with FB Ads Manager
Creating service fee billing reports for customers
Running ads on Facebook & Instagram (Project)
Designing a project charter and executing with a focus on new users
Executing an initiative project as telemarketing to help introduce a new product

Ini Teh Susu! - Jakarta Nov 2019 - Nov 2022

Founder
Planning and running the operations of a beverage shop that once went viral with affordable prices and is loved by all demographics.

Circle Event Organizer - Jakarta Apr 2019 - May 2019

Crew Event Organizer - Freelance
Responsible for coordinating and managing various tasks on the event floor to ensure its smooth operation and success.

PT Gemilang Gemerlap Utama - Jakarta Jan 2019 - Feb 2019

Tour Leader - Freelance
Guiding and organizing activities for tourists during the journey, ensuring they can enjoy an unforgettable holiday experience.

HQ BPJS Ketenagakerjaan Nov 2018 - Dec 2018

Sekretaris - Internship
Data Entry
Handling incoming phone calls
Receiving, sorting, and storing incoming and outgoing mail

SMK Negeri 15 Jakarta - Jakarta Jul 2018 - Oct 2018

Guru - Praktik Keterampilan Mengajar
Preparing teaching materials, teaching and guiding students in their learning, assessing student performance, providing academic
guidance, and creating a learning environment that supports student development.

Education Level
Universitas Negeri Jakarta - Jakarta Sep 2015 - Sep 2019
Bachelor Degree in Office Administration Education, 3.72/4.00
UNJ Student Representative Receives Scholarship from Jakarta Scholarship Foundation by Governor Anies Baswedan at Jakarta
City Hall
Organisational Experience
Simpatisan United Community - Jakarta Aug 2015 - Aug 2019
Secretary and Event Division
Managing community documents and records, drafting event proposals, preparing necessary administrative tasks, organizing
meetings and events, and assisting in maintaining smooth communication and internal administration within the community.
Designing, organizing, and executing various types of events or activities that align with the goals and needs of the community.

Skills, Achievements & Other Experience

Soft Skills: Detail Oriented, Teamwork, Analytical Skills, Problem Solving, Time Management, Customer Oriented
Hard Skills: Ms. Office (Word, Power Point, Excel), Google Workspace, Digital Marketing (FB&IG Ads), Zendesk
Hard Skills  (2022): MySkill Intensive Bootcamp - Fullstack Digital Marketing
Interest: Administration, Inbound, Customer Relationship, Digital Marketing