SCOPE OF WORK

DESCRIPTION OF SOFT SERVICES:

DAILY CLEANING

A. Sweep Clean - Sweep clean all floor areas including.

 Damp Moping of Tiles, Vitrified floors, staircases, elevators floor, sidewalls and entrance areas.
 Floors shall be free of dirt, mud, sand, footprints, liquid spills, and other debris.
 Chairs, trash receptacles, and easily movable items shall be moved to clean underneath.
 During inclement weather, the frequency may be higher than once per day.
 After sweeping all vitrified floors, areas would be machine scrubbed and cleaned.

B. Vacuuming

 Vacuum cleaner would be used to ensure adequate cleaning of carpets in operations support
building. When completed, the area shall be free of all litter, lint, loose soil and debris.
 Any chairs, trash receptacles, and easily moveable items, shall be moved to vacuum underneath,
and then replaced in the original position.

C. Washroom Cleaning

 Thorough cleaning and sanitization of toilets, bathrooms, wash basins and shower facilities, using
suitable non- abrasive cleaners and disinfectants.
 All surfaces shall be free of grime, soap mud and smudges.
 Cleaning of mirrors, glass doors, glass windows, etc.
 Replacement of paper towels, toilet paper, and soap dispenser in all bathrooms shall be
performed.

D. Trash Removal

 Emptying all wastepaper baskets, ashtrays (if applicable) from all floor areas, and washing or
wiping them clean with damp cloth, replacing plastic wastepaper basket linings and returning
items where they were located.
 All waste from wastepaper baskets will be collected and deposited in the building’s waste
containers.
 Dry & wet garbage would be segregated and dumped into designated area within the premises.

E. Glass Surface Cleaning

 All glass at entrance doors of the premises would be cleaned using damp and dry method.
 Glass tabletops, cabin doors, cabin partitions and glass accessories would also be cleaned.
 Removal of grease marks or fingerprints glass counters and partitions. This cleaning is done using
approved all-purpose cleaner and lint free cloth or paper towels.

F. Damp & Dry Cleaning

 Wipe clean all White boards of meeting rooms, Conference rooms, workstations, cabins etc.
 Wipe clean all table tops of workstations, cubicles, office cabins and other furniture and fixtures.
WEEKLY CLEANING

A. Deep Cleaning

 Stairways Terraces, generator rooms, AHU Rooms, Shop Floor, Workstation etc.
 Ceilings, Walls, Partitions, etc.
 Toilets and Washrooms.

B. Window Glass Cleaning

 Interior cleaning of the glasses till height of 3 Meters

 Dusting window- sills and blinds.

C. Sanitizing

 0ffice area, paper bins would be cleaned and sanitized

 All washroom dustbins would be thoroughly cleaned and sanitized.
 All telephone instruments would be sanitized using disinfectants.
 Waste Bins from Pantry and cafeteria areas would also be thoroughly cleaned and sanitized with
disinfectants.
 Thorough washing of all walls and doors of all toilets with appropriate detergent and disinfect.

PANTRY SERVICES

 Keep all the vending machines clean and in hygienic condition at all times
 Top up all vending machines/ water dispensers as and when required.
 Serve Tea/Coffee/Water/Aerated drinks to Clients & visitors on request.
 Wash guest/ cafeteria crockery, dry them and store immediately after use.
 Clean the pantry working area to maintain proper hygiene level.
 Check the inventory of crockery and cutlery at regular intervals.
 Maintain inventory of all pantry consumables.
 Coordinate with maintenance of the vending machine with the original equipment Manufacturer
(OEM) authorized service agent
CONSOLIDATED STATEMENT OF WORK: HARD SERVICES

1. Scope of Work:

The Hard Services team shall provide a range of technical services to ensure the proper functioning,
safety, and maintenance of various systems and equipment within the facility.

2. Responsibilities:

I. Electrician:

 Inspecting and maintaining electrical systems, circuits, wiring, switches, and outlets.
 Diagnosing and resolving electrical malfunctions and issues.
 Installing and connecting new electrical equipment, fixtures, and devices.
 Conducting routine checks and preventive maintenance on electrical systems.
 Ensuring compliance with electrical codes, regulations, and safety standards.
 Responding promptly to electrical emergencies and outages.

II. Plumber:

 Inspecting and maintaining plumbing systems, pipes, faucets, toilets, sinks, and drainage
systems.
 Identifying and resolving plumbing issues, leaks, and blockages.
 Repairing or replacing defective parts and components.
 Installing new plumbing fixtures and equipment as needed.
 Conducting preventive maintenance on plumbing systems.
 Ensuring compliance with plumbing codes, regulations, and safety standards.

III. Fireman:

 Conducting regular inspections of fire suppression systems, fire alarms, and emergency
equipment.
 Maintaining and testing fire extinguishers, hoses, and firefighting tools.
 Conducting fire drills and emergency evacuation exercises.
 Operating fire suppression systems and equipment effectively during emergencies.
 Assisting with the development and implementation of fire safety protocols.
 Responding promptly to fire alarms and emergencies.
IV. Multiskilled Technician:

 Performing routine maintenance and inspections on various systems including mechanical,

electrical, and plumbing.
 Troubleshooting and diagnosing issues in different systems.
 Repairing or replacing defective components and parts.
 Assisting with equipment installations and modifications.
 Conducting preventive maintenance tasks.
 Responding to urgent repair requests and emergencies.

V. HVAC Technician:

 Inspecting and maintaining HVAC systems, air handlers, chillers, boilers, and controls.
 Diagnosing and resolving HVAC system malfunctions and issues.
 Conducting routine maintenance to prevent system failures and optimize efficiency.
 Ensuring compliance with HVAC standards and safety protocols.
 Responding promptly to HVAC emergencies and temperature control problems.

VI. DG Operator:

 Operating and monitoring diesel generators to provide backup power.

 Conducting routine inspections and maintenance of generators and systems.
 Troubleshooting and diagnosing generator-related issues.
 Ensuring proper storage and handling of diesel fuel.
 Collaborating with facility personnel for power distribution during outages.
 Responding promptly to generator alarms and emergencies.

VII. WTP Operations:

 Operating and monitoring water treatment equipment and systems.

 Conducting water quality tests and analyses to ensure compliance.
 Adjusting treatment processes based on water quality parameters.
 Performing routine maintenance on treatment equipment.
 Monitoring chemical dosing systems and maintaining chemical levels.
 Responding promptly to water quality deviations and emergencies.
3. Task Frequencies:

 Regular inspections, maintenance, and checks as specified for each role.

 Timely response to emergencies and urgent requests.
 Scheduled preventive maintenance tasks for equipment.

4. Documentation:

 Accurate records of maintenance activities, repairs, and replacements shall be maintained for
each role.

5. Safety Measures:

 Adherence to all safety protocols and guidelines specific to each role's tasks.

6. Communication:

 Prompt communication of issues, repairs, and potential hazards to facility management.

7. Equipment and Supplies:

 Ensuring availability of necessary tools, equipment, and supplies for each role's tasks.

8. Availability:

 Each role shall be available during designated working hours and on-call for emergencies.

9. Performance Standards:

 Work quality must meet industry standards and ensure optimal functionality, safety, and
efficiency of various systems.