© 2002 Corporate Executive Board

Post-Acquisition Review Worksheet

Post-Acquisition Reviews
The M &A team conducts post-acquisition …while the integration best practice reporter
reviews, including an assessment of integration… contacts key players for informal feedback
Post-Acquisition Review Following Bank Purchase Sample Informal Feedback Capture
Citigroup, Hypothetical Citigroup, Illustrative
PAR Team Attributes
• Background in investment
banking, due diligence, commercial Integration Best
banking, or traditional audit Practice Reporter
• Typically holds M.B.A. • Background in business
• Specializes by audit function, e.g., Integration best unit or finance
PAR Team finance, IT, marketing, operations practice reporter Integration • Typically former
• Includes representatives from tests new tools and Best Practice integration leader
corporate development templates and gets Reporter
feedback from users
Leigh Bank* Deal Close 01/03/99 Audit 02/01/00 Leigh Bank*
Target Actual PAR team Deal Close: 01/03/99 3-month visit: 02/01/00
Revenue Opportunities typically 8:00–8:30 Facility Tour by Integration Leader
Gross sales $1.0 M $1.2 M 9:00–11:00 Meet with Business Unit Head
conducts Overall integration performance versus plan
Growth of deposit base 7% 8% audit a Unexpected challenges
Usability of new bank acquisition template
Cost Savings year after 12:00–3:00 Integration Team Meetings
Branch closings 49 50 purchase Integration best Marketing
• Overview of local ad campaigns
Headcount reductions 250 300 practice reporter • Progress of rebranding efforts and customer mapping
Administrative savings $3.0 M $3.2 M conducts surveys HR
• Results of new teller survey
Customer Attrition of all functional • Effectiveness in addressing retention risks
Retention 95% 90% needs regarding Finance
• Transition to Citi’s reporting structure using new intranet
Customer satisfaction 90% 85% integration software downloads
experience • Ease of customer billing conversion to Citibank template
IT
Credit/Risk • Success of fast-cycle system upgrade
Loan defaults $45 M $50 M 6:00–8:00 Customer Focus Group
Response to branding campaign
Systems Integration Action Items
Speed of IT systems migration 9 months 6 months • Revise bank acquisition template, forward to East Bank
integration manager
Speed of transactions 90/sec. 100/sec. • Recommend use of customer mapping across acquisitions
Online systems uptime 99% 99%

*Hypothetical bank acquisition. Source: Citigroup; After the Acquisition, Working Council for Chief
Financial Officers, 2001; Corporate Strategy Board research.

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