CURRICULUM VITAE

Applicant ID: 1576299

Name :Mangeh Joy Juliet

Email :mangeh_juliet@yahoo.com
Phone No :+971-556672927
Language : English/French

CAREER OBJECTIVE
To develop my potentials to its optimum level through perseverance and hard work thus, taking
all the chances and opportunities that will help me reach my goals and define my objectives
within a dynamic multicultural organization in Marketing and Hospitality. Good team player,
career oriented and ready to adapt to new skills while contributing to the achievement of
the organizational goals. I am also a person who seeks challenging opportunities and positions,
with a strong educational background.

EDUCATIONAL QUALIFICATION
- Bachelor’s Degree – 2010
- Advance Level Certificate – 2006
- Ordinary Level Certificate – 2003

Skills and Responsibilities

• Outstanding speaking and writing ability
• Excellent in public relations and customer service
• Profound knowledge of various departments which is very handy in solving queries
• Strong Analytical skills help in supervising
• Profound knowledge of MS Office
• Good interpersonal, efficient time management, and organizational skills
• Detail oriented with strong multi-tasking and negotiation skills
• High patience to repeat answers for questions asked repeatedly by guest
• Merchandise

Novo Cinemas (Gulf Films)

Duration: December 2019 till present
Position :sales supervisor

KEY FUNCTIONS
• Solving customer complaints on various bookings ,both online and over the counter
• Informing customers on various promotions and how it can be avail
• Help swap tickets and reschedule bookings
• Teaching customers how to book online
• Checking various cinema halls to see that all is running smoothly before each movie
starts
• Sell tickets for movies as well as selling of food and beverages
• Help other colleagues to clean ,check labels and ensure all is set for the next day before
leaving for the day
• Merchandise
 Pre-Opening hotel: Mgallery by Sofitel (Accor Hotels)
Duration: November 2017 to October 2019
Position: Order Taker and Executive Lounge head Waitress

KEY FUNCTIONS
• Handling internal and external calls for restaurant reservation
• Greet guest with fast and friendly manner
• Taking wake-up call request for early breakfast and handling them accordingly
• Maintaining and developing relationships with existing guest via phone calls and
meeting them in person
• Inform guests on daily specialties
• Present menus and answer questions on various foods
• Assist barrister to prepare drinks and smoothies
• Deal with guest request, inquiries in a professional and courteous manner in person, on
phone and via emails
• Keep up to date with current promotions and hotel pricing to provide information to
guest on request.
• Be responsible for evacuation in case of an emergency.
• Delivering impeccable service to the guest hence making their stay memorable
January 2013-October 2017
CUSTOMER SERVICE/TELEPHONE OPERATOR,
MOBILE TELEPHONE NETWORK

KEY FUNCTIONS
• Deliver exceptional customer service by professionally receiving and responding to
incoming telephone calls from customers and coworkers
• Assist customers by answering questions and transferring telephone calls to
departments and stores in a professional and efficient manner
• Provide a strong knowledge of store, departments, services and events
• Work as a team player in a dynamic and fast-paced environment
• Perform basic data entry functions
• Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
• Professional speaking voice

Strength
• Good interpersonal and communication skills
• Confident and Self motivated
• Ability to work individually or as a team with or without supervision
• Can adapt to changes easily
• Ability to work under pressure and for long hours , fast learner

Hobbies

• Traveling, reading ,watching movies, playing games, etc