Anna Mariel Delos Santos

To obtain a position that will utilize my skills and knowledge gained through experiences.
To provide quality services that will help in producing globally competitive products and
services. To make the company satisfied by meeting their standards and satisfaction.
Ajman 00000
annmariel1993@gmail.com
+971 56 294 4149

To obtain a position that will utilize my skills and knowledge gained through experiences. To
provide quality services that will help in producing globally competitive products and services. To
make the company satisfied by meeting their standards and satisfaction.

Personal Details

Birth Date: 1993-10-28

Eligible to work in United Arab Emirates: Yes
Industry: Call Center, Customer Service, Hospitality & Tourism, Insurance, Management, Sales,
Transportation Services

Work Experience

Owner/Manager
Bee Travel & Tours - Bulacan
August 2020 to Present
Arranging travel plans, coordinating with venues, managing money, facilitating media interactions, and
scoping out local services at each tour stop.

Finance Officer
Oud Metha - Dubai, AE
December 2019 to January 2022
Ensures that accurate records are kept by standard practices.
● Managing records and receipts.

Front Desk Receptionist

Thumbay GMC Hospital - Ajman
January 2021 to May 2021
• Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with
questions and issues.
• Supports managers with business documentation and professional demeanor at all times.
• Efficiently processes updated client information and payments into database.
• Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on
outstanding items.
• Ability to multitask effectively in a fast-paced environment.
• Maintains a friendly, approachable style to build relationships and work harmoniously with others at
all times.
• Bilingual in English and Arabic.
• Technology snapshot: MS Office (including Word, Excel, and power point).

Secretary/Receptionist
Al Waseet Labours Recruitment LLC - Ajman
July 2017 to September 2019
Answer phone calls and redirect them when necessary
● Prepare and disseminate correspondence, memos and forms
● File and update contact information of employees, customers, suppliers and external
partners
● Support and facilitate the completion of regular reports
● Develop and maintain a filing system
● Check frequently the levels of office supplies and place appropriate orders
● Make travel arrangements
● Undertake occasional receptionist duties

Sales Representative
Makati - Manila
May 2013 to February 2016
Philippines

Customer Represantative
● Greet customers entering into organizations.
● Delivering information about a company's offering.
● Managing incoming calls and customer inquiries
● Handling customer complaints.
● Guiding and solving queries of customers.
● Sending and answering emails
● Handling customers of different nationality.
● Monitoring market rates.
● Providing training and assistance to new joined tele officer.

Cashier
Luciano Pharmacy - Santa Maria
September 2012 to December 2012
Collect payments whether in cash or credit.
● Counting the money in the drawer.
● Record how many medicine disposed everyday.
● Providing advice and recommendations.

On the Job Training

Philippine American Life and General Insurance Company - Philippines

● Assisting new policy holders.

● Prepare insurance forms to policy holders.
● Encoding list of new policy holders.
● Interact with clients to provide information in response to inquiries about products and services.
● Filing updated information of policy holders.

Education

Meycauyan National High School

2006 to 2010

Skills
• Can Work under-pressure and in minimum supervision
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Good Communication Skills
• Customer service
• Maintenance
• Leadership
• Organizational skills

Languages

• Arabic - Intermediate

Certifications and Licenses

DTI Permit
August 2020 to August 2025
Legal identity of my running Travel & tours

Groups

Maximum 88 Corporations
September 2017 to Present