Professional Documents
Culture Documents
Organizational Behaviour: Improving Performance and Commitment in the Workplace, 5e, Canadian Edition Jason A. Colquitt full chapter instant download
Organizational Behaviour: Improving Performance and Commitment in the Workplace, 5e, Canadian Edition Jason A. Colquitt full chapter instant download
Organizational Behaviour: Improving Performance and Commitment in the Workplace, 5e, Canadian Edition Jason A. Colquitt full chapter instant download
https://ebookmass.com/product/organizational-behavior-improving-
performance-and-commitment-in-the-workplace-8e-ise-8th-ise-
edition-jason-colquitt/
https://ebookmass.com/product/ebook-pdf-organizational-behavior-
improving-performance-and-commitment-in-the-workplace-7th-
edition/
https://ebookmass.com/product/canadian-organizational-
behaviour-11th-edition-steven-lattimore-mcshane/
https://ebookmass.com/product/organizational-behaviour-and-work-
a-critical-introduction-5e-5th-edition-fiona-m-wilson/
Canadian Organizational Behaviour. McShane, Tasa,
Steen, McGraw-Hill, 11th Edition Steven Lattimore
Mcshane
https://ebookmass.com/product/canadian-organizational-behaviour-
mcshane-tasa-steen-mcgraw-hill-11th-edition-steven-lattimore-
mcshane/
https://ebookmass.com/product/ebook-pdf-consumer-behaviour-
buying-having-being-8th-canadian-edition/
https://ebookmass.com/product/acceptance-and-commitment-
approaches-for-athletes-wellbeing-and-performance-the-flexible-
mind-1st-edition-ross-g-white/
https://ebookmass.com/product/creating-value-and-improving-
financial-performance-inclusive-finance-and-the-esg-premium-paul-
wachtel/
https://ebookmass.com/product/group-dynamics-and-team-
interventions-understanding-and-improving-team-performance-1st-
edition-ebook-pdf-version/
FIFTH CANADIAN EDITION Page i
Jason A. Colquitt
University of Notre Dame
Jeffery A. LePine
Arizona State University
Michael J. Wesson
Auburn University
Ian R. Gellatly
University of Alberta
Page ii
ISBN-13: 978-1-26-088126-4
ISBN-10: 1-26-088126-1
The Library of Congress data for this book has been applied for from the Library of
Congress.
1 2 3 4 5 6 7 8 9 TCP 28 27 26 25 24 23 22
In the case of photocopying or other reprographic copying, seek a licence from The
Canadian Copyright Licensing Agency (Access Copyright). For an Access Copyright
licence, visit www.accesscopyright.ca or call toll-free to 1-800-893-5777.
Fictitious names of companies, products, people, characters and/or data that may be used
herein (in case studies or in examples) are not intended to represent any real individual,
company, product or event.
ISBN-13: 978-1-26-088126-4
ISBN-10: 1-26-088126-1
eISBN-10: 1-26-508237-5
© 2022. Exclusive rights by McGraw Hill for manufacture and export. This book cannot be
re-exported from the country to which it is sold by McGraw Hill.
Dedication
To Catherine, for being my companion in life’s adventures. And for Cameron, Riley, and Page iii
Connor, for supplying many of the most meaningful moments of those adventures.
—J.A.C.
To Marcie, Izzy, and Eli, who support me and fill my life with meaning and joy.
—J.A.L.
To Liesl and Dylan: Their support in all I do is incomparable. They are my life and I love them
both. To my parents: They provide a foundation that never wavers.
—M.J.W.
To my parents, Roy and Beverly, who taught me everything I ever needed to know about
commitment, unconditional love, and achievement striving. To my brother, Duncan, who left this
life too soon. Finally, to my children and grandchildren, who inspire me more than they know.
—I.R.G.
About the Authors
Page iv
©Wright Photography
Jason’s research interests include organizational justice, trust, and personality. He has
published more than 40 articles on these and other topics in Academy of Management
Journal, Academy of Management Review, Journal of Applied Psychology, Organizational
Behavior and Human Decision Processes, and Personnel Psychology. He served as editor-in-
chief for Academy of Management Journal and has served on a number of editorial boards,
including Academy of Management Journal, Academy of Management Review, Administrative
Science Quarterly, Journal of Applied Psychology, Organizational Behavior and Human Decision
Processes, and Personnel Psychology. He is a recipient of the Society for Industrial and
Organizational Psychology’s Distinguished Early Career Contributions Award and the
Cummings Scholar Award for early to mid-career achievement, sponsored by the
Organizational Behavior division of the Academy of Management.
Jason enjoys spending time with his wife, Catherine, and three sons, Cameron, Riley, and
Connor. His hobbies include playing basketball, playing the trumpet, watching movies, and
taking long walks with his family.
Jeff’s research interests include team functioning and effectiveness, individual and team
adaptation, citizenship behaviour, voice, employee engagement, and occupational stress. He
has published more than 40 articles on these and other topics in outlets such as Academy of
Management Journal, Academy of Management Review, Journal of Applied Psychology,
Organizational Behavior and Human Decision Processes, Personnel Psychology, and Journal of
Management. He has served as associate editor of Academy of Management Review and
Journal of Applied Psychology. He has also served on the editorial boards of Academy of
Management Journal, Academy of Management Review, Journal of Applied Psychology,
Organizational Behavior and Human Decision Processes, Personnel Psychology, Journal of
Management, Journal of Organizational Behavior, and Journal of Occupational and
Organizational Psychology. He is a recipient of the Society for Industrial and Organizational
Psychology’s Distinguished Early Career Contributions Award and the Cummings Scholar
Award for early to mid-career achievement, sponsored by the Organizational Behavior
division of the Academy of Management. He was also elected to the Executive Committee
of the Human Resource Division of the Academy of Management. Prior to earning his PhD,
Jeff was an officer in the U.S. Air Force.
Jeff spends most of his free time with his wife, Marcie, daughter, Izzy, and son, Eli. He also
enjoys playing guitar, hiking and mountain biking, working on his collection of classic
Pontiacs, and serving as the caretaker of his family’s desert hideaway, called the Goat Farm.
Raymond J. Harbert College of Business. He received his PhD from Michigan State
University’s Eli Broad Graduate School of Management. He also holds an MS in human
resource management from Texas A&M University and a BBA from Baylor University. He
was previously on faculty at Texas A&M University. He has taught organizational behaviour
and human resource management–based classes at the undergraduate, graduate, executive,
and doctoral levels. He has received awards for teaching excellence both at the college and
university levels. He is currently chair of the management department at Harbert.
Michael spends most of his time trying to keep up with his wife, Liesl, and son, Dylan. He is
a self-admitted food and wine snob, supporter of the performing arts, and a college sports
addict.
Ian’s research has touched on many topics covered in this book, such as leadership,
organizational commitment, employee motivation, knowledge sharing/hiding, safety climate,
and employee withdrawal (attendance and turnover). His research examines the interplay
between person and situational factors in a variety of different contexts, such as virtual
work, healthcare organizations and professions, non-profit agencies (e.g., employment of
persons with disabilities), primary industries (e.g., oil and gas, construction), and ride-
sharing (e.g., Uber). Ian’s published work on these and other topics appears in various
outlets, such as Journal of Management, Journal of Applied Psychology, Organizational
Research Methods, Journal of Organizational Behavior, Journal of Vocational Behavior, and
Human Resource Management. At this time, Ian serves on the editorial board of the Journal
of Applied Psychology and as an ad hoc reviewer for many other journals. In addition to his
teaching, research, and editorial work, Ian has served as a consultant to business and
government.
Ian enjoys spending time with his friends and family. His hobbies include squash, biking
with the Grumpy Bears, hiking in the mountains, and attending live NHL hockey games.
(Go Oilers!)
Brief Contents
Preface Page vi
PART 1
INTRODUCTION TO ORGANIZATIONAL BEHAVIOUR
CHAPTER 1 What Is Organizational Behaviour?
PART 2
INDIVIDUAL CHARACTERISTICS AND MECHANISMS
CHAPTER 4 Personality, Cultural Values, and Ability
CHAPTER 6 Stress
CHAPTER 7 Motivation
PART 3
RELATIONAL MECHANISMS
CHAPTER 10 Communication
PART 4
ORGANIZATIONAL MECHANISMS
CHAPTER 14 Organizational Structure
Glossary
Chapter Notes
Index
Contents
Preface Page vii
PART 1
INTRODUCTION TO ORGANIZATIONAL BEHAVIOUR
CHAPTER 1
What Is Organizational Behaviour?
What Is Organizational Behaviour?
Organizational Behaviour Defined
The Role of Management Theory
An Integrative Model of OB
Does Organizational Behaviour Matter?
Building a Conceptual Argument
Research Evidence
How Do We “Know” What We Know About Organizational Behaviour?
Moving Forward in This Book
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
CHAPTER 2
Job Performance
Job Performance
What Does It Mean to Be a “Good Performer”?
Task Performance
Citizenship Behaviour
Counterproductive Behaviour
Summary: What Does It Mean to Be a “Good Performer”?
Trends Affecting Performance
Knowledge Work
Service Work
Application: Performance Management
Management by Objectives
Behaviourally Anchored Rating Scales
360-Degree Feedback
Forced Ranking
Social Networking Systems
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
CHAPTER 3
Organizational Commitment
Organizational Commitment
What Does It Mean to Be “Committed”?
Forms of Commitment
Forms of Commitment in Combination
Withdrawal Behaviour
Summary: What Does It Mean to Be “Committed”?
Trends That Affect Commitment
Diversity of the Workforce
The Changing Employee–Employer Relationship
Application: Commitment Initiatives
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
PART 2
INDIVIDUAL CHARACTERISTICS AND MECHANISMS
CHAPTER 4
Personality, Cultural Values, and Ability
Personality, Cultural Values, and Ability
How Can We Describe What Employees Are Like?
The Big Five
Cultural Values
Summary: How Can We Describe What Employees Are Like?
What Does It Mean for an Employee to Be “Able”?
Cognitive Ability
Emotional Ability
Physical Ability
Summary: What Does It Mean for an Employee to Be “Able”?
How Important Are These Individual Differences?
Application: Personality and Cognitive Ability Tests
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
Page viii
CHAPTER 5
Job Satisfaction
Job Satisfaction
Why Are Some Employees More Satisfied than Others?
Value Fulfillment
Satisfaction with the Work Itself
Mood and Emotions
Summary: Why Are Some Employees More Satisfied than Others?
How Important Is Job Satisfaction?
Life Satisfaction
Application: Tracking Satisfaction
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
CHAPTER 6
Stress
Stress
Why Are Some Employees More “Stressed” than Others?
Types of Stressors
How Do People Cope with Stressors?
The Experience of Strain
Accounting for Individuals in the Stress Process
Summary: Why Are Some Employees More “Stressed” than Others?
How Important Is Stress?
Application: Stress Management
Assessment
Reducing Stressors
Providing Resources
Reducing Strains
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
CHAPTER 7
Motivation
Motivation
Why Are Some Employees More Motivated than Others?
Expectancy Theory
Goal Setting Theory
Equity Theory
Psychological Empowerment
Summary: Why Are Some Employees More Motivated than Others?
How Important Is Motivation?
Application: Compensation Systems
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
Page ix
CHAPTER 8
Trust, Justice, and Ethics
Trust, Justice, and Ethics
Why Are Some Authorities More Trusted than Others?
Trust
Justice
Ethics
Summary: Why Are Some Authorities More Trusted than Others?
How Important Is Trust?
Application: Social Responsibility
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
CHAPTER 9
Learning and Decision Making
Learning and Decision Making
Why Do Some Employees Learn to Make Decisions Better than Others?
Types of Knowledge
Methods of Learning
Methods of Decision Making
Decision-Making Problems
Summary: Why Do Some Employees Learn to Make Decisions Better than Others?
How Important Is Learning?
Application: Training
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
OB ASSESSMENTS
PART 3
RELATIONAL MECHANISMS
CHAPTER 10
Communication
Communication
The Communication Process
What Does It Mean to Be a “Good Communicator”?
Face-to-Face Communication
Computer-Mediated Communication
The Communication Process: Potential Issues
Summary: What Does It Mean to Be a “Good Communicator”?
Communication Networks
Formal Communication
Formal Networks
Informal Communication Networks
How Important Is Communication?
Application: Interviewing
TAKEAWAYS
KEY TERMS
Another random document with
no related content on Scribd:
The Project Gutenberg eBook of Out of nowhere
This ebook is for the use of anyone anywhere in the United States
and most other parts of the world at no cost and with almost no
restrictions whatsoever. You may copy it, give it away or re-use it
under the terms of the Project Gutenberg License included with this
ebook or online at www.gutenberg.org. If you are not located in the
United States, you will have to check the laws of the country where
you are located before using this eBook.
Author: E. A. Grosser
Language: English
By E. A. GROSSER
Valnar released Barlow and stepped back. "But he didn't seem like
that sort of a fellow. He was so—so idealistic!"
"Probably because he didn't have anything to be practical about,"
Barlow sneered. "Now he's got the Mental Ray you said you gave
him, and he controls two continents with absolute power—and is
thinking of expanding. The only ones in all the Americas who can
even think he's wrong are a few like me—ones who for some
reason, aren't affected by the ray which orders your thoughts to an
approved pattern."
"The dirty heel!" Valnar spat. "I'm going back and kill him. So long!"
"Wait! What good will that do? He's here now, so that proves you
didn't kill him. But you caused all this mess; help us free ourselves."
"I can kill him; and I will. I'll create a new branch of the tree—a world
where Dodson died right after protecting the Americas."
"But what about this branch!" Barlow shouted as Valnar's hand went
to the plaque on his chest. "According to your screwy theory this limb
will still be going strong."
Valnar hesitated. "You're right," he admitted, lowering his hand. "We
might as well create two new limbs, one right here."
Barlow waited, watching Valnar. Somehow he was impressed by the
other. He no longer considered him merely a liar; there was
something strange about the newcomer. And the circumstances
surrounding the discovery of the Mental Ray had never been
explained. Dodson was no scientist, and yet he and no other knew
the more complicated parts of the powerful electrical broadcaster
that matched the thought waves of the people and heterodyned
those he considered undesirable.
"I'll have to acquaint myself with the circumstances," said Valnar.
"Okay, what do you want to know?" Barlow offered.
Valnar looked at him slyly. "It would be much more pleasant to learn
from that girl you were with. I always try to make my work pleasant."
Barlow made a wry face. "I'll help you," he repeated, and wondered
why he so instantly rejected Valnar's suggestion.
Valnar shrugged. "Oh, all right. If you insist. But she sure lit out of
here in a hurry. Where was she headed?"
"She knew I could run faster than she could, and wanted a
headstart," Barlow grinned. "She's probably at headquarters now,
getting a bunch to help me."
"Let's go to headquarters," said Valnar.
Barlow looked at him sharply, frowning with suspicion. "You
promised to help," he reminded.
"Oh, you may be sure that I shall," Valnar assured airily. "Lead on,
MacBarlow!"
Barlow grunted and started toward the headquarters that he was
never supposed to approach. The organization believed in never
establishing a personal trail between the various headquarters, and
Barlow was a runner. But he considered that the circumstances
warranted disobedience.
"Your education was evidently quite sketchy," he grumbled as he led
the way. "Dodson didn't give you your money's worth."