Management Information System

Unit Guide

Trimester 3 2023/2024
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About Management Information System

UNIT OVERVIEW

CONTACTS
Dr. Khanh Ngo
Unit Instructor Email: khanh.ngo@isb.edu.vn
Phone: 0905537159
ISB BBUS Program
17 Pham Ngoc Thach Street, District 3, HCM City
Student Advisor Phone: (028) 3920 9999 Email:
Ext: 305 (Ms. An) bbusprogram@isb.edu.vn

Management Information System (MIS) is very important for decision-making of any

organization. The corporate environment is dynamic involving uncertainties and risks. These
uncertainties and risks drive business organizations to take complicated decision to survive
in the market. Since the primary goal of any organization is to improve its profitability and
sustain in the long run. Hence, any business establishment cannot afford to ignore the
importance of MIS.

Organizations require a range of information systems, such as Enterprise Resource Planning

systems (ERP), Customer Relationship Management systems (CRM), Supply Chain
Management systems (SCM) etc…We focus our attention on the main types of these
systems including their key properties and components, basic issues related to the selection,
implementation, architecture, and use of such systems. We also give a hands-on experience
on an enterprise system, which is commonly used in industry.

This course takes a management instead of a technical approach to the material presented.
It should be of interest to students of general management interested in information
technology issues and to students of information technology interested in management
issues.

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Assessment Information

UNIT LEARNING OUTCOMES

The table below outlines the unit learning outcomes (ULOs) for this unit. Upon completion
of this unit, students will be able to:

1. Understand what is an Information System and why is it essential in business today

2. Translate the role of the information system in global E-business and collaboration
Realize what is the impact of information system on organization, on strategy and how
3.
can information systems help businesses become more competitive.
Demonstrate the Information Technology Infrastructure along with tools and
4.
techniques for security and control.
Show the core information system applications businesses are using today to improve
5. operational excellence and decision making: ERP, SCM, CRM, AI and knowledge
management; e-commerce applications; and business intelligence systems
Realize how to use the acquired knowledge to analyze and design information system
6.
solutions to business problems

PROGRAM LEARNING OUTCOMES

In line with its focus on assuring students’ skills in unit learning outcomes 1-7 above, this
unit is also responsible for introducing/developing/assuring the following program-level
learning outcomes (PLOs):

Knowledge & Application

1. Solid understanding and competency of appropriate application of business discipline-
specific knowledge.
Communication
2. Competency in professional written and oral communication suited to multiple
audiences and contexts.
Teamwork
3.
Effective collaboration in teamwork or other tasks in organizational settings.
Critical thinking
4.
Critical thinking through appropriate observing, analysing and reasoning, etc.
Problem solving
5.
Effective and constructive problem solving.
Ethics
6. An ethical perspective, including an understanding of the ethical responsibilities of
organizations.
7. Cultural Diversity

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A global mindset, including an understanding of the different business settings, the
ability to identify foreign market potentials, to diagnose cross-cultural communication
problems and propose appropriate solutions.

ASSESSMENT SUMMARY

Weight Type of Length (No. of

No. Assessment task Due date
(%) Task words)
1 In class participation 20% Individual
2 Business Analysis Report and 40% Group 4000 words +/-10% Session 15
presentation
3 Final Exam 40% Individual
TOTAL 100%

Final marks and grades are subject to confirmation by the School Assessment Committees
which may scale, modify or otherwise amend the marks and grades for the unit, as may be
required by University policies.

 Note: To successfully complete this unit, students must:

 Attendance must be at 80% of classes and tutorials.
 Students must attain at least 50% in total of ALL ASSESSMENTS.
 Students must pass at least 50% of final exam.

Assessment 1: In-class participation (20%)

Class attendance and participation includes coming to class prepared and on time, taking
part in class discussions (this involves listening/reading as well as writing/speaking and
completing all in-class activities) and debates, asking questions, contributing your knowledge
and insights in whatever form is appropriate, and striving to make all your contributions
excellent. It also includes doing the required reading and writing for each class.
The latter will be assessed by asking students, at the beginning of each class, a summary of
the assigned reading for the day.

Assessment 2: Business Analysis Report and presentation

(40%)
Team projects:
Working in groups of 5-6.
The students will study a specific business case of Information System. The group
assignment is about ‘solving a problem’ due to Information System. Each group will work on

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a specific real problem proposed and draw recommendations and solutions for implementing
a successful Information System in chosen business case.
Word limit: 4,000 words +/- 10%

Assessment 3: Final Exam (Individual) (40%)

90 minutes comprehensive and closed book.
The final exam will cover all materials taught during the course and include multiple-choice
questions and case-study based questions. Multiple-choice questions are worth 40% and
case-study based questions are worth 60%
The students are to demonstrate their comprehensive understanding of the subject and
ability to provide practical solutions within the time limit.
Note:
The final exam duration is 90 minutes. The final exam is not a hurdle. Overall, to pass this
course, students must gain an overall mark of 50%.

Teaching Activities
LEARNING RESOURCES
Textbook Kenneth C. Laudon, Jane P. Laudon - Management Information Systems_
Managing the Digital Firm-Pearson (2019)

Reference Garlin, F, Hayek, J, Mariyani-Squire, E & Spanjaard, D (comp) 2018, 200911

books Enterprise innovation and markets, 5th edn, John Wiley and Sons Australia Pty
Limited, Milton Queensland 4064, Australia
Open SAP materials: https://open.sap.com/

ONLINE LEARNING RESOURCES

E-library http://search.proquest.com/login
Username: UEHCMC2010
Password: thuvien0810

E-learning http://elearning.isb.edu.vn/

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SCHEDULE OF ACTIVITIES
Week Session Lecture Preparation Activity Lecturer
In-class activity:
Information 1/ Customer categories for
Systems in digital transformation
Dr. Khanh
1 1 Global 2/ Can you run your company
Ngo
Business Today with your Mobile Phone? And
(Chapter 1) how?

In class activity:
Global E- 1/ UPS Competes Globally
Prepare
business and with Information Technology Dr. Khanh
2 2 chapter 2
Collaboration Functional Business Processes Ngo
presentation
(Chapter 2) 2/ Standard Admission Process
3/ Confirm Company Name

Information
In class activity:
Systems, Prepare
1/ Base and Misa Dr. Khanh
3 3 Organization chapter 3
2/ Digital Technology Helps Ngo
and Strategy presentation
Crayola Brighten Its Brand
(Chapter 3)

Project In class activity: Company

Company Dr. Khanh
3 4 Consultation Introduction and 5 Forces
Introduction Ngo
(Online) Analysis

In class activity:
Information 1/ Is business ready for
Technology wearable computers? Dr. Khanh
4 5
Infrastructure 2/ OLAP on SFDC Ngo
(Chapter 5,6,8) 3/ Data Analytics, AI and
ChatGPT

Enterprise
Prepare
applications Dr. Khanh
5 6 chapter 9
(CRM, ERP, Ngo
presentation
SCM)

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Introduction
Management
Information Industry
6 7
System in the Guest
market and
SAP Ecosystem
1/ Kenya Airways Flies High
with Customer Relationship
Enterprise Management
Dr. Khanh
7 8 applications 2/ Hands-on on SFDC and
Ngo
(CRM) Hubspot

Project
Dr. Khanh
7 9 Consultation
Ngo
(Online)
Enterprise In class activities:
applications: 1/ Soma Bay Prospers with
ERP SAP ERP in cloud Dr. Khanh
8 10
S4/HANA – 2/ SAP S4 HANA Navigation Ngo
Global Bike and Global Bike Introduction
Company
Enterprise
applications:
In class activity:
ERP SAP Dr. Khanh
9 11 SAP S4/HANA System – Order
S4/HANA – Ngo
to Cash
Global Bike
Company
Enterprise
applications:
In class activity:
ERP SAP Dr. Khanh
10 12 SAP S4/HANA System –
S4/HANA – Ngo
Procure to pay
Global Bike
Company
Project
Dr. Khanh
10 13 Consultation
Ngo
(Online)
Managing
Projects
(Chapter 14) Prepare
Industry
11 14 Connected Chapter 14
Guest
Enterprises - presentation
Industries and
Key Areas
Project
In class activity:
presentation Dr. Khanh
12 15 How will MIS help my career?
Recaps and Ngo
(repeat)
questions

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General Information & Policy

Referencing
Plagiarism
Student assignments are to contain original content created by the students. Assignments
will be rejected if they include plagiarised content or contain excessive amounts of
quoted/cited material and minimal original content. Students will receive a grade of ZERO
(0%) for any assignments rejected for this reason. Written assignments WILL BE checked
by the lecturer with Turnitin.com, an online plagiarism-checking tool.
Sources
Furthermore, your reference to support your statements must be from a reliable source, such
as textbooks, additional reading materials, and reference books. However, many websites
are not reliable sources. Examples are Wikipedia.org, about.com, and ask.com. If you are
not sure if a reference is acceptable or not, please contact the lecturer.
Referencing & Citation
The Publication Manual of the American Psychological Association (APA) 6th ed., will
serve as the primary reference materials for all students. Therefore, all papers must be
submitted in APA format. The mechanics of student papers and work will be evaluated, as
well as the content.

Submission
Assignment cover sheet
 All assignments are required to be submitted with an Assignment Cover Sheet.
 Group assignments are to be submitted with a Group Assignment Cover Sheet as well
as a Peer Evaluation Form depending on the request of unit instructor.
Non-contributing team members can sometimes be an issue with group-work structured
assessment. Individual student group work scores may be adjusted as a result of peer
dissatisfaction with a particular student’s contribution to group work assignments, as reflected
in submissions of the evaluation form.
Note:
 Assignment cover sheets and the evaluation form can be located on MyISB system
 Students are advised to keep a copy of all assignments submitted for marking.

Submission style
Assignments are expected to achieve a professional standard:
 Be typed, one and a half spaced, on A4 paper
 Use a simple clear format, suitable for a report to senior management in a commercial
organisation.

Submission method

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Soft copy: submitted electronically via E-learning system by 11:55 PM on the due date
(Suggested title: Student name_Unitname_Name of Assignment).

Hard copy: submitted to ISB Submission Box at the Reception Area (17 Pham Ngoc Thach)
by the due date.

Late assignment and make-up policy

No late assignments will be accepted unless prior authorisation granted by the Academic
Department based on a Special Consideration Application for assessment task extension.
Students must complete all assessments on the assigned dates including quizzes, mid-term
test, and final exam. If there are extenuating or unforeseen circumstances, students must
follow the school’s policies and procedures accordingly.

Attendance
Students are required to attend a minimum of 80% of all classes (which normally 12/15
sessions).
Other cases equating to an absence:
 Arriving to class late by 15 minutes at the beginning,
 Arriving late by 5 minutes after the break
 Leaving prior to the scheduled end time without the permission of the lecturer
If you are unable to attend any session, please let your lecturer know AND submit a request
for absence form to program administrator prior to the session.

 IMPORTANT: Students will not be allowed to sit in the final examination if violating the
above absence rule.

Electronic device use

 Cell phones will be turned off or switched to vibrate mode before class starts.
 No phone calls or text messaging are allowed inside classroom during class time.
 Portable listening and/or music devices may not be operated in the classroom.
 Headphones and/or ear buds of any type may not be worn while in the classroom
whether operating or not.
 Laptop and other electronic devices are not permitted unless specifically
authorised by the lecturer exclusively for note taking and doing class work.

 IMPORTANT: If you are in violation of these policies you will be excused from class and
an absence will be assessed.

Email etiquette
Your lecturers receive many emails each day. In order to enable them to respond to your
emails appropriately and in a timely fashion, students are asked to follow basic requirements
of professional communication.
Your emails should:

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 Have a concise and descriptive title, including the class and name of the unit you are
enquiring about
 Be clear about the intention of their emails
 Use appropriate tone and language, proof-read what is written in the email before
sending it.

Students should also allow 3-4 working days for a response before following up. If the matter
is legitimately urgent, you may indicate “URGENT” in the email subject header.
Make an appointment: If your email request is complex and requires a lengthy response it
may be probably best to make an appointment with your lecturer/instructor to meet in person.

Student behaviour guidelines

Everyone must behave professionally. Students are expected to demonstrate respect for
teacher and fellow students at all times. Behaviour that is disruptive to a positive learning
environment reported to the teacher will result in a warning on the first instance; the second
instance might result in a failing grade along with expulsion from the school.
Unacceptable behaviors can be:
 Cheating on an exam
 Collaborating with others on work to be presented, if contrary to the stated rules of
the course
 Submitting, if contrary to the rules of the course, work previously submitted in another
course
 Knowingly and intentionally assisting another student in any of the above actions,
including assistance in an arrangement whereby work, classroom performance,
examination, or other activity is submitted or performed by a person other than the
student under whose name the work is submitted or performed
 Plagiarising

 IMPORTANT:
 First violation will result in a grade ZERO (0%) for that assignment.
 Second violation will result in a failing course grade.

Disability support services

Students with disabilities are advised that accommodations and services are available at
UEH-ISB. It is the student's responsibility to contact UEH-ISB office and submit appropriate
documentation prior to receiving such services.

Additional information
This unit guide may be revised at the discretion of the Academic Department with approval
from Program Academic Director and School Academic Committee where appropriate.

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