EMPATHY MAP

There’s a possibility they may encounter toxic players.

Toxicity can grow into other players.

FERNANDEZ – IBAÑEZ – PROVIDO – RHODES

Think & Feel

The moderation system rarely works as Toxic players are too competitive.
intended. Toxic players don’t want to lose.
Hear See
There will always be a toxic player Most players just want to play the game
somewhere. with friends.

Say & Do

Become a toxic player as a way to fight back.

Report the toxic players.

Pains Gains
Toxicity can affect one’s social skills. Wants toxic players to be banned outright.
Create a more friendly environment.