KOMAL SINGH

Operations Manager
7483510755 singhkomal310203@gmail.com https://www.linkedin.com/in/komal-singh-a39a38275 Location

Summary
7 years of my professional journey as a Operations Management Executive allows me to use my excellent communication skills along with
coordinating between teams, departments, external vendors, and stakeholders. Lead cross-functional teams towards successful completion of projects
while meeting customer requirements.

I am proficient in programming languages such as Python and R and have a wealth of experience in harnessing tools like SQL and Power BI to
uncover and effectively communicate actionable insights. I excel in fostering open communication and collaboration within cross-functional teams,
enabling us to tackle intricate challenges and deliver solutions grounded in data-driven methodologies.
Experience
HCL Enterprise Noida
Operation Management 2020 - 2024
Houston, USA
• Conceptualized and executed an operations management strategy that boosted productivity by 22% and saved costs by $1.5 million.
• Reduced customer support issues by 40% through proactive issue resolution and improved communication strategy.
• Implemented a project estimation model that improved the accuracy of project delivery dates by 40%.
• Curated communication channels between cross-functional teams, leading to a 20% improvement in project collaboration.
• Implemented a data-driven approach to predict and manage project outcomes, improving project success rate by 10%.
• Coordinated with diverse project teams resulting in a better allocation of resources and a 15% increase in productivity.
• Developed an effective system to track and mitigate IT operations, improving overall operations efficiency by 30%
• Managed and mentored a team of 20 program staff, leading to an overall improvement in team satisfaction scores by 25% and a 15% increase in
staff retention.
• Managed a portfolio of 3 critical fintech projects with budgets over $2M, delivering all projects on time and under budget by an average of 10%.
• Leveraged former experience as business consultant to devise superior project strategies resulting in a 25% increase in efficiency.
• Led risk management initiatives that reduced potential project delays by 40%, applying FMEA (Failure Mode and Effects Analysi s) strategies and
predictive analytics.
• Reduced website bounce rate by 40% through insightful analysis of customer behavior and implementing website upgrade.
• Managed efficient allocation of $2M project budget, achieving objectives while cutting costs by 10%
• Planned and managed site redesign projects, resulting in a 30% increase in user time spent on site.
• Introduced usage of Business Intelligence tools, improving data-driven decisions and growing revenue by 35%.
• Assisted in the implementation of CRM campaigns leading to improved customer retention by 20%
• Developed multi-channel marketing strategies that increased brand awareness and sales by 20%
• Managed projects using Agile Methodologies, led Scrum ceremonies, which increased team velocity by 20%.
• Supported the product team in backlog grooming and user story estimation, helping maintain a consistent burn-down rate and deliver 95% of
features on schedule.

Larsen & Toubro Bangalore

Senior Lead PCB Design Engineer 2018 - 2020
Advanced High-Speed PCB Design Optimizations
• Schematic capture, layout, and component creation using Altium Designer.
• Highly motivated with excellent knowledge in high-speed analog and digital designs.
• Responsible for the Layout and Design of PCBs used for Automatic Test Equipment (ATE).
• Utilize CAD tools for PCB layout and design.
• Knowledge of proper layout techniques for RF designs ranging up to 2.4GHz.
Education
NTTF Bangalore
Diploma in Electronics 2015 - 2018

Skills
Program & Project Management: MS Project, Agile methodologies (Scrum, Kanban), JIRA, PMBOK, Risk Management, Six Sigma

Soft Skills: Leadership and Team Management, Communication and Presentation Skills, Budgeting and Financial Management, Strategic
Planning

Hard Skills: Supply Chain Management, Vendor Management, Risk Management, Data Analysis and Reporting

Strategic Planning: Market Analysis, Analysis, Balanced Scorecard, KPI Development, Scenario Planning

Analytical Tools: MS Excel (Advanced, VLOOKUP, PivotTables), SQL, Tableau, Minitab, Google Analytics, CRM software
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