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Solutions 9-1
CHAPTER 9
Vocabulary
LO 9.1: 1. b, 2. a, 3. a, 4.d.
LO 9.2: 1. T, 2. F, 3. T, 4. T, 5. T, 6. F
LO 9.3: 1. a, 2. d, 3. c, 4. a.
The five stages of group development are:
1. Forming: Orientation, breaking the ice; leader facilitates social
interchanges.
2. Storming: conflict, disagreement; leader encourages participation,
differences surface.
3. Norming: establishment of order and cohesion; leader helps clarify team
roles, norms, and values.
4. Performing: Cooperation, problem solving; leader facilitates task
accomplishment.
5. Adjourning: Task completion; leader brings to closure and signifies
completion.
LO 9.4: 1. T, 2. T, 3. F, 4. T, 5. F.
LO 9.5: 1. While diversity brings stimulation, challenge, and energy, it can also lead
to conflict. The job of the manager is to create an environment in which
differences are appreciated and in which a team of diverse individuals
works productively together. Diversity awareness training programs can
reduce conflict by bringing these differences out in the open and
identifying the unique talents of diverse individuals.
Solutions 9-2
2. The key to dealing with team conflict is not avoiding it, but making sure
that the team experiences the right kind of conflict. Cognitive conflict
focuses on problem-related differences of opinion and, when reconciled,
strongly improves team performance. By contrast, affective conflict
refers to the emotional reactions that can occur when disagreements
become personal rather than professional, and these differences strongly
decrease team performance. A team leader can manage team conflict by
fostering good communication so team members perceive each other
accurately, understand what is expected of them, and obtain the
information they need.
LO 9.6: 1. F, 2. F, 3. T, 4. T, 5. T, 6. F
LO 9.7: 1. T, 2. T, 3. F, 4. T, 5. F, 6. T.
Self Review
Application Exercises
2. a. Cynical listening.
b. Active listening.
c. Polite listening.
d. Offensive listening.
1. A sender must come up with some idea to communicate, and then encode that idea into a
form that can be transmitted through some channel. When the audience receives the
message it must be decoded, and its meaning extracted. Throughout this process there is the
likelihood that noise (a sound, someone’s defensiveness, or anything else that may distort
Solutions 9-3
the meaning of a message) may interfere with the process. It is extremely important that
feedback be solicited so that the sender can be sure the receiver understood the intended
message. Good listening is critical to good communication. In every communication, there
is both a sender and a receiver. Listening skill helps you get feedback when you are the
sender, and is crucial to making the appropriate response, asking the right question, ore
giving sensitive input that will quell conflict. You can’t be a good communicator until you
become a good listener!
2. Although no ideal size limit applies to every team, research on team effectiveness indicates
that they achieve their best results with about 6 or 7 members. A group of this size is big
enough to benefit from a variety of diverse skills, yet small enough to allow members to
communicate easily and feel part of a close-knit group. Certainly, groups smaller or larger
than this can be effective, but they also create added challenges for team leaders.
Participants in small teams of two to four members often show a desire to get along with
each other. They tend to favor informal interactions marked by discussions of personal
topics, and they make only limited demands on team leaders. A large team with more than
12 members poses a different challenge for team leaders because decision making may
work slowly and participants may feel less committed to team goals. Larger teams also tend
to foster disagreements, absenteeism, and membership turnover. Subgroups may form,
leading to possible conflicts among various functions. As a general rule, a team of more
than 20 people should be divided into subteams, each with its own members and goals.
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»Vaikka vaaditte kuinka pienen koron tahansa», sanoi hän
alakuloisesti, »en voi maksaa sitä nyt, kun tuli ja vesi hävittävät
vuoroin omaisuuttani».
Bideskuty epäröi hetkisen. Vieras, joka oli tullut avuksi silloin kun
kaikki näytti olevan jo mennyttä ja joka oli estänyt melkein
välttämättömän vararikon, oli poistumaisillaan. Vierasvaraisuuden
lait käskivät varmasti, että hänet oli saatettava portille, ja määräsivät,
että isännän oli ojennettava hänelle jäähyväismalja ennen lähtöä.
JUUTALAINEN ROSENSTEIN.
Oli selvää, että András halusi kuunnella, sillä hän oli ristinyt
kätensä rinnalleen ja laskenut ruoskan viereensä pöydälle.
»Ei, mutta .»
»Mutta otaksu nyt todistelun vuoksi, että minä olisin asettanut tuon
kysymyksen sinulle. Miten olisit silloin vastannut?»