Nicolás Jean-Pierre Figueroa

Contact Information:
Phone: 1-1223-0096 / 88537321
Email: njpfigueroa@gmail.com
Address: San Pedro Montes de Oca, Costa Rica

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Professional Summary
Dynamic production/product manager with over 8 years of remote work experience,
leading cross-functional teams to deliver high-quality projects. Proven track record in
managing production processes, enhancing client satisfaction, and improving operational
efficiency. Skilled in project management, resource allocation, and maintaining high safety
and quality standards.

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Professional Experience

SweetRush
Build/Production Manager
January 2019 – Present
- Oversaw entire production process, ensuring workflow met specifications and deadlines.
- Liaised with other managers to formulate objectives and understand requirements.
- Managed production schedules, ensuring timely delivery of 35+ high-quality eLearning and
ILT projects.
- Supervised and evaluated performance of production personnel, maintaining high quality
standards.
- Estimated timeframes and effort, optimizing resource allocation.
- Implemented continuous improvement strategies, reducing revision cycle time by
enhancing client review processes.
- Managed high-profile projects for clients such as Bridgestone, Deloitte, and Hilton,
resulting in increased client retention.
- Utilized tools such as Jira, Celoxis, Adobe Creative Suite, Rise, Storyline, Trello, and Asana
for efficient project management.
- Ensured compliance with health and safety regulations.
- Improved cross-cultural team communication through remote work, demonstrating high
self-drive and self-organization.

ICDS Costa Rica

Marketing Coordinator
November 2017 – December 2018
- Directed and coordinated all communication and marketing efforts, enhancing
organizational visibility.
- Developed and executed digital marketing strategies, increasing online presence and
business growth.
- Managed social media accounts and website updates, improving user experience and
engagement.
- Conducted market research and implemented SEO strategies, boosting search engine
rankings and site traffic.
- Managed advertising accounts and marketing budgets, optimizing spend efficiency.
- Provided strategic feedback and campaign performance metrics, informing decisions that
improved campaign ROI.
- Led a team of two, fostering collaboration and productivity.

Amazon, Costa Rica

Seller Support
September 2013 – August 2017
- Managed B2B Technical Account support for North American and European Marketplaces,
resolving 95% of technical support issues on first contact.
- Provided chat, email, and phone support for sellers, achieving a high customer satisfaction
rate.
- Managed inventory and investigation across the global warehouse network, reducing
discrepancies.
- Delivered B2B back-office support and data analysis, improving operational efficiency.
- Made data-driven financial decisions, maintaining accuracy in reimbursements.
- Managed relationships and provided support for strategic stakeholders (B2B), enhancing
stakeholder satisfaction.
- Coordinated with remote internal departments (USA, EU, India), improving communication
efficiency.
- Enhanced cross-cultural team communication through remote work, demonstrating high
self-drive and self-organization.

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Education
- Licenciatura in Marketing and Communication, Universidad Latina de Costa Rica, January
2013
- Bachelor in Advertising, Universidad Latina de Costa Rica, 2012
- Political Science (up to third year), Universidad de Costa Rica, 2003-2006
- Primary and High School, Liceo Franco Costarricense and Conbi College

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Languages
- Spanish: Fluent
- French: Advanced
- English: Fluent

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Skills and Abilities

- Production Management: Expertise in overseeing production processes, managing
resources, and ensuring quality standards.
- Team Leadership and Collaboration: Successfully led cross-functional teams, fostering
collaboration and productivity.
- Communication: Advanced communication skills, adept at interacting with multicultural
teams and stakeholders.
- Time Management: Excellent time management skills, capable of prioritizing tasks and
meeting deadlines.
- Independent Work: Highly self-driven and self-organized, with 8 years of remote work
experience.
- Customer Service: Customer service-oriented with a proactive and committed approach to
problem-solving.
- Creative Problem-Solving: Ability to develop innovative solutions to complex problems.
- Marketing and SEO: Proficiency in online marketing, community management, and basic
SEO.
- Technology Proficiency: Fast learner with a passion for technology, experienced in audio,
music, and video production and editing, graphic design, creative writing, marketing, and
communication.
- Web Development: Basic HTML and JavaScript knowledge, intermediate CMS (WordPress).
- Continuous Learning: Openness to rapid changes in digital marketing and project
management tools, with a willingness to continuously upskill and pursue further experience
or certifications for higher-level managerial roles.

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Software Proficiency
- Microsoft Office
- Adobe Creative Suite: Illustrator, Photoshop, Premiere, After Effects, Soundbooth
- Logic Pro X, Steinberg Cubase, Avid/Digidesign Pro Tools, Propellerheads Reason, Ableton
Live
- Windows, Mac, and Ubuntu Linux
- AI Implementation and Tutoring
- Project Management: Jira, Celoxis, Trello, Asana
- eLearning Authoring Tools: Rise, Storyline
- Web Development: HTML, CSS, WordPress, coordinating with web developers