AN INTERNSHIP REPORT OF RASTRIYA BANIJYA

BANK LIMITED (RBBL)

AN INTERNSHIP REPORT

Submitted By:

Prakash Kandel
Kailali Multiple Campus
T.U Registration No. 7-2-39-488-2014

Exam Roll No. 675/15

Submitted To:
Office of the Dean

Faculty of Management

Tribhuvan University

In partial fulfilment of the requirement for the degree of Bachelor of Business

Management (BBM)

Dhangadhi, Kailali

September 2019
 DECLARATION

I hereby declare that the internship report entitled "An Internship Report on Ratriya
Banijya Bank Limited” submitted to Kailali Multiple Campus, Faculty of Management,
Tribhuvan University is my original work done based on learning during internship
program for the partial fulfilment of the requirement of Bachelors of Business
Management (BBM) under the supervision of Mr. Ghanshyam Bhatta. I hereby declare
that this report has not been previously submitted to any other University or any other
institution for examination.

__________________________

Prakash Kandel
TU. Reg. No: 7-2-39-488-2014
Exam Roll no 675/15
 ACKNOWLEDGEMENT
This internship was a great deal of opportunity for me to observe and learn the activities performed in
the banking sector. I got familiarized with the work of an organization which made me more clearly
about the academic knowledge that I’m getting. So, I would firstly like to extend my sincere gratitude
to Tribhuvan University for designing internship program as requirement for the partial fulfillment of
Bachelors in Business Management.

My warm thanks goes to Mr. Harish Chandra Bhatta (Branch Manager, Rastriya Banijya Bank Limited,
Dhangadhi Branch), Mr. Trichandra Bhandari (Assistant manager/Operation In-charge, RBB), Mrs.
Sashi Kumari Chand (Credit officer, Rastriya Banijya Bank Limited) and all the staffs for granting me
an opportunity to do my internship program at Rastriya Banijya Bank Limited that provided me an
opportunity to learn about the professional world.

I convey my sincere thanks to Mr.Ravi Kanu Gupta, Mr. Raju Dev Chaudhary and Mr. Nirmal Khanal
for his continuous supervision, suggestion and guidelines throughout the preparation of this report as
internship report supervisor. I would also like to thank all the teachers of my college, for their kind co-
operation and perfect guidance to prepare this report. I would like to thank my family and friends for
their support, encouragement and guidance in the completion of this report.

At last, I must mention the wonderful working environment and group commitment of this bank that
has enabled me a lot deal to do and observe the banking activities during my internship period of two
months.

Prakash Kandel
BBM 8th Semester
Kailali Multiple Campus
 TABLE OF CONTENT

Title Page

Declaration

Recommendation Letter

Viva Voce Sheet Abstract

Banking Certificate

Acknowledgement

List of Table

List of Figure

List of Abbreviations

Table of content
 CHAPTER ONE: INTRODUCTION 1-4

1.1 Background………………………………………………………………………..........1

1.2 Objectives………………………………………………………………………………2

1.3 Methodology………………………………………………………………………...…3

1.3.1 Selection of Organization…………………………………………………………........3

1.3.2 Placement…………………………………………………………………………..…..4

1.3.3 Duration of Internship…………………………………………………..………………4

1.3.4 Activities Performed ……………..……………………………………………………4

 CHAPTER TWO: INDUSTRY PROFILE……………………………………..5-17

2.1 Meaning and context of the Banking industry

2.1.1 Defination of Banks

2.1.2 Origin of Bank in Nepal

2.1.3 History of Banking industry in Nepal

2.1.4 Types of Banking and financial institution

2.1.5 Introduction of commercial bank

2.2 Fuction of Commercial bank

2.3 Challenges and opportunities of commercialized Banks

CHAPTER THREEINTRODUCTION OF THE ORGANIZATION

3.1 Rastriya Banijya Bank limited Profile

3.1.1 Organization Leadership Structure

3.1.2 Vission Statement of RBB

3.1.3 Mission Statement of RBB

3.1.4 Objectives of RBB

3.1.5 Capital structure of RBB

3.1.6 Branches of RBB

3.1.7 Board of Directors

3.1.8 Management Committee

3.1.9 Product and Services

3.2 Present Situation in RBB

 CHAPTER FOUR: ANALYSIS OF ACTIVITIES DONE /PROBLEM
SOLVED 31-40

4.1 Introduction of Customer Service Department………………………………………...31

4.2 Experience in the internship including understanding system and process…………...37

4.3 Emergence problem/challenges and solutions…………………………………………38

4.4 Observed Gap…………………………………………………………………………40

CHAPTER FIVE: SUMMARAY, LESSON

LEARNT,CONCLUSION AND RECOMENDATIONS 41-44

5.1 Summary……………………………………………. ……………………...................41

5.2 Lesson learnt………………………................................................................................42

5.3 Conclusion………………………………. ………………………………………….…43

5.4 Recomandation………………………………………………………………………….44

BIBLOGRAPHY
 LIST OF TABLE
TITLE PAGE NO.

Table 1: Types of Bank and financial institutions…………………9

Table 2: Number of Commercial banks…………………………..11

Table 3: Capital structure of RBB………………………………...20

Table 4: Branches of RBB…………………………………………21

Table 5: Names of BOD……………………………………………22

Table 6: Names of Management team………………………………23

Table 7: Fixed Deposit Schedule……………………………………25

 LIST OF FIGURES
TITLE PAGE NO.

Fig.1: Objective of Study……………………………………………..2

Fig.2: Number of Bank and Financial Institutions in Nepal………….9

Fig.3: Function of Commercial Bank……………………………….12

Fig.4: Organizational Leadership structure…………………………19

Fig.5: % of RBB Branches in Nepal………………………………..21

 LIST OF ABBREVIATIONS

ABBS : Any Branch Banking System

ATM : Automated Teller Machine

BAFIA : Bank and Financial Institute Act

BBM : Bachelor of Business Management

BOD : Board of Directors

CEO : Chief Executive Officer

CSD : Customer Service Department

FOM : Faculty of Management

HR : Human Resource

KYC : Know Your Customer

MBA : Master in Business Administration

MICR : Magnetic Ink Character Recognition

NBL : Nepal bank Limited

NRB : Nepal Rastra Bank

RBBL : Rastriya Banijya Bank Limited

SMS : Short Messaging System

SWIFT : Society for Worldwide International Financial Transaction