Task 1: Demonstrating management commitment 1 How does the Managing

Director demonstrate poor management commitment to health and safety? (16)

Note: You should support your answer, where applicable, using relevant
information from the scenario.
1. Failure to update health and safety policies and risk assessments since 2018.
2. Lack of display of health and safety policy statement on the premises.
3. Disregard for workers' concerns about safety, dismissing them when approached.
4. Spending most of their time in the office rather than actively overseeing safety
measures.
5. Inadequate response to the Health and Safety Consultant's inquiries and requests
during the audit.
6. Neglecting to conduct regular safety audits or checks on equipment and procedures.
7. Allowing outdated training practices, with the belief that training is unnecessary after
the initial session.
8. Lack of accountability for safety incidents and hazards on the premises.
9. Failure to address the toxic work environment created by Worker A's behavior.
10. Lack of visible involvement in emergency response procedures during Worker A's injury
incident.
11. Poor communication with workers regarding safety protocols and procedures.
12. Failure to ensure the availability and accessibility of first aid kits on the premises.
13. Lack of proactive measures to prevent accidents, such as addressing faulty equipment
promptly.
14. Ignoring the significance of updating training and safety measures despite turnover in
staff.
15. Reactive rather than proactive approach to safety management, only addressing issues
after incidents occur.
16. Displaying anger and blame towards Worker B rather than taking responsibility for
safety oversights.

Improving communication at F&W 2 Effective communication is essential to

positively influence health and safety culture. How could health and safety
communication be improved at F&W? (11) Note: You should support your
answer, where applicable, using relevant information from the scenario.
1. Implement regular safety meetings for discussing concerns and updates, addressing
issues such as outdated policies.
2. Establish clear channels for workers to report safety hazards or incidents, addressing the
lack of reporting mentioned in the scenario.
3. Conduct frequent safety training sessions to ensure all staff members are up-to-date
with safety protocols, addressing the issue of outdated training.
4. Display health and safety policies prominently throughout the premises to increase
awareness and adherence.
5. Establish an open-door policy for workers to discuss safety issues with management,
addressing the MD's dismissive attitude towards worker concerns.
6. Foster two-way communication between workers and management regarding safety,
ensuring concerns are heard and addressed promptly.
7. Utilize visual aids and posters to reinforce key safety messages and promote better
understanding among workers.
8. Implement a buddy system for new hires to learn safety protocols from experienced
workers, ensuring consistent training and knowledge transfer.
9. Encourage active participation of workers in safety inspections and risk assessments to
identify and address potential hazards.
10. Provide regular updates on safety performance and improvements to all staff to keep
them informed and engaged in safety initiatives.
11. Cultivate a culture where workers feel comfortable raising safety concerns without fear
of reprisal, promoting transparency and accountability in health and safety
communication.

Advising on audits and inspections 3 The MD is talking to the HSC about the
audit they are doing for Animal World. The MD appears confused about audits
and inspections. Advise the MD on the differences between an audit and a
workplace inspection.
Audit Inspection
Evaluates overall organizational performance and Identifies immediate hazards and ensures
compliance. compliance with regulations.
Broad examination of processes, policies, and Focused examination of specific areas, equipment,
documentation. or processes.
Typically conducted periodically, usually annually or bi-
annually. Can be more frequent, sometimes daily or weekly.
Provides detailed reports, compliance levels, and Focuses on immediate hazards, requiring prompt
improvement recommendations. corrective action.
May involve follow-up actions to address deficiencies and Requires immediate corrective actions for
monitor progress. identified hazards.
Focuses on immediate safety improvements and
Aims to ensure continuous improvement over time. hazard mitigation.
Assesses overall organizational systems and effectiveness. Emphasizes physical examination and observation.
Reviews management systems, policies, and procedures. Checks physical aspects, equipment, and day-to-
 Audit
Involves documentation review for compliance and
improvement opportunities.
Helps ensure compliance with standards and regulations.
Contributes to continuous improvement over time.
May cover a broader scope of the organization.
Inspection
day practices.
Emphasizes physical examination and observation.
Identifies and corrects immediate non-compliance
issues.
Focuses on immediate safety improvements and
hazard mitigation.
Targets specific areas or aspects of the workplace.

Working within a health and safety management system 4 To help improve

Feather & Wings (F&W) future health and safety performance, the HSC
recommends that a formal health and safety management system be
implemented. How will the centre benefit from a formal health and safety
management system? (18) Note: You should support your answer, where
applicable, using relevant information from the scenario.
Implementing a formal health and safety management system at Feather &
Wings (F&W) would offer numerous benefits, as follows:

1. Improved Compliance: Ensures compliance with health and safety

regulations and standards, addressing the outdated policies and lack of
compliance mentioned in the scenario.
2. Enhanced Safety Culture: Promotes a culture of safety among staff,
addressing concerns about Worker A's behavior and the overall toxic work
environment.
3. Reduced Incidents: Decreases the likelihood of accidents and injuries,
mitigating risks associated with faulty equipment and unsafe practices.
4. Increased Awareness: Raises awareness about health and safety
responsibilities among workers, ensuring everyone understands their roles and
obligations.
5. Risk Reduction: Identifies and mitigates potential hazards and risks in the
workplace, such as the faulty ladder and lack of regular equipment
maintenance.
6. Improved Communication: Facilitates communication about safety protocols
and procedures, enhancing communication between workers and
management.
7. Training Enhancement: Ensures regular training sessions for all staff,
addressing the issue of outdated training and the MD's reluctance to invest in
training.
8. Proactive Approach: Encourages a proactive approach to safety
management, rather than reactive responses to incidents or accidents.
9. Efficiency: Streamlines safety processes and procedures, making safety
management more efficient and effective.
10.Accountability: Establishes clear roles and responsibilities for health and
safety, ensuring accountability at all levels of the organization.
11.Continuous Improvement: Promotes continuous improvement in safety
performance and practices, contributing to the overall enhancement of safety
standards.
12.Documentation: Provides a framework for documenting safety processes,
audits, inspections, and corrective actions, ensuring proper record-keeping
and accountability.
13.Emergency Preparedness: Enhances emergency preparedness and response
protocols, ensuring prompt and effective responses to incidents like Worker
A's injury.
14.Investment Attraction: Makes the center more attractive for investment by
demonstrating a commitment to safety and compliance.
15.Worker Satisfaction: Improves worker satisfaction and morale by prioritizing
their health and safety concerns.
16.Legal Protection: Offers legal protection by demonstrating due diligence in
managing health and safety risks, reducing the center's liability.
17.Visitor Confidence: Increases visitor confidence in the safety of the center,
potentially attracting more visitors and revenue.
18.Long-Term Sustainability: Contributes to the long-term sustainability and
success of Feather & Wings by creating a safe and healthy work environment
for all.
Obligations of employers to workers 5 Employers have obligations under
Recommendation 10 (a, b, c, d and e) of the International Labour Organisation’s
R164 – Occupational Safety and Health Recommendation, 1981 (No. 164).
Comment on how these employer obligations may not have been followed at
F&W. (10) Note: You should support your answer, where applicable, using
relevant information from the scenario.
1. Ensuring a Safe Workplace (a): F&W may not have followed this obligation as
evidenced by the lack of updated health and safety policies, outdated training, and the
presence of hazards such as the faulty ladder.
2. Providing Information and Training (b): The employer at F&W appears to have failed
in providing adequate training to workers, as indicated by the outdated training records
and the MD's reluctance to invest in training despite turnover.
3. Consultation with Workers (c): There's a lack of consultation with workers regarding
health and safety concerns, as seen in the MD's dismissal of workers' complaints about
Worker A's behavior and the absence of a collaborative approach to safety
management.
4. Involvement of Workers in Safety Management (d): The employer may not have
involved workers effectively in safety management, as demonstrated by the MD's lack of
visible involvement in emergency response during Worker A's injury incident.
5. Monitoring of Health and Workplace Conditions (e): F&W may not have adequately
monitored health and workplace conditions, as evidenced by the absence of regular
safety audits or checks on equipment and procedures, and the failure to address the
faulty ladder promptly.
6. Failure to Ensure a Safe Workplace: The presence of hazards such as the faulty ladder
indicates a failure to ensure a safe working environment as mandated by
Recommendation 10(a).
7. Inadequate Information and Training: The outdated training records and the MD's
reluctance to invest in training suggest a lack of compliance with the obligation to
provide information and training, as outlined in Recommendation 10(b).
8. Lack of Consultation with Workers: The MD's dismissal of workers' concerns about
Worker A's behavior reflects a lack of consultation with workers, contrary to
Recommendation 10(c).
9. Limited Involvement of Workers in Safety Management: Worker involvement in
safety management appears minimal, as shown by the MD's lack of involvement during
Worker A's injury incident, violating Recommendation 10(d).
10. Ineffective Monitoring of Health and Workplace Conditions: The absence of regular
safety audits and failure to address hazards promptly indicate inadequate monitoring of
health and workplace conditions, contravening Recommendation 10(e).

: Organisational factors 6 What organisational factors might have negatively

influenced health and safety at F&W? (14) Note: You should support your
answer, where applicable, using relevant information from the scenario.
1. Financial Difficulties: The ongoing financial difficulties faced by F&W may have limited
investment in health and safety measures, impacting safety protocols and equipment
maintenance.
2. Change in Ownership: The recent sale to Animal World could have disrupted continuity
in health and safety management, leading to gaps in policies and procedures.
3. Management Priorities: The MD's focus on office tasks rather than actively overseeing
safety measures may have resulted in neglect or oversight of safety protocols on-site.
4. Lack of Leadership: Worker A's behavior, characterized by superiority and ordering
younger workers around, indicates a lack of effective leadership in promoting a positive
safety culture.
5. Communication Issues: The MD's dismissive attitude towards worker concerns and
reluctance to address Worker A's behavior may have created communication barriers,
hindering the reporting and resolution of safety issues.
6. Training Practices: Outdated training records and the MD's belief that training is
unnecessary after initial sessions suggest inadequate training practices, impacting
workers' ability to handle safety hazards effectively.
7. Employee Turnover: The turnover of staff, indicated by Worker B's comment that not
many people stay for long, may lead to inconsistency in safety practices and loss of
institutional knowledge.
8. Resource Allocation: Limited resources, as implied by the MD's reluctance to invest in
training and safety measures, could have restricted the availability of safety equipment
and maintenance.
9. Workplace Culture: Worker A's behavior and the lack of intervention by management
suggest a toxic work environment where safety concerns are not effectively addressed.
10. Inadequate Equipment Maintenance: The presence of a faulty ladder indicates a lack
of proper equipment maintenance, posing risks to workers' safety.
11. Lack of Regular Safety Checks: The absence of regular safety audits or inspections
suggests a lack of systematic monitoring of health and safety conditions on-site.
12. Ineffective Policies: The failure to update health and safety policies since 2018 and the
lack of display of policy statements may have contributed to confusion and non-
compliance with safety protocols.
13.Absence of Proactive Measures: The reactive approach to safety
management, evidenced by the MD's response to safety concerns
only after incidents occur, suggests a lack of proactive safety
measures.
14.Insufficient Safety Culture: Overall, these factors point to a deficient
safety culture within F&W, where health and safety are not
prioritized or effectively managed.

: Reactive monitoring measures 7 The HSC advises the MD that they should start
health and safety performance monitoring. What are the reactive (lagging)
 monitoring measures that could be used by F&W? (10) Note: You should
support your answer, where applicable, using relevant information from the
scenario.
1. Incident Reporting: Establish a system for workers to report accidents,
injuries, and near misses, allowing F&W to react to incidents after they occur.
2. Accident Investigation: Conduct thorough investigations into accidents and
incidents to identify root causes and take corrective actions to prevent future
occurrences.
3. Injury Records: Maintain records of worker injuries and illnesses to track
trends and identify areas for improvement in safety measures.
4. Equipment Failure Reports: Document instances of equipment failure or
malfunction to address maintenance issues and prevent future accidents.
5. Worker Complaints: Encourage workers to report safety concerns or hazards
they encounter, allowing F&W to address issues reactively.
6. Emergency Response Evaluation: Assess the effectiveness of emergency
response procedures by reviewing responses to past incidents and making
adjustments as necessary.
7. Safety Inspection Findings: React to findings from safety inspections by
addressing deficiencies and implementing corrective actions to improve safety
standards.
8. Workplace Hazard Identification: React to identified hazards in the
workplace by implementing controls and safety measures to mitigate risks.
9. Work Refusals: Address instances where workers refuse to perform tasks due
to safety concerns, investigating the reasons and taking appropriate action to
resolve the issues.
10.Legal Compliance Audits: Conduct audits or reviews of F&W's compliance
with health and safety regulations, addressing any non-compliance issues
identified during the audit process.

: Identifying induction content 8 The HSC has advised F&W that an induction is
required for all new workers. What information should be prioritised in this
induction? (11)
1. Safety Procedures and Emergency Protocols: New workers should be
familiarized with safety procedures, including emergency evacuation routes,
first aid locations, and procedures for reporting accidents or hazards.
2. Personal Protective Equipment (PPE): Ensure new workers understand the
correct usage of PPE relevant to their roles and the importance of wearing it to
prevent injury.
3. Hazard Identification and Risk Assessment: Provide training on how to
identify workplace hazards and assess risks, emphasizing the importance of
vigilance in maintaining a safe work environment.
4. Workplace Policies and Procedures: Orient new workers to F&W's policies
and procedures related to health and safety, such as equipment operation,
sanitation practices, and waste disposal.
5. Equipment Operation and Maintenance: Train new workers on the safe
operation and maintenance of equipment used in their roles, highlighting
potential hazards and safety precautions.
6. Chemical Handling and Safety: If applicable, provide information on
handling hazardous chemicals safely, including storage, usage, and spill
response procedures.
7. Worker Rights and Responsibilities: Educate new workers about their rights
and responsibilities regarding health and safety, including their right to refuse
unsafe work and the importance of reporting hazards.
8. Worker Health and Well-being: Discuss topics related to worker health and
well-being, such as ergonomics, fatigue management, and mental health
support resources available.
9. Communication Channels: Inform new workers about communication
channels for reporting safety concerns, accessing support, and participating in
safety-related discussions or committees.
10.Training and Development Opportunities: Highlight opportunities for
further health and safety training and development, emphasizing the
importance of continuous learning and improvement.
11.Supervisor and Management Contact Information: Provide contact
information for supervisors and management personnel responsible for health
and safety oversight, encouraging new workers to seek assistance or
clarification as needed.