8/7/24, 9:28 Correo de THE EXCELLENCE COLLECTION - Fwd: Políticas Comerciales y Tarifa Distress por contingencia - H Beryl

REVENUE SUPPORT <revenue.support@theexcellencecollection.com>

Fwd: Políticas Comerciales y Tarifa Distress por contingencia - H Beryl

1 mensaje

NICOLAS ROBLEDO <salesandmarketing1@theexcellencecollection.com> 4 de julio de 2024, 9:46 a.m.

Para: REVENUE SUPPORT <revenue.support@theexcellencecollection.com>

fyi

NICOLAS ROBLEDO PLANAS

JUNIOR ASSOCIATE DIRECTOR SALES & MARKETING

theexcellencecollection.com

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---------- Forwarded message ---------

De: RAUL TREVIÑO <rtrevino@theexcellencecollection.com>
Date: jue, 4 jul 2024 a las 9:42
Subject: Políticas Comerciales y Tarifa Distress por contingencia - H Beryl
To: ANDREA BOSIO <generalmanager.xrc@excellenceresorts.com>, SASA IVANIC <generalmanager.xpm@
excellenceresorts.com>, ANDREA RUIZ <generalmanager.bpm@belovedhotels.com>, NICER FERNANDEZ
<generalmanager.fpm@finestresorts.com>, PABLO BUENO <operationsdirector.mx@theexcellencecollection.com>, LUIS
PEREZ <sales.mx@theexcellencecollection.com>, JULIO ARIZMENDI <callcenter.manager@
theexcellencecollection.com>, MIGUEL HOOPER <supervisor.cc@theexcellencecollection.com>, MORENA DEFINA
<supervisor1.cc@theexcellencecollection.com>, SERGIO JUAREZ <supervisor.revenue@theexcellencecollection.com>,
LUIGI GIL <supervisor1.revenue@theexcellencecollection.com>, JOSE DAVID RODRIGUEZ <supervisor2.revenue@
theexcellencecollection.com>, JAZMEYRA JONES <supervisor.affiliates@theexcellencecollection.com>, NICOLAS
ROBLEDO <salesandmarketing1@theexcellencecollection.com>
Cc: HAYDEE TOVILLA <htovilla@theexcellencecollection.com>, Gina Hernandez <ghernandez@
theexcellencecollection.com>, MIGUEL DIAZ <mdiaz@theexcellencecollection.com>, IGNACIO MARTÍ <imarti@
theexcellencecollection.com>, MARIA MEDINA <content.director@theexcellencecollection.com>, ALFONSO CORTIJO
<acortijo@theexcellencecollection.com>, DOMINGO AZNAR <daznar@theexcellencecollection.com>, ORIOL RAMON
<salesandmarketingdir@theexcellencecollection.com>

Estimados todos

Deseando su día se encuentre excelente

Por medio la presente compartir extendemos las siguientes políticas para los días de hoy Jueves 04 de Julio 2024 al
Viernes 05 de Julio 2024 (incluido)

Condonamos todas las penalidades por:

https://mail.google.com/mail/u/1/?ik=7d00438078&view=pt&search=all&permthid=thread-f:1803480030451720870%7Cmsg-f:1803660248493286326… 1/2
8/7/24, 9:28 Correo de THE EXCELLENCE COLLECTION - Fwd: Políticas Comerciales y Tarifa Distress por contingencia - H Beryl
* Salidas anticipadas
* Cancelaciones tardías con menos de 24 hrs antes de la llegada
* No shows
* Cambio de fechas o destino

Reiterar las reservas a través del canal directo se gestionan vía el equipo de Contact Center, mientras que las
correspondientes a TTOO u OTA deberán ser gestionadas con sus respectivos canales. No obstante, las políticas arriba
enlistadas son las que aplicaremos de manera uniforme a todos los canales comerciales.

A todo cliente no pueda salir por afectación en vuelo o similar y requieren extender su estancia actual, aplicamos las
siguientes tarifas distress, vía pago directo front o Contact Center

* Mismas tarifas aplican independientemente de la categoría reservada por el cliente; se intenta extender en la misma categoría siempre
que esta esté disponible.

Saludos,
RAUL TREVIÑO
REVENUE & E-COMMERCE ASSOCIATE DIRECTOR

theexcellencecollection.com

E X C E L L E N C E R E S O RT S • F I N E S T R E S O RT S • B E L O V E D H O T E L S
Q Before you print this message, please consider if it is necessary. You can help to protect the
environment.

This message is intended for the sole use of the individual and entity to whom it is addressed, and may
contain information that is privileged, confidential and exempt from disclosure under applicable law. If
you are not the intended addressee, nor authorized to receive for the intended addressee, you are
hereby notified that you may not use, copy, disclose or distribute to anyone the message or any
information contained in the message. If you have received this message in error, please immediately
advise the sender by reply email and delete the message.

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