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TVL – HE – FOOD AND
BEVERAGE SERVICES
Quarter 4 – Module 4:

PRESENT ROOM SERVICE

ACCOUNT

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TVL – Grade 11
Alternative Delivery Mode
Quarter 4 – Module 4: Present Room Service Account
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
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the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
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holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Marichu S. Pocon
Editor: Philip Y. Academia Jr.
Reviewers: Philip Y. Academia Jr. and Jesusa D. Paladar
Typesetters: Philip Y. Academia Jr. & Ivah Mae C. Estoconing
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Joelyza M. Arcilla EdD Maricel S. Rasid
Marcelo K. Palispis EdD Elmar L. Cabrera
Nilita L. Ragay EdD
Antonio B. Baguio, Jr. EdD

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: negros.oriental@deped.gov.ph

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 11

TVL
Quarter 4 – Module 4
Present Room Service
Account
 What I Need to Know

This module was designed and written with you in mind. It is here to help you
understand the different factors that impact service as well as the importance
of and how to provide a positive meal experience for different types of services.
The scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard sequence of the
course. But the order in which you read them can be changed to correspond
with the textbook you are now using.

After going through this module, you are expected to:

1. Explain the process in presenting guest’s account in accordance
with establishment procedure.
2. Demonstrate knowledge and skills in presenting room service
account.
3. Show reliability by giving importance to the accuracy of the guest’s
accounts in accordance with establishment procedure.

Notes to the Teacher

This contains helpful tips or strategies that will
help you in guiding the learners. The following
are information that would lead to the activities
and assessment. Some activities may need your
own discretion upon checking, or you may use
rubric if provided. Please review the activities
and answer keys and amend if necessary.

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 What I Know

Pre-Test

Direction: Read each item carefully and use your notebook to write your answers.

True or False: Write TRUE if the statement is correct and FALSE if it is

incorrect.

____________ 1. Present the bill in a bill folder with the figures faced down.

____________ 2. Be alert to sign that guests may want their bill.

____________ 3. Do not hold the place just under the edge of the table with your left
hand.

____________ 4. Do not present the bill until they are asked for.

____________ 5. You may place the bill in the center of the table.

____________ 6. Don’t hover around waiting for your guests to pay.

____________ 7. The server need not to check the signature on check.

____________ 8. The waiter can assist guest in transacting to the cashier if needed.

____________ 9. In presenting the bill at the table, place it in small plate and leave.

____________ 10. For credit card payment, the server needs to check if the
establishment accepts that kind of card presented.

Note: If you get 100% correct in this pre- assessment, skip the lesson but if
not and only get 50% to 99% correct, then proceed with the lesson.

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 Lesson
PRESENT ROOM SERVICE
4 ACCOUNT

Presenting the Bill

The methods by which bills are presented range from handwritten dockets to
high tech computerized systems. The two purpose of a guest’s bill are to inform the
guest of the amount to be paid and to act as a control system for the establishment.

Guest’s bill may be presented at the table, at the bar and other establishment
including the cashier desk. The bill should be kept up to date at all times.

Here are easy steps to present room service accounts:

1. Verify room service documentation

The method of payment is confirmed when the order is taken. Room service
deliveries will require room service staff to obtain a signature from the guest
for the items delivered and confirm if it’s to be charged to the room account.

Account Docket/bill should include:

 Room Number
 Registered Guest Name
 Account type, paid on delivery by credit card or cash or charged to the
guest’s room account

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  Delivery time/date
 A list of items and the cost of each.
 Total cost

Before the account is presented to the guest for signing, it is part of a room
service waiter’s job to make sure it is accurate. Checking is usually done in the
kitchen prior to delivering the tray/trolley.

2. Present room service account to guest

The guest presented with an account then asked to sign as confirmation of
delivery also confirming how the account is to be settled. In some cases, guests
will elect to pay for their room service separately by cash or credit card. If the
room service account is to be charged to a credit card room service staff will
need to have the correct documentation, this may also apply if the guest is
using a voucher or gift certificate. If a guest pays with cash then thank the
guest sincerely for their payment especially if the guest says “keep the
change”. Staff should check that the amount tendered covers the account
total.

3. Process payment of room service account

The account or bill is checked before leaving the room service preparation
area but once the order has been delivered adjustments may have to be made,
when all is confirmed correct the account is presented and the guest should
be asked to check the account and then sign in the appropriate place. Before
leaving the guest’s room, you should advise the guest on where to leave the
used tray for collection.

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Here are some considerations when presenting the bill:

 Be alert that guests may want their bill.

 Do not present the bills until they are asked for.
 When presenting the bill at the table, place it in front of the host (probably the
person who has asked for the bill) on a small plate from the right.
 Either the bill is folded so that the amount to be paid cannot be seen by the
other guests, or it is placed in a billfold that serves the same purpose.
 If there is no inquisitive host, you may place the bill in the center of the table.
 Bills presented at bars should be presented on a plate, folded or in a billfold.
 If the establishment requires guests to pay at a cashier’s desk as they are
leaving, make this clear to the guests to avoid confusion and delay.
 Don’t hover around waiting for your guests to pay, leave them alone to pay in
their own time.
 Remain alert, though, so that when they have paid or signed for their meal,
there is no unnecessary delay while they kept waiting for you to collect the
payment.

What’s In

Direction: Answer the following questions in your notebook.

1. What are the necessary information to be checked in accepting credit card

payment?

2. How do you ensure accuracy on the guest’s bill?

3. Why should the server be familiar with various methods of payment?

What is It

Methods and Procedures for Payment

Common payment methods include cash, credit cards, Electronic Fund

Transfer at Point of Sale (EFTPOS) system, vouchers, and charge accounts. Be
familiar with the procedure for these various methods of payment and know which
methods of payment are acceptable to the establishment.

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For credit card payments, check for the following:

 The establishment accepts the kind of card presented

 The charge is to be billed to a credit or savings account
 The card’s expiry date
 That is has been signed
 Room service is different from other food and beverage outlets in that the guest
check is presented upon delivery of the meal, as opposed to being presented
after the meal is finished by the guest.

 Once the tray or trolley has been set up and all food items have
been arranged for the guest, the server presents the check in a
check folder and secures the guest’s name and signature on the
check.

 Before leaving, the server should make sure the guest does not
need anything else, and explain how the guest can have the tray
or trolley cleared. The server may ask what time the guest would
like to have the equipment cleared, and note the time on the
check.

 The server should thank the guest before leaving, and take plate
covers and any other unnecessary items as he leaves.

What I Have Learned

Direction: Write at least a two-paragraph essay about your learning on this

lesson/module using the following guide phrases.

I have learned that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
I have realized that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I will apply

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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 What I Can Do

Take a video of yourself presenting the bill to the guest before leaving the room. In
case, a smartphone is not available, you may write a script instead on how it is done.

Performance of the learners will be rated using this rubric.

Description Score

Demonstrate 100% of the given tasks 5

Demonstrate 75% of the given tasks 4

Demonstrate 50% of the given tasks 3

Demonstrate 25% of the given tasks 2

Did not perform the given tasks 1

Assessment

Post -Test

Direction: Read each item carefully and use your notebook to write your answers.

True or False: Write TRUE if the statement is correct and FALSE if it is incorrect.

____________ 1. Present the bill in a bill folder with the figures faced down.

____________ 2. Be alert to sign that guests may want their bill.

____________ 3. Do not hold the place just under the edge of the table with your left
hand.

____________ 4. Do not present the bill until they are asked for.

____________ 5. You may place the bill in the center of the table.

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____________ 6. Don’t hover around waiting for your guests to pay.

____________ 7. The server need not to check the signature on check.

____________ 8. The waiter can assist guest in transacting to the cashier if needed.

____________ 9. In presenting the bill at the table, place it in small plate and leave.

____________ 10. For credit card payment, the server needs to check the
establishment accepts that kind of card presented.

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 Answer Key

Pre – Test & Post – Test

True or False

1. True
2. True
3. False
4. True
5. True
6. True
7. False
8. True
9. False
10.True

WHAT I CAN DO/WHAT I HAVE LEARNED (Answers may vary)

References
Basbas Leonora, Food and Beverage Services, Quezon City, 2017, 70
Arcos Cristeta M, Yu Evangeline V, Flores Jelly M, Food and Beverages Services,
Pasig City, 2018, 313
Hickman Alan, Collins Evelyn, " 3 Steps to Present Room Service Accounts, Food
and Beverage, May 2, 2019

Image taken from:

https://images.app.goo.gl/z7XWvz7BNJUBc6b28
https://images.app.goo.gl/ezj5aWe8tNCcUyMTA

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For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: negros.oriental@deped.gov.ph
Website: lrmds.depednodis.net