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Multiple Choice
1. _______ is the systematic acquisition of skills, rules, concepts, or attitudes that result in improved performance.
a. Training
b. Motivation
c. Job analysis
d. Stress management
ANSWER: a
3. Conducting a _______ analysis is the first step in developing an employee training system.
a. organizational
b. demographic
c. task
d. needs
ANSWER: d
4. Your text outlines three types of needs analysis. Which of the following is NOT referred to by your text as a needs analysis?
a. Organizational
b. Demographic
c. Task
d. Person
ANSWER: b
5. Which of the following types of needs analysis has the purpose of determining factors that either facilitate or inhibit training
effectiveness?
a. Organizational
b. Demographic
c. Task
d. Person
ANSWER: a
6. According to your text, if the results of the organizational analysis indicate that a positive climate for training exists, the next step is
to conduct a ____analysis.
a. climate
b. demographic
c. task
d. person
ANSWER: c
7. A task analysis conducted as part of a training needs assessment is made easier if:
a. a person analysis is conducted first
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b. job descriptions are available
c. training has previously been conducted
d. training has previously been conducted
ANSWER: b
8. An organization decides to send cashiers who have a high incidence of shortages on the job to a retraining program in order to
correct this problem. This practice demonstrates which type of needs analysis?
a. Organizational analysis
b. Person analysis
c. Choice analysis
d. Job analysis
ANSWER: b
9. Which training needs assessment technique is concerned with an individual employee's training needs?
a. Organizational analysis
b. Job analysis
c. Person analysis
d. Operations analysis
ANSWER: c
10. Using _______ are perhaps the easiest method of person analysis.
a. performance appraisal scores
b. surveys
c. interviews
d. skill and knowledge tests
ANSWER: a
11. Which of the following types of person analysis methods eliminates the problems of performance rating errors and is based on the
premise that employees know best their own strengths and weaknesses?
a. Performance appraisal scores
b. Surveys
c. Skill tests
d. Knowledge tests
ANSWER: b
12. The type of person analysis that yields in-depth answers about training needs and more clearly reveals employee feelings and
attitudes is the ________.
a. survey
b. skill and knowledge test
c. performance appraisal score
d. interview
ANSWER: d
13. With the critical incident methods of needs assessment, job dimensions with ______ should be targeted for future training.
a. many good incidents
b. many bad incidents
c. few good incidents
14. Lectures, use of videos, discussions, and question and answer periods are activities which belong to which of the following
training methods?
a. classroom training
b. distance learning
c. computer-assisted instruction
d. on-the-job training
ANSWER: a
15. According to your text, _______ are a good training method for teaching analysis and synthesis skills.
a. critical incidents
b. case studies
c. computer assisted instruction
d. programmed instruction
ANSWER: b
16. _______ exercises allow the trainee to work with equipment and in an environment like that found in the actual job.
a. Case study
b. Simulation
c. Programmed instruction
d. Critical incident
ANSWER: b
17. For two days prior to "opening," employees in a Food and Beverage Department actually take orders, prepare food, serve meals,
and compute check totals for other employees posing as tourists. These exercises allow the staff members to work in an environment
that closely resembles the actual work environment. These exercises are referred to as:
a. apprentice training
b. simulations
c. behavior modeling
d. role playing
ANSWER: b
18. Whatever the method used, a simulation exercise can only be effective if it _______.
a. simulates actual job conditions
b. produces job related behaviors
c. is designed by a trained professional
d. has a high level of face validity
ANSWER: a
19. Which of the following training methods is best for learning interpersonal skills?
a. Role play
b. Critical incidents
c. Case study
d. Modeling
ANSWER: a
21. An organization that provides food during training and allows the employees to choose the training topics, is trying to motivate
employees to:
a. come to training
b. perform better in training
c. pay attention during training
d. transfer what is learned in training to the job
ANSWER: a
22. If an organization provided the same training program twice a week, it would make sense for the training to be conducted by:
a. a consultant
b. an external trainer
c. an internal trainer
d. a large training company
ANSWER: c
24. Waiting until the night before a test to read the chapters and review your notes may be referred to as:
a. overlearning
b. massed practice
c. distributed practice
d. social learning
ANSWER: b
27. Which of the following is NOT a consideration in selecting an icebreaker for a training program?
a. Goal of the icebreaker
b. Length of the training session
c. Nature of the audience
d. All three should be considered
ANSWER: d
28. Which of the following is most true about the use of humor during training presentations?
a. It should always be used
b. As a trainer, don’t pick on yourself
c. The humor should serve a purpose
d. All three are true
ANSWER: c
29. Programmed instruction is effective because it takes advantage of several important learning principles. Which of the following is
NOT one of the learning principles?
a. Learning is self-paced
b. Trainees are actively involved in learning
c. Information is presented in small units
d. Information is presented in large units
ANSWER: d
30. Modeling is a very useful training method. Which of the following is NOT a characteristic of someone we would model?
a. Similarity
b. Success
c. Status
d. Personality
ANSWER: d
32. It is important to limit the number of behaviors being modeled so the employee can:
a. pay attention
b. retain the information
c. reproduce the behavior
d. model the behavior for others
ANSWER: b
34. Which training method allows trainees to experience working in many or all of the jobs in an organization, allows for greater
flexibility in replacing absent workers, and helps improve job satisfaction?
a. Role playing
b. Behavior modeling
c. Job rotation
d. Apprentice training
ANSWER: c
35. Though ______ are/is a valuable method of training, it has been said that unions often use them to restrict entry into their trades.
a. role plays
b. behavioral modeling
c. job rotation
d. apprenticeships
ANSWER: d
36. Which training technique assigns a new employee with an experienced employee who is told to "show the kid the ropes?"
a. Apprenticeship training
b. Job rotation
c. Coaching
d. Person analysis
ANSWER: c
37. Though coaching has many strong points as a training method, it is not without its problems. Which of the following is a problem
associated with using coaching as a training method?
a. Coaching reduces the expert's productivity
b. Good workers are not always good trainers
c. Neither of the two are problems
d. Both are problems
ANSWER: d
38. To reduce the loss of productivity associated with coaching, some organizations such as Pitney-Bowes have ______.
a. decided not to use coaching
b. adopted pass-through programs
c. adopted total quality management
d. adopted mentoring as a training method
ANSWER: b
39. A training program that has experienced workers temporarily assigned to the training department is called a(n) _______.
a. pass-through programs
b. apprenticeship programs
40. Discussing an employees' strengths and weaknesses on the job is characteristic of _______ to training.
a. a performance appraisal approach
b. a coaching approach
c. a role playing approach
d. none of these approaches
ANSWER: a
42. Employees who are paid for learning specialized skills are participants in a ____ skill plan.
a. depth
b. vertical
c. basic
d. horizontal
ANSWER: a
43. Feedback works best when it is given in _____ amounts and ______ feedback is provided.
a. small / only positive
b. moderate / only negative
c. large / positive
d. small / both positive and negative
ANSWER: d
45. Overlearning:
a. increases stress in training
b. decreases trainee performance
c. increases retention of material
d. increases retention of material
ANSWER: c
46. An organization requires its managers to "get away" for a few days and participate in a training program designed to increase their
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effectiveness as managers. Following the training program, managers often feel the training program was worthwhile; however, it is
not uncommon for these managers to return to their operations and perform their old habits while ignoring the recently presented
principles. This scenario is related to the issue of:
a. transfer of training
b. massed practice
c. distributed practice
d. feedback
ANSWER: a
47. Practicing a task even after it has been successfully learned refers to:
a. transfer of training
b. massed practice
c. overlearning
d. distributed practice
ANSWER: c
48. Which of the following will NOT contribute to effective transfer of training?
a. Overlearning
b. Feedback
c. Incentives
d. Massed practice
ANSWER: d
49. Supervisors who set goals, provide feedback, and encourage employees to use their training are trying to motivate employees to:
a. come to training
b. perform better in training
c. pay attention during training
d. transfer what is learned in training to the job
ANSWER: d
50. Nagy Enterprises had a 32% increase in sales after sending its employees to the Reilly School of Sales. However, without the use
of a control group, it is difficult to determine if:
a. the money was spent wisely
b. the 32% increase was actually due to the training
c. the increase was due to outside factors
d. the trainees actually learned anything
ANSWER: b
51. Including a(n) ____ in the research design allows a researcher to look more closely at the effects of ______.
a. control group / outside factors
b. experimental group / outside factors
c. control group / training program
d. experimental group / training program
ANSWER: a
52. A Solomon Four Groups Design attempts to do all of the following except:
a. control for the effects of outside factors
b. control for the effects of pretesting
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c. control for the effects related to time
d. be more practical than other designs
ANSWER: d
53. Having trainees evaluate how much they learned from and enjoyed a training program
taps which of the following criteria?
a. Employee reactions
b. Content validity
c. Employee learning
d. Application of training
ANSWER: a
54. Giving employees a 100-item test after they complete a training program is an example of which of the following training
evaluation criteria?
a. Content validity
b. Employee learning
c. Application of training
d. Employee reactions
ANSWER: b
55. There is a _____ correlation between how well employees liked a training program and how much they learned.
a. small (r = .02)
b. moderate (r = .40)
c. large (r = .80)
d. almost perfect (r = .94)
ANSWER: a
56. What are the three major methods for determining training needs?
ANSWER: • organizational analysis
• task analysis
• person analysis
58. What are five training methods that involve sample job performance?
ANSWER: • simulation
• role play
• modeling
• behavioral modeling
• job rotation
62. What are the five criteria used to evaluate training success?
ANSWER: • content validity
• employee reactions
• employee learning
• application of training
• bottom-line measures
MENU
Roast Goose
Mock Venison
Stewed Pumpkin Sweet Stuffing
Frumenty
Ale
Thanksgiving is just too traditional to tamper with—in my home and,
I’m sure, in yours. No matter that our roast turkey, cranberry sauce,
sweet potatoes, and creamed onions are more Victorian than
Pilgrim. We’ve grown accustomed to them, and they rest as
comfortably among our memories as that Norman Rockwell painting
of Grandma’s table. But Harvest Home has no traditions whatsoever,
and although a week-long bacchanalia is beyond our means, a
harvest supper isn’t. In an age when we crave a deeper relationship
with both our past and our earth, its virtues are obvious. Harvest
Home is as ecological as it is historical. It celebrates both land and
man and the fruits of their labor together. This menu and its recipes
are, therefore, very organic and very old, and if we violate the letter
of the Pilgrims’ first feast—few of us seed our corn with fish—its
spirit will still be there.
Roast Goose
To roast a goose (or any cut of meat) properly, you have to sear the
outside, quickly, changing the meat’s surface sugars into crunchy
brown caramel thereby creating a natural bag that seals in the fowl’s
juices. Inside, the goose literally cooks itself. Outside, all you need to
do is baste the skin with fat to prevent it from burning, and if you are
using an open fire, regularly turn the bird so that it is heated evenly.
An oven solves the latter problem, and although Englishmen had
bake ovens in 1621, the Pilgrims didn’t. But a decade or so later they
built them into their Plymouth fireplaces and used them regularly for
roasts as well as breads. So if you don’t have an outdoor grill with a
spit or a fireplace that could be converted into an open hearth, an
oven will do fine. In either case cooking time will be between one
and two hours, or twenty minutes to the pound. Just rub the goose
all over with animal fat (bacon drippings, chicken or goose fat, or
butter) and sear close to an open fire or at 450 degrees in an oven.
When the skin is brown (after about twenty minutes), lower the heat
by roasting your goose farther from the open fire or turning down the
oven to 325 degrees. Baste regularly with the goose fat that
escapes. When the legs move easily in their sockets, it is done. The
result: juicy rare meat and crispy skin. Carve it roughly and let
everyone eat with his hands, making sure each has a good-sized
cloth napkin or dish towel. No forks—they were instruments of
“Italian or French craft and subtlety” and quite unEnglish.
BOOKE OF DIVERS DEVICES (1597)
Mock Venison
Venison and mutton are so similar in texture and taste that even an
experienced gourmet has trouble in telling them apart after
marinating—a necessary step for large cuts of wild meats like
venison and boar, which will spoil if not put in an acid (vinegar)
solution. So if you don’t have a friend who hunts, buy a large leg of
mutton or lamb; marinate it in an enamel, glass, pottery, or stainless-
steel container in a solution of four bottles of dark beer or porter, one
cup of malt vinegar, garlic, and spices; cinnamon, mace, nutmeg,
sea salt, peppercorns, juniper berry, bay leaf, fennel, rosemary;
thyme, sage, and just about any dried herb you’ve got. Marinate for
about three days. The morning of your feast remove it, dry it, and
stick it full of cloves. Roast it just like the goose—again about twenty
minutes to the pound—basting it with its own juices and with a
reduction of the marinade.
The cut can be roasted bone in or out; both methods were popular
in 1620. If you do take the bone out, make sure to stuff the roast with
bacon, as the loss of its bone tends to dry it out. And the smoky
bacon taste is a positive addition, especially if you are oven-roasting
your lamb. It can also be imparted to a bone-in roast if you make a
dozen half-inch cuts in the tough surface skin and stuff raw bacon in
each.
ADRIAEN VAN OSTADE
Stuffing
Elizabethans were fond of a rich, sweet stuffing that was more like a
bread pudding than the dry, herbed variety we commonly prepare
today. It was used in all sorts of roasts, from boned venison to
goose, and when eaten with a gravy made with vinegar and the
roast’s juices, a savory, sweet-sour dish resulted. It is made by
beating a cup of heavy cream (the Pilgrims used goat’s milk) and two
egg yolks together. Add cinnamon, mace, nutmeg, and salt to taste
(about a half-teaspoon to mine). Thicken with grated rye or
cornbread crumbs (about two cups) and currants (one cup). A little
sugar or honey can be mixed, but as the Pilgrims had neither, it
would be better to add a tablespoon or two of dark beer or porter,
which they did have and used for sweetening. A little spinach juice or
saffron will give it a green or yellow color, but this is optional; it looks
creamy and good just the way it is. Stuff the goose or butterflied
venison with it, making sure you tie or sew up your roast carefully.
Stewed Pumpkin
Simply clean out, peel, and dice a medium pumpkin—a recycled
jack-o-lantern is fine. Simmer the diced flesh in a heavy casserole
with a cup of dark beer or porter, two or three tablespoons of malt
vinegar, salt, pepper, and spices to taste. It will take a couple of
hours over a low heat. As a tart “spoon meat” stewed pumpkin
balances the fatty goose and bacon-larded mock venison. Similar
sweet-sour side dishes can be made with squash, turnips, and
parsnips, all common crops in Plymouth that October 1621.
Ale
It’s still against federal law to brew beer or ale in your home. The
Pilgrim housewife, however, was under no such restriction and made
enough for each member of her family to have one-half to one gallon
daily. It was dark, sweet, and mildly alcoholic. The best substitute is
a bottle of good dark beer or porter mixed with a spoonful of malt
extract, which is sold as a powder or syrup. Or you can make your
own extract by boiling a cup of crystal or caramel malt (obtainable in
stores that sell wine- and beer-making supplies) in a quart of water.
Ale was drunk both cold and hot, the latter with chunks of apples and
spices often put in for additional sweetening. Homemade ale may
take some getting used to, but it has a rewarding honesty that’s
lacking in the thin, artificial stuff concocted by the big breweries.
Frumenty
The closest modern counterpart to frumenty is old-fashioned rice
pudding—rich, creamy, and aromatic with spices. Many regional
variations of it still exist in England—a tribute to its popularity. Begin
by boiling two cups of cracked or whole wheat in two quarts of water
for ten minutes. Then cover and leave it in a warm place (an unlit
oven is perfect) for a day. The wheat will congeal or “cree”—or turn
to a jelly in which the inner, golden-red husks are visible. This was
eaten on its own or with milk and honey as a cold porridge—
nutritionally, it is an almost perfect food.
To make frumenty from creed wheat, simply simmer it with an
equal amount of milk or cream and whatever spices, fruits, and
sweeteners you prefer. In Plymouth, mace, nutmeg, cinnamon and
cloves were common, along with berries, currants and apples, and a
little porter or dark beer in place of honey or sugar. Egg yolks were
also added if the frumenty was too thin. And brandy. It was served
hot or cold and was the symbolic harvest dish. The fourteenth verse
of Leviticus 23 in the English 1551 Bible, for example, admonishes:
“And ye shall eat neither bread, nor parched corn, nor frumenty of
new corne, untill the selfe same daye that ye have brought an
offeringe unto your God.” Frumenty has soul.
This Plymouth version is not as rich but still is soulful. Mix two
cups of roasted or parched corn meal with an equal amount of milk.
Slowly pour this into a quart of boiling water and simmer for at least
half an hour, stirring and adding fruits and spices all the while. Eat it
hot, or let it cool and congeal.
—Jay Anderson.
Transcriber’s Notes
pg 3 Changed: contructing a common house
to: constructing a common house
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