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Samsung Electronics
Samsung Electronics
Introduction
LCD televisions are among the products made by Samsung Electronics. However, once
the TV made its debut, Samsung received several customer complaints, most of which were from
complaints about products. ConsumerAffairs.com reports that most customers are unsatisfied
They believe there are various problems with their Samsung LCD TV, including ones
related to the TV's actual design, customer service, and pricey repairs. Sarni, who oversees
quality at Samsung Electronics, plans to address the problem in light of the report. The frequency
and vigor of the online comments worried him; he feared that such accusations would start a
He needed to analyze the information, but he was unfamiliar with working with
qualitative data. He was advised by an internal Six Sigma Black Belt consultant to start by
creating an affinity diagram and then use it to generate a Pareto chart to choose which problems
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to address first. After completing the strange diagrams, Sarni had another task: evaluating the
findings to determine if they warranted taking urgent action to address the quality flaws noted in
the complaints.
The quality control system that has been put in place is not ideal; it needs to be improved
production process, and tightening quality control after the product is finished. Quality control
cannot be drawn again until the product is in the hands of consumers and fails. The last few
things must then be randomly verified after that. In this case, the company may optimize its
procedures using the six-sigma methodology. Six sigma has five steps: define, measure, analyze,
improve, and control. More attention should be paid to complaints, and the client should still
If the damage results from a product defect, this can be achieved by replacing damaged
goods during the warranty period and waiving existing servicing costs.
Scope Clarification
product creation and distribution. The data gathered with the help of the offered case study and
other sources will be carefully analyzed to develop significant inferences that will help the
This study aims to identify and explore some significant quality-related issues that
Samsung Electronics has faced. Successful team meetings may also create solutions for tasks like
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Project objectives
Find out how complaints are handled and how feedback from customers is gathered.
Assessing data, identifying pertinent trends, and creating action plans putting the merits
For each problem, the quality control team should have well-defined problem statements.
Conduct a batch failure investigation to identify the production batch that experienced the
Analyze the corrective action results and keep an eye out for additional opportunities to
Methodology is a framework for research that guides the process and methods of
collecting, analyzing, and presenting the information. The methodology of a case study is
defined by its underlying assumptions about the research problem, the nature of the evidence,
The case study investigating the qualitative complaint statistics of Samsung Electronics
will be considered the primary data source to ensure that the deliverables are achieved.
Regarding data analysis, affinity diagrams and Pareto charts will be employed to assess the case.
Affinity data suggest that most customer complaints have to do with faulty products.
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2. Pareto chart
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3. Hazard Analysis
The first step in creating a successful HACCP program is doing a hazard analysis. The goal is to
establish a hierarchy of the biological, chemical, and physical risks that must be managed in
oyster processing. The hazard analysis has to go through each stage in the process flow diagram,
looking for any new or heightened safety risks. A hazard assessment will be performed for
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Fault tree analysis is an inductive method. Developers and engineers use it to identify the source
of problems in software, engineering infrastructure, and hardware. Typically, it'll begin with a
single node (the undesirable top-level event) and branch out like a tree (the top-down structure)
using a variety of blocks and symbols to illustrate the causal chain of events. The term "Fault" in
fault tree analysis refers to an undesirable condition for a certain component or system.
Taking Action
Which issues, in your opinion, require urgent attention? What validates your viewpoint?
1. Safety Issues
Choking hazard - “The placement of side connectors creates a great safety hazard.
To use such connectors with HDMI cables, one has to loop the cable outside the
TV unit, creating an area where a baby/small child can be caught in the loop,
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Burning TV – "My Samsung T240 HDTV, a little over three months out of
examined.
Screens
clicking) are connected to the underlying issue. Sarni and his colleagues
Failed parts
Design
Can Samsung improve the reliability and fault tolerance of its TV design?
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When can Samsung begin adopting HASS (highly accelerated stress
Test Q/A
Samsung should ponder the kind of final and assembly testing it may
preparatory planning, given the severity and frequency of the accusations. Tylenol is a
customer comments, in a reactive rather than proactive manner. It is similar to the saying,