Project Charter Title:

Team Leader(s):
Management Sponsor:
Facilitator:
Project start date: Number of Days: 42
Process starting point: Examining data to identify issue areas
Process ending point: Understanding customer issues and providing appropriate solutions
Scope Clarification:
What is in Scope: The purpose of this project is to boost the efficacy and efficiency of Samsung's manufacturing in terms of product creation and distribution.
The data collected with the aid of the provided case study and other sources will be meticulously evaluated to draw key conclusions that will
assist the company's quality director in making educated decisions regarding quality management.

What is not in Scope: This case study of Samsung Electronics only covers events up to the year 2016. As a result, the research will focus solely on the time
before Samsung began producing its own components for other industries, such as televisions and smartphones, and not on the company's
history of doing so.
Problem Description
The purpose of this research was to investigate and catalogue a number of pressing problems with product quality that Samsung Electronics has encountered. When a
team meets well, they may come up with ideas to improve processes like product development, testing, and quality assurance.

Savings Improvement / Given the seriousness and regularity of the charges, Samsung should give some thought to developing some "crisis management"
Impact preparation strategy. It's hard to find a better case study in crisis management than Tylenol. As of late, BP has been used as an example of
ineffective crisis management. The vast majority of companies are more reactive than proactive when dealing with "bad things," such as
negative reviews and feedback from customers. Similar to the old adage, "Pay me less now or pay me much more tomorrow."

Problem Solving Tools to be Used Purpose of Using Tool

With the help of the affinity diagram, we can see if there is a connection
1. Affinity Diagram between the many problems that people are talking about.
allows us to quickly see where most of the complaints are coming from
(and also how many complaints there are overall).
2. Pareto Chart
3. MS Team We can use it as a facilitatory tool to analyse the concerns of many individuals and spot commonalities.

4. Excel sheet We can use it as a facilitatory tool to analyse the concerns of many indivi
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Communication Plan Team Members

The worth of a firm is equivalent to the sum of its ideals and objectives. What the
1. company actually believes in and strives to achieve. Name Department / Function
2. Going to the gemba is crucial because it helps leaders and managers build strong bonds Process
with the employees.
This is to ensure that the leaders may interact with the employees and observe how the
work is done during the Gemba walk.
The Gemba walk is essential because it widens ooom for improvement.
And makes leaders cognizant of areas in which they may improve in order to do their jobs
The business in general operate more smoothly. Being a good role model is essential for
leaders, thus they should be open to trying new things even if they make them
uncomfortable.
The leaders can improve their leadership abilities by going outside their comfort zones
and doing new things.
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Kaizen Weekly Milestones

Prework
Methodology for Solving Issues, Including Any Additional Preparation Necessary to Set the Stage for Future Success (Process Mapping, Data Analysis, etc.)

Week 1
exploring the project's scope and objectives by reading requirements documents and other research materials. making a list of everything that has to be done and
breaking it down into manageable chunks (milestones).

Week 2
Analysis of the company, its goods, and its clientele to establish the most pressing problems confronting the company.

Week 3
Utilizing Facilitation Tools Like the Affinity Diagram and Pareto Chart to Analyze Data.

Week 4

Justify the next steps that need to be taken in light of the studied consumer feedback, and provide concrete suggestions.

Week 5
Sharing one's own perspective on the project.