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1
By Leigh L. Thompson
Kellogg School of Management
Northwestern University
4. __________ centers on disagreements that team members have about how to approach
a task and who should do what.
a. Proportional conflict
b. Task conflict
c. Perceptual conflict
d. Process conflict
(d; p.199; Easy; Concept Q; Communication abilities)
5. Greater amounts of relationship conflict in a team are associated with lower levels of
__________, and negatively associated with __________.
6. Tom and Tim are in a five-person team. Tim perceives that the team’s recent arguments
pertain to team tasks. Tom does not detect such overtones of conflict in task
discussions. The fact that they don’t see conflict in the same way is an example of
__________ conflict.
a. perceptual
b. process
c. task
d. proportional
(a; p.199; Moderate; Concept Q)
8. Of the two ways which majorities and minorities influence their teams, which of the
following is the best example of indirect influence?
a. Sarah convinces Holly and Sue to adopt her position on their team project.
b. Holly changes her behavior due to Sarah’s influence.
c. Even though Sarah has convinced two members of the team to agree with her views,
seven of the ten team members privately agree with Bob’s minority viewpoint.
d. Sarah talks to Carl to try and convince him to understand and agree with her
viewpoints on the project. Carl doesn’t agree right away, but after thinking about it for
a week, he decides that Sarah’s view is best.
(c; p.203; Moderate; Critical thinking Q; Communication abilities)
9. When people change their attitudes as a result of direct influence or pressure, this is
referred to as:
a. the sleeper effect.
b. team power.
c. conversion.
d. compliance.
(d; p.203; Easy; Concept Q; Ethical understanding and reasoning abilities)
10. __________ is the term used to describe a person’s change in attitude and behavior as
a result of their own thinking about a subject, and is more stable than an attitude change
induced by peer pressure.
a. Direct influence
b. Interest-based approach
c. Compliance
d. Conversion
(d; p.203; Easy; Concept Q; Communication abilities)
13. People who persist in the face of hardships and ridicule are viewed as particularly
sincere, confident, and courageous, given that they are willing to risk social censure. The
reason why harassed minorities are viewed in this positive way is known as the
__________.
a. sleeper effect
b. indirect influence
c. courage hypothesis
d. norms of fairness
(c; p.205; Easy; Concept Q)
14. With regard to conflict in different cultures, which of the following is NOT true?
a. Language barriers in multicultural teams increase the likelihood of relationship
conflict.
b. Americans and East Asians believe in addressing task conflict proactively.
c. East Asians are more likely than Americans to join a talented group that is known to
have high-relationship conflict.
d. Americans are more likely than East Asians to join a talented group that is known to
have high-relationship conflict.
(d; p.205-206; Moderate; Concept Q; Multicultural and diversity understanding)
15. According to the “Managerial Grid,” concern for self and concern for the other person
determines the conflict approach one uses. High concern for the self, coupled with high
concern for the other party, would lead to:
a. collaboration.
b. competition.
c. avoidance.
d. compromise.
(a; p.206 & Exhibit 8-4; Moderate; Concept Q; Communication abilities)
16. Using the managerial grid model, low concern for the self, coupled with high concern for
the other party, would lead to:
a. collaboration.
b. competition.
c. compromise.
d. accommodation.
(d; p.206 & Exhibit 8-4; Moderate; Concept Q; Communication abilities)
18. In regard to the different methods that teams can take to approach conflict, what would
be a good example of a collaborative, interest-based response?
a. “Larry, I’ve sensed that this is of great concern. While I’m not sure anything can
change, we welcome your own views on this proposal. I think it is important that we
all have a chance to understand your point of view.”
b. “Look, Larry, you agreed to cover that part of the project when we first took on the
challenge four years ago. As a matter of fact, I believe that I have an e-mail from you
indicating you would agree to do that part of the work.”
c. “I think you are completely out of line, Larry. I don’t think that discussing unrealistic
and selfish goals is a good use of our team time. I am ready to hear your solutions,
but only on the condition that you start working with us as a team.”
d. “Larry, due to issues this conflict has caused, we’re going to have to let you go.”
(a; p.209; Moderate; Concept Q; Communication abilities)
20. Wageman and Donnenfeld’s model of conflict resolution focuses on: team (re)Design,
task process coaching, conflict process coaching, and membership change. All of the
following are true with regard to Wageman and Donnenfeld’s conflict intervention model
EXCEPT:
a. Of all four factors, team (re)Design has the biggest impact on conflict resolution.
b. After the team has been well designed, the team leader should coach the team.
c. Changing members of the team will have its greatest impact only after the team
design and team processes are addressed.
d. The team goal or shared vision should only be developed after the leader has
coached about conflict.
(d; p.210-212; Moderate; Concept Q; Communication abilities)
21. According to Wageman and Donnenfeld’s conflict intervention model, which of the four
guiding principles for enhancing teams has the largest effects?
a. Task process coaching
b. Team (re)Design
c. Task process coaching
d. Conflict process coaching
e. Changing the individual
(b; p.211-212; Moderate; Concept Q; Communication abilities)
22. The three most popular norms of fairness are: equality, also known as __________;
equity, also known as __________; and needs also known as __________.
a. contribution-based justice; blind-justice; welfare-based justice
b. blind justice; contribution-based justice; welfare-based justice
c. welfare-based justice; contribution-based justice; blind justice
d. blind justice; welfare-based justice; contribution-based justice
(b; p.212-213; Moderate; Concept Q; Ethical understanding and reasoning abilities)
23. John’s team has contributed less work to the company project than Jay’s team, who has
done the lion’s share of the work. When it is time to allocate budgets for the next phase
of the project, what form of resource allocation would John’s team prefer and Jay’s team
prefer?
a. Need; Equality
b. Equality; Equity
c. Equity; Need
d. Equity; Equality
(b; p.212-213; Challenging; Critical thinking)
24. Members of teams who regard their organization to be market-focused tend to gather
information about __________. Conversely, employees who regard their organization as
bureaucratic tend to be most interested in gathering information on __________.
3.
— Sanokaa nyt toki, kun minä kysyn: onko Kyllevi täällä vai ei?
— Eikö hän siis ole täällä? kysyi Maire vielä viimeisen kerran.
— Todellako?
— Jos minä voisin jollakin tavalla auttaa, niin kyllä minä olen
valmis, sanoi Veikko-Ilmari.
— Mutta ethän sinä edes tiedä, minkä näköinen hän on, sanoi
Elvi.
Ja Nisse lisäsi:
Nisse naurahti:
— Mutta voi olla toisia, jotka eivät tunne miehenarvoansa! No, nyt
minä joka tapauksessa lähden Mia-tädin luokse, jos Kyllevi ehkä olisi
mennyt sinne. Tätihän asuu paljon lähempänä asemaa. Ikävää, ettei
hänellä ole puhelinta, muuten voisi soittaa.
— Tee se, Nisse! Tätä en tullut ajatelleeksikaan. Sinä olet aina niin
käytännöllinen, poikani!
Veikko-Ilmari hymyili.
— Siksi että siellä ei ole ketään kotona. Mia-täti lähti juuri tänään
palvelijattarensa kanssa veljensä luo Grankullaan. Unohdin onneksi
kertoa siitä kotona.
— Nisse parka.
4.
— Voi jusupoffi sentään, kun minä luulin teitä Nisseksi! Mutta mitä
myrkyn pakanaa teidän piti mennä piiloon sinne sanomalehden
taakse. Oma syynne!
— Niin, että kenraali vai korpraali vai mikä raali te olette? Minä
olen nimittäin niin juupelin intreseerattu sotilashenkilöistä.
— Arvatkaa!
— Kuinka niin?
— Minä lensin.
— Lensitte?
Elvin perästä tuli Maire, joka oli saanut kuivat vaatteet ylleen.
— Mitä vielä! Siinähän se tikki juuri olikin. Niin, minä nimittäin kyllä
muistin niin paljon kuin että sen kadun piti olla jonkin upseerin
niminen, mutta kun en minä varmasti tietänyt, minkä arvoinen se oli,
oliko se Luutnantinkatu vai Kapteeninkatu vai ehkä Majurinkatu.
Mutta koska minä tykkään eniten luutnanteista, niin päätin, että se
olisi Luutnantinkatu.
— Oi, hän puhui paljon. Hän sanoi, ettei sellaista katua ollut
olemassakaan. Minä kysyin, oliko Majurinkatua, mutta hän kertoi,
ettei ollut sitäkään. Johon minä sanoin, että tämä on huono
kaupunki. Hän hymyili taas autuaallista hymyään ja ehdotti
Kapteeninkatua. Niin me sitten lähdimme talsimaan Kapteeninkatua
kohti, ja hän oli tavattoman kohtelias ja pyysi saada kantaa
kapsäkkiäni. Mutta minä annoin hänelle omenakorin, koska
kapsäkissä oli kaikki minun mammonani. Ja sitäpaitsi omenakori
painoi enemmän. Se taisi muuten painaa hänelle vähän liian paljon,
sillä jonkun ajan perästä hän pani sen kadulle ja sanoi että hyvästi
nyt, hänellä oli pikkuisen kiire, ja nosti hattuaan ja lähti luikkimaan.
— Mikä roisto! Hyvä että pääsit hänestä niin vähällä, sanoi Maire.
— Mutta…
5.