Ehab Ahmed Morsy

Abu Dhabi, AZ | +971507217347

Eahmedmail@gmail.com

Position: Administrative Assistant & Document Controller

EXPERIENCE

Administrative Assistant & Document Controller May 2019 - Present

TATWEER MIDDLE EAST AND AFRICA L.L.C, Abu Dhabi
Approve ADM
Job Discerption & Tasks
• Copy, scan, and store documents
• Check for accuracy and edit files, like contracts.
• Review and update technical documents (e.g., manuals and workflows)
• Distribute project-related copies to internal teams.
• File documents in physical and digital records
• Create templates for future use.
• Retrieve files as requested by employees and clients.
• Manage the flow of documentation within the organization.
• Maintain confidentiality around sensitive information and terms of agreement.
• Prepare ad-hoc reports on projects as needed.

System administrator May 2018 - May 2019

Crystal Group, Abu Dhabi
Job Discerption & Tasks
• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Determine the best solution based on the issue and details provided by customers
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network
configuration
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved
a technical issue
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Analyze and report product malfunctions (for example, by testing different scenarios or
impersonating users)
• Manage network servers and technology tools
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer
equipment
• Organize and schedule upgrades and maintenance without deterring others from
completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
debugging etc.)
• Identify computer or network equipment shortages and place orders
• Manage and monitor all installed systems and infrastructure
• Install, configure, test, and maintain operating systems, application software and system
management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible
solutions, and work with developers to implement those fixes

Administrative Assistant & Computer Programmer Mar 2014 - May 2018

Advanced International Business Consulting & Development, Abu Dhabi
Job Discerption & Tasks
• Administrative work
• Conducting training and coordination presentations
• PRO
• Supervision
• Installing all server version (2003 -2008 – 2012 - 2016) (Domain " AD, DNS, DHCP" ,
gateway "firewall", Exchange Server, file share " Data Center " , Antivirus Server, iis
website …etc.) .
• General maintenance of computer software and hardware.
• Making programs and databases (VB & Asp.net & SQL & crystal reports)
• Camera (CCTV & IP camera)
• Fingerprint (Biometric)
• System telephone PBX (normal, VoIP)
•

Computer operator & Administrative Assistant Dec 2011 - Feb 2014

Nasser AL Nuaimi international group, Abu Dhabi

Job Discerption & Tasks
• Administrative work
• Conducting training and coordination presentations
• Installing all server version (2003 -2008 – 2012) (domain " AD, DNS, DHCP" , gateway
"firewall", Exchange Server, file share " Data Center " , Antivirus Server, iis website …etc.)
• General maintenance of computer software and hardware.
• Making programs and databases (VB & Asp.net & SQL & crystal reports)
• Camera (CCTV & IP camera)
• Fingerprint (Biometric)
• System telephone PBX (normal, VoIP)
• Photo Shop.
• front Page.
• media show by (Power point, Movie maker, ......etc.).
Administrative assistant Nov 2005 - Nov 2011
General Authority for Islamic Affairs and Endowments, Abu Dhabi
Job Discerption & Tasks
• Copy, scan, and store documents
• Check for accuracy and edit files, like contracts.
• Review and update technical documents (e.g., manuals and workflows)
• Distribute project-related copies to internal teams.
• File documents in physical and digital records
• Create templates for future use.
• Retrieve files as requested by employees and clients.
• Manage the flow of documentation within the organization.
• Maintain confidentiality around sensitive information and terms of agreement.
• Prepare ad-hoc reports on projects as needed
• Installing all server versions (2003 -2008) (iis website) .
• General maintenance of computer software and hardware.
• Making programs and databases (VB & Asp.net & SQL & crystal reports)
• Photo Shop.
• front Page.
• media show by (Power point, Movie maker, ......etc.).
• Administrative work

EDUCATION
Bachelor's Degree - Computer Science Oct 2000 - Jun 2004
Alexandria University - Alexandria, Alexandria

SKILLS
Expert in: Able to manage stress, Meticulous, Enthusiastic, Resourceful, Tactful, Witty,
Supportive, Responsible, Communication skills, Time management.

LICENSES & CERTIFICATIONS

Cybersecurity Threat Vectors and Mitigation 2023
Microsoft - CV9MHXP55E9R

Cybersecurity Identity and Access Solutions using Azure AD 2023

Microsoft - JVCQL3GKQCTV

Introduction to Computers and Operating Systems and Security 2023

Microsoft - AM6T6Y8NSXMZ

Google IT Support Professional Certificate 2023

Google - EL2HYU35R5VR

IT Security: Defense against the digital dark arts 2023

Google - WA2QT22FSGKK

Introduction to Networking and Cloud Computing 2023

Microsoft - KGF7NKS6S77M
Operating Systems and You: Becoming a Power User 2023
Google - NYGYCDY9HY6F

System Administration and IT Infrastructure Services 2023

Mahara tech - 97Y5AEAACYHU

The Bits and Bytes of Computer Networking 2023

Mahara tech - WNERM9XS3X7G

Wireless Networks Penetration Testing 2022

Mahara tech - ZNHRizmV9x

Introduction to Software Testing Concepts & Techniques 2022

Mahara tech - mfku1kWevX

Ethical Hacking 2022

Mahara tech - 1M8lZLEcgo

Ethical Hacker 2022

Mahara tech - WYJ6lmRLSH

Computer Network Fundamentals 2022

Mahara tech - NYmqx28pCG

Technical Support Fundamentals 2022

Google - HJTY4326JUST

Introduction to network security 2022

Mahara tech - NjMIc5HvjL

Malware Analysis Fundamentals 2022

Mahara tech - zrmSF1OzBV

Remote Work Made Easy 2020

ArabCBT - cerf_rt9gxfkt

Network Fundamentals (CCNA 200-125 Section 1) 2020

ArabCBT - cert_pl4r0zs5

Database Fundamentals in SQL 2020

ArabCBT - cert_n614p78f

Basics Of Math For AI And Machine Learning 2020

ArabCBT - cert_8l0n6wl1

ITIL 4 Course 2020

ArabCBT - cert_tgxjlz31

Security Fundamentals 101 2020

ArabCBT - cert_f77wgw0w

VMware vSphere Upgrade 2020

ArabCBT - cert_ml51rx1d

Windows Server 2016 Workshop 2020

ArabCBT - cert_3rl3gbzq

CCNA 2005
Arab Academy for Science, Technology & Maritime Transport - CCNA