Gabriel Ivanov

612-408-8966
Gabrielivanov2005@gmail.com
Crystal, MN

Summary

Highly motivated and customer-focused individual with experience in customer support. Proven
ability to resolve inquiries efficiently, build rapport with customers, and provide exceptional
service. Eager to learn and contribute to a positive customer experience in a fast-paced
environment.

Skills

Customer Service
Communication (written and verbal)
Problem-Solving
Conflict Resolution
Teamwork
Time Management
Positive Attitude
Proficiency in MS Office Suite
Experience

Customer Support Representative | Urban Air | Plymouth, MN (October 2022 - March 2023)

Provided exceptional customer service via phone, email, and in-person interactions.
Resolved customer inquiries and complaints promptly and efficiently.
Maintained a positive and professional demeanor while de-escalating situations.
Processed customer reservations and bookings accurately.
Upheld company policies and procedures to ensure customer satisfaction.
Contributed to a team environment by assisting colleagues and sharing knowledge.
Previous Experience (Optional, you can briefly mention these if the roles are not directly
customer-facing)

Kitchen Support Staff | Old Country Kitchen | Crystal, MN (2021)

 Cleaning: Washing dishes, utensils, and cookware by hand or in a dishwasher. Sanitizing

work surfaces, equipment, and floors according to health codes. Taking out trash and
keeping garbage areas clean.
 Food preparation: Assisting cooks with prep work such as chopping vegetables,
washing fruits and vegetables, preparing salads, or organizing ingredients.
 Stocking: Keeping refrigerators, freezers, and pantries well-stocked with supplies and
ingredients. Rotating stock to ensure fresh ingredients are used first.
 Equipment: Maintaining equipment by cleaning it regularly and reporting any
malfunctions to supervisors.
Produce Attendant | Hyvee | Eden Hope, MN (2022)

Based on the image you sent, the job title is Produce Attendant and the workplace is Hyvee.
While the image doesn't provide details on specific duties, here are general job duties of a
produce attendant:

 Stocking shelves: Keeping the produce section of the grocery store well-stocked and
organized. This may involve rotating older products to the front and ensuring fresh
produce is displayed attractively.
 Pricing and labeling: Marking produce with prices and informational labels.
 Weighting and packaging: Weighing loose produce for customers and placing it in bags
or containers.
 Maintaining the department: Keeping the produce section clean and free of debris.
This may involve wiping down displays, removing rotten or damaged produce, and
sweeping floors.
 Customer service: Assisting customers with selecting produce, answering questions
about different varieties, and providing recommendations.
 Unloading and sorting deliveries: Helping to unload deliveries of fruits and vegetables,
sorting them by type and quality, and rotating stock to maintain freshness.
 Spoilage control: Monitoring the condition of produce and removing spoiled items to
minimize waste.

Education : Minnesota State University (ongoing 2nd semester)

Hobbies: Basketball, Football, Gaming, Fishing.