Radisson Brand Standards

Feb 28, 2024
0. INTRODUCTION
This manual contains the 2024 Brand Standards for Radisson hotels globally. Some standards vary by area; the following
acronyms apply: Asia Pacific (APAC), South Asia (SA), South East Asia Pacific (SEAP), Europe (EU), Middle-East and Africa
(MEA)
This manual is an element of the “Brand Standards and Operating Manuals” for the Radisson brand. These brand standards
enable Radisson to deliver on its value proposition, in line with the 5 year strategic plan for Radisson Hotel Group (RHG).
The brand standards are structured in a way that follows the guest journey. The images used in this manual are for illustrative
purposes. References to where the items can be sourced or purchased (BAT, SHOP, etc.) have been removed due to
differences in specifications per theater/area.
Please refer to the Procurement SharePoint for product procurement details on OS&E, Brilliant Basics and area deviations.
Radisson Rewards brand standards are integrated into this document, for further support on Radisson Rewards and its
additional optional program elements, and additional suggestions to increase awareness can be found in the Radisson
Rewards implementation manual.
Hotels are expected to comply with all brand standards and should use this manual as a reference on which products and
services must be offered to the guest to deliver the Radisson value proposition. This document is leading in case of any
contradictory information in other documents. The brand standards are setting the minimum standards for hotels, depending
on location, profitability and competitive set, hotels are encouraged to go beyond the minimum standards defined.
All references to water, water glasses, water carafes and water bottles must comply with the RHG water guidelines, which can
be found for reference in the Responsible Business chapter.
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Feb 28, 2024
I. MARKETING GUIDELINES
In order to maintain a consistent brand identity across all hotels and properties worldwide, it is mandatory that hotel and area
teams use the Brand Artwork Tool (BAT) to create all Radisson collaterals, whether in printed or digital format. BAT not only
provides templates, but also includes detailed information about paper specifications and size for each collateral.
BAT also provides optional collaterals not mentioned in the Brand Standards Manuals. Although not mandatory, if a property
requires these collaterals, it is mandatory to use the provided templates on BAT. In case a collateral needs creation and there
is no template available on BAT, hotel and area teams to reach out to the Creative Service Desk by creating a Work Front
Ticket. Local marketing teams can provide guidance in creating a Work Front Ticket if required.
The brand indicated by the term "Brand Specific" in this chapter is Radisson.
I.I VISUAL IDENTITY AND IMAGERY

❏ In-hotel printed and digital collateral: In-hotel collateral meets graphic and printing specifications listed on BAT.
❏ In-hotel branded OS&E: In-hotel branded OS&E meets graphic specifications listed in the Brand Specific Brand
Guidelines.
❏ Acrylic tent card holders: Not allowed in guest rooms and public areas, use generic frames instead.
❏ Brand logos, hotel logos and dual language logos: Follow the Brand Specific Brand Guidelines. Displayed Brand logos
may never be altered.
❏ 3rd party advertising: Not allowed on Branded collaterals or OS&E. This includes all forms of sponsorship but does not
include branding of products.
❏ Hotel Imagery: All hotel imagery is professionally shot and up to date.

❏ Stock images and videos are not allowed on the Radisson Hotel Group’s DAM (IcePortal) as well as on
the RadissonHotels.com website.
❏ Properties to obtain an IcePortal content score of 90 or more.
❏ At a minimum, properties to update their imagery every 5 years, and after each renovation.
❏ At a minimum, the following property images to be on IcePortal and to comply with the brand specific Property
Photography Guideline.
− Hotel exterior – minimum 4 images

− Main lobby, check-in and main desk area – minimum 3 images
− Rooms – minimum 4 images per room type
− Services & facilities – minimum 2 images per facility (e .g. fitness, pool, spa)
− Meeting room – minimum 1 image per meeting room
− F&B outlets – minimum 5 images per outlet
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Feb 28, 2024
❏ Hotel videography: All property videos to follow Brand specific Property Videography Guidelines.
❏ Lifestyle photography and videography: All lifestyle photos and videos to follow brand specific Lifestyle Photography
and Videography Guidelines.

Feb 28, 2024
I.II WEB CONTENT BRILLIANT BASICS

❏ Content updates: All online content is up-to-date.
❏ All content updates, including wording and imagery to be added to IcePortal & RadissonHotels.com before OTAs.
❏ At a minimum, each hotel to complete at least one content audit per year, in collaboration with the central content
team.
❏ Hotel property page on RadissonHotels.com: Hotels to feature its facilities and services on its dedicated property page.
At a minimum, the following components of the property pages are to be filled in and regularly updated:
❏ Overview page
❏ Services
❏ M&E (in large M&E hotels)
❏ FAQs Including, at a minimum the below top 15 Frequently Asked Questions (FAQs):
1. Does <name of hotel> have a restaurant or bar on site?

2. Is parking available at <name of hotel>?
3. What are the check in and check out times at <name of hotel>?
4. Are meeting and conference rooms available at <name of hotel>?
5. Which room amenities are available at <name of hotel>?
6. Is breakfast served at <name of hotel>?
7. Which room types are offered at <name of hotel>?
8. Does <name of hotel> have cleanliness and sanitization measures in place?
9. What is the address of <name of hotel>?
10. Are pets welcome at <name of hotel>?
11. Does <name of hotel> offer free Wi-Fi?
12. Is there air conditioning at <name of hotel>?
13. Is <name of hotel> a smoke free hotel?
14. Can I store my luggage at <name of hotel>?
15. What is there to do at <name of hotel>?
❏ Translations: Each hotel’s property page on RadissonHotels.com is translated into the local language. Additional
languages depending on feeder markets may be recommended by the localization team.
❏ Hotel Services, Hotel Type & Location Type: Properties to ensure that the list of services listed on Brandweb is correct
and up-to-date. The Hotel type and Location type (city center, beach) is required for each property. These categories allows
the hotel to be included in booking search filters as well as hotel type landing pages, such as the new Resorts and Serviced
Apartment pages, adding visibility to the property. When indicated as resort, serviced apartment etc. appropriate brand
standards apply.

Feb 28, 2024
I.III SOCIAL MEDIA

Use the Social Media Playbook for a consistent and documented approach to listening and engaging with your social
community and how content should be presented within our social ecosystem, so it reflects the essence of our brand and
what we stand for.
❏ Facebook and Instagram profile: Hotels to have a Facebook and Instagram page for their hotel.
❏ Social media content visuals: Social media visuals on Facebook and Instagram to follow the Brand Specific Lifestyle
photography & Videography guidelines.
❏ Profile photos: To be the Brand Specific Brand logo in line with the logo guidelines in the Brand Specific Brand
Guidelines.
❏ Profile information: Profiles to include a link to RadissonHotels.com hotel page, and include a description about the hotel
in English language. Any usage of Instagram Story icons to be those provided by the Global Social Media Team.
❏ Social media posting frequency: Hotels to post, at least, weekly on both Facebook and Instagram. Content to be related
to the hotel or the hotel destination only.
❏ Hashtags & tags: Hotels to use the relevant brand hashtags: #SimplyRadisson, #RadissonHotels, #SimlyDelightful,
@radisson.
❏ Facebook cover image: Hotels to have an on-brand cover image or video in line with the Brand Specific Brand
Guidelines.
❏ Facebook team member access: Any team member working on a hotel Facebook page to be set up in the RHG
Facebook Business Manager.

Feb 22, 2024
II. HOTEL EXTERIOR

II.I SIGNAGE
❏ Hotel entrance mat: Brand Specific branded entrance mat to follow Brand Specific Signage Guidelines. Entrance mats
may be recessed into the floor or shaped to fit hotel entrance.
❏ Signage: All hotel signages must follow the Brand Specific Signage Guidelines. This includes all signage, including but not
limited to interior signage, exterior signage and vehicle livery.
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Feb 22, 2024
II.II PARKING
In-house parking is optional. If it is offered, the following standards apply.
❏ Lighting: All parking areas are well lit.
❏ Parking fee: If the hotel charges for parking, the daily rate is clearly indicated. Rates can be indicated at the parking
entrance, or on the website.
❏ Valet parking: Optional. To be implemented as per market demand. Valet follows below procedure:
❏ Team member explains retrieval process, privileges, rates, methods of payment and a numbered receipt is provided.
❏ Automobiles are returned as they were given within 15 minutes of request, or guest is notified of a delay.

Feb 22, 2024
II.III SMOKING
If the hotel were to provide a smoking area, it is strongly advised to place this away from the immediate entrance to avoid
hindering guests.
❏ Team member smoking: Team members do not smoke with guests or in areas visible to guests.

Feb 22, 2024
II.CC CLEANLINESS AND CONDITION STANDARDS

❏ Exterior cleanliness standards: all areas of the building exterior and grounds must be clean.
❏ Building facade/windows/roof are clean.
❏ Walkways/garage/parking area/lighting/curbing/landscaped areas/fencing are clean.
❏ Signage/flags/exterior FF&E/hotel vehicle are clean.
❏ Entrance area doors/floor/walls/ceilings/porte cochere area are clean.
❏ Smoking area floor/trays/signage are clean.
❏ Exterior condition standards: all areas of the building exterior and grounds must be in excellent condition.
❏ Building facade/windows/roof are in good condition.
❏ Walkways/garage/parking area/lighting/curbing/landscaped areas/fencing are in good condition.
❏ Signage/flags/exterior FF&E/hotel vehicle are in good condition.
❏ Entrance area doors/floor/walls/ceilings/porte cochere area are in good condition.
❏ Smoking area floor/trays/signage are in good condition.

Mar 6, 2024
III. RECEPTION AREA

III.I ARRIVAL EXPERIENCE

❏ Door and luggage service: Optional. Team members working in door and luggage services to offer guests support with
specified activities.
❏ Proactively open vehicle and hotel doors.
❏ Proactively assist with luggage and offer directions.
❏ Recognize and acknowledge guest from maximum 10 feet/3 meters away from a guest encounter. At 5 feet/1.5 meters,
smile and greet guest.
❏ Consistently smile and maintain eye contact while engaging in conversation with guests, using the guest name at least
once, if known.
❏ Provide clear directions or escort guests within the hotel when directions are requested.
❏ Deliver the luggage to the guest’s room within 10 minutes of check-in or guest will be notified of delay.
❏ Offer to place luggage on stand or appropriate area.
❏ Offer to explain property services/features.
❏ Lobby scent: Signature lobby scent program. To be procured from approved supplier. Number of machines is dependent
on lobby size. Not applicable for open air lobbies.
❏ Music program: Brand Specific curated music program. To be procured from approved supplier. To be implemented in
the lobby, pre-conference area / M&E foyer, breakfast area or breakfast restaurant.
❏ Welcome Corner: Hotels to have welcome corner in place from 13:00-22:00. Resort properties may replace the welcome
corner by a local welcome drink, offered upon arrival or during check-in. The welcome drink must be served on a tray and
cannot be served in disposable glassware/cups.
❏ Location: Close to reception area, visible for arriving guests.
❏ Replenishment: All items of the welcome corner to be available at all times.
❏ Look & Feel: All items of the welcome corner are displayed in a welcoming and visually inviting manner.
❏ Welcome Corner Sign: Brand Specific Welcome Corner Poster.
❏ Still water: To follow RHG water guidelines.
❏ Sparkling water: To follow RHG water guidelines. Optional for APAC.
❏ Infused water: 1 type of infused water served in glass carafe or dispenser.
❏ Water glasses: Number proportionate to hotel size. Dirty glasses to have dedicated place on welcome
corner. Appropriate signage may be used to differentiate between clean and dirty glasses if needed. Water glasses may
be replaced by recycled cups.
❏ Fruits: 1 type of whole fruit, number proportionate to hotel size. Fruits to be clear of blemishes.
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III.II FRONT DESK SET-UP

Apply the brand standard that applies to your lobby design.
❏ Traditional and Pod front desk set-up: Traditional check-in procedure.

❏ Priority Line totem: 1 Radisson Rewards and/or Online Check-in totem for hotels with 3 or more active work stations.
Kiosks are counted as active work stations. Guests that used online check-in option can use the priority lane in hotels
without a kiosk.
❏ Radisson Rewards on-desk sign: 1 on-desk sign per hotel, placed on reception desk. If totem is placed, it should be on
the same desk.
❏ Sweets: 1 Brand Specific branded sweetbowl filled with Brand Specific branded sweets per computer.
❏ Guest service: If a guest approaches a manned reception desk without waiting lines, guest is not redirected to a kiosk.
❏ Radisson Rewards flyer: Radisson Rewards flyers to be displayed on flyer stand, or kept behind the desk.
❏ Kiosk: Self service procedure with assistance from lobby ambassadors.

❏ Key cards: Radisson Rewards branded key cards per computer.
❏ Key card wallets: Radisson Rewards key card wallets per computer.
❏ Radisson Rewards on-desk sign: 1 on-desk sign placed on kiosk. Not applicable for hotels with a traditional
desk and kiosk.
❏ Pens: Brand Specific branded or Radisson Rewards branded per computer.
❏ Sweets: 1 Brand Specific branded sweetbowl filled with Brand Specific branded sweets for every self check-in cubicle,
or for every 2 computers if it is an open multi-station desk.

Mar 6, 2024
❏ Flyer display: Optional. If hotels want to display flyers, Brand Specific branded flyer display to be used.
III.III CHECK-IN
❏ Check-in time: Check-in time is published as no later than 15:00. Guests are accommodated earlier when possible.
❏ Check-in flow: Check-in to follow Check-in Service Flow in appropriate Brand Specific tone of voice.
❏ Training: All Front Office team members must complete the relevant training materials available in Radisson Academy
❏ Key cards: Guest handed Radisson Rewards branded key cards.
❏ Key card wallet: Key card placed in Radisson Rewards branded key card wallets.
❏ Welcome experience for Radisson Rewards VIP Members: If/where/when it makes sense: VIP members of Radisson
Rewards to be greeted face to face by the General manager.
❏ Welcome experience for Children: Upon check-in, all children should be greeted with a Rad Family welcome experience,
regardless of hotel membership to the Rad Family program.
❏ Passport: Front Office team should check if the child already has a Rad Family passport from a previous stay at a
Radisson Hotels property to stamp the existing passport or provide a new one in the welcome pack and then provide
stamp.
❏ Child provided with Rad Family branded welcome pack.
❏ Welcome pack contained 1 activity booklet: Rad Family branded.
❏ Welcome pack contained 1 drink voucher: Rad Family branded.
❏ Welcome pack contained 1 sheet of stickers: Rad Family branded.
❏ Welcome pack contained 1 box of Crayons or pencils: Local item unbranded.

Mar 6, 2024
III.IV TELEPHONE STANDARDS

❏ Emergency hotline extension: The hotline is answered in the shortest delay possible. The team members identify the
extension and ask for the location of the caller.
❏ List of emergency numbers for fire, police, hospital, ambulance and doctors: To be embedded in the bronze crisis
manual and available at the front desk, printed or through Hotel PMS.
❏ Wake-up calls availability: Live or automated available 24/7.
❏ Wake-up call procedure: Follow Wake-up Calls Service Flows.
❏ Internal guest calls: Follow Internal Phone calls Service Flows.
❏ External calls: To be answered courteously using a greeting that includes team member’s name and the name of the
answering property.

Mar 6, 2024
III.V BACK OFFICE

❏ Automatic External Defibrillator (AED machine) with children pads: To be available for front desk team members.
❏ First aid kit: Must be accessible for front desk team members.
❏ Front desk availability: 24/7.
❏ Training: All Front Office team members must complete the relevant training materials available in Radisson Academy.

Mar 6, 2024
III.VI CHECK-OUT
❏ Check-out time: Check-out time is published as no earlier than 12:00.
❏ Check-out flow: Check-out Service Flow in appropriate Brand Specific tone of voice.
❏ Invoice folder: Radisson Rewards branded invoice folder to be used to insert an invoice when a guest (member or non-
members) requests a printed invoice.
❏ Key drop box: Integrated into self check-in and check-out point or separate Brand Specific branded drop box to be placed
in the reception area and/or in front of ground floor elevators by hotels offering online check-out.
❏ My Luggage Storage service: To be available for Premium and VIP members of Radisson Rewards that have the hotel
selected as their favorite hotel in the members profile.
❏ My Luggage Storage procedure: Radisson Rewards branded form is used and signed by the Radisson Rewards
member and stored until the next stay of the Radisson Rewards member.
❏ Online check-out promotional collaterals: Digital or printed Brand Specific branded DIPS, TFTs or posters promoting
online check-out to be placed around hotels offering online check-out.

Mar 6, 2024
III.CC CLEANLINESS AND CONDITION

❏ Reception cleanliness standards: all areas of the reception and lobby area are clean.
❏ Case good FF&E/FF&E furnishings/front desk/pods/bell desk/carts are clean.
❏ Flooring is clean.
❏ Walls/doors/baseboards/window/window treatments/ceiling/lighting/vents are clean.
❏ All areas of the welcome corner are clean.
❏ Self-check in kiosk/screens/spaces are clean.
❏ Reception condition standards: all areas of the reception and lobby area in excellent condition.
❏ Case good FF&E/FF&E furnishings/front desk/pods/bell desk/carts are in excellent condition.
❏ Flooring is in excellent condition.
❏ Walls/doors/baseboards/window/window treatments/ceiling/lighting/vents are in excellent condition.
❏ All areas of the welcome corner are in excellent condition.
❏ Self-check in kiosk/screens/spaces are in excellent condition.

Mar 5, 2024
IV. GUEST ROOM

IV.I BED SET-UP

❏ Super King, King and Queen bed set-ups: Bed set-up in accordance with Brilliant Basics specifications.
❏ Bed base: 1 Brilliant Basics bed base or 2 Brilliant Basics Twin size bed bases.
❏ Mattress: 1 Brilliant Basics mattress.
❏ Duvet: 1 Brilliant Basics duvet, folded back 25 cm, tucked in at bottom of bed and sides left loose.
❏ 1st pillow: 2 Brilliant Basics firm pillows, presented upright.
❏ 2nd pillow: 2 Brilliant Basics medium-firm pillows, presented upright.
❏ Twin bed set-up: Twin size bed set-up. Bed set-up in accordance with Brilliant Basics specifications.
❏ Bed base: 1 Brilliant Basics twin size bed base.
❏ Mattress: 1 Brilliant Basics twin size mattress.
❏ Duvet: 1 Brilliant twin size size duvet, folded back 25 cm, tucked in at bottom of bed and sides left loose.
❏ 1st pillow: 1 Brilliant Basics firm pillow, presented upright.
❏ 2nd pillow: 1 Brilliant Basics medium-firm pillow, presented upright.
❏ Linen specifications: All bed set-ups.

❏ Mattress protector: 1 mattress protector.
❏ Bottom sheet: 1 Brilliant Basics bottom sheet.
❏ Duvet cover or top sheet: 1 Brilliant Basics duvet cover or top sheet.
❏ Pillow protector: 1 per pillow.
❏ Pillow case: 1 Brilliant Basics cover per pillow.
❏ Linen change policy: After 3 nights, or upon guest request and after each departure.
❏ Duvet: Not be tucked on the side.

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❏ Pillows: Not stacked on top of each other or stacked sideways.
❏ Decoration: Nothing to be placed on the bed: Bathrobe, breakfast door hanger, decorative cushions, bed throws etc.
❏ Bed skirts: Not allowed
❏ Striped linen: Not allowed
❏ Crib bed set-up: Bed set-up for cribs.

❏ Mattress protector: 1 manufactured specifically for crib use.
❏ Fitted bottom sheet: 1 manufactured specifically for crib use.
❏ Others: No other items to be provided as part of crib set-up. Pillows, as well as loose blankets, comforters, stuffed toys,
etc. create a suffocation risk for infants. If locally relevant, items may be available upon request using BAT template with
liability disclaimer, they may not be provided with the crib.
❏ Certification: All cribs in inventory must be from a reputable quality manufacturer and comply with the Safety & Security
standards set out by our Global S&S team.
SEAP: All cribs in inventory must be from a reputable quality manufacturer and comply with ISO 7175 at minimum. Local
equivalent standards may apply, if of a higher standard.
South Asia: All cribs in inventory must be from a reputable quality manufacturer and comply with ISO 7175, ISO 9100 or
EN 716.
CHINA: All baby cots in inventory must be from a reputable quality manufacturer and comply with Chinese GB CCC
standards.
EU, MEA: All cribs in inventory must be from a reputable quality manufacturer and comply with EU standards EN 716-1 or
EN 716-2 or its local equivalent.
❏ Serviced Apartment Units: Additional standards, not applicable for properties without Serviced Apartment Units:
❏ Housekeeping services: Linen change, twice a week, and after each departure.

Mar 5, 2024
IV.II ROOM SET-UP

❏ Telephone: 1 corded or cordless telephone per room, placed on nightstand or desk.
❏ Telephone dial/face plate: 1 Brand Specific branded telephone face plate, if applicable.
❏ Telephone hot key: Guestroom telephones must a provide hot-key for Emergency help.
❏ Dial tent card: 1 Brand Specific branded dial tent card placed next to phone.
❏ Notepad: 1 Brand Specific branded notepad placed next to phone.
❏ Pencil or pen: 1 Brand Specific branded pencil or pen placed with notepad.
❏ Remote control: 1 remote control per TV placed on the nightstand, on the desk or the TV furniture extension.
❏ Lighting, sockets and USB ports: Minimum 1 reading light, socket and USB port per bedside.
❏ Desk set-up: Work desk.

❏ Surface: Elements that are placed on the desk must be positioned so that guest working space is clean of elements.
❏ Waste basket: 1 placed within proximity of desk. Additional waste baskets or compartments may be placed for
recycling purposes.
❏ Desk chair: 1 placed under desk.
❏ Desk lamp: Placed on desk, hanging or free standing.

Mar 5, 2024
❏ Do Not Disturb sign/door hanger: Electronic Do Not Disturb sign or 1 Brand Specific branded Do Not Disturb door
hanger placed on the inside door knob or on a hook near the inside door.
❏ Promotional materials: The only printed promotional elements that are allowed to be placed in the room are to promote
hotel outlets and services. 3rd party brochures are not allowed. If outlets within the hotel are operated by external partners
such as a spa, this is allowed.
❏ Magazine/newspapers/local book/Brand Specific brochure: Optional.
❏ Outdoor patio and balcony elements: Optional. Chairs, table for outdoor patios/suites.
❏ Mountain Resorts: Additional standards, not applicable for other property types or non-mountain resorts.
❏ Shoemat/tray: For wet or dirty ski boots/snowboard boots/hiking shoes.
❏ Sound bar: Allowing guests to connect their devices and play music, or other audio in their apartment.
❏ Additional phone: 1 additional cordless phone in lounge.
❏ Inventory list with liability disclaimer: To be signed in room, or during check-in process.
❏ Shoerack: Optional.

Mar 5, 2024
IV.III TV SET-UP
❏ LED/Flat screen TV: 1 Brilliant Basics Hospitality TV.
❏ TV casting: Brilliant Basics TV casting solution.
❏ TV welcome screen: Brand Specific branded Hospitality TV Screens to comply with the hospitality TV Guidelines.
❏ Guest Services Directory: Available digitally via the Hospitality TV. Content is in line with Hospitality TV Guidelines. If a
hospitality TV is not installed, a printed Brand Specific branded Guest Services Directory is to be made available.
Serviced Apartment Units to provide an extended guest services directory with information on appliance manuals and
additional local information.
❏ TV channel guide: Brand Specific branded TV channel guide, available on TV.
❏ TV Channels: Minimum 25 channels. Minimum 15 Channels if TV casting is implemented.

❏ English-speaking News channel: Minimum 1 channel to be included (e.g.: BBC or CNN).
❏ International channels: Minimum 3 TV channels in a foreign language based on the guest nationality mix.
❏ Non-available channels: To be blacked-out.
❏ Not allowed: Adult content
❏ Not allowed: Movies on demand.
❏ Additional TV: 1 Additional Brilliant Basics Hospitality TV per room is required for suites and above.

Mar 5, 2024
IV.IV WARDROBE
❏ Hangers: 10 high-quality, open-hook, wood-only hangers of the same style must be provided — 5 with trouser clips and 5
with bars. Resort properties to have additional hangers available on request. Serviced Apartment Units to have 20 high-
quality, open-hook, wood-only hangers of the same style must be provided — 5 with trouser clips and 15 with bars. Anti-theft
hangers are not allowed for any property type.
❏ Iron or steamer: Iron or steamer is mandatory to be present. Serviced Apartment Units to offer iron only.
If iron is present in the room, it must be auto shut-off, steam feature is only mandatory for Serviced Apartment Units.
If a steamer is implemented, hotels are to ensure ease of use for guests by ensuring that the clothes can be hung for
steaming where the cable can still easily reach a plug.
If a steamer is implemented, hotels are to have additional irons on request proportionate to guest demand.
❏ Ironing board: Only applicable to be placed in rooms with irons and Serviced Apartment Units. A full-sized ironing board
to be hung in the closet on a closet organizer, or stored in dedicated compartment. In Serviced Apartment Units the iron and
ironing board may be placed in the living area.
If a steamer is implemented, but a guest requests an iron, hotels are to have additional ironing boards to supply to guests.
❏ In-room safe: APAC to hold a portable 15 inch computer. EMEA to hold a portable 17 inch computer.
❏ Luggage bench/rack: A fixed rack/bench to be placed in the wardrobe or room. Can be replaced by a foldable luggage
rack.
❏ Laundry bag: 1 Brand Specific branded laundry bag.
❏ Laundry form: 1 Brand Specific branded laundry form, may be placed inside the laundry bag.
❏ Shoe shine: 1 Brand Specific branded shoe shine.

Mar 5, 2024
IV.V MINI FRIDGE

❏ Mini refrigerator or minibar: Minimum 40 liter. Not applicable to Serviced Apartment Units.
❏ Mini refrigerator or minibar filling: Optional for APAC. If chosen to implement, all standard components to be
fulfilled. Not applicable to Serviced Apartment Units. Not allowed for EMEA.
❏ Menu: 1 Brand Specific price list close to minibar tray.
❏ Content: Up to hotel discretion
❏ Mini refrigerator or minibar supplements: Always to be provided even if minibar is not filled. Not applicable to Serviced
Apartment Units.
❏ Water glasses: 2 hi-ball or 2 rocks/old-fashioned glasses. Glasses to be placed upright or upside down on
coaster/napkin or covered by glass covers.
❏ Bottle opener: 1 bottle opener, placed next to glasses. Optional for APAC if minibar is not filled.
❏ Wine glasses: Applicable if wine is added to minibar filling. 2 wine glasses to be placed upright or upside down on
coaster/napkin or covered by glass covers.
❏ Ice bucket: 1 ice bucket if ice machine is present on the floor. Optional for EU and APAC.
❏ Complimentary water: Complimentary water for Radisson Rewards members on the first night of the guest’s entire stay
to be placed either visible to the guest on a table or inside the minibar. Water is complimentary for all Club, Premium and VIP
members and for any guest enrolling in the program during their stay. Water is to be placed in all rooms and non-members or
guests who do not enroll in the program during the stay may be charged. The water may be offered in one of four ways:
1. Bottled water: 2 water bottles of minimum 330 ml. Each bottle to feature the Radisson Rewards branded complimentary
for members water bottle tag. If a hotel provides the water for free regardless of membership the 'complimentary water' tag is
to be used without the 'for members' specification.
2. Tetra Pack: 2 tetra pack water cartons of minimum 330 ml. Each tetra pack to feature the Radisson Rewards branding.
3. Tap water: 1 empty glass carafe of 50cl. The carafe to be locally sourced and to feature a localized message about the
cleanliness of the local tab water and closed off with a hygienic Radisson Rewards branded seal.

Mar 5, 2024
4. Filtered water: 1 filled glass water bottle of 50cl closed with a screw cap. The bottle to feature Radisson Rewards logo on
the front and a responsible business THINK logo on the back.
❏ Resorts: Additional standards, not applicable for non-resort properties:

❏ Pre-ordered customized mini refrigerator or minibar content: Customized minibar content from resort’s existing minibar
menu can be pre-ordered by guest prior to arrival (eg. via pre-arrival email) in all room types. Pre-ordered minibars must
not be refilled unless requested by guest during stay.

Mar 5, 2024
IV.VI COFFEE & TEA STATION

Not applicable to Serviced Apartment Units. Replaced with kitchen equipment. Upgraded coffee stations are mandatory from
Premium Rooms and above in EMEA and Deluxe Rooms and above in APAC. Upgraded coffee stations are also applicable
for Superior rooms when selected as experience differentiator. More details can be found in the Room Type Architecture &
Standards document.
❏ Coffee and tea station tray or drawer : 1 tray or drawer for upgraded coffee and tea stations.
❏ Coffee machine: 1 Brilliant Basics Nespresso machine. Not applicable for standard coffee & tea stations.
❏ Kettle: 1 kettle, free of limescale.
❏ Cups (mugs): 2 ceramic coffee cups (mugs).
❏ Spoons or stirs: 2 teaspoons or individually wrapped wood stir sticks.
❏ Sanitation: Cups, saucers (if added) and spoons should be cleaned daily with commercial-grade dishwasher and sanitizer.
Plastic wrappers placed on cups, saucers and spoons are not permitted.
❏ Napkins: 2 cocktail napkins.
❏ Content: To be fully replenished daily.

❏ Coffee for rooms without Nespresso machine: 4 individually packaged instant coffee packs. 2 regular and 2
decaf. APAC may replace decaf coffee by other coffee varieties as per market demand.
❏ Coffee for rooms with Nespresso machine: 6 coffee pods in display box. 2 regular, 2 espresso, 2 decaf. APAC may
replace espresso or decaf coffee by other coffee varieties as per market demand.
❏ Tea bags: 2 Breakfast tea envelopes and 2 envelopes selected from green/oolong/flavored/herbal infusion teas.
❏ Sugar: 6 types. 2 white, 2 brown and 2 sugar substitutes.
❏ Milk: 2 UHT milk portions liquid creamer tubs (powdered milk if UHT unavailable).
❏ Hot chocolate: 1 pack. Optional for APAC.

Mar 5, 2024
IV.VII VIP DETAIL

In addition to the pre-determined VIP detail recipients, additional VIP guests could be defined on a case-by-case basis at the
individual hotel’s discretion – e.g. based on revenue brought in and/or PR value. Examples are: Special occasions
(honeymoon, bride & groom for on-site wedding, anniversaries, birthdays, etc.), CEOs of international and national
companies, Bookers (groups, conferences, events), Celebrities, Politicians, Journalists, Travel writers, Social media
influencers, GMs and management committee of international and national companies, RHG Team Members.
❏ Radisson Rewards VIP set-up: To be provided to Radisson Rewards VIP members, Radisson Rewards VIP hotel
Owners.
❏ Radisson Rewards VIP welcome card for Radisson Rewards members with a personalized handwritten welcome note
signed by the General Manager.
❏ ”Feel the Locale” gift (chocolate, local beer etc.) with cloth, napkin, plate, cutlery set up according to single or double
occupancy and gift type.
❏ Optional: Personalized Branded Top 10 restaurants list
❏ Non-member VIP set-up: To be provided to long stays from 5 nights (except in resorts and serviced apartments) and in
room categories Junior Suite and above.
❏ Brand Specific branded VIP welcome card for non-members with a personalized handwritten welcome note signed by
the General Manager.
❏ ”Feel the Locale” gift (chocolate, local beer etc.) with cloth, napkin, plate, cutlery set up according to single or double
occupancy and gift type.
❏ Optional: Personalized Branded Top 10 restaurants list
❏ Feel the locale gift: Provide a treat or item that has a link to the local area that allows our guests to experience the locale.
The gift should be accompanied by an explanation of the link to the locale via the VIP welcome card, or via an additional
tag/print that tells the story. VIP gift to follow the following rules:
Do: Label any home-made VIP set-ups with all relevant allergen information.
Do: Deliver amenity set up according to day and time of check-in.
Do: Location of the set up should be clear and visible (coffee table, desk, etc.).
Do: Cover food items with appropriate china ware or cloche.
⊗ Do not: Use nuts to avoid any incidents with severe nut allergies.
⊗ Do not: Print brand logo or hotel logo directly on food items.
⊗ Do not: Serve quickly perishable items, such as smoothies, canapés, cut fruit.
⊗ Do not: Serve strong-smelling foods that disturb the welcome experience.
⊗ Do not: Use cling wrap, foil, cellophane or any other plastic packaging.
⊗ Do not: Use classical chinaware, that downgrades the gift.
⊗ Do not: Serve opened or half full bottles.

Mar 5, 2024
IV.VIII BATHROOM SET-UP

❏ Rain shower head: 1 Brilliant Basics rain shower head.
❏ Hand-held shower head: 1 separate Brilliant Basics hand-held shower head.
❏ Bath or shower screen: Shower curtains are not allowed.
❏ Magnifying mirror: 1 Brilliant Basics magnifying mirror per bathroom.
❏ Professional hairdryer: 1 Brilliant Basics hairdryer per room, placed in hairdryer bag. Hairdryer should be placed
in bathroom, on a shelf or hook. Local regulations may require the hairdryer to be placed outside the bathroom. In that case it
should be placed in the wardrobe.
❏ Tissue box: 1 per bathroom, placed in dispenser.
❏ Waste basket: 1 waste basket per bathroom.
❏ Two-ply toilet paper: Minimum 2 rolls, with triangle fold.

Mar 5, 2024
❏ Weighing scale: Optional. Mandatory, for Serviced Apartment Units only.
❏ Resorts: Additional standards, not applicable for non-resort properties:

❏ Additional towel / clothes rack: 1 placed in bathroom or on balcony.
❏ Housekeeping services: Toilet paper and tissue replenishment, twice a week, and after each departure.

Mar 5, 2024
IV.IX AMENITIES SET-UP

The roll-out time for dispensers will be the year 2024, with an implementation deadline for Q1 2025. Images displayed are the
new dispensers and amenities. Hotels are mandated to implement the new dispenser and amenity line when available in their
specific region.
❏ Amenity tray: 1 amenity tray if dispensers are not installed and in junior suites and above.
❏ Soap dish: 1 soap dish if dispensers are not installed.
❏ Shower amenities: Brand Specific branded shampoo, hair conditioner and body wash (shower gel) dispensers in
brackets. If dispensers are not installed, individual Brand Specific branded mini-bottles with shampoo, hair conditioner and
body wash (shower gel), placed on amenity tray.
❏ Sink amenities: Brand Specific branded hand wash and hand lotion (body lotion) dispensers in brackets. If dispensers are
not installed, 1 Brand Specific soap bar placed on soap dish and 1 Brand Specific branded body lotion, placed on amenity
tray.
❏ Dry amenities: Items on request may be placed in the room for operational efficiencies, local competition or guest
demand.
❏ Shower cap: 1 Brand Specific branded shower cap.
❏ Vanity kit: 1 Brand Specific branded vanity kit.

Mar 5, 2024
❏ Bathrooms with separate bath tubs: Additional standards:

❏ Bath tub amenities: Brand Specific branded shampoo, hair conditioner and body wash (shower gel) dispensers in
brackets, within reach of the bathtub. If brackets cannot be, or are not yet installed, individual Brand Specific branded
mini-bottles or loose dispensers with shampoo, hair conditioner and body wash (shower gel) to be placed within reach of
the bath tub.
❏ Junior suites and above: Additional standards:

❏ Make-up remover wipe: 1 Brand Specific branded make-up remover wipe. May be replaced by 2 Brilliant Basics face
towels. Currently under development.
❏ Hand lotion 1 Brand Specific branded hand lotion placed on or near amenity tray, if dispensers are not installed.
❏ Bath salts: 1 Brand Specific branded bath salts placed on amenity tray, if bathtub is present.
❏ Replenishment: Individual- and dry amenities to be replenished daily. Dispensers to be replenished as per SOP.
❏ Rad Family bathroom amenities: Applicable for hotels participating in the Rad Family program. A Rad Family branded
amenities pouch should be placed in room (on the bed) before arrival.
❏ Amenities pouch: 1 Rad Family branded amenity pouch.
❏ Shampoo: 1 Rad Family branded shampoo.
❏ Body wash: 1 Rad Family branded body wash.
❏ Body lotion: 1 Rad Family branded body lotion. Hotels in SA may substitute body lotion by branded or unbranded
conditioner.
❏ Sponge: Optional. 1 Rad Family branded sponge. Hotels in EERUT and APAC can use a branded or unbranded
sponge.
❏ Comb: Optional. 1 Rad Family branded comb. Hotels in EERUT and APAC can use a branded or unbranded comb.

Mar 5, 2024
V.X TERRY
Additional towels, bathrobes and slippers (1 per guest) should be provided for triple occupancy and family rooms. Bathrobes
and slippers are also applicable for Superior rooms when selected as experience differentiator. More details can be found in
the Room Type Architecture & Standards document.
❏ Bath towel: 2 Brilliant Basics bath towels per bathroom. For Serviced Apartment Units, 2 Brilliant Basics bath towels per
guest.
❏ Hand towel: 2 Brilliant Basics hand towels per bathroom. For Serviced Apartment Units, 2 Brilliant Basics hand towels per
guest.
❏ Face towels: Optional. 2 Brilliant Basics face towels per bathroom. For Serviced Apartment Units, 2 Brilliant Basics face
towels per guest.
❏ Bath mat: 1 Brilliant Basics bath mat per bathroom. 2 if there is as separate bath tub.
❏ Junior suites and above: Additional standards:

❏ Bathrobes: 2 Brilliant Basics bathrobes per room. Bathrobes can be placed in the bathroom or wardrobe. Not
applicable to Serviced Apartment Units
❏ Flip-flops/slippers: 2 Brilliant Basics flip-flops/slippers per room. Flip-flops/slippers can be placed in the bathroom or
wardrobe. For Serviced Apartments, to be placed in welcome hamper.
❏ Towel replacement sticker or hanger: 1 Brand Specific towel replacement sticker or hanger placed visible to guest in
bathroom.
❏ Rad Family bathroom terry: Optional. When the hotel is part of the Rad Family program Rad Family terry products can
be be placed in room (on the bed) before arrival.
❏ Branded flip flops and slippers: Optional. Rad Family branded flip flops/slippers. Hotels in EERUT and APAC may
provide unbranded flipflops/slippers that do not include non Rad Family characters or animations.
❏ Branded bathrobes and ponchos: Optional. Rad Family branded bathrobes/ponchos. Hotels in EERUT and APAC may
provide unbranded bathrobes/ponchos that do not include non Rad Family characters or animations.
❏ Housekeeping services: Terry change, twice a week, and after each departure.
❏ Laundry basket: 1 laundry basket per unit.

Mar 5, 2024
IV.CC CLEANLINESS AND CONDITION

❏ Guestroom cleanliness standards: all areas of the guest room area are clean.
❏ Doors/walls/baseboards/ceilings/mirrors/artwork are clean.
❏ Flooring/carpet are clean.
❏ Closet area/ironing board/iron/safe are clean.
❏ Case goods — dresser/nightstands/end coffee tables/desk/desk chair are clean.
❏ Refrigerator/microwave/minibar/coffee set-up/ice bucket/trays/accessories/waste basket are clean.
❏ Telephone/clock radio/television(s)/remote control/lamps/lighting/collateral are clean.
❏ Upholstered furniture (chairs/ottoman/sofa) are clean.
❏ Windows/window treatments/hvac/ventilation are clean.
❏ Headboard/bed/frame/mattress/boxspring/bedding/linens/pillow are clean.
❏ Guestroom condition standards: all areas of the guest room are in excellent condition.
❏ Doors/walls/baseboards/ceilings/mirrors/artwork are in excellent condition.
❏ Flooring/carpet are in excellent condition.
❏ Closet area/ironing board/iron/safe are in excellent condition.
❏ Case goods — dresser/nightstands/end coffee tables/desk/desk chair are in excellent condition.
❏ Refrigerator/microwave/minibar/coffee set-up/ice bucket/trays/accessories/waste basket are in excellent condition.
❏ Telephone/clock radio/television(s)/remote control/lamps/lighting/collateral are in excellent condition.
❏ Upholstered furniture (chairs/ottoman/sofa) are in excellent condition.
❏ Windows/window treatments/hvac/ventilation are in excellent condition.
❏ Headboard/bed/frame/mattress/boxspring/bedding/linens/pillow are in excellent condition.
❏ Guest bathroom cleanliness standards: all areas of the guest bathroom area are clean.
❏ Floor/ceiling/vents/exhaust fans are clean.
❏ doors/walls/mirrors/lighting/light fixtures are clean.
❏ sink/tap/counters/shelves are clean.
❏ toilet/towels/towel bars/hairdryer/amenity tray/waste paper basket/tissue holder are clean.
❏ bathtub/shower enclosure/fixtures/door are clean.
❏ Guest bathroom condition standards: all areas of the guest bathroom area are in excellent condition.
❏ Floor/ceiling/vents/exhaust fans are in excellent condition.
❏ Doors/walls/mirrors/lighting/light fixtures are in excellent condition.
❏ Sink/tap/counters/shelves are in excellent condition.
❏ Toilet/towels/towel bars/hairdryer/amenity tray/waste paper basket/tissue holder are in excellent condition.
❏ Bathtub/shower enclosure/fixtures/door are in excellent condition.

Mar 5, 2024

Feb 23, 2024
IV. GUEST ROOM - ADDITIONS SERVICED APARTMENT UNITS

This chapter is not applicable to regular hotel categories.
IV.I WELCOME HAMPER

❏ Welcome hamper: Welcome set-up for long stay guests, staying in Serviced Apartment Units. Welcome Hamper must be
placed in the apartment upon arrival. Welcome Hamper is not to be replenished during the guests stay.
❏ Welcome card: 1 Brand Specific branded or Radisson Rewards branded welcome card.
❏ Coffee, tea, milk and sugar: 2 of each per guest.
❏ Notebook: 1 Brand Specific branded notebook.
❏ Pen or pencil: 1 Brand Specific branded pen or pencil.
❏ Slippers/Flip flops: 1 Brand Specific branded pair of Slippers/Flip flops.
❏ Full set of Brand Specific branded amenities, containing: Shampoo, conditioner, shower gel, body lotion, hand cream,
soap bar, bath salts (in rooms with a bathtub), pillow spray, shaving kit, shower cap, sewing kit, vanity kit, comb, dental kit
and shoeshine. (Shampoo, conditioner, shower gel, body lotion, hand cream, soap bar not applicable if dispensers are
installed). Amenities placed in the bathroom or wardrobe as per general brand standards should not be placed in the
welcome hamper, only additional items. Number of bathroom amenities can be adjusted subject to room occupancy.
❏ Refillable water bottle: Applicable if water station are provided.
❏ Optional items: 1 Brand Specific branded or Radisson Rewards charger/adapter, Brand Specific branded Temptations
and/or Local city magazine (e.g. Time Out).
❏ Basic cleaning necessities: Sponge, dishwasher tablet and/ or liquid, cleaning cloth, tea towel etc. May also be placed
in the kitchen.
https://radissonhotels.hotelkit.net/handbook/show/article-4. Radisson - Guest Room - Additions Serviced Apartment Units 1 of 4

Feb 23, 2024
IV.II KITCHEN EQUIPMENT

❏ Fridge: Refrigerator with freezer section.
STUDIO: Minimum 120 liters
APARTMENTS: Minimum 290 liters
❏ Convection oven with integrated grill: Optional
❏ Microwave: To contain grill feature if no oven is present
❏ Induction hob: Minimum 2 electric or induction burners, no gas

STUDIO: Minimum 2 electric or induction burners, no gas
APARTMENTS: Minimum 4 electric or induction burners, no gas
❏ Extraction hood: Energy efficient
❏ Dishwasher: Mandatory for all units.
❏ Laundry machine: Combo washer/drier.

STUDIO: Combo washer/drier if space allows. If there is no space for a combo washer/drier in a studio laundry should be
offered as a service.
APARTMENTS: Mandatory.
❏ Ice: To be available for guests at all time, either via ice and water dispenser integrated into the refrigerator, or via an ice-
machine on each floor
❏ Espresso machine: 1
❏ Kettle: 1
❏ Toaster: 1
❏ Kitchen utensils:
❏ 1 Tea pot
❏ 1 Pepper mill or shaker
Feb 23, 2024
❏ 1 Salt mill or shaker

❏ 1 Bottle opener/cork screw
❏ 1 Wine cooler
❏ 1 Ice bucket
❏ 1 Ice tong
❏ 1 Hot pot mat
❏ Optional: 1 Kitchen paper towel holder
❏ Optional: 1 Tray
❏ Optional: 1 Fruit basket
❏ Optional: 1 Vase
❏ Cooking utensils
❏ 1 Knife block (holder) with full set of knives
❏ 1 Can opener
❏ 1 Grater
❏ 1 Kitchen scissors
❏ 2 Serving spoons (nylon)
❏ 1 Spatula (nylon)
❏ 1 Ladle (nylon)
❏ 1 Whisk (nylon)
❏ 1 Tongs (nylon)
❏ 1 Chopping board (preferable plastic due to hygiene)
❏ 1 Measuring jug
❏ Optional: 1 Garlic crusher
❏ Optional: 1 Potato peeler
❏ Optional: 1 Sieve
❏ Optional: 1 Salad bowl (23cm)
❏ Optional: 1 Mixing bowl
❏ Cutlery: 1 cutlery tray with cutlery proportional to room size. 2 of each for studios, 4 of each for 1 bedroom apartments and
6 of each for 2 bedroom apartments
❏ 2/4/6 Dessert spoons
❏ 2/4/6 Dessert forks
❏ 2/4/6 Dinner knifes
❏ 2/4/6 Dinner forks
❏ 2/4/6 Soup spoons
❏ 2/4/6 Teaspoons and/or Espresso spoons
❏ 2/4/6 Chopsticks for APAC only.
❏ Pots & Pans:

❏ 1 Frying pan 28cm (nonstick)
❏ 3 Pot/Sauce pans with lid 14, 18, 22 cm
❏ In case of oven:
❏ 1 Baking sheet
❏ 1 Roasting tray
❏ 2 Oven gloves
❏ 1 Oven dish
❏ 1 Cast-iron cocotte
❏ Dinner wares: Proportional to room size. 2 of each for studios, 4 of each for 1 bedroom apartments and 6 of each for 2
bedroom apartments.
❏ 2/4/6 Hi-ball glasses
❏ 2/4/6 Wine glasses
❏ 2/4/6 Champagne flutes, Available upon request.
❏ 2/4/6 Mugs
❏ 2/4/6 Cereal/soup bowls
❏ 2/4/6 Dinner plates
❏ 2/4/6 Side plates
❏ 2/4/6 Oval large platters
❏ 2/4/6 Placemats
❏ Cleaning & waste management:

❏ Dustpan and brush
❏ Large covered waste bin (recycle option dependent on country)
Feb 23, 2024
❏ Fire, life safety:

❏ 2Kg fire extinguisher

Feb 23, 2024
V. COMMON AREAS
V.I CASUAL WORKSPACE

❏ Communal table: 1 communal table with electric sockets available for guests to use. A communal table is a table that can
seat multiple individual guests or groups of guests at the same time. Tables can be high or low tables and can be placed in
any area that is accessible to all guests.
❏ Casual workspace device: Optional. Small form factor PC with screen, cabled mouse and keyboard
❏ Ethernet cable: Optional.
❏ Printer: Optional. Enable guests to print documents from their own device and from the casual workspace device via
cable, Bluetooth or Wi-Fi connection to printer.
❏ Newspapers, magazines and table books: Optional.
https://radissonhotels.hotelkit.net/handbook/show/article-5. Radisson - Common Areas 1 of 5

Feb 23, 2024
V.II FITNESS
❏ Fitness space: Fitness space available for guest use free of charge.
❏ Opening hours: Open at least from 05:00am - 23:00pm. Opening hours must be clearly displayed at the entrance or in
the fitness space. Airport properties to keep fitness open 24/7.
❏ Fitness space access: Key card access is mandatory for unsupervised fitness spaces.
❏ Fitness equipment: To be supplied from an approved supplier
❏ Safety & Security Measures: To protect our guests from harm and protect the hotel from liabilities the following measures
are to be in place:
❏ Operational procedures and instructions: 1 for each piece of exercise equipment. Can be directly posted on the
machine, displayed via QR code or in a combined booklet.
❏ Disclaimers: 2 disclaimers must be posted:
1 Disclaimer in the fitness area and swimming pools, stating that guests exercise and use the equipment at their own risk
(''This facility is unmanned and all use is at the guest’s personal risk. Children under the age of 16 are not allowed to use
the premises without supervision by an adult person.'')
1 Disclaimer in the locker room regarding guest valuables (“Do not leave valuables in the lockers. The hotel assumes no
responsibility for guest belongings.”).
❏ CCTV Coverage: 24/7 recording: Live image on spot-monitor at reception desk/CCTV room to be in place where
possible.
❏ First aid kit: 1 first aid kit provided as per local legislation.
❏ Emergency telephone: 1 telephone with hotel's emergency hotline number prominently posted or auto-call or panic
alarm.
❏ Towel station: Clean hand towels must be available at the towel station. Towels need to be neatly folded.
❏ Dirty towel basket: 1 towel basket to deposit used towels.
❏ Water: Drinking water must be kept in or near the exercise room and follow RHG water guidelines.
❏ Equipment cleaning: Disinfectant wipes or spray and disposable paper towels for guest use.
Feb 23, 2024
❏ HD LCD TV: 1 TV with remote control. Audio to be turned off. Not Applicable if fitness equipment contains individual TVs.
❏ Wall clock: Optional.
❏ Weighing scale: Optional.

Feb 23, 2024
V.III PUBLIC RESTROOMS

❏ Sink amenities: Brand Specific branded hand wash dispenser in brackets.
❏ Hand drying options: 1 paper towel dispenser or electric hand dryer.
❏ Paper tissues: 1 paper tissue dispenser per restroom.
❏ Waste basket: 1 closed waste basket per restroom.
❏ Two-ply toilet paper: Minimum 2 rolls, with triangle fold.
❏ Sanitary disposal bin: 1 per female toilet with a pedal and internal masking flaps. Regular waste baskets are not
accepted.
❏ Baby changing facilities: Set-up following local legislation.

Feb 23, 2024
V.CC CLEANLINESS AND CONDITION

❏ Common areas cleanliness standards: All areas of the public restroom area are clean.
❏ Ceiling/lighting/light fixtures/heating/air conditioning/vents are clean.
❏ Doors/walls/mirrors are clean.
❏ Floors are clean.
❏ Toilets/urinals/partitions are clean.
❏ Vanity top/wash basins/taps/fixtures are clean.
❏ Dispensers/waste baskets/equipment/miscellaneous are clean.
❏ Common areas condition standards: All areas of the public restroom area are in good condition.
❏ Ceiling/lighting/light fixtures/heating/air conditioning/vents are in good condition.
❏ Doors/walls/mirrors are in good condition.
❏ Floors are in good condition.
❏ Toilets/urinals/partitions are in good condition.
❏ Vanity top/wash basins/taps/fixtures are in good condition.
❏ Dispensers/waste baskets/equipment/miscellaneous are in good condition.
❏ Common areas cleanliness standards: All areas of the fitness area are clean.
❏ Floors are clean.
❏ Walls/doors/ceiling/windows/treatments are clean.
❏ Furniture/equipment/decor items are clean.
❏ Common areas condition standards: All areas of the fitness area are in good condition.
❏ Floors are in good condition.
❏ Walls/doors/ceiling/windows/treatments are in good condition.
❏ Furniture/equipment/decor items are in good condition.

Mar 6, 2024
VI. HOTEL SERVICES

V.I GUEST SERVICES

❏ Location: The hotel is required to offer guest services at the front desk or at a separate satellite desk.
❏ Information: Team members must be knowledgeable of hotel services, places of worship, local attractions and local
restaurants.
❏ Complimentary products and services: All hotels should offer the following services free of charge to our guests.
❏ Complimentary luggage storage.
❏ Complimentary running routes map: Created in-house or via 3rd party provider.
❏ Complimentary restaurants list: Executed as per Brand Specific Restaurant Recommendation Guidelines. Resort
properties to replace the restaurant list by the Brand Specific branded top 10 activities flyer.
❏ Complimentary care items: Brand Specific branded amenities (shampoo, conditioner, body wash/shower gel, body
lotion, soap bar, shaving kit, shower cap, sewing kit, vanity kit, comb, dental kit, shoe shine) and locally sourced,
unbranded items (mouthwash, dental floss and female hygiene products). Not applicable for shampoo, conditioner, body
wash and soap if branded dispensers are implemented in the guest room bathrooms.
❏ Complimentary umbrella: Brand Specific branded. May be provided against a deposit.
❏ Complimentary chargers/adaptors: Radisson Rewards branded or Brand Specific branded may be provided against a
deposit.
❏ Rad Fit in-room fitness kit: Optional. To be implemented as per Rad Fit in-room fitness implementation deck, to be
released 2024.
❏ Wi-Fi: Complimentary Wi-Fi with 'Click to connect' page without a password.
❏ Wi-Fi Landing Page screen: Radisson Rewards branded page to be used as background for the Free Wi-Fi ‘Click to
connect’ page.
https://radissonhotels.hotelkit.net/handbook/show/article-6. Radisson - Hotel Services 1 of 8

Mar 6, 2024
❏ Partnership services: e.g. moving companies, hairdressers, personal trainers, car & bike rental companies, grocery
service etc.)

Mar 6, 2024
V.II LAUNDRY SERVICES

❏ Guest laundry service: Offered 7 days a week from 08:00 to 20:00. Same day service optionally to be available Monday
through Friday. Specifications on collection, returns and, washing and drying to be indicated on Brand Specific branded
Laundry, Dry Cleaning and Ironing Express Form.
❏ Express Laundry service: Optional for APAC. Not allowed for EMEA. Laundry option for guests, excluding dry cleaning.
If chosen laundry will be returned fresh and clean within 3 hours. Operating hours stipulated on Brand Specific branded
Laundry, Dry Cleaning and Ironing Express Form.
❏ Laundry operating procedure: Applicable to all laundry services.

❏ When called for laundry service, the team member confirms that the guest filled-in the laundry form and the convenient
pick-up time.
❏ When a laundry service is requested, the guest will be asked how the clothes should be delivered, folded or hung.
❏ Upon picking up the items, the team member greets guest by name, ensures the form is completed, confirms the return
time to the guest and offers additional help.
❏ Items are returned before the stated time, laundered/dry cleaned and pressed according to guest’s instructions.
Personal items left in pockets are returned in a sealed envelope.
❏ Upon delivery, the guest is notified of any damage or an irreparable stain.
❏ Upon delivery, if guest is not present, laundry is left in a visible place. If a ‘Do Not Disturb’ sign/door hanger is present,
team member leaves a card inviting the guest to call back for delivery.

Mar 6, 2024
V.III ROOM SERVICE AND CALL & COLLECT

Optional for Serviced Apartments with in-house restaurant.
❏ Call & Collect service: Hotels must have either Call & Collect or Room Service in place. Guest orders over the phone and
collects from a defined pick-up point. Hotels can choose to list an additional charge to allow for room delivery.
❏ Food order method to follow: Ordering method to follow Call & Collect Service Flow in appropriate Brand Specific tone
of voice, or digitally via dedicated app.
❏ Call & Collect availability: Selected service hours.
❏ Call & Collect menu: 1 Brand Specific branded Call & Collect menu available digitally (App, QR, TV) or printed.
❏ Food collection point: Dedicated collection point (e.g.: bar counter).
❏ Pick-up point sign: 1 Brand Specific branded pick-up point sign.
❏ Presentation: Order to be placed in eco friendly packaging and placed in a brown paper bag or equivalent for guest
pick-up. Only if requested to deliver to the room, team members can opt to deliver the order using a tray or trolley.
❏ Room service: Hotels must have either Call & Collect or Room Service in place. Guest orders over the phone and awaits
delivery in room. Hotels can choose to list an additional charge to allow for room delivery.
❏ Room Service availability: 24/7 with limited night menu options. Availability to be indicated on room service menu.
❏ 24/7 Room service menu: 1 Brand Specific branded room service menu, available digitally (App, QR, TV) or printed.
❏ Service: Room Service follows room service, service flow.
❏ Delivery time: Orders to be delivered to the room within 30 minutes of guest placing order.
❏ Breakfast room service: Optional. In-room breakfast order through breakfast menu door hanger or room service
menu. The hanger is collected only after 02:00am.
❏ Door hanger: 1 Brand Specific branded Breakfast room service door hanger.
❏ Room service tray:

❏ Tray removal card: 1 Brand Specific branded tray removal card to be placed on the tray/trolley.
❏ Delivery method: All orders to be delivered on a tray or trolley.
❏ Room service menu items: Below dishes are recommended. Hotels to adapt the dishes as per their F&B offering, local
market requirements and guest mix.
❏ BREAKFAST ITEMS:
1 breadbasket with; 2 type of bread rolls, 1 croissant, 1 chocolate-based pastry Seasonal jam, honey, butter
Mar 6, 2024
1 Avocado sourdough toast with add on smoked salmon/poached eggs. In APAC, avocado toast may be replaced with
another hot breakfast item
1 Oat based dish e.g., Granola with greek yoghurt or dairy free yoghurt and berries
1 eggs any style
❏ FRESH & FIT:

1 vegetarian/ plant based salad/bowl/soup
1 poultry based salad/bowl
1 fish/ seafood based salad/bowl
❏ PIZZA & BURGERS:

1 Vegetarian pizza margherita
1 Meat based pizza, eg. Pizza salame
1 Cheeseburger with fries/salad
1 Vegetarian burger with fries/ salad
❏ PLATES:
1 type of local meat board with condiments (in APAC, this may be replaced with a meat dish)
1 vegetarian based dish
1 Pasta dish
1 vegetarian salad with add on protein option

Mar 6, 2024
❏ SIDES (ALL VEGETARIAN):

1 fries
1 green salad
❏ SWEETS:
1 Chocolate based
1 Fruit based

Mar 6, 2024
VI.IV TURN DOWN SERVICE

❏ Turn down service: Optional. In Junior Suites and above. For APAC Business class rooms and above. Not applicable to
Serviced Apartment Units. To be completed by 21:00 or as determined to be appropriate timing based on local markets. If a
guest checks in after 21:00, turn down service to be offered to the guest upon check-in.
❏ Breakfast hanger: In-room breakfast door hanger is placed on the bed.
❏ Housekeeping services: Physical room changes to be completed.

❏ Folding down the bed.
❏ Emptying waste basket.
❏ Turning on bedside light.
❏ Closing curtains.
❏ Replacing bathroom terry, if used and placed on floor.
❏ Replacing amenities, if used.
❏ Tidying up room.

Mar 6, 2024
VI.V ADDITIONAL RESORT SERVICES AND PRODUCTS

These services are only applicable to resort properties.
❏ Rad Family program: Resorts properties to be part of Rad Family program. Implementation deadline 2025.
❏ Changing and shower facilities: Property to provide access to changing and shower facilities free of charge, in public
areas or guest rooms, for guests to use prior to check-in time or after check-out, on the day of arrival or departure.
❏ Empty luggage storage: Property to offer empty luggage storage free of charge during guest stay.
❏ Complimentary sports laundry service: Available for guests staying 3 or more nights. 2 sports gear items per guest
every 3 days. Service is limited to sports gear only (sports t-shirt, sport shorts, tennis skirt, yoga pants, sports bra) and
excludes regular clothing and swimwear (socks, underwear, trousers, jeans, dresses, shirts, varsity jackets, blazers,
polos, bikini etc.).
❏ Laundry form: 1 Brand Specific branded complimentary sports laundry form to be handed to the guest upon check-in or
placed in the fitness area.
❏ Same-day end of stay laundry service: Same-day laundry service priced per bag to be available to guests on the day
before check-out. Maximum number of items and price per bag are at resort discretion.
❏ Pre-blocked Do not Disturb (DND) time: Guests to be able to request pre-blocked Do Not Disturb times for the duration
of their stay. Housekeeping teams to service the room outside of these hours.
❏ Complimentary toy and game loan: Game loan in common areas and to include at least 1 of the below e.g. for each age
group (lower age groups not applicable for adult only resorts):
2 – 4 years old: constructions toys, puzzles, manipulatives, bubbles, etc.
5 – 8 years old: puzzles, art supplies, board games, etc.
9 years old and above (including adults): cards, board and table games, quiz games, dominos, etc
❏ Bicycle loan services: Bicycle loan services to be managed in-house or provided by a third party. This service is subject
to destination feasibility.
❏ Picnic service: Pre-ordered filled unbranded picnic baskets to be available to order. Content and pricing is at resort
discretion. Resorts must be able to recommend picnic locations (on- or off-site).
❏ Additional services for mountain resorts:

❏ Equipment storage: Complimentary storage room for e.g. ski/snowboards etc.
❏ Changing rooms: Complimentary changing room to take of wet e.g. clothes/ski/snowboard shoes etc.
❏ Firepit or fireplace: Outside firepit or fireplace
❏ Additional services for golf resorts:

❏ Equipment storage: Complimentary storage room for golf clubs.
❏ Equipment rental: Rental or rental recommendations to be available.

Feb 28, 2024
VII. BREAKFAST SET-UP

VII.I BREAKFAST TO GO
Not applicable for hotels >80% Serviced Apartment Units.
❏ Pre-ordered complimentary breakfast box: Pre-ordered complimentary breakfast boxes or bags to be available to order
as a replacement for breakfast for guests departing early or leaving on daily excursions. To be offered at least at select
service hours prior to breakfast buffet opening. Hotels can choose to have the breakfast box service available all day / on
special request. Early breakfast box is an add-on chargeable offering for non-breakfast inclusive guests. Breakfast inclusive
guests are not to be charged for this offer. There are posters available on BAT for promotional purposes, and the breakfast
box is included in the breakfast door hanger.
❏ Whole fruit: 1 type.
❏ Natural Yogurt: 1 type, dairy-free option to be available.
❏ Viennoserie, pastry or sandwich: 1 type, vegetarian and gluten free option to be available.
❏ Drink: 1 type, water or fruit juice, not from concentrate.
❏ Granola or energy bar: 1 type.
❏ Complimentary breakfast to go: Optional. Hotels to offer a counter with a limited breakfast offering. Recommended for
airport properties. Not applicable to resort properties.
❏ Breakfast to go counter: set-up no later than 05.00am and until opening of breakfast. Visible to the guest upon exiting
the property.
❏ Complimentary breakfast to go sign: 1 Brand Specific branded complimentary breakfast to go sign.
❏ Espresso coffee machine and corresponding capsules/pods: Minimum 1 machine and 6 capsules/pods.
❏ Hot water: 1 coffee machine with built in hot water dispenser or 1 thermos.
❏ Selection of sealed teabags: 4 types. Hotels to select from breakfast/green/oolong/flavored/herbal infusion teas.
❏ Recycled takeaway cups for coffee and tea, lids, sleeves and stirrers: disposable non-plastic cups.
❏ Napkins: Cocktail size
❏ Fresh cold milk: 1 jug (minimum 0.25 liters).
❏ Sugar: White, brown and sweetener.
❏ Sliced lemon: In a bowl, with tongs.
❏ Fruits: 1 type of whole fruit, number proportionate to hotel size. Fruits to be clear of blemishes.
❏ Energy bar, wrapped and displayed in basket: Minimum 6 pieces. From premium brand.
https://radissonhotels.hotelkit.net/handbook/show/article-7. Radisson - Breakfast set-up 1 of 5

Feb 28, 2024
VII.II SERVICE
❏ Breakfast opening hours: Breakfast opening hours to be displayed on guest serviced directory.
❏ Breakfast opening hours weekdays: Breakfast to be open for a minimum of 3 hours. Resort properties to have breakfast
open for a minimum of 4 hours.
❏ Breakfast opening hours weekends/public holidays: Breakfast to be open for a minimum of 4 hours. Breakfast to be
open until at least 11:00
❏ Smoking: Breakfast is non-smoking. Outdoor seating may have allocated smoking area if local regulation allows
❏ High-chairs: High-chair for children to be available at the breakfast area proportioned to the guest mix.
❏ Children place mat: All children to be provided with a Rad Family place mat, regardless of hotel membership to the Rad
Family program.
❏ Breakfast service flow: Guest welcome follows breakfast service flow.
❏ Coffee & tea service: Coffee and tea to be served at the table. During peak hours guests may be informed and redirected
to the coffee and tea station.

Feb 28, 2024
VII.III RAD FAMILY BREAKFAST

Mandatory for hotels participating in the Rad Family program and mandatory for resort properties. For more information and
imagery refer to the Rad Family Guidelines.
❏ Rad Family Breakfast Buffet: Only applicable for hotels participating in the Rad Family program when minimum levels of
child occupancy are met: Minimum 15 children at resort property; Minimum 30 children at non-resort property. The Listed
standards are the minimum requirements for Rad Family
breakfast. Hotels are allowed to increase the food offering quantity and variety with no penalization.
❏ Rad Family breakfast presentation: To be presented on a low surface level, easy for young children to reach. Can be
presented as part of the main buffet (if this is low enough for children to access) or a separate section.
❏ Rad Family breakfast signage: Kids Breakfast Corner signage should be clearly displayed.
❏ Cut fruits: 2 types. Seasonal.
❏ Cereals: 2 types. Single portion mono-packaged or bulk dispenser.
❏ Milk: 1 type.
❏ Hand held: 1 type.
❏ Hot dish: 1 type.
❏ Yogurt: 2 types. Single portion mono-packaged or bulk.
❏ Rad Family Breakfast table set-up: Children should be provided with the following items at breakfast:
❏ Place mat: 1 Rad Family Branded place mat.
❏ Crayons: Ensure crayons are available for children to color in the place mat.
❏ Kids menu: 1 Rad Family Branded kids menu.
❏ Child appropriate dinnerware: Cutlery, bowls & plates and cups.
EU, MEA: Rad Family branded
EERUT, APAC: Rad Family branded or unbranded. Rad Family color palette and visual identity are encouraged.
If unbranded, dinnerware items should be colorful where possible but to not include any additional (i.e. non Rad
Family) characters or animations.
❏ Bibs: Available upon request.

Feb 28, 2024
VII.IV TABLE SET-UP

❏ Cutlery: Fork, knife, spoon placed on top or inside a cloth napkin. Chop sticks are allowed for APAC to be placed on
napkin or holder.
❏ Salt & pepper: 1 cruet set per table.
❏ Sugar: 3 types. Brown sugar, white sugar and sweetener. Either cubes with a sugar tong, or sachets. Can be delivered
with drinks upon ordering if not placed on the table.
❏ Set-up: Tables should be completely set-up before guest is seated.
❏ Place mats: A table place mat is only to be used when tables have a glass surface or when tables have minor noticeable
damages, and cannot be replaced instantly.
❏ Cloths: Table cloths, table runners and damaged linen are not allowed . MEA may use high-quality table cloths.

Feb 28, 2024
VII.V BUFFET FOOD SAFETY AND SIGNAGE

❏ Buffet labels: All non-obvious items and allergen related items on the buffet to be labelled with printed buffet card.
❏ Language: Labels can be printed in dual language.
❏ Color: Durable white cards with black text or black cards with white text.
❏ Font: Brand font mentioned in Brand Specific Brand Guidelines (Arial may be used if brand font is not available).
❏ Design: No brand/hotel/outlet logos or background graphics.
❏ Icons: Allergens to be presented using brand-approved allergen icons.
❏ Size: Cards to be of credit card size (86x54mm).
❏ Ingredients: Main ingredients may be listed for clarity.
❏ Allergen poster: 1 Brand Specific branded allergen poster to be presented on the buffet.
❏ Breakfast storytelling poster: Minimum 2 Brand Specific branded breakfast storytelling posters to explain the local
products (e.g. Basque burnt cheesecake or pan con tomate for Spain, caviar spread for Sweden etc.).
❏ Food and drinks temperature: Cold food items (dairy, cold meat products) should be held at cold temperature on the
buffet (below 4°C/40°F or as per local HACCP regulations). The hot food items to be held at or above 60°C (140°F)
throughout the breakfast service.

Mar 5, 2024
VII. GLOBAL BREAKFAST OFFERING

Not applicable for Serviced Apartment Properties >80% Serviced Apartment Units and South Asia properties.
The quantities mentioned are our minimum breakfast offering. Based on local preferences and guest requirements
you can always add more options for guests.
VIIA.I BAKERY, JAMES AND SPREADS

Bakery section should be representative of the location (where applicable) showcasing local pastries, breads and viennoiserie
and/or local produce, and should be procured locally.
❏ Bread:
❏ Local Bread: 1 type. For resort properties, 2 types.
❏ Sourdough loaf or local equivalent: 1 type. For resort properties, 2 types.
❏ Brown cereal loaf or local equivalent: 1 type.
❏ Sliced square bread: 2 types. Not applicable for hotels <140 keys. Bread toaster is to be placed in close vicinity to the
sliced bread.
❏ Viennoiserie: 4 types. For APAC, 3 types. Forms of pastries excluding things such as cakes, muffins and breads. High
quality linen can be placed under the viennoiserie to avoid crumbing on the buffet.
❏ Cakes:
❏ Vegan cake: 1 type. Resort properties to rotate twice a week. Optional for APAC.
❏ Sweet cake: 1 type. For resort properties, 2 types - to rotate twice a week. Optional for APAC.
❏ Bite-size pastries and cakes: Optional. Mandatory, for resort properties, 1 type. e.g. mini eclair, mini brownie, mini fruit
tarts. Resort properties to rotate twice a week.
https://radissonhotels.hotelkit.net/handbook/show/article-7a. Radisson - Global Breakfast Offering 1 of 10
Mar 5, 2024
❏ Sweet spreads: Can be bought in bulk and presented in jars. Chocolate spread can be in original packaging.
❏ Jam and/or marmalade: 1 types. For resort properties, 4 types.
❏ Soft honey: 1 type.
❏ Chocolate spread: For resort properties only, 1 type.

Mar 5, 2024
VIIA.II DAIRY
❏ Yogurts: Not to be pre-flavored. For APAC, pre-flavored individually packed yogurts are allowed. Based on market
demand sugar-free fruit compote/berries can be placed next to the yogurts.
❏ Natural yogurt: 1 type.
❏ Milk: Milk should not be in original packaging. All milk labels to be attached to the carafe / jug in order to avoid any
mislabeling / mix-up.
❏ Full fat milk: 1 type.
❏ Semi-skimmed milk: 1 type.
❏ Buttermilk: 1 type. Optional for APAC.
❏ Cheese: Food-safe brown paper may be placed under the cheese for operational ease and quick replenishment. Choose
locally produced cheese (where applicable) to showcase your area/regions specialty & produce. Consider placing more
cheese types on the buffet based on market demand.
❏ Whole Cheese: 2 types. For resort properties, 3 types. Part of the whole cheese should be pre-sliced and displayed.
❏ Soft or cream cheese: 1 type.
❏ Sliced cheese: Optional. Mandatory, for resort properties, 1 type. Cheese to be presented folded where possible.
❏ Butters: Food-safe brown paper may be placed under the butter for operational ease and quick replenishment. Butters
may be pre-portioned.
❏ Butter: presented in bulk.
❏ Margarine: presented in bulk. Optional for APAC.

Mar 5, 2024

Mar 5, 2024
VIIA.III CEREALS, SEEDS, NUTS AND FRUITS

❏ Cereals:
❏ Sugar-free muesli or granola: 1 type.
❏ Bran cereal (any variety): 1 type.
❏ Other cereal (any variety): 1 type.
❏ Nuts and/or seeds: Service cutlery to be used as per shape and size of the nuts and/or seeds.
❏ Nuts and seeds: 3 types. For resort properties, 6 types.
❏ Fruits: Fruits selection to consider seasonality, local produce and color contrast.
❏ Dried fruits: 2 types. For resort properties, 5 types. Service cutlery to be used as per shape and size of the dried fruits.
❏ Freshly sliced fruit: 3 types without peel. For resort properties, 4 types. Cut fruits to be sliced keeping service
functionality in mind and presented neatly. Fruits with high water content to be presented in a platter with raised edges or
similar.
❏ Whole fruit: 2 types. For resort properties, 4 types. To include banana. All fruits to be presented separate in close
vicinity.
❏ Sugar-free fruit compote: 1 type.

Mar 5, 2024
VIIA.IV COLD CUTS, FISH, VEGETABLES AND CONDIMENTS

Choose locally produced items (where applicable) to showcase your area/regions specialty & produce.
❏ Cold cuts: Cold cuts to be presented folded where possible. Food-safe brown paper may be placed under the cold cuts for
operational ease and quick replenishment. Minimum 1 type not to be pork based.
❏ Cured sliced meats: 2 types. For resort properties, 3 types.
❏ Fish: High quality hot or cold smoked salmon: Optional, 1 type. For African hotels, high quality smoked fish may replace
the salmon. Quality to be approved by CSO F&B.
❏ Vegetables:
❏ Cut tomato: 1 type
❏ Cut Cucumber: 1 type
❏ Other cut fresh vegetable: For resort properties only, 1 type.
❏ Cured or pickled vegetables: 1 type. For resort properties, 3 types. Optional for APAC.
❏ Condiments: to be presented in original packaging.

❏ Extra virgin olive oil: 1 type.
❏ Avocado oil or other ‘healthy’ equivalent: 1 type.
❏ Market-relevant sauces or dressing: 2 types.
❏ High quality mustard: 1 type. For resort properties, 2 types. Optional for APAC.

Mar 5, 2024
VIIA.V HOT FOOD

❏ Hot items hotel properties: Hotels to display 4 hot items. APAC properties can substitute one option with rice or noodle.
Hot food service cutlery to be placed on a dedicated spoon rest. No plates or saucers to be used.
❏ Bacon: 1 type. To be pork, beef or turkey.
❏ Vegetable dish: 1 type.
❏ Scrambled eggs: 1 type. Presented well, not congealed or dry
❏ Boiled eggs: 1 type. Hotels offering organic/local/free-range eggs can place the Brand Specific branded organic eggs
poster next to the eggs on the buffet.
❏ Hot items resort properties: Hotels to display 6 hot items. Hot food service cutlery to be placed on a dedicated spoon
rest. No plates or saucers to be used.
❏ Bacon: 1 type. To be pork, beef or turkey.
❏ Scrambled eggs: 1 type. Presented well, not congealed or dry
❏ Potato dish: 1 type. To rotate twice a week.
❏ Local hot dishes: 1 types. To rotate twice a week.

Mar 5, 2024
VIIA.VI ALLERGEN ALTERNATIVES

❏ Allergen alternatives: Based on market demand and operational needs, allergen alternatives are to be placed in a
specific buffet section, or to be made available on request.
❏ Allergen alternatives poster: 1 Brand Specific branded alternatives allergen poster to be presented on the allergen
alternatives section, if allergen alternatives are placed on the buffet.
❏ Allergen alternatives on request poster: Brand Specific branded alternatives on request poster to be placed in bread
and/or dairy section where allergen alternatives are not placed on the buffet.
❏ Toaster: A dedicated bread toaster to be placed next to the gluten-free bread when on the buffet.
❏ Gluten-free alternatives: Items available on request or placed on the buffet to include the following items:
❏ Gluten-free cake: 1 type. For resort properties, 2 types.
❏ Gluten-free bread: 1 type. Optional in APAC.
❏ Gluten-free cookie: 1 type. Optional in APAC.
❏ Gluten-free crackers: Optional.
❏ Lactose-free alternatives: Lactose-free and plant based milk and yogurt can be on request, or placed in the dairy section,
or separately in the allergen alternatives section. They should be held at a cold temperature (below 5°C /41°F) or as per local
HACCP regulations. Following items to be available:
❏ Lactose-free or plant based milk: 1 type. For resort properties, 2 types. Milk not to be in original packaging. All milk
labels to be attached to the carafe / jug.
❏ Lactose-free or plant based yogurt: 1 type. Optional for APAC. If dairy-free/plant based yogurt cannot be sourced in
bulk portions, mono-packaged single portion alternative can be used.

Mar 5, 2024
VIIA.VII DRINKS
❏ Juices:
❏ Fresh squeezed orange juice: 1 type. Orange juice may be pasteurized. Orange juice not to be from concentrate.
❏ Vegetable juice: 1 type. For resort properties, 2 types. A juicer may be placed on buffet as replacement to vegetable
juice.
❏ Other juices: 2 types.
❏ Water: Provided as per water hierarchy.

❏ Infused water: 1 type
❏ Still water: 1 type. Bottled or filtered.
❏ Sparkling water: 1 type. Optional for APAC.
❏ Memorable Moment Radisson Fresh: Radisson Memorable Moment is implemented and executed according to
Radisson Fresh implementation guide.
❏ Memorable Moment smoothie stop poster: 1 Brand Specific branded Radisson Fresh collateral.
❏ Juice: Only fruit, vegetables, herbs and spices. To be kept at a cold temperature (below 5°C /41°F) or as per local
HACCP regulations. Can be poured from jug, dispenser or served in individual bottles.

Mar 5, 2024
VIIA.VIII COFFEE AND TEA STATION

❏ Coffee & Tea Machine: Client-facing automatic, fast-serve bean-to-cup coffee machines with hot water provision for tea to
be placed on buffet.
❏ Coffee: 4 types available on the same machine (espresso, espresso-based drink, decaf, Americano). Decaf coffee may
be available through coffee thermos, if not available on the coffee machine. Additional freshly brewed coffee may also be
available through coffee thermos.
❏ Teabags: 3 types.
❏ Lemon slices: 1 type.
❏ Coffee & tea cookies/biscuits: 1 type. Cookies/biscuits not to be individually packaged.
❏ Condiment holder: 3 types of sugar. Brown sugar cubes, white sugar cubes and sweetener with sugar tongs.
❏ Take-away: Recyclable take-away coffee and tea cups (Think Planet branded or non-branded), lids, sleeves and
stirrers to be available on the coffee station.

Mar 6, 2024
VIIB. SOUTH ASIA BREAKFAST OFFERING

South Asia properties are to apply the breakfast standards presented in this chapter and replaces the global breakfast
chapter.
VIIB.I BAKERY, JAMES AND SPREADS

❏ Bread:
❏ White loaf: 1 type. E.g. Baguette, Pao etc.
❏ Brown cereal loaf or local equivalent: 1 type. E.g Multigrain, rye, ragi, oat loaf.
❏ Sliced square bread: 2 types. Bread toaster is to be placed in close vicinity to the sliced bread.
❏ Viennoiserie: Forms of pastries excluding things such as cakes, muffins and breads. High quality linen can be placed
under the viennoiserie to avoid crumbing on the buffet.
❏ Croissant: 1 type.
❏ Other types of viennoiserie: 2 types.
❏ Cakes:
❏ Vegan cake: Optional. 1 type. E.g. vegan banana cake.
❏ Sweet cake: Optional. 1 type. E.g. coffee cake.
❏ Bite-size pastries and cakes: Optional, 1 type. e.g. mini eclair, mini brownie, mini fruit tarts. For resort properties, 2 types.
❏ Sweet spreads: Can be bought in bulk and presented in jars. Chocolate spread can be in original packaging.
❏ Jam and/or marmalade: 3 types. For resort properties, 4 types.
❏ Soft honey: 1 type.
❏ Chocolate spread: Optional, 1 type.
https://radissonhotels.hotelkit.net/handbook/show/article-7b. Radisson - South Asia Breakfast Offering 1 of 10

Mar 6, 2024
VIIB.II DAIRY
❏ Yogurts: Pre-flavored individually packed yogurts are allowed. Based on market demand sugar-free fruit compote/berries
can be placed next to the yogurts.
❏ Natural yogurt: 1 type.
❏ Greek yogurt: Optional. 1 type.
❏ Milk: Milk should not be in original packaging. All milk labels to be attached to the carafe / jug in order to avoid any
mislabeling / mix-up.
❏ Full fat milk: 1 type.
❏ Low Fat/Skimmed/Semi-skimmed milk: 1 type.
❏ Lassi/Chaas: 1 type.
❏ Curd rice/Dhokla/Khandvi: 1 type.
❏ Whole Cheese: Optional, 1 type. Part of the whole cheese should be pre-sliced and displayed.
❏ Soft or cream cheese: 1 type. e.g. cottage cheese, feta cheese.
❏ Sliced cheese: 1 type. Cheese to be presented folded where possible.
❏ Butter: 1 type. Single portion or presented in bulk.

Mar 6, 2024
VIIB.III CEREALS, SEEDS, NUTS AND FRUITS

❏ Cereals:
❏ Millet based cereal: 1 type. e.g. Ragi flakes.
❏ Bran cereal (any variety): 1 type.
❏ Other cereal (any variety): 2 types.
❏ Nuts and seeds: 2 types.
❏ Dried fruits: 2 types. Service cutlery to be used as per shape and size of the dried fruits.
❏ Freshly sliced fruit: 3 types with or without peel. Cut fruits to be sliced keeping service functionality in mind and
presented neatly. Fruits with high water content to be presented in a platter with raised edges or similar.
❏ Whole fruit: 2 types. To include banana. All fruits to be presented separate in close vicinity.

Mar 6, 2024
VIIB.IV COLD CUTS, FISH, VEGETABLES AND CONDIMENTS

operational ease and quick replenishment. In ALL-VEG properties or in locations due to cultural sentiments, sliced meats can
be replaced with vegetarian terrines, meat alternate products or mock-meat. Minimum 1 type to be non-pork.
❏ Cured sliced meats: 1 type.
❏ Fish: High quality hot or cold smoked salmon: Optional. 1 type. For African hotels, high quality smoked fish may replace
❏ Vegetables:
❏ Cut tomato: 1 type
❏ Cut Cucumber: 1 type
❏ Cured or pickled vegetables: 2 types.
❏ Condiments: to be presented in original packaging.

❏ Extra virgin olive oil: 1 type.
❏ Avocado oil or other ‘healthy’ equivalent: 1 type.
❏ High quality mustard: Optional. 1 type.
❏ Market-relevant sauces or dressing: 2 types.

Mar 6, 2024
VIIB.V HOT FOOD

In ALL-VEG properties or in locations due to cultural sensitivities, meat items can be replaced with meat-alternate options,
cooked terrines or mock-meat. Hot food service cutlery to be placed on a dedicated spoon rest. No plates or saucers to be
used.
INTERNATIONAL
❏ Hot items hotel properties: Hotels to display 4 hot items.
❏ Bacon or sausage: 1 type. To be pork, beef or turkey.
❏ Starch or bean dish: 1 type.
❏ Fresh Egg preparation: Provided via live egg station or upon request. E.g. Omelets, scrambled, fried, poached.
❏ Condiments: 6 types. To include 1 type of chopped bacon/sausage/ham, 4 types of diced vegetables, 1 type of cheese.
INDIAN
❏ Non-Veg Preparation: 1 type. E.g. Haleem/ Nihari/Keema-Pao/Parsi Akuri/Bhurji.
❏ Regional Handheld Preparation: Optional, 1 type. E.g. Kachori/ Bread pakora/Samosa/ Bread Roll.
❏ Dessert: 1 type. Can be hot or cold presentation. E.g. Jalebi /Halwa/Payassam/ Kheer/Gulab Jamun.

Mar 6, 2024
NORTH INDIAN
❏ Folded Paratha: 1 type. E.g. Tikona Paratha.
❏ Poori/Bhatura/Khulcha: 1 type.
❏ Chole/Subz Bhaji/Aloo Bhaji: 1 type.
❏ Dish specific condiments: To be presented with the corresponding hot items.

❏ Chutneys: 2 types. To include mint.
❏ Pickled vegetables: 1 type.
❏ Live Preparation Stuffed Paratha: 2 types. To include Aloo Paratha. Preparation may be done on live station subject to
space availability, or prepared back of house and served to guest. Where not immediately visible on buffet, availability and
types of Live Preparation items must be listed clearly for a guest to view and order from the buffet area. Subject to staffing
capability, Live Preparation items should be served to the guest's table.
SOUTH INDIAN
❏ Steamed idli: 1 type.
Mar 6, 2024
❏ Rotational idli: Optional. E.g. Rawa, local specialty or flavoured.

❏ Sambar: 1 type.
❏ Poha/Pongal/Uppma: 2 types.
❏ Bonda/Wada: Optional, 1 type.
❏ Live Preparation Dosa or Uttapam: 1 type. Preparation may be done on live station subject to space availability, or
prepared back of house and served to guest. Where not immediately visible on buffet, availability and types of Live
Preparation items must be listed clearly for a guest to view and order from the buffet area. Subject to staffing capability, Live
Preparation items should be served to the guest's table.
❏ Chutney: 2 types. To include Coconut and Tomato.

Mar 6, 2024
VIIB.VI ALLERGEN ALTERNATIVES

❏ Allergen alternatives on request poster: Brand Specific branded alternatives on request poster to be placed in bread
and/or dairy section where allergen alternatives are not placed on the buffet.
❏ Gluten-free cake: 1 type.
❏ Gluten-free bread: Optional.
❏ Gluten-free crackers/cookie: 1 type, millet cookies.
❏ Lactose-free or plant based milk: 1 type. Milk not to be in original packaging. All milk labels to be attached to the carafe
/ jug.
❏ Lactose-free or plant based yogurt: Optional. 1 type. If dairy-free/plant based yogurt cannot be sourced in bulk
portions, mono-packaged single portion alternative can be used.

Mar 6, 2024
VIIB.VII DRINKS
❏ Juices:
❏ Fresh squeezed orange juice: 1 type. Orange juice may be pasteurized. Orange juice not to be from
concentrate. Fresh citrus juice can replace fresh orange juice when out of season (MAR to OCT).
❏ Vegetable juice: 1 type. A juicer may be placed on buffet as replacement to vegetable juice.
❏ Other juices: 1 type. The use of juice concentrates or flavored cordials are not allowed.

❏ Infused water: 1 type
❏ Sparkling water: Optional. 1 type.
❏ Memorable Moment Radisson Fresh: Radisson Memorable Moment is implemented and executed according
to Radisson Fresh implementation guide.
❏ Memorable Moment smoothie stop poster: 1 Brand Specific branded Radisson Fresh collateral.
❏ Juice: Only fruit, vegetables, herbs and spices. To be kept at a cold temperature (below 5°C /41°F) or as per local
HACCP regulations. Can be poured from jug, dispenser or served in individual bottles.

Mar 6, 2024
VIIB.VIII COFFEE AND TEA STATION

be placed on buffet. Hotels <140 keys may replace the coffee machine on the buffet with full coffee service done from the bar.
This decision should be done keeping in mind the breakfast optimal manning capacity and should not negatively impact the
guest experience.
❏ Teabags: 3 types. Loose leafs or tea bags.
❏ Cutting Chai: Optional, 1 type.
❏ Creamer/Milk: 1 type.
❏ Nashta/cookies: 1 type. E.g. Farsan, Rusk, Fann, Ata Biscuit.
❏ Take-away: Recyclable take-away coffee and tea cups (Think Planet branded or non-branded), lids, sleeves and
stirrers to be available on the coffee station.

Mar 5, 2024
VIIC. BREAKFAST >80% SERVICED APARTMENT UNITS

Properties with >80% Serviced Apartment Units are to apply the breakfast standards presented in this chapter and replace the
global breakfast offering.
VIIC.I BAKERY, JAMS AND SPREADS

❏ Bread:
❏ Sourdough loaf or local equivalent: 1 type.
❏ Sliced square bread: 1 type. Bread toaster is to be placed in close vicinity to the sliced bread.
❏ Viennoiserie: 3 types. Forms of pastries excluding things such as cakes, muffins and breads. High quality linen can be
placed under the viennoiserie to avoid crumbing on the buffet.
❏ Sweet spreads: Can be bought in bulk and presented in original packaging or in glass jars.
❏ Jam and/or marmalade: 2 types.
❏ Chocolate spread: 1 type.
https://radissonhotels.hotelkit.net/handbook/show/article-7c. Radisson - Breakfast >80% Serviced Apartment Units 1 of 9

Mar 5, 2024
VIIC.II DAIRY
❏ Yogurts: Based on market demand sugar-free fruit compote/berries can be placed next to the yogurts.
❏ Fruit yogurt: pre-flavored individually packed yogurts.
❏ Dairy based. Not to be pre-flavored. Bulk or mono-packaged. Optional for APAC.
❏ Milk: 1 type. Dairy based .e.g. full fat, semi-skimmed, skimmed. Milk should not be in original packaging. All milk labels to
be attached to the carafe / jug in order to avoid any mislabeling / mix-up.
❏ Whole Cheese: 1 type. Part of the whole cheese should be pre-sliced and displayed.
❏ Sliced cheese: Optional. Cheese to be presented folded where possible.
❏ Butter: presented in bulk.
❏ Margarine: presented in bulk. Optional for APAC.

Mar 5, 2024

Mar 5, 2024
VIIC.IV CEREALS, SEEDS, NUTS AND FRUITS

❏ Cereals:
❏ Sugar-free muesli or granola: 1 type.
❏ Other cereal (any variety): 2 types.
❏ Nuts and seeds: 2 types.
❏ Dried fruits: 2 types. Service cutlery to be used as per shape and size of the dried fruits.
❏ Freshly sliced fruit: 1 type without peel. Cut fruits to be sliced keeping service functionality in mind and presented
neatly. Fruits with high water content to be presented in a platter with raised edges or similar.
❏ Whole fruit: 3 types. To include banana. All fruits to be presented separate in close vicinity.

Mar 5, 2024
VIIC.V COLD CUTS, FISH, VEGETABLES AND CONDIMENTS

operational ease and quick replenishment. Minimum 1 type not to be pork based.
❏ Cured sliced meats: 2 types.
❏ Fish: High quality hot or cold smoked salmon: Optional. 1 type. For African hotels, high quality smoked fish may replace
❏ Condiments: 3 types. E.g. olive oil, mustard, ketchup. To be presented in original packaging.

Mar 5, 2024
VIIC.VI HOT FOOD

❏ Hot items: Hotels to display 1 hot item. Hot food service cutlery to be placed on a dedicated spoon rest. No plates or
saucers to be used.
❏ Boiled eggs: 1 type. Hotels offering organic/local/free-range eggs can place the branded organic eggs poster next to
the eggs on the buffet.

Mar 5, 2024
VIIC.VII ALLERGEN ALTERNATIVES

❏ Allergen alternatives on request poster: Brand Specific alternatives on request poster to be placed in bread and/or
dairy section where allergen alternatives are not placed on the buffet.
❏ Gluten-free bread: 1 type.
❏ Lactose-free or plant based milk: 1 type. Milk not to be in original packaging. All milk labels to be attached to the carafe
/ jug.
❏ Lactose-free or plant based yogurt: 1 type. If dairy-free/plant based yogurt cannot be sourced in bulk portions, mono-
packaged single portion alternative can be used.

Mar 5, 2024
VIIC.VIII DRINKS
❏ Juices:
❏ Fresh juices: 2 types. May be pasteurized, not to be from concentrate.

❏ Sparkling water: 1 type. Optional for APAC.

Mar 5, 2024
VIIC.IX COFFEE AND TEA STATION

be placed on buffet.
❏ Teabags: 2 types.

Feb 23, 2024
VIII. MEETING & EVENTS

When talking about various meeting spaces the following terminology is used:
- Meeting spaces include all forms of meeting rooms. Including but not limited to: Traditional meeting rooms, board rooms,
conference halls, auditoriums, ball rooms, others.
- Large M&E Hotels are defined by the Corporate M&E team based on capacity
VIII.I M&E WEB CONTENT STANDARDS

❏ Capacity Chart: Capacity chart with imagery per meeting room, boardroom, event space, etc.
❏ Property Contact Details: Telephone number and generic property specific M&E email address or hotel info email
address.
https://radissonhotels.hotelkit.net/handbook/show/article-8. Radisson - Meetings & Events 1 of 5

Feb 23, 2024
VIII.II MEETING SPACES PHYSICAL CHARACTERISTICS

❏ Black-out curtains: Where applicable.
❏ Dimmable light
❏ Individual climate control: Either operated by guest or by hotel team.
VIII.III MEETING SPACES EQUIPMENT STANDARDS

Radisson Meetings equipment should always be available for our guests to accommodate any ad hoc meeting requests.
Some equipment may be rented by the hotel through a third party vendor, and do not have to be at the property at all times.
This includes: Portable microphones and sound systems equivalent to the different room sizes.
❏ Digital meeting room signage: Applicable for hotels with 3 or more meeting spaces. Room signage should provide clear,
real-time information on room availability and occupants company name.
❏ Digital meeting room signage template: Radisson Meetings templates to be used.
❏ Power solution: To be integrated in tables or floor where possible. If portable, it must be hidden. For Auditorium to
be integrated into speaker table only.
❏ High quality display: 1 Brilliant Basics 55" TV screen in every meeting space. To be replaced with larger screen or
projector equivalent to the room size for larger meeting spaces. All screens to feature the Radisson Meetings or Brand
Specific branded welcome screen.
❏ Wireless presentation clicker: 1 Brilliant Basics wireless presentation clicker with laser pointer capability for projectors.
❏ Free Wi-Fi with easy ‘Click to connect’ connection: Where available in the territory.
❏ Sound system: 1 Brilliant Basics portable loudspeaker or integrated sound system in every meeting space.
❏ Microphone: 1 portable hand-held microphone, applicable to larger meeting spaces. Available upon request.
❏ Telephone, number or Chat functionality: Organizers to be able to contact the hotel team at all times via dedicated
communication channel.
❏ Wireless screen connectivity: 1 Brilliant Basics wireless screen connectivity device in every meeting space. Barco
clickshare or equivalent.

Feb 23, 2024
❏ Wireless screen connectivity template: Radisson Meetings Clickshare connection instruction templates to be used.
❏ Wired screen connectivity: 1 Brilliant Basics wired screen connectivity adapters collection in every meeting space.
includes: HDMI cable, DisplayPort (M) to HDMI (F) adapter, Mini DisplayPort (M) to HDMI (F) adapter, and USB type-C (M) to
HDMI (F) adapter cable.
❏ Waste basket with recycling option: 1 in every meeting space.
❏ Coat stand or rack: 1 in every meeting space. Can be replaced by cloakroom.
❏ Door stopper: 1 in every meeting space. If allowed by local fire regulations.
VIII.IV SMALL MEETING ROOM AND BOARD ROOM SET-UP

Specific room set-ups only apply to smaller meeting rooms and board rooms with individual participant set-ups. Including but
not limited to: conference round tables, classroom, U shape, directors table, others.
❏ Table: Bare, no table cloth.
❏ Water: Sparkling and Still water proportionate to the amount of attendees placed on the tables. Sparkling water is optional
in APAC. Water follows RHG water guidelines.
❏ Water glasses: 1 tumbler per attendee. Placed as individual set-up.
❏ Notepad: Radisson Meetings notepads proportionate to the amount of attendees. Placed as individual set-up or stacked
within reach of each attendee on the meeting table.
❏ Pencils and pens: Brand Specific branded pencils or pens proportionate to the amount of attendees. Placed as individual
set-up on the notepad or placed in holder within reach of each attendee on the meeting table.
❏ Sweets: Brand Specific branded candies placed per every 2 attendees.
❏ Toolbox: 1 toolbox per meeting space. Toolbox contents: Brand Specific Branded notepads, Brand Specific Branded
pencils, stapler, staples, staple remover, post-it note pad (minimum 3 different colors), tape, scissors, glue stick, blu-tack,
paper clips, highlight markers (minimum 2 colors), whiteboards/flip chart pens in red, green, blue & black, whiteboard cleaner
(if applicable), whiteboard magnets (if applicable), pin board cards & pins (if applicable). Name cards (on request)
❏ Video conferencing device: 1 portable or fixed brilliant basics video collaboration device for every 8 meeting and board
rooms.
Portable Brilliant Basics video collaboration device
Fixed Brilliant Basics video collaboration device

Feb 23, 2024
❏ USB hubs/adapters: 1 Brilliant Basics USB Hub with 4 ports and 1 Brilliant Basics USB to USB-C adapter in every
meeting space. Give the guest ability to support multiple USB devices (Click-share dongle, wireless pointer, sound system,
Other.) with one USB connection on laptop.
❏ Flip-chart: Upon request or placed in the room. On wheels. Properties to have 1 flip-chart per every 2 meeting and board
rooms.
❏ Flip-chart cover: Radisson Meetings flip-chart cover to be used. Can be Brand Specific branded or Radisson Rewards
branded.
❏ Alternative seating: Upon request. e.g.: living room style, high tables etc.
VIII.V ADDITIONAL EQUIPMENT STANDARDS FOR LARGE M&E HOTELS

❏ Digital way-finding (displays or totems): 1 per hotel. Must display real-time schedules, client group name and meeting
room name. Radisson Meetings templates to be used.
❏ Digital way-finding signage template: Radisson Meetings templates to be used.
❏ Conference management system: 1 per hotel. Dedicated bandwidth and custom SSID.
❏ Spare laptop: 1 per hotel. Set-up in Kiosk mode, available upon request.

Feb 23, 2024
VIII.VI MEETING SPACES FOOD & BEVERAGE

Attendees need to be able to access these items at all times. Either to be placed inside the meeting room on a separate
table, or in a central coffee break area. This is not applicable to larger meeting spaces such as ball rooms, auditoriums etc.
❏ Water: Sparkling and Still water proportionate to the amount of attendees. Sparkling water is optional in APAC. Water
follows RHG water guidelines.
❏ Water glasses: Extra tumblers
❏ Coffee & Tea station: Capsule coffee machines. Tea water should be served in a thermos or via coffee machine with a
separate water provision for tea. Coffee machines without a separate water provision may not be used.
❏ Coffee: 4 types available on the same machine (espresso, espresso-based drink, decaf, americano). Decaf coffee may
be available through coffee thermos.
❏ Tea: Minimum of four types of tea. Tea can be loose or in tea bags.
❏ Coffee & tea cookies/biscuits: 1 type.
❏ Condiments: 3 types. White sugar, brown sugar and sugar substitute.
❏ Milk: 1 type. Cold milk in serving thermos or jug.
❏ Sweet bowl: 1 Brand specific branded sweet bowl.
❏ Sweets: Brand Specific branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers). If not available,
APAC, MEA and EERUT may use sweets from from locally relevant and well-known sweet brands.
❏ Napkins: Cocktail napkins.
❏ M&E Delegate Survey: QR code for M&E Delegate Survey. To be displayed in meeting rooms or in high traffic areas, e.g.
bathrooms, common areas for coffee breaks, meeting rooms door, lunch areas etc.
VIII.VII M&E FOOD SAFETY AND SIGNAGE

For coffee breaks, lunches etc.
❏ Buffet labels: All non-recognizable and allergen related items for lunch and coffee breaks must be labelled.
- Labels can be printed in dual language
- Black cards and white text
- No brand/hotel/outlet logos
- No background graphics
- Allergens must be presented using brand-approved allergen icons
- Cards to be of credit card size (86x54mm)
❏ Allergen poster: 1 Brand Specific branded allergen poster to be presented on the buffet.

Feb 23, 2024
IX. SERVICE CULTURE

IX.I GENERAL REQUIREMENTS

❏ Hotel duty rota: Minimum 2 team members on duty in the hotel at all times.
❏ Brand Immersion: All team members to complete the Radisson brand immersion.
❏ Welcome Journey trainings: All team members to complete the training modules within 90 days of hire.
Be a Moment Maker - Online onboarding game.
Connecting Moment Makers.
Leading Moment Makers (for People Managers only).
Yes I Can! virtual or on-property workshop.
Living Responsible Business on property workshop or Leading Responsible Business online module.
❏ DNA Training Ambassador: Each hotel to have a minimum of 1 hotel trainer (recommendation: 2 trainers) to facilitate on-
property DNA training workshops.
https://radissonhotels.hotelkit.net/handbook/show/article-9. Radisson - Service Standards 1 of 5

Feb 23, 2024
IX.II YES I CAN! AND SERVICE GOLDEN RULES

All team members display Yes I Can! spirit: Team members follow service Golden Rules.
❏ Welcome:
Team members make eye contact and smile.
❏ Warm Greetings
Team members greet and welcome each guest.
Team members do not swear in front of guests.
❏ Engaging with the guest

Team members seek out guest contact.
Team members consistently smile and maintain eye contact while engaging in conversation with guests.
Team members do not ignore guests.
❏ Listening to the guest

Team members acknowledge and follow-up on guest requests.
Team members apologize for mistakes.
Team members take appropriate service recovery actions and respond to complaints.
❏ Correctly using the guest’s name

During guest interactions, team members use the guest’s name at least once (if known).
Team members correctly spell the guest name on written or printed communications.
❏ Offering Options, not a “No”

Team members are knowledgeable about hotel services and answer guest requests.
Team members offer alternatives.
Team members do not ignore complaints.
❏ Marking the guest’s loyalty

Team members acknowledge the guest’s Radisson Rewards status.
Radisson Rewards benefits are delivered.
Non-members are invited to enroll in Radisson Rewards.
❏ Enjoy delivering Memorable Moments

Team members deliver Memorable Moments.

Feb 23, 2024
IX.III TEAM MEMBER APPEARANCE

❏ Uniforms: Brand approved uniforms are to be worn by all team members and should be purchased from approved
supplier.
❏ Grooming and Appearance: All uniforms are to be clean, pressed, in good condition and appropriately fit the team
member. All team members must be neat, clean and well-groomed at all times. This must include, but is not limited to, shoes,
clothing, hair and personal hygiene. Grooming guidance can be found in the Service Protocol Guidelines.
❏ Branded service philosophy pin:

Yes I Can! pin is mandatory for all team members.
Must be worn on the team member’s left chest (above the heart), and above the name badge (if present).
Yes I Can! pins should be purchased from brand approved supplier.
Not applicable for team members of Specialty Restaurants with individual branding.
❏ Name badges:
Mandatory for all guest-facing team members and should be purchased from brand approved supplier.
Must be worn on the team member’s left or right chest.
Names on badge follow local customs and are consistent throughout the property (i.e. can be first name only, last name
only or combination of both). Titles should not be added to the name badges.
Not applicable for team members of Specialty Restaurants with individual branding.

Feb 23, 2024
IX.IV HEART OF HOUSE STANDARDS

❏ In-hotel printed collateral: At a minimum, the property must display the following elements of RHG collateral, digitally or
printed. All collateral must be up to date and in line with current corporate visual identity. Printed posters must be framed.
Your 90-Day Welcome Journey Poster.
Radisson Academy training offer poster (updated annually).

Culture Beliefs poster.
RHG Foundations poster. (Multiple versions available)
Internal Career Opportunities poster.

Feb 23, 2024
Periodic campaigns (like Radisson Listens, Every Moment Matters Awards…).
❏ Top Team member or other practice: The following elements are in place and optional:
Top Employee of the month.
Annual Every Moment Matters Awards (as per CSO/ASO guidelines).
❏ YIC! pin: General Manager to hand over the first YIC! pin upon completion of the YIC! workshop to all new hires Seniority
pins to be handed as part of team member recognition along with seniority certificates from BAT.

Mar 1, 2024
RESPONSIBLE BUSINESS STANDARDS
A. SUSTAINABLE STAYS - GENERAL RULES

❏ Hotel Sustainability Basics/Green Key Eco-label: All hotels to be Hotel Sustainability Basics or Green Key Eco-
label verified.
Hotel Sustainability Basics: A third party online verification on 12 basic sustainability criteria. Hotels are to comply with at
least 8 criteria in the first year, followed by a progress to achieve at least 9 criteria in the second year and ultimately reaching
12 criteria in the third year. The verification has to be done for three consecutive years.
Green Key Eco-label: It is highly recommended for a hotel to obtain the Green Key eco-label within the 1st year of operation.
Hotels with the Green Key eco-label comply with nearly 100 sustainability criteria covering energy management, waste
control, water usage, and social responsibility. All Green Key awarded hotels receive regular on-site audits conducted by
third-party auditors.
❏ Cups: Single-use plastic cups are not permitted to be used at water stations.
❏ Straws & Stirrers: No single-use (recycled) plastic straws and stirrers.
❏ Mono-packaging: Mono-packaged items to have recyclable & sustainable packaging (i.e. no plastic).
❏ Take-away: Disposable cups for coffee and tea, lids, sleeves and stirrers to be non-plastic.
❏ Hygiene wraps: No plastic wrappers placed on cups, saucers and spoons.
B. TOWEL RE-USE
❏ Towel reuse program: Mandatory with or without Just a Drop foundation. Every time a guest chooses to reuse their
towels for a second night, participating hotels save on laundry cost. Hotels can opt to add a donation element by contributing
to the Just a Drop foundation. When promoting Just a Drop donations in-room, hotels need to do a monthly reporting to
receive the invoice for donation for each quarter. The money is used to fund projects such as digging wells, installing pumps,
and implementing sanitation tool in water stress areas.
C. WATER HIERARCHY
Our water hierarchy are guidelines for in-room water, serviced areas and the fitness. In-room water carafes, bottles, tetra
pack cartons and cans must be minimum 330ml to comply with Radisson Rewards water benefit. There are no size
requirements for in-room water carafes, bottles, tetra pack cartons and cans in Meetings & Events. Specific packaging to
follow brand standard per brand.
Tap water - Preferred - in room only

Served/packaged in: In locations where tap water is safe to drink and tasteful an empty carafe with lid and seal.
Filtered water fountain - Preferred - excluding in-room

Served/packaged in: Individual glasses (made of glass) or paper cups (or other suitable recyclable cup) where applicable.
Filtered water - Preferred

Served/packaged in: Custom-design glass bottles (sparkling & still) from approved group filter supplier.
Locally bottled water - Preferred

Served/packaged in: Glass bottles, tetra pack cartons, cans or bulk dispenser with paper cups (or other suitable recyclable
cup/glass) where applicable.
Ethical bottled water - Accepted

Served/packaged in: Glass bottles, tetra pack cartons or cans.
https://radissonhotels.hotelkit.net/handbook/show/article-10. Radisson - Responsible Business Standards 1 of 2
Mar 1, 2024
Locally bottled water - Accepted

Served/packaged in: 100% plant-based bottle (visible label or logo).
Locally bottled water - Not accepted*

Served/packaged in: 100% Recycled PET bottle or PET.
Overseas bottled water - Not accepted*

Served/packaged in: PET.
*If the use of PET is unavoidable for cost and operations reasons, traceable recycling is mandatory.
https://radissonhotels.hotelkit.net/handbook/show/article-10. Radisson - Responsible Business Standards 2 of 2

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Feb 28, 2024

https://radissonhotels.hotelkit.net/handbook/show/article-0. Radisson - Introduction 1 of 1

I.I VISUAL IDENTITY AND IMAGERY

❏ Hotel Imagery: All hotel imagery is professionally shot and up to date.

− Hotel exterior – minimum 4 images

https://radissonhotels.hotelkit.net/handbook/show/article-1. Radisson - Marketing Guidelines 1 of 4

https://radissonhotels.hotelkit.net/handbook/show/article-1. Radisson - Marketing Guidelines 2 of 4

I.II WEB CONTENT BRILLIANT BASICS

1. Does <name of hotel> have a restaurant or bar on site?

https://radissonhotels.hotelkit.net/handbook/show/article-1. Radisson - Marketing Guidelines 3 of 4

I.III SOCIAL MEDIA

https://radissonhotels.hotelkit.net/handbook/show/article-1. Radisson - Marketing Guidelines 4 of 4

II. HOTEL EXTERIOR

https://radissonhotels.hotelkit.net/handbook/show/article-2. Radisson - Hotel Exterior 1 of 4

❏ Lighting: All parking areas are well lit.

https://radissonhotels.hotelkit.net/handbook/show/article-2. Radisson - Hotel Exterior 2 of 4

https://radissonhotels.hotelkit.net/handbook/show/article-2. Radisson - Hotel Exterior 3 of 4

II.CC CLEANLINESS AND CONDITION STANDARDS

https://radissonhotels.hotelkit.net/handbook/show/article-2. Radisson - Hotel Exterior 4 of 4

III. RECEPTION AREA

III.I ARRIVAL EXPERIENCE

https://radissonhotels.hotelkit.net/handbook/show/article-3. Radisson - Reception Area 1 of 7

III.II FRONT DESK SET-UP

❏ Traditional and Pod front desk set-up: Traditional check-in procedure.

❏ Kiosk: Self service procedure with assistance from lobby ambassadors.

https://radissonhotels.hotelkit.net/handbook/show/article-3. Radisson - Reception Area 2 of 7

❏ Key cards: Guest handed Radisson Rewards branded key cards.

https://radissonhotels.hotelkit.net/handbook/show/article-3. Radisson - Reception Area 3 of 7

III.IV TELEPHONE STANDARDS

❏ Wake-up calls availability: Live or automated available 24/7.

❏ Wake-up call procedure: Follow Wake-up Calls Service Flows.

❏ Internal guest calls: Follow Internal Phone calls Service Flows.

https://radissonhotels.hotelkit.net/handbook/show/article-3. Radisson - Reception Area 4 of 7

III.V BACK OFFICE

❏ Front desk availability: 24/7.

https://radissonhotels.hotelkit.net/handbook/show/article-3. Radisson - Reception Area 5 of 7

https://radissonhotels.hotelkit.net/handbook/show/article-3. Radisson - Reception Area 6 of 7

III.CC CLEANLINESS AND CONDITION

https://radissonhotels.hotelkit.net/handbook/show/article-3. Radisson - Reception Area 7 of 7

IV. GUEST ROOM

IV.I BED SET-UP

❏ Linen specifications: All bed set-ups.

❏ Duvet: Not be tucked on the side.

❏ Pillows: Not stacked on top of each other or stacked sideways.

❏ Bed skirts: Not allowed

❏ Striped linen: Not allowed

❏ Crib bed set-up: Bed set-up for cribs.

https://radissonhotels.hotelkit.net/handbook/show/article-4. Radisson - Guest Room 2 of 17

IV.II ROOM SET-UP

❏ Notepad: 1 Brand Specific branded notepad placed next to phone.

❏ Desk set-up: Work desk.

https://radissonhotels.hotelkit.net/handbook/show/article-4. Radisson - Guest Room 3 of 17

❏ Magazine/newspapers/local book/Brand Specific brochure: Optional.

https://radissonhotels.hotelkit.net/handbook/show/article-4. Radisson - Guest Room 4 of 17

❏ TV channel guide: Brand Specific branded TV channel guide, available on TV.

❏ TV Channels: Minimum 25 channels. Minimum 15 Channels if TV casting is implemented.

❏ Not allowed: Adult content

❏ Not allowed: Movies on demand.

https://radissonhotels.hotelkit.net/handbook/show/article-4. Radisson - Guest Room 5 of 17

❏ Laundry bag: 1 Brand Specific branded laundry bag.

❏ Shoe shine: 1 Brand Specific branded shoe shine.

https://radissonhotels.hotelkit.net/handbook/show/article-4. Radisson - Guest Room 6 of 17

IV.V MINI FRIDGE

https://radissonhotels.hotelkit.net/handbook/show/article-4. Radisson - Guest Room 7 of 17