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Chapter 07: Technology and Written Communication in the Medical Office
Proctor: Kinn’s the Medical Assistant, 13th Edition
MULTIPLE CHOICE
1. Which of the following terms is spelled correctly?

a. Commensurate
b. Commensarate
ANS: A
The correct spelling is commensurate.
REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

OBJ: 9. List tasks of the administrative medical assistant that require fundamental writing skills.

a. Crediability
b. Credibility
ANS: B
The correct spelling is credibility.
REF: p. 111 | CAAHEP: V.C.7 | ABHES: 8.f


a. Detrimental
b. Detrimantal
ANS: A
The correct spelling is detrimental.


a. Optimistic
b. Optimestic
ANS: A
The correct spelling is optimistic.


a. Tolerence
b. Tolerance
ANS: B
The correct spelling is tolerance.

a. Disseminated
b. Desseminated
ANS: A
The correct spelling is disseminated.


a. Reaproach
b. Reproach
ANS: B
The correct spelling is reproach.


a. Competent
b. Compatant
ANS: A
The correct spelling is competent.


a. Demeaner
b. Demeanor
ANS: B
The correct spelling is demeanor.

10. Which medical assistant has a good work ethic?

a. Angela, who arrives on time every day
b. Roy, who completes his duties and leaves early
c. John, who is sick often and has missed several days of work
d. Mac, who complains to the patients about his workload
ANS: A
The medical assistant with a good work ethic arrives on time, is rarely absent, and uses his
or her best abilities.
REF: pp. 97-98 | CAAHEP: XI.C.3 | ABHES: 11.b
11. Which size letterhead is appropriate for most business correspondence?

a. 5 1/2  8 1/2 inches
b. 7 1/4  10 1/2 inches
c. 8 1/2  11 inches
d. 17  22 inches
ANS: C
Most business correspondence is produced on letter-sized paper, which is 8 1/2  11
inches.
REF: p. 101 | CAAHEP: V.P.8 | ABHES: 8.f

OBJ: 11. Describe each component of a professional business letter.
12. Which of the following dates is written correctly for inclusion in the heading of a letter?
a. 5/1/07
b. May 1st, 2016
c. May 1, 2016
d. May 1, ‘16
ANS: C
The date in the heading of a letter should be formatted as month, date, and year and
written as “May 1, 2016.”

13. What is the purpose of noting “c: Alice Adams, M.D.” at the bottom of a letter?
a. To request that the receiver make a copy of the letter for Dr. Adams
b. To instruct the medical assistant to send the same letter to Dr. Adams
c. To advise the receiver that a duplicate letter has been sent to Dr. Adams
d. To tell the receiver that Dr. Adams has more information about the subject of the
letter
ANS: C
The notation “c:” on the bottom of a letter means that a copy of the letter was sent to the
person named after the abbreviation.

14. Which of the following words is spelled incorrectly?

a. Pamphlet
b. Questionnairre
c. Height
d. Committee
ANS: B
Questionnaire is the correct spelling.

a. Wheal
b. Prosthesis
c. Rhyhmical
d. Vacuum
ANS: C
Rhythmical is the correct spelling.


a. Perseverence
b. Pruritus
c. Infarction
d. Cirrhosis
ANS: A
Perseverance is the correct spelling.

17. Words that replace nouns so that they do not have to be repeated constantly are called
a. verbs.
b. prepositions.
c. pronouns.
d. interjections.
ANS: C
Pronouns replace nouns so that the noun does not need to be repeated constantly.
REF: p. 97 |CAAHEP: V.C.7 | ABHES: 8.f

18. Which of the following is the usual business envelope size?

a. No. 5
b. No. 10
c. No. 6
d. No. 5
ANS: B
The usual business envelope size is No. 10.

OBJ: 12. Summarize the formats for business letters and memorandums.
19. Business letters are usually __________ spaced.

a. single
b. one and a half
c. double
d. one and a quarter
ANS: A
Almost all business letters are single spaced.

20. Which of the following is an output device?

a. Printer
b. Scanner
c. Light pen
d. Keyboard
ANS: A
A printer is an output device. The keyboard, scanner, and light pen are input devices.
REF: p. 91 | CAAHEP: V.C.8 | ABHES: 7.b

OBJ: 2. Explain what a personal computer is, and identify input and output hardware for personal
computers.
21. All of the following are advantages to using laser printers except
a. cost.
b. speed.
c. quality of printing.
d. efficiency.
ANS: A
A laser printer is fast and efficient and produces a high-quality output; however, the cost
often is higher than with other types of printers.

computers.
22. An application program is software that is designed to

a. perform a variety of tasks, such as word processing, database functions, and patient
billing.
b. provide the computer with a set of basic instructions for executing other programs.
c. interpret the program instructions.
d. All of the above
ANS: A
Application software performs a variety of tasks, such as word processing, database
functions, and patient billing.

OBJ: 6. Differentiate between: System software and application software. Electronic medical
records (EMR) and a practice management system.
23. A mouse is a(n)
a. output device.
b. input device.
c. storage device.
d. processor.
ANS: B
A mouse is an input device.

computers.
24. A series of computers that are linked, allowing them to share information, is a(n)
a. database.
b. clearinghouse.
c. network.
d. Internet.
ANS: C
A network is a series of computers that are linked, allowing users to share information and
resources.

OBJ: 3. Identify internal computer components, secondary storage devices, and network and
Internet access devices.
25. Which of the following is used to ensure that all office computer programs and data are
secure in case of a mishap, fire, or natural disaster?
a. RAM
b. Microprocessor
c. Write-protection
d. Backup functions
ANS: D
Backup functions are used to make sure that all office computer programs and data are
secure in case of a mishap, fire, or natural disaster.
REF: p. 96 | CAAHEP: VI.C.11 | ABHES: 8.e

OBJ: 7. Explain the importance of data backup and other computer network security activities
performed in the healthcare setting.
26. Which part of the computer contains logic circuitry, which interprets instructions from a
program?
a. Application software
b. CPU
c. CD-ROM
d. ROM
ANS: B
The CPU interprets instructions from a computer program using logic circuitry.
REF: p. 91 | CAAHEP: V.C.8 | ABHES: 8.e
27. The most commonly used input device that allows the computer operator to select
commands by interfacing with the monitor screen is called the
a. cursor.
b. scanner.
c. control key.
d. mouse.
ANS: D
The mouse is the most commonly used input device.

computers.
28. If you want to transfer paper files to a computerized system without inputting all the data
using the keyboard, you could use a
a. modem.
b. disk operating system.
c. scanner.
d. magnetic disk drive.
ANS: C
A scanner allows the user to enter information into a computer without manually entering
information into a database.

computers.
29. What are used to help prevent access to private networks?

a. Network systems
b. Virus detectors
c. Scanners
d. Firewalls
ANS: D
Firewalls help prevent access to private networks.

30. Encrypted data are called

a. flash.
b. cipher text.
c. crackers.
d. firewalls.
ANS: B
Encrypted data are called cipher text.

31. Computer hardware can be divided into all of the following categories except one. Which
is the exception?
a. Input devices
b. External components
c. Secondary storage devices
d. Network access devices
ANS: B
Computer hardware can be divided into the following categories: input devices, output
devices, internal components, secondary storage devices, and network and Internet access
devices.
REF: p. 91 | CAAHEP: V.C.8 | ABHES: 7.b | ABHES: 8.e

computers.
32. Which of the following keyboards helps reduce repetitive strain injuries by minimizing
muscle strain?
a. QWERTY keyboard
b. Wireless keyboard
c. Split-key layout
d. Waved or curved key layout
e. Both C and D
ANS: E
Ergonomic keyboards help reduce repetitive strain injuries by minimizing muscle strain;
these keyboards allow the user’s hands to be in a natural position when typing. The two
most common ergonomic keyboards are the split-key model and the “waved” or “curved”
key layout.
REF: p. 94 | CAAHEP: XII.C.7.b | ABHES: 7.a

OBJ: 5. Identify principles of ergonomics that apply to a computer workstation.
33. Which of the following screens responds to the electrical characteristics of a finger and is
found in smart phones and other electronic devices?
a. Touch pad
b. Resistive touch screen
c. Capacitive touch screen
d. Surface acoustic wave
ANS: C
A capacitive touch screen responds to the electrical characteristics of a finger and is found
in smart phones and other electronic devices. It requires a specialized stylus that has more
surface area in the point.

computers.
34. Common output devices in the healthcare setting include which of the following?
a. Monitors
b. Printers
c. Speakers
d. All of the above
ANS: D
The data entered into the computer with the input devices is processed by the computer.
The processed data is displayed using output devices. Common output devices in the
healthcare setting include monitors, printers, and speakers.

computers.
35. Which of the following is referred to as the “brains” of the computer?

a. CPU
b. RAM
c. ROM
d. HDD
e. SSD
ANS: A
The central processing unit (CPU), or processor, is the “brains” of the computer. It is
responsible for interpreting and executing commands from the software or the program.
RAM is random active memory or speed; ROM is read-only memory; HDD is the hard
disc drive; SSD is the solid state drive.

36. An ergonomic workstation designed for prolonged use will not include which of the
following?
a. Headsets
b. Split-key keyboards
c. Laptops and tablets
d. Foam wrist rest
ANS: C
Laptop computers and tablets are not ergonomically designed for prolonged use.
REF: p. 94 | CAAHEP: XII.C.7.b | ABHES: 7.b

OBJ: 5. Identify principles of ergonomics that apply to a computer workstation.
37. The EHR software contains limited information, usually related to medical treatment for
one healthcare facility. The EMR allows sharing of information with other providers
outside the facility, including medical laboratories, nursing homes, hospitals, and
specialists.
a. Both statements are true.
b. Both statements are false.
c. The first statement is true; the second is false.
d. The first statement is false; the second is true.
ANS: B
The EMR software contains limited information, usually related to medical treatment for
one healthcare facility. The EHR allows sharing of information with other providers
outside the facility, including medical laboratories, nursing homes, hospitals, and
specialists.
REF: p. 95 | CAAHEP: VI.P.6 | ABHES: 7.b

38. Cipher text is another name for which of the following?

a. Decryption data
b. Encrypted data
c. Firewall
d. Audit trail
ANS: B
Another name for encrypted data is cipher text. Encryption software is used to encode or
change the information into nonreadable or encrypted data. This prevents unauthorized
users from reading the information.

39. Which of the following describes a phrase without a main clause and is a major error in
writing?
a. Complete sentence
b. Verb
c. Noun
d. Fragment
ANS: D
A fragment is a phrase without a main clause and is a major error in writing.
REF: p. 98 |CAAHEP: V.C.7 | ABHES: 8.f

40. In written communication, which of the following should not be capitalized unless the
word is the first word of a sentence?
a. Names of people
b. National nouns and adjectives
c. Common nouns
d. Proper nouns
ANS: C
Common nouns (e.g., girls, women, boys, men) should not be capitalized unless the word
is the first word of a sentence.

OBJ: 10. Explain the guidelines for using capitalization, numbers, and punctuation in business
communication.
41. Identify the error(s) in the following inside address:

Jane Miller
14412 East Lake Drv.
Tallahassee, Florida 34101
a. Personal title
b. Street abbreviations
c. Comma between city and state
d. State
e. All of the above
ANS: E
When writing out the person’s name, include the person’s personal title (e.g., Miss, Ms.,
Mrs., Mr., or Dr.). If you are unsure of a woman’s title preference, use Ms. Use the U.S.
Postal Service format and abbreviations for the address. No comma is needed between the
city and state. Use the two-letter postal abbreviations for the states.

42. On a professional letter’s signature block, how many blank lines should be placed between
the closing and the typed name and credentials of the sender?
a. One
b. Two
c. Three
d. Four
ANS: D
The signature block includes the signature, typed name, and title of the sender. There
should be four blank lines between the closing and the typed name and credentials of the
sender. This space allows the person to sign the letter.

43. Which is the most common type of business letter where all elements are left justified?
a. Full block letter format
b. Modified block letter format
c. Informal full block format
d. Semi-block letter format
ANS: A
The full block format is the most common type of business letter. All elements are left
justified, meaning the elements start at the left margin of the document. Typically for
business letters, “closed” punctuation is used. Closed punctuation means the document is
typed using punctuation marks. Closed punctuation gives the letter a professional
appearance.

44. Which of the following is not typically included in memorandums?

a. To:
b. From:
c. Date:
d. Subject:
e. Signature:
ANS: E
Memorandums typically have four headings:
• To: Include the name of the recipient or recipients and omit the titles (e.g., Mr.,
Mrs.). For a number of recipients, each name can be followed by a comma, or each
name can be on its own line.
• From: Include the name of the sender of the memo. It is optional if the sender
initials the memo before it is sent.
• Date: Spell out the month and follow it with the day and year (e.g., May 23, 20--).
• Subject: Include the topic of the memo.

COMPLETION
1. Business envelopes are usually number _____.
ANS:
10
Business envelopes are usually No. 10.

2. Generally, a business letter is __________ spaced.
ANS:
single
Generally, a business letter is single spaced.

3. Good __________ is essential to writing effective, professional business letters.

ANS:
grammar
Good grammar is essential to writing effective, professional business letters.

4. __________ was enacted partly to ensure that medical records would be kept private and
confidential.
ANS:
HIPAA
The Health Insurance Portability and Accountability Act (HIPAA) was developed in part
to make sure that patients’ health information would be kept private and confidential.
REF: p. 95 | CAAHEP: X.C.3 | ABHES: 7.c

5. Encrypted data are called __________ text.
ANS:
cipher
To access or read an encrypted file, the user must have a password that enables the code to
be decrypted. Encrypted data are called cipher text.

6. DVD stands for ________________________.
ANS:
digital video disk
A DVD is an optical disk that holds approximately 28 times more information than a CD,
or about 4.7 gigabytes.

computers.
TRUE/FALSE
1. Nouns represent a person, place, thing, idea, or concept.
ANS: T
Nouns represent a person, place, thing, idea, concept, or thought.

2. A terabyte is approximately 1 trillion bytes.
ANS: T
A terabyte is approximately 1 trillion bytes.

3. DVD stands for digital video disk.
ANS: T
DVD stands for digital video disk.

computers.
4. A gigabyte is approximately 5 million bytes of data.
ANS: F
A gigabyte is about 1 million bytes of data.

5. The electronic medical record makes the physician’s office more efficient and patient
information more accessible.
ANS: T
The electronic medical record makes the physician’s office more efficient and patient
information more accessible.
REF: p. 95 | CAAHEP: VI.C.8 | ABHES: 7.b

6. A kilobyte is approximately 2,410 bits.
ANS: F
A kilobyte is approximately 1,024 bytes.

7. System software and application software have the same meaning.
ANS: F
System software serves as the operating system of the computer, which allows it to run and
carry out the functions the computer performs. Application software refers to the programs
loaded onto the computer that carry out the work for the actual users of the computer.

8. DSL operates over a telephone line.
ANS: T
Digital subscriber lines, or DSL, operate over phone lines like a modem but use a different
frequency.

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Kinns The Medical Assistant An Applied Learning

Kinns The Administrative Medical Assistant An Applied

Kinns The Medical Assistant An Applied Learning

Today's Medical Assistant Clinical and Administrative

Documentation for the Physical Therapist Assistant 4th

Pathology for the Physical Therapist Assistant 1st

Medical Sociology 13th Edition Cockerham Solutions

Brunner and Suddarths Textbook of Medical Surgical

1. Which of the following terms is spelled correctly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

2. Which of the following terms is spelled correctly?

REF: p. 111 | CAAHEP: V.C.7 | ABHES: 8.f

3. Which of the following terms is spelled correctly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

4. Which of the following terms is spelled correctly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

5. Which of the following terms is spelled correctly?

6. Which of the following terms is spelled correctly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

7. Which of the following terms is spelled correctly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

8. Which of the following terms is spelled correctly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

9. Which of the following terms is spelled correctly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

10. Which medical assistant has a good work ethic?

11. Which size letterhead is appropriate for most business correspondence?

REF: p. 101 | CAAHEP: V.P.8 | ABHES: 8.f

REF: p. 101 | CAAHEP: V.P.8 | ABHES: 8.f

REF: p. 103 | CAAHEP: V.P.8 | ABHES: 8.f

14. Which of the following words is spelled incorrectly?

15. Which of the following words is spelled incorrectly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

16. Which of the following words is spelled incorrectly?

REF: pp. 97-98 | CAAHEP: V.C.7 | ABHES: 8.f

REF: p. 97 |CAAHEP: V.C.7 | ABHES: 8.f

18. Which of the following is the usual business envelope size?

REF: p. 106 | CAAHEP: V.P.8 | ABHES: 8.f

19. Business letters are usually __________ spaced.

REF: p. 101 | CAAHEP: V.C.7 | ABHES: 8.f

20. Which of the following is an output device?

REF: p. 91 | CAAHEP: V.C.8 | ABHES: 7.b

REF: p. 91 | CAAHEP: V.C.8 | ABHES: 7.b

22. An application program is software that is designed to

REF: p. 94 | CAAHEP: V.C.8 | ABHES: 7.b

REF: p. 90 | CAAHEP: V.C.8 | ABHES: 7.b

REF: p. 93 | CAAHEP: V.C.8 | ABHES: 7.b

REF: p. 96 | CAAHEP: VI.C.11 | ABHES: 8.e

REF: p. 90 | CAAHEP: V.C.8 | ABHES: 7.b

REF: p. 91 | CAAHEP: V.C.8 | ABHES: 7.b

29. What are used to help prevent access to private networks?

REF: p. 95 | CAAHEP: V.C.8 | ABHES: 7.b

30. Encrypted data are called

REF: p. 95 | CAAHEP: V.C.8 | ABHES: 7.b

REF: p. 91 | CAAHEP: V.C.8 | ABHES: 7.b | ABHES: 8.e

REF: p. 94 | CAAHEP: XII.C.7.b | ABHES: 7.a

REF: p. 90 | CAAHEP: V.C.8 | ABHES: 7.b