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The Co-production of Public Services: Management and Evaluation Denita Cepiku full chapter instant download
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The Co-production of
Public Services
Management and
Evaluation
Denita Cepiku
Marta Marsilio
Mariafrancesca Sicilia
Milena Vainieri
The Co-production of Public Services
Denita Cepiku • Marta Marsilio
Mariafrancesca Sicilia • Milena Vainieri
The Co-production
of Public Services
Management and Evaluation
Denita Cepiku Marta Marsilio
Department of Management and Law Department of Economics,
University of Rome Tor Vergata Management and
Rome, Italy Quantitative Methods
University of Milano
Mariafrancesca Sicilia Milan, Italy
Department of Management
University of Bergamo Milena Vainieri
Bergamo, Italy Management and Health Laboratory
Scuola Superiore Sant’Anna
Pisa, Italy
This Palgrave Macmillan imprint is published by the registered company Springer Nature
Switzerland AG.
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Contents
1 Introduction 1
1.1 Co-Production Definitions 1
1.2 The Resurgence of Co-Production in Public Services 4
1.3 Book Aims and Outline 5
References 6
v
vi CONTENTS
5 Co-production Evaluation 81
5.1 Introduction 81
5.2 Lay Actor Co-production Outcomes 82
5.2.1 Satisfaction 83
5.2.2 Empowerment 87
5.2.3 Awareness 87
5.2.4 Learning 88
5.2.5 Lay Actor Costs 88
5.2.6 Externalities 89
5.3 Regular Service Provider Co-production Outcomes 89
5.3.1 Cost Efficiency 90
5.3.2 Effectiveness 92
5.3.3 Impact on Workforce 93
5.3.4 Uncertainty 93
5.3.5 Trust 94
5.4 Co-production Outcomes for the Community 94
5.4.1 Value to Community 95
5.4.2 Value to Society 96
5.4.3 Social Economic Impact 97
5.5 Co-production Impact on Public Value 97
5.6 Concluding Remarks 99
References104
CONTENTS vii
6 Conclusions113
6.1 A Comprehensive Framework on Co-production114
6.2 Future Research Agenda117
6.3 Implications for Policy and Practice119
Appendices121
Index145
List of Figures
ix
List of Tables
xi
List of Boxes
xiii
CHAPTER 1
Introduction
reviewed and analysed. Research focusing on the private sector was par-
ticularly included, as co-production has been extensively researched in the
business sector. Taking into due account context specificities, this volume
provides valuable insights into developing a comprehensive framework
and in identifying areas in need of further research in the public sector
field. The book is of interest for both students interested in better under-
standing the dynamics of co-production, and for practitioners engaged in
improving public service delivery through citizens and community
collaboration.
The book is structured as follows: Chap. 2 illustrates the research aims
and the method deployed to design the comprehensive theoretical frame-
work in more detail. It also illustrates the overall framework. The follow-
ing three Chapters (3, 4 and 5) focus on the macro pillars of the framework
and the related components. In particular, Chap. 3 illustrates and dis-
cusses the general context and the antecedents of co-production, Chap. 4
presents the levers of collaboration management, and Chap. 5 classifies the
findings related to the outcomes of co-production. Chapter 6 concludes
the book by suggesting implications for both scholars and practitioners.
References
Abeysekera, R., D. Patton, and A. Mullineux. 2015. Co-Production in Business
Counselling in Microfinance Setting: A Conceptual Approach. Journal of
Enterprising Culture 23 (03): 299–319. https://doi.org/10.1142/
S0218495815500107.
Alford, J. 2014. The Multiple Facets of Co-Production: Building on the Work of
Elinor Ostrom. Public Management Review 16 (3): 299–316. https://doi.
org/10.1080/14719037.2013.806578.
Alford, John, and Janine O’Flynn. 2012. Rethinking Public Service Delivery:
Managing with External Providers. Basingstoke: Palgrave Macmillan.
Barbera, C., M. Sicilia, and I. Steccolini. 2016. What Mr. Rossi Wants in
Participatory Budgeting: Two Rs (Responsiveness and Representation) and
Two Is (Iteration and Inclusiveness). International Journal of Public
Administration 39 (13): 1088–1100. https://doi.org/10.1080/0190069
2.2016.1177839.
Bonomi Savignon, A., and D. Cepiku. 2018. Utenti che innovano: un’analisi
empirica nella tutela della salute. Azienda Pubblica. ISSN: 1127–5812.
Bovaird, T. 2007. Beyond Engagement and Participation: User and Community
Co-Production of Public Services. Public Administration Review 67 (5):
846–860. https://doi.org/10.1111/j.1540-6210.2007.00773.
1 INTRODUCTION 7
OECD. 2011. Together for Better Public Services: Partnering with Citizens and
Civil Society. Paris.
———. 2018. Co-Production - Enhancing the Role of Citizens in Governance and
Service Delivery. Dossier No. 4, May.
Osborne, S.P., Z. Radnor, and G. Nasi. 2013. A New Theory of Public Service
Management: Towards a (Public) Service-Dominant Approach. American
Review of Public Administration 43 (2): 135–158. https://doi.
org/10.1177/0275074012466935.
Ostrom, E. 1996. Crossing the Great Divide: Co-Production, Synergy, and
Development. World Development 24 (6): 1073–1087. https://doi.
org/10.1016/0305-750X(96)00023-X.
Parks, R.B., P.C. Baker, L. Kiser, R. Oakerson, E. Ostrom, V. Ostrom, S.L. Percy,
M. Vandivort, G.P. Whitaker, and R. Wilson. 1981. Consumers as Co-Producers
of Public Services: Some Economic and Institutional Considerations. Policy
Studies Journal 9 (7): 1001–1011. https://doi.
org/10.1111/j.1541-0072.1981.tb01208.x.
Pestoff, V. 2009. Towards a Paradigm of Democratic Participation: Citizen
Participation and Co-Production of Personal Social Services in Sweden. Annals
of Public and Cooperative Economics 80 (2): 197–224. https://doi.
org/10.1111/j.1467-8292.2009.00384.x.
Prahalad, C.K., and V. Ramaswamy. 2000. Co-Opting Customer Competence.
Harvard Business Review 78: 79–87.
———. 2002. The Co-Creation Connection. Strategy and Business 27: 51–60.
———. 2004a. Co-Creation Experiences: The Next Practice in Value Creation.
Journal of Interactive Marketing 18: 5–14. https://doi.org/10.1002/
dir.20015.
Prahalad, Coimbatore Krishnarao, and Venkatram Ramaswamy. 2004b. The Future
of Competition: Co-Creating Unique Value with Customers. Boston: Harvard
Business School.
Sancino, A. 2016. The Meta Co-Production of Community Outcomes: Towards
a Citizens’ Capabilities Approach. Voluntas: International Journal of Voluntary
and Nonprofit Organizations 27 (1): 409–424. https://doi.org/10.1007/
s11266-015-9596-9.
Schneider, M., P. Teske, M. Marschall, M. Mintrom, and C. Roch. 1997.
Institutional Arrangements and the Creation of Social Capital: The Effects of
Public School Choice. American Political Science Review 91 (1): 82–93.
https://doi.org/10.2307/2952260.
Sicilia, M., E. Guarini, A. Sancino, M. Andreani, and R. Ruffini. 2016. Public
Services Management and Co-Production in Multi-Level Governance Settings.
International Review of Administrative Sciences 82 (1): 8–27. https://doi.
org/10.1177/0020852314566008.
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