Sign On Bonus Policy

Document ID: Sign On Bonus, Completion Bonus, Retention Bonus

Version: 3
Classification: Concentrix Confidential
Type: [Policy / Process / Guidelines]
Language: English
Media: Paper; Electronic
[Talent Acquisition]
Effective Date: 2017.11.29
Next Review Date: [YYYY.MM.DD]

The contents of this document remain the property of, and may not be reproduced or distributed in whole or in part,
without the written consent of Concentrix Services Corporation .
Contents

Contents................................................................................................................................................ 2
Approval Sheet...................................................................................................................................... 3
Change History...................................................................................................................................... 4
Distribution List...................................................................................................................................... 4
Related Documentation......................................................................................................................... 4
Sign On Bonus Policy ........................................................................................................................... 5
1.0 Policy Statement.................................................................................................................... 5
1.1 Purpose.............................................................................................................................. 5
1.2 Objectives.......................................................................................................................... 5
1.3 Scope/Limitations/Users.................................................................................................... 5
2.0 Definitions.............................................................................................................................. 5
3.0 Roles and Responsibilities..................................................................................................... 5
4.0 Process Details/Implementing Policy Guidelines...................................................................5
4.1 Eligibilty........................................................................................................................... 5-6
4.2 Requirements..................................................................................................................... 6
5.0 Sign On Bonus Payout....................................................6-Error: Reference source not found
5.1 Payout Table..................................................................Error: Reference source not found
5.2 Schedule............................................................................................................................ 7
5.3 Terms and Conditions........................................................................................................ 7
6.0 Operative Guideline.................................................................................................................... 8
7.0 Infractions, Violations and Disciplinary Actions........................................................................... 8

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Approval Sheet

Document Title: Sign On Bonus Policy

Document ID:
Version Number: 3
Document Owner: [Talent Acquisition]
Effective Date: 09/16/2022

This document and any changes were prepared, reviewed, and approved by the following:

Prepared by:

Melven Cion
Maager1,Talent Acquisition

Reviewed by:

May Shereen Prado

Associate Director, Talent Acquisition

Roxanne Avila
Sr Manager,Talent Acquisition

Approved by:

Karen Aducul
VP, Talent Acquisition

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Change History

Date Version Prepared by Reviewed by Approved by Change Description

2017.11.29 1.00 Ma. Karen Quinia- Amit Jagga Initial document
Christina Adducul Sr Director,
Fulgencio PH Business
Recruitment Recruitment Operations
Manager Leader Services

2019.09.16 3.00 Ma. Loralie Felin Karen Added the ff:

Christina Associate QuiniaAdducul 2.0 Definition that SOB is
Fulgencio Director – Sr Director, charged to the hiring program.
Sr Talent PH Talent 2.1.5 Redeployed employees are
Manager – Acquisition Acquisition ineligible for SOB.
Talent 2.2.1 Discontinuance of SOB for
Acquisition Amit Jagga resigned employees
Vice 2.2.3 Discontinuance of SOB for
President, transferred employees.
3.1.2 Non-standard payout
Business
amount
Operations
3.2.5 Non-standard payout
Services
schedule
3.3.5 Clawback exemption

Distribution List

The document owner shall maintain a distribution list for controlled copies of this document. All
identified employees on the distribution list must have access to the latest controlled copy of this
document.

Name Role/Department/Account
Talent Acquisition Management Committee Talent Acquisition leaders (Managers and up)

Related Documentation

All related documents below shall be updated accordingly with respect to the changes in this
document.

Document ID Document Title Document Owner / Department

SOB Process Document MIS Biling

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Sign On Bonus Policy
1.0 Policy Statement

This document outlines the Sign On Bonus requirements and payout process.

1.1 Purpose

This document outlines the steps involved in Sign On Bonus requirements and payout process to
achieve calibration/alignment among Talent Acquisition, Finance and Delivery leaders.

1.2 Objectives

1.1.1 To define the requirements for a candidate to be eligible for Sign On Bonus incentive.
1.2.2 To provide guidelines on payout terms and conditions.

1.3 Scope/Limitations/Users

The document covers Sign On Bonus, Completion Bonus, Retention Bonus and other similar
items related to bonuses that are given to external or internal Concentrix employees to fill classes.
This process is applicable to both advisors and non-advisors that are within the scope of the PH
Talent Acquisition team. This does not include the processes involving Workday and does not
cover those hired by the Talent Acquisition corporate team. This document covers all members of
the PH Talent Acquisition team and can also be used when onboarding other non-TA
stakeholders.
This document does not cover the SOB payout process and/or Recovery process in case of
errors in payouts.

2.0 Definitions

Term Definition
SOB Sign On Bonus
MIS Management Information System – Reporting arm of Talent Acquisition
TA Talent Acquisition
SRT Specialized Recruitment Team

3.0 Roles and Responsibilities

Role Responsibility
Recruitment Issue, discuss SOB contract and upload it on WD.
Operations Create BAF/expense number
POC First level of escalation on SOB inquiries (example: payment tranches, amounts etc).
Support and Issue, discuss SOB contract and upload it on WD.
Leadership Create BAF/expense number
Hiring POC First level of escalation on SOB inquiries (example: payment tranches, amounts etc).
SRT POC Issue, discuss SOB contract and upload it on WD.
Create BAF/expense number
First level of escalation on SOB inquiries (example: payment tranches, amounts etc).
MIS POC Extract details from the SOB intake request SP site and confirm with the
requestor if the details extracted are accurate and complete and then input
details in the Payroll Input Masterfile
Extract the list of agents on the Masterfile for CTP creation and send emails at
least a week prior the expected payout date.

4.0 Process Details/Implementing Policy Guidelines

Eligibility and Requirements

4.1 Eligibility

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 Candidate must meet all of the requirements listed below to be eligible for the Sign On
Bonus:
4.1.1 Candidate must be hired for the specific position and program/account
offering Sign On Bonus as approved by Competency Leader, Finance and
Recruitment Leader.
4.1.2 Candidate must be onboarded within the dates specified by both Competency
and Recruitment Leader.
4.1.3 Candidate must be officially employed by Concentrix on the dates specified,
corresponding to the account that s/he is assigned to.
4.1.4 Candidates who went through Near-Hire Training (NHT) are not qualified to
receive Sign On Bonus.
4.1.5 Candidates who are redeployed from other accounts or departments, and
those who may later on be redeployed to other programs or accounts or
departments during/within the milestones indicated in the SOB, are not
qualified to receive the Sign On Bonus.

4.2 Requirements

4.2.1 The eligible employee must be an active employee (i.e. reporting for work, not
on leave, not AWOL) of Concentrix and is in the account/program offering the
Sign-On-Bonus upon receipt of the Sign On Bonus payout. If the employee
resigns or gets separated from the Company, for whatever reason, the Sign
On Bonus provisions will also be discontinued effective the date of
resignation or separation.
4.2.2 Employees who are removed from the program/account due to non-
certification or other reasons related to non-performance before regularization
will be disqualified to receive the Sign On Bonus.
4.2.3 Employees become ineligible if transferred/redeployed to another account or
program within the milestone period for whatever reason, regardless whether
employee-initiated or company-initiated.
4.2.4 Only qualified applicants who have a duly signed Sign On Bonus Guidelines
document attached to their 201 File will be allowed to claim the Sign On
Bonus.
4.2.5 Any new incentive promo beyond this period will not be applicable to this
application.
4.2.6 Concentrix reserves the option to waive the employee’s eligibility to receive
other special variable bonuses within the course of employment, relative to
this Sign On bonus.
4.2.7 Eligible employees who have attendance issues (RTWO, prolonged
unauthorized absences), level 3 disciplinary actions, and prolonged leaves
(LOA) will result to the forfeiture of the Sign On Bonus.

5.0 Sign On Bonus Payout

5.1 Payout Table

5.1.1 Standard Payout Table Samples – Agent

# of Employee Claw
Total SOB
payment Payment Terms milestone back Conditions
Amount
tranches
For
90D from
PHP 5,000.00 generic/simpler
hire date
PHP 10,000.00 2 per employee No account less than
180D from
milestone SLA or during
hire date
lean season

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 First payment: 30D from
PHP 10,000.00 hire date For complex
Second
90D from account, less than
PHP 20,000.00 3 payment: PHP No
5,000 hire date SLA or during
Third payment: 180D from lean season
PHP 5,000 hire date

5.1.2 Standard Payout Table Samples – Non – Agent

# of Employee Claw
Total SOB
payment Payment Terms milestone back Conditions
Amount
tranches
Yes – 1 For
year from generic/simpler
One-time 30D from
PHP 10,000.00 1 hire date account less than
payment hire date
SLA or during lean
season
First payment: Yes – 1
90D from For complex
PHP 15,000.00 year from
hire date account, less than
PHP 30,000.00 2 Second hire date
180D from SLA or during lean
payment: PHP
hire date season
15,000.00

5.1.3 Sign On Bonus amount other than the Standard Payout may be offered with
the approval of Competency Leader, Finance and Recruitment Leader.

5.2 Schedule

5.2.1 Sign On Bonus will be paid out if all eligibility requirements have been met.
5.2.2 Sign On Bonus will be credited to the employee’s payroll account within 4
payroll payout dates after completion of the required tenure mentioned.

5.3 Terms and Conditions

5.3.1 Sign On Bonus amount is subject to BIR salary withholding tax.

5.3.2 Payment will be credited to the employee’s payroll account only upon
validation of qualification to receive the Sign On Bonus.
5.3.3 For non-agents, continuous employment must be rendered with Concentrix
for one (1) year from hire date. If employment with Concentrix is terminated
for non-account driven reasons such as non-regularization, misconduct, just
cause, poor performance or for a voluntary cause on or before the above
date, employee must repay Concentrix the full amount of bonus received at
the time of separation. Amount of bonus received means gross bonus amount
less applicable taxes.
5.3.4 For agents, no similar refund as stated in 5.3.3 will be applicable unless it is
stipulated on the account SOW, with documented approval of Delivery and
Talent Acquisition leaders, and stated expressly in the Sign On Bonus
Agreement issued to the agents.
5.3.5 Concentrix will deduct any of aforesaid amount (for refund) from any funds
the company may owe the employee at the time of departure, including, but
not limited to wages/salaries, variable pay, or executive incentive,
commissions, and vacation pay as applicable. If, after Concentrix has
deducted the amount from funds owed at the time of employee departure,
and a shortfall balance remains, employee shall repay the balance to
Concentrix.

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 5.3.6 Claw back of Sign On Bonus may be waived if stipulated on the account
SOW or with approval of both Competency and Recruitment Leader

6.0 Operative Guideline

This policy supersedes any other policy or process that is contrary to the afore-stated.
Management reserves the right to revise or amend this policy at its discretion with due notice.

7.0 Infractions, Violations and Disciplinary Actions

Apart from the forfeiture SOB, any violation to the terms and conditions stated in the policy and
neglect of duties identified herein will result to disciplinary sanctions as provided by the Unified
Code of Discipline and Ethics which may result to termination of employment, subject to
compliance with the requirements of due process. Reference: Unified Code of Discipline and
Ethics - version 9.

Reference: Unified Code of Discipline and Ethics - version 9.0

Sign On Bonus Policy_092022_rev5cln

Final Audit Report 2022-10-05
Created: 2022-09-15

By: Loralie Felin (loralie.felin@concentrix.com)

Status: Signed

Transaction ID: CBJCHBCAABAAhpvTC9rqyBVvJmA03GeyQIuMmeIfFAnN

"Sign On Bonus Policy_092022_rev5cln" History

Document created by Loralie Felin (loralie.felin@concentrix.com)
2022-09-15 - 2:54:34 PM GMT- IP address: 49.146.103.154

Document e-signed by Loralie Felin (loralie.felin@concentrix.com)

Signature Date: 2022-09-15 - 3:10:13 PM GMT - Time Source: server- IP address: 49.146.103.154

Document emailed to roxanne.avila@concentrix.com for signature

2022-09-15 - 3:10:16 PM GMT

Email viewed by roxanne.avila@concentrix.com

2022-09-16 - 0:36:05 AM GMT- IP address: 104.47.58.126

Signer roxanne.avila@concentrix.com entered name at signing as Roxanne Avila

2022-09-19 - 5:49:04 AM GMT- IP address: 163.116.223.40

Document e-signed by Roxanne Avila (roxanne.avila@concentrix.com)

Signature Date: 2022-09-19 - 5:49:06 AM GMT - Time Source: server- IP address: 163.116.223.40

Document emailed to mayshereen.prado@concentrix.com for signature

2022-09-19 - 5:49:07 AM GMT

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 Email viewed by mayshereen.prado@concentrix.com
2022-09-19 - 5:49:18 AM GMT- IP address: 40.94.33.126

Signer mayshereen.prado@concentrix.com entered name at signing as May Shereen Prado

2022-09-19 - 6:41:14 AM GMT- IP address: 180.190.227.73

Document e-signed by May Shereen Prado (mayshereen.prado@concentrix.com)

Signature Date: 2022-09-19 - 6:41:16 AM GMT - Time Source: server- IP address: 180.190.227.73

Document emailed to karen.quinia@concentrix.com for signature

2022-09-19 - 6:41:18 AM GMT

Email viewed by karen.quinia@concentrix.com

2022-10-04 - 1:57:37 PM GMT- IP address: 104.47.58.126

New document URL requested by karen.quinia@concentrix.com

2022-10-04 - 1:57:50 PM GMT- IP address: 119.94.241.101

Email viewed by karen.quinia@concentrix.com

2022-10-05 - 8:37:30 AM GMT- IP address: 104.47.70.126

Signer karen.quinia@concentrix.com entered name at signing as Karen Quinia Adducul

2022-10-05 - 8:37:52 AM GMT- IP address: 119.94.241.101

Document e-signed by Karen Quinia Adducul (karen.quinia@concentrix.com)

Signature Date: 2022-10-05 - 8:37:54 AM GMT - Time Source: server- IP address: 119.94.241.101

Agreement completed

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