General Conditions of Sale - version 11

General Conditions of Sale

Version 11

> TERMS AND CONDITIONS OF SALE

TERMS AND CONDITIONS OF SALE – VIDEO GAMES

TERMS AND CONDITIONS OF SALE – VOD

> TERMS AND CONDITIONS OF SALE – VIDEO GAMES

ARTICLE 1: INTRODUCTION

hese Terms and Conditions of Sale (hereinafter the "TCS" or the "Contract") apply to all purchases of
intangible digital content (hereinafter the "Digital Content") between you (hereinafter "you" or the "User") and
Ankama Games, a simplified joint-stock company with its head office located at 75 Boulevard d'Armentières,
59100 Roubaix (France), registered with the Companies and Commerce Register (RCS) of the Lille
Metropolitan Area under number 492 360 730, and whose VAT number is FR55492360730 (hereinafter "
Ankama", the "Company", "we", or "us").

By placing an order for one or more items of Digital Content on one of the websites published by Ankama
(hereinafter the "Websites"), in the application referred to as "Ankama Launcher" or any other name
substituted for it (hereinafter the "Launcher"), or within one of the video games published by Ankama
(hereinafter the "Games"), including within Games available in the form of mobile applications provided by
Ankama on mobile application download platforms (hereinafter the "Applications"), you agree to comply with
these TCS. The Websites, Launcher, and Games are collectively referred to as the "Ankama Shops".

The Digital Content governed by these TCS comprise all content available in Ankama Shops, including but not
limited to:

subscriptions to the DOFUS video game (hereinafter the "Subscription" or "Subscriptions");

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WAKFU Booster Packs (hereinafter the "Booster" or "Boosters");

credits that can be exchanged for game content or services (hereinafter the "Credits");
game elements (as this term is defined in Article 6.4 hereinafter);
WAVEN season passes (hereinafter the "Season Passes");
and video games purchased individually.

These stipulations shall apply without prejudice to any mandatory legal provisions in this regard and, in
particular, those provided for by the applicable laws of your country of habitual residence.

Unless proven otherwise, the data recorded by Ankama constitutes the presumption of proof of all transactions
between Ankama and you. The history of transactions made in the Ankama Shops (excluding transactions
made within the Applications) between Ankama and you can be viewed at any time on the "Account
Management" page, which is accessible from the Websites.

IMPORTANT: When you purchase Digital Content, you expressly agree that the Digital Content will be
made available to you immediately, and you therefore expressly waive your right of withdrawal.

ARTICLE 2: USER ACCOUNTS

2.1 To purchase Digital Content, you must be the account holder for an Ankama account (hereinafter the "
Account").

For more information on Account creation rules, please refer to Ankama's Terms of Use.

To make a purchase inside one of our Applications, you must also be the account holder for an account
created with the mobile application download platform (hereinafter the "Application Platform" or the "
Application Platforms") from which you downloaded the Application (e.g. Google Play on Android or the App
Store on iOS). For more information on account creation rules, please read the terms of use for these
Application Platforms.

2.2 You acknowledge that you are an individual who has reached the age of majority in your country of habitual
residence or, if you are a minor and the law of your country of habitual residence so requires, you have
obtained permission from your legal representative (parent or guardian). You also acknowledge that you are
legally able to enter into contracts in accordance with the legislation, case law, and customs of your country of
habitual residence.

2.3 For the purposes hereof, the meaning of "Account Closure" is as defined in Article 14 of the Terms of Use.

ARTICLE 3: AVAILABILITY

Our offers of Digital Content are valid as long as they are displayed in the Ankama Stores. They may be
withdrawn or modified at any time. Please note that simply adding a Digital Content item to the cart does not
constitute confirmation of the order. In other words, Digital Content may become unavailable between the time
it is added to the cart and the time when the User confirms the order.

ARTICLE 4: PRICES AND PAYMENTS

4.1 You may purchase Digital Content using any of the payment methods offered by the Company. The
available payment methods depend on the Digital Content you wish to purchase and your country of
residence. Similarly, the price of a Digital Content item may vary depending on the payment method
selected and your country of residence. The Company shall not be held liable if one of the payment
methods normally available for the Digital Content in question is not available when you place your

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order.

Some payment methods are managed by payment service providers for whom additional terms and fees may
apply. Please review any such additional terms and fees before placing an order. You may also be required to
create an account with such payment service providers (e.g. PayPal).

For orders made via an Application, payments will be processed by the Application Platform used.

4.2 Unless otherwise indicated, prices are listed in the currency of your country of residence, with taxes
included. They do not take into account any exchange rates or fees linked to specific payment methods. All
costs arising from banking operations, such as international bank transfers, are your responsibility. If we do not
receive the full payment for the Digital Content purchase, we will not be able to validate your order. In this
case, we will offer you the option to either complete your payment or cancel your order. If you choose the
latter, we will refund the amount we received for the order. Any communication fees linked to acquiring and
using Digital Content shall be borne by the User.

4.3 The Company may modify its prices at any time, without prior notice. However, in the event of payment
using a non-instantaneous method (e.g. bank transfer), the applicable price will be the price in effect on the
day the contract was formed.

4.4 You acknowledge that all payments you make on the Ankama Stores, for yourself or any person you
represent, are made with the permission of the holder of the payment method used; otherwise, the rules set
forth in Article 4.5 shall apply. In any event, if you have not reached the age of majority in your country of
habitual residence, you must obtain permission from your legal representative before making any payments on
the Ankama Stores if the applicable legislation, case law, or customs so require.

4.5 If we determine that you have made a fraudulent payment on the Ankama Stores (i.e. without the free,
informed consent of the holder of the payment method), Ankama reserves the right to sanction you and bring
appropriate legal proceedings against you. Please note that more information about non-financial sanctions is
provided in the Terms of Use, and that such sanctions may include your Account being permanently banned.

Furthermore, if you have provided your login details to a third party who then makes a fraudulent payment,
Ankama may impose the same sanctions against you.

4.6 Some Digital Content may be purchased in exchange for Audiotel codes. You acknowledge that any
person using Audiotel services is deemed to be the holder of the landline or cellphone subscription (hereinafter
the "Subscriber") used to generate the Audiotel codes, or is deemed to have obtained the Subscriber's
permission. Audiotel codes and SMS (Short Message Service) messages are not provided by the Company,
but by a third-party provider. Premium-rate calls and SMS messages from the Subscriber's landline or
cellphone to obtain Audiotel codes are billed by the telephone operator. You are reminded that, in
accordance with applicable law, the Subscriber is responsible for the use of the subscribed landline(s)
or cellphone subscriptions of which they are the holder. In the event of unauthorized use or hacking of
the landline or cellphone, the Subscriber must contact their operator.

4.7 In accordance with our Terms of Use, selling or exchanging Audiotel codes acquired on the Ankama
Stores, whether in our Games, on our forums, or anywhere else, is strictly forbidden.

ARTICLE 5: PURCHASE METHODS AND ORDER CONFIRMATIONS

5.1 For orders on our Websites or in the Launcher:

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After selecting a Digital Content item on our Websites or in the Launcher, you will be asked to log in to your
Account if you are not already logged in. If you are making your first payment, Ankama will ask you to certify
your Account. Please read our Terms of Use to learn more about Account certification.

Whatever Digital Content is selected, a summary of your order will be shown to you prior to confirmation.

You will receive an email confirming that your order has been successfully placed.

5.2 For orders within our Games (excluding orders within our Applications):

Certain Games have their own store that allows you to purchase Digital Content using a bank card that was
previously saved to your Account (see Article 5.7 below).

After selecting a Digital Content item at an in-game store, you will be asked to pay for it. If there are no bank
cards saved to your Account, you will be automatically directed to our Websites to make the payment. If there
is a bank card saved to your Account, you will have the option to pay for your order using that card (but are not
required to do so). You will be asked to enter a verification code before your order is validated.

You will receive an email confirming that your order has been successfully placed.

5.3 For orders within our Applications:

The process for validating, confirming, and paying for an order depends on the Application Platform you use
and on how you have configured your mobile device. Please read those platforms' terms of use and terms and
conditions of sale for more information.

5.4 Subject to availability of the Digital Content you have ordered and once your order has been paid in
full, your order is accepted, and a contract is formed at the moment when you give your final
confirmation of your order after checking it and, if necessary, correcting it. Unless you choose to pay
using a non-instant method (e.g., via bank transfer), the Digital Content is sold to you on a prepayment basis,
and payment is therefore due at the time of the order.

5.5 Under any contract formed with a payment instrument that does not allow for irrevocable collection of the
amount due at the time of the order, said contract will be automatically terminated if the amount due has not
been collected by us within ten (10) days of the date when the contract was formed.

5.6 Ankama also reserves the right to refuse to honor all or part of an order deemed to be irregular in view of
the quantities of Digital Content typically ordered by a consumer.

5.7 When placing your order on certain Ankama Stores, you have the option to save your bank card details so
you will not have to re-enter them the next time you place an order.

Your bank card details are securely saved by our payment service provider.

You can view your list of saved bank cards at any time in the Account Management section under "Payments",
then "Manage my payment methods". From there, you have the option to delete any of your saved bank cards.

Each time you want to pay using a bank card that is already saved to your Account, you must enter a
verification code that will be sent to you via text message.

ARTICLE 6: DIGITAL CONTENT

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6.1 Subscriptions to the DOFUS video game

6.1.1 Within the Ankama Shops, the Company may offer Subscriptions to access the DOFUS game in its
entirety.

6.1.2 You can view the status of your Subscription(s) in the Account Management section.

6.1.3 A Subscription starts at the precise moment when it is activated on the Company's servers. If payment is
immediate (e.g. by bank card), activation is immediate. In all other cases (e.g. payment by bank transfer),
activation occurs only once the Company has received and collected your payment.

6.1.4 Excluding special cases, the Subscription period is calculated as follows:

1 week = 7 days
1 month = 30 days
3 months = 90 days
6 months = 180 days
1 year = 360 days

6.1.5 A Subscription ends upon expiry of the subscription period chosen by the User, unless Account Closure
occurs before the expiry date.

6.1.6 Account Closure automatically and immediately terminates your subscription, and you will be unable to
claim any refund for the remaining period, if applicable.

6.2 Boosters for the WAKFU video game

6.2.1 Within the Ankama Shops, the Company may offer Boosters that provide in-game advantages for a
limited time. The various Booster categories and the benefits they provide are described in detail at the
following link: https://www.wakfu.com/en/mmorpg/booster-benefits.

6.2.2 A Booster starts at the precise moment when it is activated on the Company's servers. If payment is
immediate (e.g. by bank card), activation is immediate. In all other cases (e.g. payment by bank transfer),
activation occurs only once the Company has received and collected your payment.

6.2.3 A Booster ends upon expiry of the chosen Booster period, unless Account Closure occurs before the
expiry date.

6.2.4 Account Closure automatically and immediately terminates your Booster subscription, and you will be
unable to claim any refund for the remaining period, if applicable.

6.3 Credits

6.3.1 Within the Ankama Shops, the Company may allow you to acquire usage rights for Credits, including
Ogrines (credits that can be exchanged for subscriptions, virtual items, or services that can be used within
certain Games, including DOFUS, WAKFU, and KROSMASTER), Goultines (credits that can be exchanged for
virtual items or services that can be used within the DOFUS TOUCH video game), Krosmaga Kamas (credits
that can be exchanged for virtual cards in the form of boosters or decks, and services that can be used within
the KROSMAGA game), and Gems (credits that can be exchanged for services, cosmetic content, and
character skins that can be used within the WAVEN game). Credits allow you to access content made
available to you by Ankama in the Ankama Shops.

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By placing an order for Credits, you acknowledge that you have reviewed Article 9 of our Terms of Use.

6.3.2 You can view your Credit balance in the Account Management section of the Websites.

6.3.3 Credits are valid as soon as they are credited to your Account by Ankama and expire on the day of
Account Closure.

6.3.4 Ankama may decide to restrict the number of Credits that you can purchase at any one time and/or hold
in your Account at any time.

6.3.5 Whatever the terminology used, Ankama only provides usage rights for Credits, and not ownership rights,
which you expressly acknowledge. You acknowledge that the Credits have no financial value in the real world
and that they in no way constitute money or goods of any kind. You must in no way transfer, sell, or otherwise
exchange usage rights for Credits (or attempt to do so) outside of the Ankama Shops and their rules.

6.4 Game Elements

6.4.1 Ankama allows you to purchase usage rights for Game Elements, as defined hereinafter. "Game
Elements" means all elements that are available for you to purchase in the Ankama Shops, whether contained
in a pack or purchased individually, including but not limited to virtual items, cards, customization elements,
cosmetic content, character skins, emotes, visual effects, dialogue, special effects, chests, and services that
can be used within the Games.

By placing an order for Game Elements, you acknowledge that you have reviewed Article 5.4 of our Terms of
Use.

6.4.2 Whatever the terminology used, Ankama only provides usage rights for Game Elements, and not
ownership rights, which you expressly acknowledge. You acknowledge that the Game Elements are and
remain the exclusive property of the Company. You acknowledge that the Game Elements have no financial
value in the real world and that they in no way constitute money or goods of any kind. You must in no way
transfer, sell, or otherwise exchange usage rights for Game Elements (or attempt to do so) outside of the
Games and their rules.

6.4.3 Please note that Game Elements may have an expiry date. In any case, since Game Elements are
associated with your Account, you will no longer have access to these elements in the event of Account
Closure, for whatever reason, and you will not be able to claim any compensation or damages of any kind
whatsoever.

6.5 WAVEN Season Passes

6.5.1 Ankama may offer Season Passes that provide in-game advantages for a limited time. The various
categories of Season Passes and the benefits they provide are described in detail here:
https://support.ankama.com/hc/en-us/articles/17646007725969.

6.5.2 A Season Pass starts at the precise moment when it is activated on the Company's servers. If payment is
immediate (e.g. by bank card), activation is immediate. In all other cases (e.g. payment by bank transfer),
activation occurs only once the Company has received and collected your payment.

6.5.3 A Season Pass ends at the close of the current season, the dates of which are specified in the
description of the ordered item, unless Account Closure occurs before the expiry date.

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6.5.4 Account Closure automatically and immediately terminates your Season Pass, and you will be unable to
claim any refund for the remaining period, if applicable.

6.6 Intangible video games purchased individually

6.6.1 In the Launcher, Ankama may make intangible video games available for individual purchase.

6.6.2 You acknowledge and agree that when you purchase an individual game in the Launcher, the game will
be provided to you via a download link. Therefore, no physical media (including DVD-ROMs or CD-ROMs) will
be sent to you. It is not possible to download, install, or use the game outside of the Launcher.

6.6.3 Before your purchase, you will be informed of the minimum system configuration needed to install the
game. It is your responsibility to check that your computer equipment is compatible before placing any order.
No refunds will be given if your hardware configuration is insufficient.

6.6.4 Since games acquired within the Launcher are associated with your Account, you will no longer have
access to these games in the event of Account Closure, for whatever reason, and you will not be able to claim
any compensation or damages of any kind whatsoever.

ARTICLE 7: REFUNDS – WITHDRAWAL

In accordance with applicable law, when you purchase Digital Content, you expressly agree that the
Digital Content will be made available to you immediately. Therefore, you expressly waive the right to
exercise your right of withdrawal with regard to the purchase of Digital Content.

In certain conditions, however, you may take advantage of our refund policy. Applicable terms and restrictions
are available at the following link: https://support.ankama.com/hc/en-us/articles/201130148.

ARTICLE 8: PERSONAL DATA

When you place an order on the Ankama Stores, you may be required to provide us with personal information.
For full information on how we process such personal information, please read our Privacy Policy carefully,
which can be found at the following link: https://account.ankama.com/en/privacy-policy.

ARTICLE 9: CUSTOMER SUPPORT

The Support website (https://support.ankama.com/hc/en-us) is the preferred means of access to customer

support (hereinafter the "Support"). To create a request on the Support website, you must create an
assistance account by providing, in particular, a valid e-mail address. Your request will be saved in the form of
a ticket (identified by a 7-digit number).

ARTICLE 10: LIABILITY AND WARRANTY

10.1 DIGITAL CONTENT IS USED UNDER THE ENTIRE RESPONSIBILITY AND AT THE SOLE RISK OF
THE USER.

10.2 DIGITAL CONTENT IS PROVIDED "AS IS", WITHOUT ANY WARRANTY OF ANY KIND, WHETHER
EXPRESS OR IMPLICIT. WITHIN THE LIMITS IMPOSED BY LAW, ANKAMA EXCLUDES ANY
GUARANTEE REGARDING THE MARKET VALUE OF DIGITAL CONTENT, USER SATISFACTION, OR THE
CONTENT'S CAPACITY TO FULFILL A SPECIFIC PURPOSE.

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10.3 ANKAMA OFFERS NO GUARANTEE OR REFUND IN THE EVENT OF A PRICE REDUCTION OR A

PROMOTIONAL OFFER.

10.4 FURTHERMORE, ANKAMA SHALL NOT BE HELD LIABLE FOR TECHNICAL PROBLEMS
INDEPENDENT OF THE DIGITAL CONTENT, SUCH AS: COMMUNICATION PROBLEMS CAUSED BY THE
CUSTOMER'S INTERNET SERVICE PROVIDER (SLOW SPEED OR POSSIBLE INTERRUPTIONS),
CONSTRAINTS AND LIMITS OF THE INTERNET, SPECIFICALLY REGARDING TRANSMISSION OF DATA
VIA NETWORKS AND DATA BREACHES, OR TECHNICAL PROBLEMS ENCOUNTERED BY ANKAMA'S
HOST. FOR TECHNICAL REASONS, SPECIFICALLY INVOLVING MAINTENANCE OR NETWORK
FAILURE, TEMPORARY INTERRUPTIONS OF SERVICES ARE POSSIBLE. IT IS THE USER'S
RESPONSIBILITY TO PROTECT THEIR TECHNICAL EQUIPMENT, ESPECIALLY AGAINST ANY FORM OF
INFECTION BY VIRUSES AND/OR ANY ATTEMPTED INTRUSION, AND TO PERFORM ALL BACKUPS OF
THEIR OWN DATA.

10.5 IN CERTAIN COUNTRIES, THE LAWS IN FORCE PROHIBIT OR RESTRICT FREE ACCESS TO
CERTAIN INTELLECTUAL WORKS. YOU UNDERTAKE TO VERIFY THAT, ACCORDING TO THE LAWS OF
THE PLACE WHERE THE ORDER WAS MADE, THERE ARE NO SIMILAR PROHIBITIONS OR
RESTRICTIONS CONCERNING THE DIGITAL CONTENT ORDERED. IN GENERAL, ANKAMA CANNOT BE
HELD LIABLE IF THE DIGITAL CONTENT DOES NOT COMPLY WITH THE LEGISLATION OF THE PLACE
WHERE IT WAS ORDERED.

10.6 ANKAMA'S LIABILITY SHALL NOT BE ENGAGED REGARDING THE DIGITAL CONTENT IF THE
ORDER AND/OR THE MANNER IN WHICH YOU USE IT ARE UNLAWFUL.

10.7 Some countries do not authorize limitations or exclusions of liability. Therefore, the limitations or
exclusions mentioned herein might not apply to you.

ARTICLE 11: LEGAL GUARANTEES

For consumers in the European Union: As a consumer, you benefit from a legal guarantee of conformity and a
guarantee against hidden defects in Digital Content, under the conditions defined hereinafter:

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The consumer has a period of two years starting from the delivery of the Digital Content to
obtain the implementation of the legal guarantee of conformity in the event of non-conformity.
Within one year from the delivery date, the consumer is only required to establish the existence
of the non-conformity, not the date on which such non-conformity appeared.

The legal guarantee of conformity carries a requirement to provide all updates necessary to
maintain the conformity of the Digital Content.

The legal guarantee of conformity gives the consumer the right to have the Digital Content
brought into conformity without undue delay following their request, at no cost and without any
major inconvenience to them.

The consumer may obtain a price reduction while keeping the Digital Content, or they may
terminate the contract with a full refund for relinquishing the Digital Content, if:

1. The provider refuses to bring the Digital Content into conformity;

2. The Digital Content is brought into conformity with an undue delay;
3. The Digital Content cannot be brought into conformity without fees being charged to the
consumer;
4. Bringing the Digital Content into conformity entails a major inconvenience to the
consumer;
5. The non-conformity of the Digital Content persists despite the provider's attempt to bring
it into conformity remaining unsuccessful.

The consumer is also entitled to have the price reduced or the contract terminated when the
non-conformity is so serious that it warrants an immediate price reduction or contract
termination. The consumer is then not required to first request that the Digital Content be
brought into conformity.

In cases where the non-conformity is minor, the consumer only has the right to terminate the
contract if the contract does not provide for payment of a price.

Any period during which the Digital Content is unavailable in order to be brought back into
conformity suspends the remaining guarantee until delivery of the Digital Content restored to
conformity.

The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31
of the French Consumer Code.

A provider that, in bad faith, hinders implementation of the legal guarantee of conformity faces
a civil penalty of up to 300,000 euros, which may be increased to a maximum of 10% of
average annual revenue (Article L. 242-18-1 of the French Consumer Code).

In addition, the consumer benefits from the legal guarantee against hidden defects, pursuant to
Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of
the defect. This guarantee entitles the consumer to a price reduction if the Digital Content is
retained, or a full refund for relinquishing the Digital Content.

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ARTICLE 12: GENERAL PROVISIONS

12.1 Applicable law: The TCS are subject to French law.

12.2 Divisibility: If any provision or term of this Contract is determined to be illegal, invalid, or unenforceable,
that provision or term will be deleted without affecting the application of the other provisions.

12.3 Modification of the TCS: Ankama reserves the right to modify the content of the TCS at any time in order
to keep them up to date with the Digital Content offered. The date of the most recent update at the bottom of
these TCS indicates whether there have been any recent changes. The applicable terms and conditions of sale
for any dispute concerning an order are therefore those in force on the date the aforementioned order is
placed. In all other cases, modifications to the TCS shall apply ipso jure from their date of publication on the
Ankama Stores.

12.4 Disputes: All disputes arising from the purchase and sale transactions entered into under these TCS,
concerning their validity, interpretation, execution, termination, consequences and outcomes, and that cannot
be resolved between Ankama and you, shall be submitted to the competent courts under the terms of common
law.

The User is informed that, in the event of a dispute, he/she may resort to conventional mediation or any
alternative form of dispute resolution.

For consumers in the European Union: The European Commission provides an online dispute resolution
platform, available at the following link: http://ec.europa.eu/consumers/odr/.

BEFORE PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREED TO THESE
TERMS AND CONDITIONS OF SALE, AS WELL AS OUR PRIVACY POLICY.

Last updated: April 11, 2024

> TERMS AND CONDITIONS OF SALE – VOD

ARTICLE 1: INTRODUCTION

1.1 Preamble – These Terms and Conditions of Sale (hereinafter the "TCS" or the "Contract") are entered into
between Ankama Games, a simplified joint-stock company with its head office located at 75 Boulevard
d'Armentières, 59100 Roubaix (France), registered with the Companies and Commerce Register (RCS) of the
Lille Metropolitan Area under number 492 360 730, and whose VAT number is FR55492360730 (hereinafter "
Ankama", the "Company", or "we"), and the user (hereinafter the "User" or "you") of the Service accessible
from the Video section of the Ankama Launcher (hereinafter the "Launcher") and/or of the KROSMOZ and
ALLSKREEN mobile applications (hereinafter the "Application").

1.2 Definitions – For the purposes hereof:

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"Program(s)" refers to the audiovisual and/or cinematographic content offered on the Launcher and/or
the Application, in the form of an episode, film, or season;
"Streaming" refers to the broadcasting or receiving (via the Internet) of the Programs, by means of a live
transmission mode allowing for continuous playback, without the possibility of downloading;
"Playback Device" refers to any device (fixed or mobile) that can be used to access the Service via the
Launcher or the Application provided by Ankama.

1.3 Purpose – The TCS are intended to govern the use of the Service by the User and the contractual
relationship between Ankama and the User for any transaction carried out by the User on the Launcher and/or
the Application to access the Programs. Any use of the Service implies the full and unconditional acceptance
of the TCS. In the event of non-compliance with the terms of these TCS, Ankama reserves the right to take any
measure designed to preserve its interests, including the closure of the User's Account. Ankama also reserves
the right to bring any civil and/or criminal liability actions against the User. For the purposes hereof, the term
"Account Closure" is as defined in Article 14 of Ankama's Terms of Use.

ARTICLE 2: SERVICE OFFERED

2.1 Condition for Access to the Service

To access the Service, you must be an individual who has reached the age of majority in your country of
habitual residence or, if you are a minor and the law of your country of habitual residence so requires, you
must have obtained permission from your legal representative (parent or guardian), and you must, in any case,
be legally capable of entering into an agreement in accordance with the legislation, case law, or customs of
your country of habitual residence.

2.2 Description of the Service – Viewing of Programs

The video-on-demand service offered by Ankama (hereinabove and hereinafter the "Service") gives the User
the option to access a digital platform allowing them, by means of an electronic communication network and
the Launcher and/or the Application, and for a single fee, to watch via Streaming:

a Program that will be viewable for a maximum of 48 hours, with no limit on the number of views during
that period, starting from the launch of the first playback of said Program, which must occur within 30
(thirty) days of the date the order was confirmed (including this date). It is understood that, in any event,
it will no longer be possible to view the Program at the end of the 30-day period (hereinafter the "48-
hour Offer"). Example: If you order a Program at 12 p.m. on April 9, 2024, and you view the Program for
the first time at 6 p.m. on May 7, 2024, you will have until 12 p.m. on May 8, 2024, to view the Program;
a Program that will be viewable with no limit on the number of views and no limit on duration, except for
the duration of the Program's availability within the catalog of Programs, or that of the Service's
existence, whichever is attested first (hereinafter the "Long-Term Offer").

Some Programs may also be made available for free to Users with an active subscription to the DOFUS
MMORPG and/or with an active Booster Pack for the WAKFU MMORPG, or as part of a promotion or special
event related to a Program.

The Programs are only available via Streaming on the Launcher and/or the Application. Also, the User's
Playback Device must be connected to the Internet network during the time of the viewing.

Payments made as part of the Service are done, once the User has logged in to their Account, using the
payment system provided by Ankama on the Launcher and on the website https://store.ankama.com/

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(hereinafter the "Ankama Shop"), or, for the Application, using the payment system provided by the
application platform being used (Google Play or the App Store).

2.3 Changes to the Service

Ankama reserves the right to apply any changes or improvements to the Application, the Programs, and the
Service that it deems necessary or useful, or in order to comply with changes in legislation, without any
accountability to the User and without the possibility of being held liable to the User.

Furthermore, the catalog of Programs available via the Launcher and the Application is contingent on
agreements in force signed with the rights holders of the Programs, and its content is therefore subject to
change. Ankama can in no way guarantee the longevity of a given Program within the catalog (except in the
case of a 48-hour Offer). As such, the User is informed that if a Program is removed from the catalog, it will no
longer be accessible to the User, even if the User "rented" access to the particular Program before said
Program was deleted. A 48-hour Offer, however, is guaranteed, and any removal from the catalog will be
subject to prior notification displayed on the Program. Ankama shall not be liable for the deletion or
deactivation of access to the Programs.

2.4 Availability of the Service

The Service is normally accessible to the User 24 hours a day, 7 days a week, and year-round, except in the
event of force majeure or maintenance operations. Nevertheless, Ankama reserves the right, should a
compelling need arise, to temporarily restrict access, without prior notice and without penalty, and shall not be
liable for damage of any kind that may result therefrom. For a 48-hour Offer, however, the viewing period for
the Program will be extended by the length of time the Program was unavailable.

2.5 Geographical Restrictions

On the basis of agreements in force signed with the rights holders of the Programs, certain Programs made
available to you as part of the Service are only available in certain countries. Therefore, you may only watch
the Programs in the countries for which Ankama owns the corresponding rights.

ARTICLE 3: USER ACCOUNT

3.1 To access the Service, you must be the account holder of an Ankama account (hereinabove and
hereinafter the "Account").

3.2 Creating an Account is free. To create an Account, you have to click on the link for this purpose found on
the Launcher or the Application. You will then be redirected to the registration page and will have to enter the
following information: email address, password, last name, first name, and date of birth.

Depending on the laws in force in your country of habitual residence, the Company may ask you to provide the
email address of your legal representative (parent or guardian) in order for them to give consent for the
creation of your Account.

Creating an Account is subject to acceptance of Ankama's Terms of Use.

The Account is created once the User has clicked on the confirmation link received via email.

3.3 To make a purchase within an Application, you must also be the account holder of an account created with
the mobile application platform through which you downloaded the Application (Google Play or the App Store).
For more information on account creation rules, please read the terms of use for these platforms.

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ARTICLE 4: PRICES AND PAYMENTS

4.1 Prices are set by Ankama and will be those mentioned on the Launcher, the Ankama Shop, and the
Application. Unless otherwise indicated, prices are listed in the currency of your country of residence, with
taxes included. They do not take into account any exchange rates or fees linked to specific payment methods.
The Company may modify its prices at any time, without prior notice.

4.2 The price is due when ordering. If we do not receive the full payment, we will not be able to validate your
order. In this case, we will offer you the option to either complete your payment or cancel your order. If you
choose the latter, we will refund the amount we received for the order.

4.3 If ordering via the Launcher or the Ankama Shop: You may complete the payment using one of the
payment methods offered by the Company. The available payment methods depend on your country of
residence. The Company shall not be held liable if one of the payment methods normally available is not
available when you place your order.

Some payment methods are managed by payment service providers for whom additional terms and fees may
apply. Please review any such additional terms and fees before placing an order. You may also be required to
create an account with such payment service providers (e.g., PayPal).

If ordering via the Application: Payments are made within the Application and are processed by the application
platform used (Google Play or the App Store). Ordering is subject to these platforms' terms and conditions of
sale.

4.4 You acknowledge that all payments you make on the Launcher, the Ankama Shop, and the Application, for
yourself or any person you represent, are made with the permission of the holder of the payment method used;
otherwise, the rules set forth in Article 4.5 shall apply. In any event, if you have not reached the age of majority
in your country of habitual residence, you must obtain permission from your legal representative before making
any payments on the Launcher, the Ankama Shop, or the Application, if the applicable legislation, case law, or
customs so require.

4.5 If it transpires that you have made a fraudulent payment (i.e., without the free, informed consent of the
holder of the payment method), Ankama reserves the right to sanction you and bring appropriate legal
proceedings against you. Please note that more information about non-financial sanctions is provided in the
Terms of Use, and that such sanctions may include your Account being permanently banned.

Furthermore, if you have provided your login details to a third party who then makes a fraudulent payment,
Ankama may impose the same sanctions against you.

4.6 Ankama reserves the right to refuse to honor all or part of an order deemed irregular in view of the quantity
of digital content typically ordered by a consumer.

4.7 For orders via the Launcher or the Ankama Shop:

When placing your order, you have the option to save your bank card details so you will not have to re-enter
them for future orders placed with your Account.

Your bank card details are securely saved by our payment service provider.

You can view your list of saved bank cards at any time in the Account Management section under "Payments",
then "Manage my payment methods". From there, you have the option to delete any of your saved bank cards.

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Each time you want to pay using a bank card that is already saved to your Account, you must enter a
verification code that will be sent to you via text message.

ARTICLE 5: USE OF THE PROGRAMS – INTELLECTUAL PROPERTY

5.1 Use of the Programs is reserved for the private setting of a household. Any commercial use of the
Programs by Users is strictly forbidden. Any appropriation, attempt to appropriate, modification, or attempt to
modify all or part of the Programs is forbidden. The User may not implement any links to the Service without
Ankama's prior consent in writing. Any use of the Programs outside the scope defined by the TCS constitutes
an act of infringement, and the User may be subject to legal proceedings.

5.2 All elements of the Launcher and the Application, whether Programs, texts, comments, illustrations, works,
or reproduced images on the Launcher or the Application, are protected by French and international copyright
and intellectual property law.

5.3 Subject to the User's full adherence to these TCS and subject to payment for paid Programs, to the extent
necessary for playback of the Programs, Ankama grants you a limited, personal, non-exclusive, non-
transferable, and revocable license allowing you to access the Program via the Service. This license shall end
on whichever of these dates comes first: 1) at the end of the applicable viewing period, as described in Article
2.2 hereof; or 2) upon the closure of the User's account, no matter the reason.

The license granted to you is subject to certain restrictions. You agree not to:

reproduce, copy, modify, represent, sell, rent, distribute, transfer, disseminate, perform, or transmit the
Program available via the Service (except in the terms expressly stipulated herein);
create works derived from the Program;
bypass, modify, counteract, delete, or disable any content protection system or any digital rights
management technology that may be used in conjunction with the Service to control access to the
Program;
use bots or any other automated method to access the Service;
decompile, reverse-engineer, or disassemble any software or device accessible via the Service;
modify, delete, or damage the notices and statements regarding ownership rights over the Program in
any way whatsoever;
use the Service or the Program for commercial purposes or in public screenings;
use the Service or the Program for illicit purposes;
enable, encourage, or help third parties to violate the aforementioned rules.

We reserve the right to suspend, restrict, or terminate your access to the Service if you violate the rules set
forth below.

ARTICLE 6: COMMENTS ON THE PROGRAMS

Should the User be able to comment and give their opinion on a Program within the Launcher or the
Application, the User agrees that their comment shall not contain any content or remark:

that may be considered illegal, aggressive, defamatory, denigrating, pornographic, obscene, vulgar,
racist, xenophobic, homophobic, revisionist, hateful, malicious, sexually explicit, violent, contrary to
public order, or an affront to human dignity;
that may infringe on the legal rights of third parties (such as privacy and image rights);

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protected by copyright or trademark law and owned by a third party without its authorization or that of its
licensee;
revealing key elements of a Program's plot, particularly its ending.

Ankama reserves the right to delete comments that do not comply with any of the points above, without prior
notification.

Furthermore, the User grants Ankama a complimentary, non-exclusive, and transferable license to use the
comments posted on the Launcher and the Application.

ARTICLE 7: WITHDRAWAL

In accordance with applicable laws regarding digital content delivery services, the User is informed that they
may not exercise the right of withdrawal once they have expressly requested to immediately use the content
and have expressly waived their right of withdrawal when ordering said content.

ARTICLE 8: PERSONAL DATA

We collect data about you when an Account is created. Moreover, we collect certain data about your use of the
Service, including information on your playback activity.

For full information on how we process your personal data, please carefully read our Privacy Policy, which can
be found at the following link: https://account.ankama.com/en/privacy-policy.

ARTICLE 9: CUSTOMER SUPPORT

The Support website (https://support.ankama.com/hc/en-us) is the preferred way to access the customer
service department (hereinafter "Support"). To create a request on the Support website, you must create a
Support account by providing, in particular, a valid email address. Your request will be recorded in the form of
a ticket (identified by a seven-digit number).

ARTICLE 10: LEGAL GUARANTEES OF DIGITAL CONTENT AND SERVICES

For consumers in the European Union: As a consumer, you benefit from a legal guarantee of conformity and a
guarantee against hidden defects in digital content or services, under the conditions defined hereinafter:

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The consumer has a period of two years starting from the delivery of the digital content or
digital service to obtain the implementation of the legal guarantee of conformity in the event of
non-conformity. Within one year from the delivery date, the consumer is only required to
establish the existence of the non-conformity, not the date on which such non-conformity
appeared.

The legal guarantee of conformity carries a requirement to provide all updates necessary to
maintain the conformity of the digital content or digital service.

The legal guarantee of conformity gives the consumer the right to have the digital content or
digital service brought into conformity without undue delay following their request, at no cost
and without any major inconvenience to them.

The consumer may obtain a price reduction while keeping the digital content or digital service,
or they may terminate the contract with a full refund for relinquishing the digital content or digital
service, if:

1. The provider refuses to bring the digital content or digital service into conformity;
2. The digital content or digital service is brought into conformity with an undue delay;
3. The digital content or digital service cannot be brought into conformity without fees being
charged to the consumer;
4. Bringing the digital content or digital service into conformity entails a major
inconvenience to the consumer;
5. The non-conformity of the digital content or digital service persists despite the provider's
attempt to bring it into conformity remaining unsuccessful.

The consumer is also entitled to have the price reduced or the contract terminated when the
non-conformity is so serious that it warrants an immediate price reduction or contract
termination. The consumer is then not required to first request that the digital content or digital
service be brought into conformity.

In cases where the non-conformity is minor, the consumer only has the right to terminate the
contract if the contract does not provide for payment of a price.

Any period during which the digital content or digital service is unavailable in order to be
brought back into conformity suspends the remaining guarantee until delivery of the digital
content or digital service restored to conformity.

The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31
of the French Consumer Code.

A provider that, in bad faith, hinders implementation of the legal guarantee of conformity faces
a civil penalty of up to 300,000 euros, which may be increased to a maximum of 10% of
average annual revenue (Article L. 242-18-1 of the French Consumer Code).

In addition, the consumer benefits from the legal guarantee against hidden defects, pursuant to
Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of
the defect. This guarantee entitles the consumer to a price reduction if the digital content or
digital service is retained, or a full refund for relinquishing the digital content or digital service.

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ARTICLE 11: RESPONSIBILITY

11.1 The User recognizes and accepts that they retain responsibility for the functioning of their Playback
Device and for the payment of their subscription with their Internet service provider and/or their cellular
operator, and that they are responsible for obtaining a subscription that offers the sufficient capacity and
bandwidth to access the Programs in good conditions. The User is solely responsible for the installation,
operation, and maintenance of their technical equipment required to access the Launcher and the Application.
Ankama can in no way be held responsible if the Service proves to be incompatible or dysfunctional with
certain software programs, configurations, operating systems, or equipment used by the User.

11.2 USE OF THE PROGRAMS AND THE SERVICE IS UNDER THE FULL RESPONSIBILITY OF THE
USER AND AT THEIR OWN RISK.

11.3 ANKAMA OFFERS NO REFUND IN THE EVENT OF A PRICE REDUCTION OR PROMOTIONAL

OFFER.

11.4 FURTHERMORE, ANKAMA CANNOT BE HELD RESPONSIBLE FOR TECHNICAL ISSUES OUTSIDE
OF THE PROGRAMS AND THE SERVICE, SUCH AS: COMMUNICATION PROBLEMS CAUSED BY THE
CUSTOMER'S INTERNET SERVICE PROVIDER (SLOW SPEED OR POSSIBLE INTERRUPTIONS),
CONSTRAINTS AND LIMITS OF THE INTERNET, SPECIFICALLY REGARDING TRANSMISSION OF DATA
VIA NETWORKS AND DATA BREACHES, OR TECHNICAL PROBLEMS ENCOUNTERED BY ANKAMA'S
HOST. FOR TECHNICAL REASONS, SPECIFICALLY INVOLVING MAINTENANCE OR NETWORK
FAILURE, TEMPORARY INTERRUPTIONS OF SERVICES ARE POSSIBLE. IT IS THE USER'S
RESPONSIBILITY TO PROTECT THEIR TECHNICAL EQUIPMENT, ESPECIALLY AGAINST ANY FORM OF
INFECTION BY VIRUSES AND/OR ANY ATTEMPTED INTRUSION, AND TO PERFORM ALL BACKUPS OF
THEIR OWN DATA.

11.5 IN CERTAIN COUNTRIES, THE LAWS IN FORCE PROHIBIT OR RESTRICT FREE ACCESS TO
CERTAIN INTELLECTUAL WORKS. YOU UNDERTAKE TO VERIFY THAT, ACCORDING TO THE LAWS OF
THE PLACE WHERE THE ORDER WAS MADE, THERE ARE NO SIMILAR PROHIBITIONS OR
RESTRICTIONS CONCERNING THE PROGRAMS ORDERED. IN GENERAL, ANKAMA SHALL NOT BE
HELD RESPONSIBLE IF THE PROGRAMS DO NOT COMPLY WITH THE LEGISLATION OF THE PLACE
WHERE THEY WERE ORDERED.

11.6 ANKAMA'S RESPONSIBILITY CONCERNING THE PROGRAMS SHALL NOT BE ENGAGED IF THE
ORDER OR THE MANNER IN WHICH YOU USE IT ARE UNLAWFUL.

11.7 Some countries do not authorize limitations or exclusions of responsibility. Therefore, the limitations or
exclusions mentioned herein might not apply to you.

ARTICLE 12: GENERAL PROVISIONS

12.1 Applicable law – The TCS are subject to French law.

12.2 Severability – If any provision or term of this Contract is determined to be illegal, invalid, or unenforceable,
that provision or term will be removed without affecting the application of the other provisions.

12.3 Modification of the TCS – Ankama reserves the right to modify the content of the TCS at any time in order
to keep them up to date with the Programs and the Service offered. The date of the most recent update at the

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bottom of these TCS indicates whether there have been any recent changes. The applicable terms and
conditions for any dispute concerning an order are therefore those in force on the date the aforementioned
order is placed. In all other cases, modifications to the TCS shall apply ipso jure from their date of publication
on the Launcher, the Ankama Shop, and the Application.

12.4 Disputes – All disputes arising from the purchase and sale transactions entered into under these TCS,
concerning their validity, interpretation, performance, termination, consequences, and outcomes, and that
cannot be resolved between Ankama and you, shall be submitted to the competent courts under the terms of
common law.

The User is informed that, in the event of a dispute, they may resort to conventional mediation or any
alternative form of dispute resolution.

For consumers in the European Union: The European Commission provides an online dispute resolution
platform, available at the following link: http://ec.europa.eu/consumers/odr/.

BEFORE PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREED TO THESE
TERMS AND CONDITIONS OF SALE, AS WELL AS OUR PRIVACY POLICY.

Last updated: April 11, 2024

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