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Inclusive Banking In India: Re-imagining The Bank Business Model 1st ed. 2021 Edition Lalitagauri Kulkarni full chapter instant download
Inclusive Banking In India: Re-imagining The Bank Business Model 1st ed. 2021 Edition Lalitagauri Kulkarni full chapter instant download
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Lalitagauri Kulkarni · Vasant Chintaman Joshi
Inclusive Banking
In India
Re-imagining The Bank
Business Model
Inclusive Banking In India
Lalitagauri Kulkarni · Vasant Chintaman Joshi
Inclusive Banking In
India
Re-imagining The Bank Business Model
Lalitagauri Kulkarni Vasant Chintaman Joshi
Gokhale Institute of Politics and Bank of India
Economics Mumbai, Maharashtra, India
Mumbai, Maharashtra, India
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer
Nature Singapore Pte Ltd. 2021
This work is subject to copyright. All rights are solely and exclusively licensed by the
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The use of general descriptive names, registered names, trademarks, service marks, etc.
in this publication does not imply, even in the absence of a specific statement, that such
names are exempt from the relevant protective laws and regulations and therefore free for
general use.
The publisher, the authors and the editors are safe to assume that the advice and informa-
tion in this book are believed to be true and accurate at the date of publication. Neither
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and institutional affiliations.
This Palgrave Macmillan imprint is published by the registered company Springer Nature
Singapore Pte Ltd.
The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore
189721, Singapore
To my parents
Mr. Rajendra Banhatti and Dr.Mrs. Vasundhara Banhatti
— Lalitagauri Kulkarni
In the vast pool of literature on financial inclusion, there exist very few
books dealing exclusively with this subject. This book proposes that the
narrative of inclusive finance must change. Inclusive finance is not a priv-
ilege to be ‘given to the poor’. It is their right to be included in the
system. In India, the vast segment of population that is thus far unbanked
and deprived is pigeon-holed at the bottom of the pyramid. We contend
that this perception of describing the poor as the bottom of a hierar-
chical structure must change. The prevalent system of financial institu-
tions should perceive them not as the bottom of the pyramid but as the
bulk of the population.
The primary focus of the book is on how banks can cater to this silent
majority. Banks need to make changes to their business model to use
financial technology and undertake the work of microfinancing directly
instead of outsourcing it. This idea is the central theme of our conceptual
framework. Thus, the discussion is purposefully kept limited to inclusive
banking implying bank account ownership and microlending, payments
and money transfer, and does not extend to broader areas of financial
inclusion like microinsurance.
The first chapter of the book discusses how inclusive finance has
become indispensable in the present times when the volatility in the finan-
cial sector has turned into an abysmal fear of the future of the economies.
Global pandemic has shown the world how the vulnerability and helpless-
ness of the poor are a ticking time-bomb on which elitist systems stand.
vii
viii PREFACE
If left unaddressed, this can turn the entire socio-economic and political
system upside down. The chapter gives an overview of the concept and
scope of inclusive banking, its evolution through various initiatives and
the current policy stance on it.
A major portion of the literature on financial inclusion consists of
empirical studies establishing the relation between inclusive finance and
economic growth. Theorizing this relationship is essential as it helps to
establish the general applicability and predictability of this nexus between
inclusive finance and economic growth. Chapter 2 delves into the discus-
sion of finance and financial inclusion in the framework of economic
theory. It deliberates on the justification of banking for the poor from
the perspectives of economic theory.
The ideological problem of whether banks should act as commercial
profit maximizing institutions or should meet the needs of the society is
discussed in Chapter 3. It provides an overview of the current trends in
microlending by commercial banks and the issues and challenges faced
by them in implementing the policy of financial inclusion to achieve the
social goals.
Chapter 4 argues that the dependency of the non-bank microfinance
sector, on the banks raises important questions. The fact that the NBFC
microfinance is for profit, is not lending at the rates cheaper than the
mainstream system and is vulnerable to shocks leads one to explore better
alternative in the mainstream bank lending.
A bank may choose to enter the microfinance market directly, rather
than through partnership with MFIs. For the success of inclusive finance,
banks need to treat low-income segment as the core business rather than
as an unwanted responsibility. Banks have a comparative advantage over
the microfinance institutions. Shocks to the economy like COVID-19
pandemic prove that the microfinance institutions have limitations and the
financial inclusion ecosystem cannot successfully and effectively achieve its
goals without a more dynamic approach by banks.
Many studies confirm that escape from poverty through participation
in microfinance is slow and uncertain. Chapter 5 delves into the political
economy of inclusive finance. The political economy approach points out
that the banking framework depends on the ideology of the state. Polit-
ical pressures, lobbies and interest groups undermine the implementation
of best practices. This has been experienced by the breach of lending
practices and frauds in many countries including India.
PREFACE ix
We would like to express our gratitude to Prof. Abhijit Banerjee for his
encouraging comments at the time of the release of this book at the
convocation ceremony of Gokhale Institute of Politics and Economics.
The present work is a culmination of our discussions with experts in
the microfinance industry, interactions with bankers and field surveys of
microlending institutions, self-help groups and entrepreneurial collabo-
ratives throughout Maharashtra and southern parts of India. We thank
Dr. Aloysius Fernandez, Dr. Madhura Chatrapathy, Dr. Medha Samant,
Mr. G. Nagaraj and many others involved in microlending field for their
valuable comments and support for the field surveys.
We are also grateful to the beneficiaries of the self-help groups,
women’s collaboratives and slum dwellers of Pune who gave us an oppor-
tunity to talk with them to have an idea of their perceptions, outlook and
aspirations regarding their finances.
We are thankful to Prof. Rajas Parchure, RBI Chair Professor and
Director of Gokhale Institute for the valuable comments on the devel-
opment of the financial component of the new bank business model.
Gokhale Institute of Politics and Economics, Pune, provided us access
to its library and infrastructure for the underlying study for this book.
We express our gratitude to the editors of Palgrave Macmillan Pvt.
Ltd. and Springer Nature for standing by us throughout the process of
finalizing the book. Without their support, the book would not have seen
the light of day within the stipulated time frame.
xi
xii ACKNOWLEDGEMENTS
All the while we counted upon the cheerful support of our family
members.
Kirti, Achala and Sameer Deshpande actively contributed to the tedious
task of formatting and editing the manuscript. Special thanks are due to
Ranjit and Kimaya Kulkarni for their unconditional support and candid
comments on the manuscript.
Contents
Index 187
xiii
List of Figures
xv
xvi LIST OF FIGURES
xix
CHAPTER 1
Background
This book on inclusive banking is being published at a time when the age-
old pandemic of poverty has been agonizingly intensified by the vagaries
of the novel virus. In countries like India, this crisis has brought into focus
the glaring gaps in governance and lack of resilience of the existing system
to handle such shocks on a large scale. The UNCTAD Report (2020)
projects that 120 million people will be pushed into extreme poverty
in the developing world, with close to 300 million facing food insecu-
rity. India with its dense population is caught between the pandemic and
poverty. The report projected that the Indian economy will contract by
5.9% in 2020.
Behind the dry statistics are crores of informal sector workers grap-
pling with the worry of feeding their families. The worst part is that the
epidemic has crushed the aspirations of many in the informal sector at
the margins who have lost their sundry jobs and other sources of earning.
Their optimism is tainted and they are now questioning the prospect of
ever coming out of the poverty!
Financial inclusion plays a crucial role during such challenging times.
Microlending and insurance have a potential to safeguard the poor from
being pushed to below the subsistence levels of living. The microfi-
nance sector globally is facing financial problems because of disruptions
in economic activities of the beneficiary members owing to the pandemic.
We must realize that the pandemic is one of the many shocks in the
history of an economic system. According to Nassim Taleb (The New
Yorker dated April 21, 2020), these shocks are ‘white swans’ as these kind
of events are not totally unknown and not impossible to happen in human
history. Thus, the system should be ready to handle them in a resilient
manner to prevent lesser damage. Thinkers, policy-makers, governments
and practitioners must work towards building ‘anti-fragile’ systems in each
field including banking. The primary goal of the system should be to
achieve a reasonable degree of resilience so that crises like these do not
rob one of one’s minimum subsistence and dignity.
How can the banking system contribute to build this systemic
resilience? These are times when it is essential for banks to ‘challenge the
conventional wisdom’ (King, 2019) and explore innovative trajectory.
This book is an attempt to advocate one.
Mark S. Hubbell.
side talks with the philistines:
being sundry bits of wisdom
which have been heretofore
secreted, and are now set
forth in print.
It is a land of free speech, Philistia, and if one of us chooses to
make remarks concerning the work of the others no sense of
modesty keeps us quiet. It is because we cannot say what we would
in the periodicals which are now issued in a dignified, manner in
various places, that we have made this book. In the afore-mentioned
periodicals divers men chatter with great fluency, startling regularity
and “damnable complacency,” each through his individual bonnet.
Edward W. Bok, evidently assisted by Mrs. Lydia Pinkham and W. L.
Douglas, of Brocton, Massachusetts, prints the innermost secrets of
dead women told by their living male relatives for six dollars a
column. Thereby the authors are furnished with the price of a week’s
board, and those of us who may have left some little sense of
decency, wonder what manner of man it may be who sells his wife’s
heart to the readers of Bok. But the “unspeakable Bok” is
“successful.” His magazine flourishes like a green bay tree. Many
readers write him upon subjects of deportment and other matters in
which he is accomplished. So, the gods give us joy! Let him drive on,
and may his Home Journal have five million readers before the year
is out—God help them!
Mr. Gilder dishes up monthly beautifully printed articles which
nobody cares about, but which everybody buys, because The
Century looks well on the library table.
Mr. Howells maunders weekly in a column called “Life and Letters”
in Harper’s journal of civilization. This “Life and Letters” reminds me
of the Peterkin’s famous picnic at Strawberry Nook. “There weren’t
any strawberries and there wasn’t any nook, but there was a good
place to tie the horses.”
So it goes through the whole list. There are people, however, who
believe that Romance is not dead, and that there is literature to be
made which is neither inane nor yet smells of the kitchen sink. This
is a great big merry world, says Mr. Dana, and there’s much good to
be got out of it, so toward those who believe as we do—we of
Philistia—this paper starts upon its great and perilous voyage at one
dollar a year.
It was Balzac, or some one else, who used to tell of a flea that
lived on a mangy lion and boasted to all the rank outside fleas that
he met: I have in me the blood of the King of Beasts.
It is a comforting thought that somewhere, at some time, every
good thing on earth is brought to an accounting of itself. Thereby are
the children of men saved from much tyranny. For the good things of
earth are your true oppressors.
For such an accounting are Philistines born in every age. By their
audit are men perpetually set free from trammels self-woven.
Earnest men have marvelled in all times that convention has
imputed to husks and symbols the potency of the things they
outwardly stand for. Many also have protested, and these, in
reproach, have been called Philistines. And yet they have done no
more than show forth that in all things the vital purpose is more than
the form that shrines it. The inspirations of to-day are the shams of
to-morrow—for the purpose has departed and only the dead form of
custom remains. “Is not the body more than raiment”—and is not life
more than the formulæ that hedge it in?
Wherefore men who do their own thinking, and eke women
betimes, take honor rather than disparagement in the name which is
meant to typify remorseless commonplace. They hesitate not to
question custom, whether there be reason in it. They ask “Why?”
when one makes proclamation:
“Lo! Columbus discovered America four hundred years ago! Let us
give a dance.” There have been teachers who sought to persuade
mankind that use alone is beauty—and these too have done
violence to the fitness of things. On such ideals is the civilization of
Cathay founded. Neither in the grossness of material things nor in
the false refinements that “divorce the feeling from its mate the deed”
is the core and essence of living.
It is the business of the true Philistine to rescue from the
environment of custom and ostentation the beauty and the goodness
cribbed therein. And so the Philistines of these days, whose prime
type is the Knight of La Mancha, go tilting at windmills and other
fortresses—often on sorry nags and with shaky lances, and yet on
heroic errand bent. And to such merry joust and fielding all lovers of
chivalry are bidden: to look on—perhaps to laugh, it may be to grieve
at a woeful belittling of lofty enterprise. Come, such of you as have
patience with such warriors. It is Sancho Panza who invites you.
The Chip-Munk has a bright reference in the issue of May 15 to
Coventry, Patmore, Pater and Meredith. These are four great men,
as The Chip-Munk boldly states.
The Chip-Munk further announces that the Only Original Lynx-
Eyed Proof Reader has not gone on a journey. Really, I supposed of
course he had been gone these many moons!
I wonder if Carman is still upon a diet of Mellin’s Food that he
imagines people do not know that this poem
—Francis W. Bourdillon.
mdcccxciv.
Joy Trolleyman.
iv-xi-xliv.
Joy Cartman.
STIGMATA.
“Behold the miracle!” he cried—
The sombre priest who stood beside
A figure on whose snowy breast
The outlines of a cross expressed
In ruddy life-drops ebbed and flowed;
“Behold th’ imprimatur of God!”
A kneeling woman raised her eyes;
Lo! At the sight, in swift surprise,
Ere awe-struck lips a prayer could speak
Love’s stigma glowed on brow and cheek;
And one in reverence bent his head—
“Behold the miracle?” he said.
William McIntosh.
THE MAGAZINES.
Kate Field’s Wash is dry.
The Arena has sand.
“Sub-Tragic” is the latest description of Vic. Woodhull’s
Humanitarian.
McClure’s is getting a little weary with its living pictures.
Scribner’s has a thrilling article on “Books We Have Published.”
Godey’s is very gay in its second childhood.
Judge Tourgee’s Basis isn’t business. “It’s pretty, but it isn’t war.”
The Century, it is said, will insert a page or two of reading matter
between the Italian art and the ads.
The Basis is out with prizes for poets and sermon writers. It was
as certain as the law of nature makes the filling of every vacuum at
some time, that somewhere and at some time these people would
get their reward. It seems to be coming now. But where and when
will be the reward of the people who read what they write? The
thought of their fate is all shuddery.
Ginger used to be in evidence in magazines and pumpkin pies.
Squash is a prominent ingredient now.
If Peterson’s wouldn’t mix ads. and reading matter in their books
and on title pages the cause of current literature would be advanced.
Between Grant’s essays on the art of living and the mild satire of
“The Point of View,” it really looks as if the Tattler had come again—a
little disembodied for Dick Steele, but in character.
Young—Love of Fame.
W. D. Howells:
Please remit.
Die Heintzemannsche
Buchdruckerei
In Boston, Mass., empfiehlt sich zur geschmackvollen und
preiswerten Herstellung von feinen Druckarbeiten aller Art, als:
Schul- und Lehrbucher in allen Sprachen, Schul-
Examinationspapiere, Diplome, Zirkulare, Preisverzeichnisse,
Geschafts-Kataloge u. s. w. Herstellung von ganzen Werken mit
oder ohne Illustrationen, von der einfachsten bis zur reichsten
Ausfuhrung.
Carl H. Heintzemann,
234 Congress Street, Boston, Mass.
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